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Pendampingan Penyusunan Peta Proses Bisnis Organisasi Perangkat Daerah Provinsi Gorontalo Dama, Desi Putri; Darman, Darman; Dunggio, Titin; Rachman, Azis
Eastasouth Journal of Effective Community Services Vol 3 No 03 (2025): Eastasouth Journal of Effective Community Services (EJECS)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/ejecs.v3i03.353

Abstract

Penyusunan peta proses bisnis menjadi kebutuhan penting bagi organisasi perangkat daerah (OPD) dalam rangka meningkatkan efektivitas dan efisiensi pelayanan publik. Namun, masih banyak pegawai di lingkup OPD Provinsi Gorontalo yang belum memahami secara teknis langkah-langkah penyusunan peta proses bisnis yang sistematis dan sesuai standar. Kegiatan pengabdian masyarakat ini bertujuan untuk meningkatkan pengetahuan dan keterampilan pegawai OPD dalam menyusun peta proses bisnis yang terstruktur dan aplikatif. Metode pelaksanaan meliputi pemberian materi secara interaktif, pelatihan praktik penyusunan peta proses bisnis, serta pendampingan langsung kepada peserta. Hasil kegiatan menunjukkan peningkatan signifikan pada pemahaman dan kemampuan peserta dalam mengidentifikasi, memetakan, serta mendokumentasikan proses bisnis di unit kerja masing-masing. Diharapkan kegiatan ini dapat mendukung terwujudnya tata kelola pemerintahan yang lebih baik di Provinsi Gorontalo.
The Effect of Customer Satisfaction and Brand Loyalty on Increas-ing Karawo's Business Market Share Darman
The Es Economics and Entrepreneurship Vol. 1 No. 03 (2023): The Es Economics And Entrepreneurship (ESEE)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esee.v1i03.96

Abstract

This study aims to examine the effect of consumer satisfaction and brand loyalty on increasing the market share of Karawo Enterprises in Gorontalo. Consumer satisfaction and brand loyalty are im-portant factors in maintaining business continuity and growth. This study uses a quantitative approach with a survey method of 570 Karawo customer respondents in Gorontalo. Data was collected us-ing a questionnaire designed to measure the level of customer satis-faction, brand loyalty, and other factors that could potentially affect market share. Data analysis was performed using multiple linear regression techniques. The results showed that consumer satisfaction has a significant effect on increasing market share. Meanwhile, brand loyalty has no significant effect on increasing market share.
The Influence of Service Quality and Price on The Decision to Use Grab Services Rauf, Nuzmerini; Darman; Hunowu, Abd. Hamid
The Es Economics and Entrepreneurship Vol. 2 No. 02 (2023): The Es Economics And Entrepreneurship (ESEE)
Publisher : Eastasouth Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/esee.v2i02.169

Abstract

This research was conducted to determine the influence of service quality and price on the decision to use Grab services in Gorontalo. The sampling technique used was Accidental Sampling by determining 50 respondents. The research method uses quantitative descriptive with the Statistical Program for Social Science (SPSS). The results of this research show that Service Quality and Price significantly influence the Decision to Use Grab Services with an F value of 22.528, with a total influence of 0.484 or 48.4%. Service Quality has a significant effect on the Decision to Use Grab Services with a t-value of 4.021, Price has a significant effect on the Decision to Use Grab Services with a t-value of 3.415.
The Role of Psychological Empowerment in Mediating the Effect of Transformational Leadership on Innovative Work Behavior Darman; Putrianti, Flora Grace; Yahya, Siskawaty; Djou, Sitti Husna Noviana; Musa, Maman
West Science Business and Management Vol. 3 No. 02 (2025): West Science Business and Management
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsbm.v3i02.2000

Abstract

This study explores the mediating role of psychological empowerment in the relationship between transformational leadership and innovative work behavior (IWB) in Indonesia. Using a quantitative approach, data were collected from 165 employees across various sectors. Constructs were measured using a Likert scale (1–5) and analyzed through Structural Equation Modeling-Partial Least Squares (SEM-PLS 3). The results reveal that transformational leadership significantly influences both psychological empowerment and IWB. Furthermore, psychological empowerment mediates the relationship between transformational leadership and IWB, highlighting its critical role in fostering innovation. These findings emphasize the importance of leadership strategies that enhance psychological empowerment to drive innovation in the workplace. The study provides theoretical insights and practical recommendations for managers and policymakers aiming to cultivate innovative cultures within organizations.
DIGITAL MARKETING STRATEGY ON BUSINESS PERFORMANCE WITH CUSTOMER SATISFACTION AS A MEDIATING VARIABLE IN MICRO, SMALL, AND MEDIUM ENTERPRISES (MSMES) IN GORONTALO Darman; Patamani, Flora; Landjani, Nur Afni
Jurnal Ilmu Manajemen dan Bisnis Vol. 13 No. 1 (2025): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jimb.v13i1.2262

Abstract

The growth of MSMEs in Gorontalo Province plays a significant role in driving the regional economy, yet challenges in utilizing digital marketing strategies remain a major obstacle to optimizing business performance. On the other hand, customer satisfaction is a key factor that can strengthen the relationship between marketing strategies and business outcomes. This study aims to analyze the effect of digital marketing strategies on MSME business performance in Gorontalo with customer satisfaction as a mediating variable. A quantitative approach was employed, involving 52 purposively selected MSME respondents. Data were analyzed using Structural Equation Modeling based on Partial Least Squares (SEM-PLS) with SmartPLS 4 software. The results indicate that digital marketing strategies have a direct and significant effect on business performance with a T-statistic value of 2.003 and a P-value of 0.045. Customer satisfaction also has a direct and significant effect on business performance with a T-statistic of 5.699 and a P-value of 0.000. Furthermore, the mediation analysis reveals that customer satisfaction significantly mediates the relationship between digital marketing strategy and business performance (T-statistic = 5.232; P-value = 0.000). These findings highlight the critical role of customer satisfaction in enhancing the effectiveness of digital marketing. Therefore, MSME actors are encouraged to focus not only on technical aspects of digital marketing but also on service quality and customer satisfaction in a comprehensive manner.
ADAPTIVE LEADERSHIP IN HUMAN RESOURCE MANAGEMENT FOR MSME DIGITALIZATION Napu, Iin Angraen; Darman; Noe, Ismiyati A
Jurnal Ilmu Manajemen dan Bisnis Vol. 13 No. 2 (2025): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jimb.v13i2.2292

Abstract

The phenomenon of digital transformation has significantly reshaped the operational landscape of Micro, Small, and Medium Enterprises (MSMEs) in Indonesia. However, many MSMEs have struggled to adopt digital technology effectively due to limitations in human resources and weak leadership during change management. This study aims to explore the role of adaptive leadership in managing human resources during the digitalization of MSMEs using a qualitative approach based on a narrative review. Data were synthesized from relevant national and international literature published within the last five years. The findings reveal that adaptive leadership plays a critical role in creating a flexible work environment, fostering organizational learning, and reducing resistance to digital change. Adaptive leaders not only formulate strategies but also promote human capital development through participatory training and cultural transformation. These insights emphasize that the success of MSME digitalization depends not only on technological readiness but also on leadership quality capable of navigating uncertainty with a reflective and collaborative approach. This study contributes conceptually to leadership theory development within the digital MSME context and offers a basis for designing MSME empowerment policies rooted in leadership capacity building.
ANALISIS IMPLEMENTASI APLIKASI SRIKANDI DALAM PENGELOLAAN SURAT DINAS DI BAPPEDA LITBANG KABUPATEN BONE BOLANGO Haras, Nunung Indrasari; Rachman, Ayu Anastasya; Darman, Darman
Jurnal Education and Development Vol 13 No 3 (2025): Vol 13 No 3 September 2025
Publisher : Institut Pendidikan Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37081/ed.v13i3.7590

Abstract

Transformasi digital dalam pengelolaan arsip pemerintahan merupakan bagian integral dari reformasi birokrasi. Aplikasi SRIKANDI (Sistem Informasi Kearsipan Dinamis Terintegrasi) hadir sebagai solusi nasional untuk memperkuat efisiensi, transparansi, dan keamanan dokumen pemerintahan. Penelitian ini bertujuan menganalisis implementasi SRIKANDI di Bappeda Litbang Kabupaten Bone Bolango, dengan menyoroti persepsi dan respon pegawai terhadap aplikasi tersebut. Metode penelitian yang digunakan adalah kualitatif deskriptif, melalui wawancara mendalam, observasi, dan dokumentasi. Hasil menunjukkan dualitas respon: sebagian pegawai mengapresiasi percepatan proses surat dinas, sementara yang lain menunjukkan resistensi karena alur birokrasi yang dianggap kompleks. Rekomendasi meliputi peningkatan kapasitas SDM, penyederhanaan prosedur digital, dan sosialisasi berkelanjutan. Studi ini memberikan kontribusi terhadap pemahaman implementasi teknologi informasi dalam sektor publik, khususnya pada manajemen kearsipan di tingkat daerah.
Pengaruh Sikap Keuangan, Lingkungan Sosial Dan Kontrol Diri Terhadap Pengelolaan Keuangan Mahasiswa Rantau Di Kabupaten Morowali : The Effect of Financial Attitudes, Social Environment and Self-Control on Financial Management of Overseas Students in Morowali Regency Arzeti; Munawarah; Darman; Rian Risendy
Jurnal Kolaboratif Sains Vol. 8 No. 10: Oktober 2025
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v8i10.8897

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh sikap keuangan, lingkungan sosial, dan kontrol diri terhadap pengelolaan keuangan mahasiswa rantau di Kabupaten Morowali. Mahasiswa rantau dihadapkan pada berbagai tantangan finansial karena harus mengatur keuangan sendiri jauh dari keluarga. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei melalui kuesioner, dan dianalisis menggunakan regresi linear berganda. Hasil penelitian menunjukkan bahwa sikap keuangan, lingkungan sosial, dan kontrol diri secara parsial maupun simultan berpengaruh positif dan signifikan terhadap pengelolaan keuangan. Sikap keuangan yang positif membantu mahasiswa membuat anggaran dan menabung, sementara lingkungan sosial dapat memengaruhi perilaku keuangan secara langsung. Kontrol diri memungkinkan mahasiswa untuk menghindari belanja impulsif dan membuat keputusan yang bijak dalam penggunaan dana.
The Effect of Ease of Access to Services and Transparency of Information on Population Service Satisfaction Musa, Maman; Darman; Yunus, Sadam
West Science Interdisciplinary Studies Vol. 1 No. 12 (2023): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v1i12.451

Abstract

This research was conducted to determine the effect of Ease of Service Access and Information Transparency on Population Service Satisfaction in Gorontalo. The sampling technique used was Accidental Sampling by determining 51 respondents. The research method uses quantitative descriptive with the Statical program for social science (SPSS). The results of this study show that Ease of Service Access and Information Transparency significantly affect Population Service Satisfaction with a calculated F value of 58.409, with a total influence of 0.704 or 70.4%. Ease of access to services has a significant effect on population service satisfaction with a calculation value of 4,670, information transparency has a significant effect on population service satisfaction with a calculation value of 2,495.
Servant Leadership, Self Efficacy and Job Satisfaction, on the Performance of Managers of Alahan Panjang Tourism Object, Solok Regency yulihardi, yulihardi; Yenni Del Rosa; Darman
Asean International Journal of Business Vol. 1 No. 1 (2022)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1495.713 KB) | DOI: 10.54099/aijb.v1i1.64

Abstract

This paper to reveal the influence of Servant Leadership, Self efficacy, and Job Satisfaction together on the Performance of Tourism Object Management Groups in the Technical Implementation Unit of the Alahan Panjang Service Office (UPTD), Solok Regency. Partial Influence of Servant Leadership, Self efficacy, and Job Satisfaction on the Performance of Tourism Object Management Groups at UPTD Alahan Panjang, Solok Regency. Methodology/approach –The research method used is quantitative research. The sampling technique used,all Tourism Object Management Groups working within the UPTD Alahan Panjang, Solok Regency, with a total of 50 people. Findings – It was found that. Finding Based on the partial test (test) it was found that there was a significant influence between Servant leadership, Self Efficacy and Work satisfactionon the performance of tourist attraction managers.It was also found that contributed 73.5% with Job Satisfaction as the most dominant variable, while 26.5% was determined by other variables not included in this research. Conclusion:Partially and simultaneously from Servant Leadership, Self efficacy and Job Satisfaction proved to have a positive and significant influence on the Performance of Tourism Object Management Groups at UPTD Alahan Panjang, Solok Regency. Novelty/value – Servant Leadership overcomes the leadership crisis of trust & example in managers in the tourism sector and based on their beliefs about their chances of successfully achieving the tasks carried out with job satisfaction is very important to understand to improve the performance of tourism managers in Solok Regency
Co-Authors A. Suharman AA Sudharmawan, AA Abdullah, Amnatia R Abdulrival Hartoyo Agrista Tueno Ainun Wanda Febrina Anali Akadji, Irfan Alfa Santoso Budiwidjojo Putra Anani, Siske Anggi Nur Andini Hilumalo Artit Dalangko Arzeti Ayu Anastasya Rachman Celsi Kuku Dama, Desi Putri Djamila Podungge Dunggio, Titin Ely Ibrahim Erwan Sastrawan Eva Yuniarti Utami Fatmah Ma'ruf Febrianto Hasan Ferilla Ahmad fitria husuna Flora Grace Putrianti ghoriqna fibahrilwahdah Hans Yohanes Elrix Doirebo Haras, Nunung Indrasari hasan djafar kani Hunowu, Abd. Hamid I Nengah Oka Smara Putra Idrus, Rini Angriani Imam Mashudi Imam Mashudi, Imam indi, Tri Liswinda Umar Irfan Akadji isfan y. igris Iwan Harsono Judijanto, Loso karim, asna Karim, Yuliana A karlina napu Karlina Napu Kohongia, Rinda Koton, Yosef P Kusuma, Anton Landjani, Nur Afni latif, samin Loso Judijanto Lukman Setiawan Mahadi, Nur Rizky Putri Maman Musa Manggena, Ermin Mantulangi, Tirani Marno Suleman Mayulu, Wirna Meilan Matiti Meyskeh Yusuf Miranda Darise Munawarah Musa, Hastomo Musa, Maman Napu, Iin Angraen Ni Kadek Adnyani Nita Amelia Noe, Ismiyati A NOVITASARI, DESI Nurhayati A. Ayuba Nuzmerini Rauf Panigoro, Warno Patamani, Flora Patuti, Zeinia Rachman, Ayu Anastasya Rachman, Azis Ramdan Zulkarnain S Dai Rian Risendy Sadam Yunus Samalua Waoma Siske Anani Siswanto Luawo sitti djou Sitti Husna Sitti Husna Noviana Djou Sri Apsin Gaib Sri Nabila Dulupi Sudarmanto, Eko Sudarsono . Sukrianto Sukrianto suminto limbotu Syarifah Syarifnur Usman Kumedi Wahyu Maulid Adha Windy Rasyid Yahya, Siskawaty Yenni Del Rosa Yulihardi Yunus, Sadam