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All Journal Jurnal Inspiration SEIKO : Journal of Management & Business JUTIM (Jurnal Teknik Informatika Musirawas) AkMen JURNAL ILMIAH Syntax Idea Jurnal Ekonomi Manajemen Sistem Informasi Golden Ratio of Human Resource Management Journal of Management Sains (JMS) SASDAYA: Gadjah Mada Journal of Humanities Paradoks : Jurnal Ilmu Ekonomi Jurnal E-bussiness Institut Teknologi dan Bisnis Muhammadiyah Polewali Mandar Lajagoe Pustaka Jurnal Media Akademik (JMA) Celebes Journal of Community Services Jurnal Ilmu Ekonomi, Pendidikan dan Teknik (IDENTIK) Jurnal Ilmu Ekonomi dan Bisnis (JUKONI) Journal of Management Branding Jurnal Ilmu Manajemen dan Akuntansi Nusantara (JIMAKUN) Jurnal Ilmu Teknologi Informasi Indonesia (JITIFNA)
Hari Yeni
Universitas Muhammadiyah Mamuju
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Transportation Other

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Analisis Persepsi Wisatawan Terhadap Potensi Penerapan Qris Di Pulau Karampuang Hasrawati; Liravirna; Yeni, Hari
Jurnal Ilmu Manajemen dan Akuntansi Nusantara Vol. 2 No. 1 (2026): JIMAKUN - Januari
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/jimakun.v2i1.1191

Abstract

This study aims to analyze tourists’ perceptions of the potential implementation of the Quick Response Code Indonesian Standard (QRIS) in improving transaction efficiency and tourist satisfaction on Karampuang Island, considering the continued dominance of cash-based transactions that are perceived as inefficient and reduce transaction convenience. This research employs a quantitative approach using a survey method involving 43 tourists selected through purposive sampling. The research variables include perceived ease of use, perceived usefulness, perceived security of QRIS, as well as perceptions of transaction efficiency and tourist satisfaction, which were analyzed using descriptive statistics, validity and reliability tests, and a One-Sample t-Test with the assistance of SPSS. The results indicate that tourists have positive perceptions of the potential implementation of QRIS, which is perceived to enhance transaction efficiency through faster and more practical payment processes while providing security and convenience that contribute to tourist satisfaction, indicating that QRIS has strong potential to be implemented on Karampuang Island to improve the quality of tourism services.
Evaluasi Implementasi Sistem Digital Pdam Terhadap Kepuasan Pelanggan Pada Pdam Tirta Manakarra Mamuju Asfirawati; Yislia; Yeni, Hari
Jurnal Ilmu Manajemen dan Akuntansi Nusantara Vol. 2 No. 1 (2026): JIMAKUN - Januari
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/jimakun.v2i1.1192

Abstract

This study focuses on evaluating the service performance of PDAM Tirta Manakarra through Importance and Performance Analysis (IPA) and Customer Satisfaction Index (CSI) methods. The IPA analysis classifies service attributes into four quadrants based on their importance and performance levels, highlighting areas requiring improvement or retention. Meanwhile, the CSI assessment reveals an overall customer satisfaction score of 58.22%, indicating "fairly satisfied" status. Recommendations suggest enhancing service quality to achieve higher satisfaction levels. Despite certain attributes meeting satisfactory criteria, continuous improvement efforts are necessary. This study underscores the importance of aligning service delivery with customer expectations, with the potential to elevate PDAM Tirta Manakarra's performance to meet heightened consumer satisfaction standards.
Analisis Sistem Iconnet Terhadap Kinerja PT PLN Icon Plus (Cabang Mamuju) Dalam Penyediaan Layanan Internet Rumah Salsabila; Nengsih, Yulia; Yeni, Hari
Jurnal Ilmu Manajemen dan Akuntansi Nusantara Vol. 2 No. 1 (2026): JIMAKUN - Januari
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/jimakun.v2i1.1194

Abstract

This study analyzes the effect of Iconnet system quality on service delivery performance at PT PLN Icon Plus, Mamuju Representative Office. The research adopts a quantitative approach with a causal associative design. Data were collected through questionnaires distributed to 30 respondents who are active Iconnet customers in the Mamuju area and have subscribed for at least six months. Data analysis was conducted using instrument quality testing, classical assumption tests, and simple linear regression analysis. The results indicate that Iconnet system quality has a positive and significant effect on service delivery performance, as evidenced by a significance value of 0.01 (< 0.05). The coefficient of determination shows that system quality contributes 86.9% to the variation in service performance, while the remaining percentage is influenced by other factors outside the research model. These findings confirm that the reliability of technical infrastructure—such as connection stability, bandwidth suitability, and the reliability of the fault reporting system—is a key determinant of operational success and customer satisfaction. The results of this study are expected to serve as an evaluation reference for PT PLN Icon Plus in improving system quality and service performance, as well as a reference for future research related to system quality and service performance in internet service providers.
Pengaruh Sistem Informasi Pengolahan Administrasi Desa (Sipad) Terhadap Kepuasan Masyarakat di Desa Tabulahan Cantika, Ninit Cahya; Rosalina, Cica; Yeni, Hari
Jurnal Ilmu Manajemen dan Akuntansi Nusantara Vol. 2 No. 1 (2026): JIMAKUN - Januari
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/jimakun.v2i1.1198

Abstract

Village administrative services play an important role in improving the quality of life for the community. The implementation of the Village Administration Information System (SIPAD) is expected to accelerate administrative processes, improve data accuracy, and provide easier access to services for residents. This study aims to analyze the effect of SIPAD implementation on community satisfaction in Tabulahan Village. A quantitative survey method was employed, with data collected from 120 respondents using questionnaires and analyzed through simple linear regression. The results indicate that the implementation of SIPAD has a positive and significant effect on community satisfaction, with a coefficient of determination (R²) of 0.68, showing that 68% of the variation in community satisfaction can be explained by SIPAD implementation. The discussion emphasizes that SIPAD facilitates village officials in managing administration, speeds up service delivery, and enhances transparency, leading to higher satisfaction among residents. In conclusion, SIPAD plays a crucial role in increasing community satisfaction, and village authorities need to continue optimizing the system to maintain efficient, fast, and responsive public services.
Analisis Efektivitas Sistem Informasi Jkn Mobile Dalam Meningkatkan Kualitas Layanan BPJS Kesehatan Di Mamuju, Sulawesi Barat Basri, Nirmayanti; Manora Y, Muh AL Khausari R; Yeni, Hari
Jurnal Ilmu Manajemen dan Akuntansi Nusantara Vol. 2 No. 1 (2026): JIMAKUN - Januari
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/jimakun.v2i1.1199

Abstract

Digital transformation in healthcare services requires BPJS Kesehatan to develop technology-based service platforms, one of which is through the JKN Mobile application. This application is designed to make it easier for participants to access administrative services, membership information, availability of health facilities, online queues, and online consultations. However, the effectiveness of its implementation in non-metropolitan areas such as Mamuju, West Sulawesi, has rarely been analyzed comprehensively. This study aims to evaluate the effectiveness of JKN Mobile in improving the quality of BPJS Kesehatan services through a quantitative approach using the DeLone & McLean information system success model. This study analyzes the influence of system quality, information quality, and application service quality on user satisfaction and perceptions of the quality of BPJS Kesehatan services. Data were collected from 20-30 active JKN Mobile users in Mamuju Regency and analyzed using multiple linear regression. The results of the study show that these three quality variables have a significant effect on the effectiveness of digital services. In addition, this study found obstacles in the form of limited network access, uneven levels of digital literacy, and the readiness of health facilities to integrate online service processes. This study makes an important contribution to strengthening the literature on health information systems in developing regions and provides a basis for BPJS Kesehatan to improve the equitable distribution of digital services throughout Indonesia.
Pengaruh Literasi Digital Dan Financial Literacy Terhadap Kesiapan Gen Z Menjadi Investor Pemula Adrian Nasir; Dian Sidiq Saputra; Hari Yeni
Jurnal Ilmu Teknologi Informasi Indonesia Vol. 2 No. 1 (2026): JITIFNA - Januari
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/jitifna.v2i1.1206

Abstract

This study aims to analyze the effect of investment knowledge and technological advancement on Generation Z students’ investment decisions, with investment interest as an intervening variable. Generation Z, who grew up in the digital era, has broad access to financial information and financial technology, making knowledge and technology important factors in the investment decision-making process. This research employs a quantitative approach using path analysis. The research sample consists of 100 students from the Management Study Program at Universitas Negeri Makassar, selected using a specific sampling technique. The results indicate that investment knowledge and technological advancement have a significant effect on students’ investment interest. Furthermore, both variables also have a direct and significant influence on investment decisions. Investment interest is proven to mediate the effect of investment knowledge and technological advancement on the investment decisions of Generation Z students. These findings emphasize the importance of improving financial literacy and utilizing digital technology to encourage greater investment interest and more effective investment decision-making among students.
Analisis Kualitas Informasi Sistem Tracking Dalam Menurunkan Keluhan Pelanggan Di Spx (Shopee Express) Mamuju Indri Yani; Muhammad Fikri Al-Isra; Hari Yeni
Jurnal Ilmu Teknologi Informasi Indonesia Vol. 2 No. 1 (2026): JITIFNA - Januari
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/jitifna.v2i1.1207

Abstract

The rapid growth of e-commerce has compelled logistics companies to provide shipment information systems that are accurate, transparent, and timely in order to minimize customer complaints. One crucial aspect of digital logistics services is the quality of information generated by tracking systems. This study aims to analyze the effect of the information quality of the Shopee Express (SPX) tracking system on the reduction of customer complaints in Mamuju. The study employs a quantitative approach using a survey method involving 55 respondents who are users of Shopee Express services. Data were collected through a Likert-scale questionnaire and analyzed using multiple linear regression with the assistance of SPSS software. The results indicate that the information quality of the tracking system has a positive and significant effect on reducing customer complaints. Descriptively, the accessibility dimension received the highest evaluation, indicating that the application is easy for customers to use. However, the timeliness dimension received the lowest score, particularly in relation to delays in updating shipment status. These findings suggest that although the system is easily accessible, delays in information updates remain a major trigger of customer dissatisfaction and complaints. Therefore, it can be concluded that improving information accuracy and providing real-time status updates are key factors in minimizing customer complaints and enhancing trust in Shopee Express services.
Analisis Percepatan (AI) Dan Kemampuan Berpikir Terhadap Optimalisasi Penyelesaian Tugas Akademik Mahasiswa Universitas Muhammadiyah Mamuju Devita Arista Putri; Muh Akbar; Hari Yeni
Jurnal Ilmu Teknologi Informasi Indonesia Vol. 2 No. 1 (2026): JITIFNA - Januari
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/jitifna.v2i1.1209

Abstract

The development of Artificial Intelligence (AI) technology in the education sector has driven significant changes in the learning process, particularly in supporting the efficiency and quality of students’ academic task completion. This study aims to analyze the influence of AI acceleration and students’ thinking abilities on the optimization of academic task completion at the University of Muhammadiyah Mamuju. The coefficient of determination (R²) value of 0.415 indicates that 41.5% of the variation in academic task optimization is influenced by these two variables. Data analysis was conducted using SPSS version 25 to test the research instruments and hypotheses. The results of the instrument testing indicate that all statement items are valid and reliable, with Cronbach’s Alpha values exceeding 0.60. The normality test using the Kolmogorov–Smirnov method produced a significance value of 0.200, indicating that the data are normally distributed. The multiple linear regression analysis resulted in the equation Y = 3.437 + 0.339X₁ + 0.238X₂. Partially, the AI Acceleration variable has a significant effect (Sig. 0.002), and Thinking Ability also has a significant effect (Sig. 0.027) on the dependent variable. These findings confirm that although accelerated AI utilization can enhance the efficiency of academic task completion through automation, critical thinking skills remain a key factor in maintaining the quality of academic output and minimizing the risk of academic laziness.
Pengaruh Kualitas Sistem Informasi Penjualan Terhadap Tingkat Kepuasan Pelanggan Di Toko Afifah Fruits Anggy Rhamadani; Ika Ayu Pratiwi; Hari Yeni
Jurnal Ilmu Teknologi Informasi Indonesia Vol. 2 No. 1 (2026): JITIFNA - Januari
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/jitifna.v2i1.1213

Abstract

This study aims to examine and empirically verify the effect decales information system quality on customer satisfaction at Afifah Fruits Store. Along with the transition from conventional management practices digital systems, Afifah Fruits Store has implemented Point of Sales (POS) and Quick Response de Indonesian Standard (QRIS) technologies to enhance transaction efficiency. This research employs a quantitative approach using a survey method by distributing questionnaires to customers of Afifah Fruits Store. The sampling technique applied in the study is purposive sampling. Data analysis is conducted using simple linear regression to determine the extent to which the quality of the information system influences customer satisfaction. The findings are expected to indicate that the quality the sales information system, including ease of use, reliability, and access speed, has a positive and significant effect on customer satisfact Practically, this study provides recommendations for MSME practitioners to optimize the use of information te nology as a strategic effort to improve service quality and strengthen customer loyalty in the digital era.
Pengaruh Keamanan Sistem Terhadap Kepuasan Aplikasi Dana Di Lingkungan Universitas Muhammadiyah Mamuju Ismuaji Wahyudi; Suci Oktavia Ramadani; Hari Yeni
Jurnal Ilmu Teknologi Informasi Indonesia Vol. 2 No. 1 (2026): JITIFNA - Januari
Publisher : CV. SINAR HOWUHOWU

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70134/jitifna.v2i1.1214

Abstract

This study aims to analyze and prove the influence of system security on user satisfaction of the DANA digital wallet application, specifically within the academic community at Universitas Muhammadiyah Mamuju. The background of this research is based on the phenomenon of shifting from cash to digital transactions, which demands strict guarantees of personal data protection and financial security within the campus environment. The research method used is quantitative with a causal approach. Data were collected by distributing questionnaires to 40 respondents consisting of students and academics at Universitas Muhammadiyah Mamuju who are active DANA users, employing a purposive sampling technique. Data analysis was conducted using simple linear regression, preceded by validity, reliability, and classical assumption tests. The results show that system security has a positive and significant effect on user satisfaction. These findings indicate that the security dimensions, which include data encryption, two-factor authentication (OTP/Biometrics), and privacy policy transparency, are the main determining factors in creating user comfort. Satisfaction in the fintech sector is proven to rely not only on ease of features but more fundamentally on user trust in the platform's security system. The implications of this research suggest the importance of increasing. digital literacy and strengthening cyber security infrastructure to maintain user loyalty in the future.
Co-Authors Adam Ramadhan ADELIA Adrian Nasir Agus Halim Agus Halim, Agus Agustina, Alya Andi Aris Mattunruang Andi Indra Martini Andi Indra Martini Andini, Lilis Anggy Rhamadani Apriandi, A. Arianti, Dini Arsil, Aulia Arti, Pemi Budi Asfirawati Asmin, Muh.Haizal Asya, Erma Aulia, Anisa Aulia, Widya Basri, Jumriah Basri, Nirmayanti Cantika, Ninit Cahya Devita Arista Putri Dian Sidiq Saputra Fadlina Fadlina Fauziah Rahman Fiqria, Indriani Nurul Fitri, Rastina Fitriyana, Aida Greis Haeril Haeril Hasrawati Hatta, Fiqra Ramadhan Heni Pujiastuti Herlina Idris, S.E., M.M , Muhammad Ika Ayu Pratiwi Ikram, Muh Indah, Asmi Nur Indri Yani Indriani Nurul Fiqria S. Irfan Irma Ismuaji Wahyudi istiqamah D, Nur J. Fuji Inzani SL J.Fuji Inzani SL Jumrah Jusnaimah Kato, Enjelina Khatimah B, Husnul Krisdayanti Liravirna Maharani, Andi Putri Rahayu Mahmud, Mardillah Manora Y, Muh AL Khausari R Marsya Maryuni Mauliah, ZalzaBilah Wulan Mayang Merianti, Puput Mirsan, Syariah Alfadila Ms, A.Munawarah Rasyidi Muh Akbar Muh. Tahir Muhammad Aqil Muhammad Fikri Al-Isra Mutiara Nabila Naska N, Naska N Nengsih, Yulia Nugraha, Dimas Adi Nur Annisa Nur Heliska Nur Wahyunianti Dahri Nuraini Nurfaidah Nurfaidah Nurilahi Nurjannah Prisilia, Dela Pustri D, S.M., M.M, A. Kartini Sari Putri Putri, Redina Putri, Salsa Dila Rahmana, Resky Ramadhani, Ainaya Ifditiya Ramadhani, Putri Nur Ramli S, Ramli S Rasyid, Rohsita Amalyah Resti, Andhiny Mantasya Rina Rismayanti Rosalina, Cica S.E., M.M, Nurul Fajeriani, S.E., M.M, Rahayu Japar, S.E., M.M, Sugianto, S.E., M.M, Sutriana S.E., M.Si, Fadlina, S.H., M.H, Dr. Rahmat S.IP., M.Si, Suharto, S.S., M.Comn, Rahma Saiyed, Salmiah Salsabila Shalahuddin Sri Mentari Pombu, Yerlen Staowrina, Endang Suandi Suci Oktavia Ramadani Suhardi Sukmarintis Naga Syaripa Tabsir, S.E., M.Si, Muhammad Kusnady Tamin Tamin, Tamin Tri Frida Suryati Widiyastutin, Dewi Winarti, Indri Winata, Sandra Wiwik Handayani Yerlen Sri Mentari Pombu Yislia Yulinar Clara Hafizha