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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK Minda Baharu International Journal of Applied Business Research Jurnal Logistik Indonesia Community Development Journal Dinasti International Journal of Management Science Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vivabio : Jurnal Pengabdian Multidisiplin Asian Management and Business Review ADMA: Jurnal Pengabdian dan Pemberdayaan Masyarakat Jurnal Transportasi, Logistik, dan Aviasi (JTLA) Jurnal Manajemen Bisnis Transportasi dan Logistik Formosa Journal of Multidisciplinary Research (FJMR) Annals of Human Resource Management Research Journal of Information System, Technology and Engineering Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Jurnal Siber Multi Disiplin Siber Journal of Transportation and Logistics Jurnal Pengabdian Masyarakat dan Penelitian Terapan Prosiding Seminar Nasional Manajemen Industri dan Rantai Pasok Siber Nusantara of Community Service Review (SNCSR) Siber Nusantara of Economic and Finance Review (SNEFR)
Lis Lesmini
Institut Transportasi Dan Logistik Trisakti
Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Nursing Public Health Social Sciences Transportation Other

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Revolutionizing Commutes: Unraveling Consumer Citizenship Behavior through Value Co-creation in Public Transportation Firdaus, Muhammad Iqbal; Lesmini, Lis; Rahman, Nor Aida Abdul
Jurnal Internasional Penelitian Bisnis Terapan Vol 7 No 02 (2025)
Publisher : Politeknik Negeri Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35313/ijabr.v7i02.461

Abstract

The service-dominant logic paradigm underscores the significance of consumer participation in co-creating value. Co-creation serves as a source of competitive advantage for companies, even those oriented towards public services. This study aims to analyze the factors motivating public transportation users to engage in co-creation behavior, intending to foster the development of their citizenship behavior for the benefit of other stakeholders. To address the research questions, an electronic survey was conducted among MRT Jakarta users, employing purposive sampling techniques and successfully gathering 201 valid samples. Partial least square structural equation modeling (PLS-SEM) was employed to test the relationships between variables in the study. The findings indicate that co-creation behavior is influenced by users’ identification with MRT Jakarta brand and their positive attitude. Subsequently, this co-creation behavior motivates users to engage in consumer citizenship behavior, representing going the extra mile. This study encourages service providers to establish more open communication channels between service providers and passengers, including empowering passengers to provide input, suggestions, or even participate in service development programs.
Analysis of the Influence of Effort Expectancy, Perceived Usefulness, and Digital Literacy on Intention to Use Retail Shopping Applications Yanti, Jumianis; Sari, Titis Nistia; Lesmini, Lis; Robo, Salahudin; Saleh, Sahlan M.; Nugraha, Jefri Putri
Journal of Information System, Technology and Engineering Vol. 3 No. 2 (2025): JISTE
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jiste.v3i2.153

Abstract

The digital transformation in the retail sector has led to the emergence of various online shopping applications that facilitate consumer transactions. However, the successful adoption of these applications is highly influenced by user perceptions. This study aims to analyze the impact of effort expectancy, perceived usefulness, and digital literacy on the intention to use retail shopping applications. Using a quantitative approach with a survey method, data were collected from 200 respondents who are users of shopping applications in urban areas. The analysis technique used was multiple linear regression. The results indicate that all three independent variables significantly affect the intention to use. Effort expectancy has a positive effect, meaning that the easier the application is to use, the higher the user's intention to use it. Perceived usefulness also shows a strong impact, indicating that perceptions of the application's benefits play a crucial role in shaping the intention to use. Additionally, digital literacy proves to be an important supporting factor that enables users to understand and maximize the application's features optimally. This study provides contributions to application developers and retail industry players in formulating digital marketing strategies and enhancing user experience.
Analysis of factors affecting employee turnover with career path as an intervening variable Marlita, Devi; Lesmini, ⁠Lis; Handayani, Sri; Indriyati, Indriyati; Soekirman, Atong; Saribanon, Euis; Sihombing, Sarinah
Annals of Human Resource Management Research Vol. 5 No. 3 (2025): September
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i3.3197

Abstract

Purpose: The purpose of this study is to develop hypotheses regarding factors that influence employee turnover, with a particular focus on the land transportation sector in Indonesia. The land transportation industry is characterized by high employee mobility and operational demands, making turnover a critical issue that directly affects service quality, safety, and organizational sustainability. Understanding the underlying factors is therefore essential for designing effective human resource policies and reducing workforce instability. Methodology: This research adopts a descriptive qualitative approach through a literature review. Descriptive qualitative studies aim to systematically synthesize and interpret findings from previous research without relying on statistical data analysis (Creswell & Poth, 2018). Comparative analysis was used to identify patterns and relationships across multiple studies. The data were collected from academic sources such as Thomson Reuters Journals, Springer, Taylor & Francis, Scopus Q2–Q4 Emerald, Elsevier, Sage, Web of Science, Sinta 2–5 Journals, DOAJ, EBSCO, Google Scholar, Copernicus, and digital reference books. Results: The review identifies ten key findings: work engagement, remuneration, and leadership directly affect both career path and turnover; career path itself strongly influences turnover; and work engagement and remuneration indirectly affect turnover through career path. Conclusions: Employee turnover depends on engagement, leadership, and career opportunities; strengthening these reduces turnover and enhances workforce stability in transportation. Limitations: Future research should include transportation data to strengthen findings. Contribution: This study enhances understanding of employee turnover by examining work engagement, remuneration, leadership, and career path.
Socialization of Halal Digital Transformation Cold Chain Last Mile to Increase Company Transparency and Competitiveness Lesmini, Lis; Rizaldy, Wynd; Marlita, Devi; Handayani, Sri; Indriyati
Community Development Journal Vol 9 No 3 (2025): Community Development Journal
Publisher : Universitas Nahdlatul Ulama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33086/cdj.v9i3.8584

Abstract

Digital transformation in the logistics sector, particularly in last-mile delivery services, plays a strategic role in improving efficiency, transparency, and consumer trust. In Indonesia, increasing awareness of halal products underscores the importance of halal traceability systems to ensure product compliance from upstream to end consumers. However, small and medium-sized last-mile delivery companies still face limited understanding, digital readiness, and implementation of technology-based halal traceability. This community service program aims to enhance halal literacy and digital capacity of partner companies affiliated with the Indonesian Halal Logistics Association (AHLI) through socialisation and assisted application of halal traceability principles. The program consisted of preparation, interactive training, and evaluation using pre-test and post-test instruments. The materials covered halal traceability principles, the SIHALAL system, segregation of halal and non-halal products, and the development of SOPs in accordance with current PPH and SJPH regulations. The program is expected to support the implementation of digitally enabled halal logistics, strengthen Muslim consumer trust, and promote a sustainable and inclusive halal supply chain aligned with the Indonesian Sharia Economy
Determinants of Parcel Locker Adoption in Last-Mile Delivery with Emphasis on Logistics Value, Consumer Orientation, Value Co-Creation, and Green Awareness Lis Lesmini; Prasadja Ricardianto; Nofrisel; Yana Tatiana; Edi Abdurachman
Jurnal Manajemen Industri dan Logistik Vol. 10 No. 1 (2026): 10 original research articles, were authored/co-authored by 38 authors from 3
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v10i1.1759

Abstract

This study aims to identify the key factors that influence consumers' intention to adopt parcel locker services in last-mile delivery, using Service-Dominant Logic to explain how value is created between consumers and service providers. The research was conducted in Jakarta using a quantitative approach. Data were collected from 412 e-commerce users through a structured survey using stratified random sampling across five administrative cities. The Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with appropriate statistical software. The study concludes that consumer adoption of parcel lockers depends more on collaborative experiences and personalized interactions than on environmental concerns. Value Co-Creation plays a central role as the main pathway driving adoption.
Introduction to the Application of Kaizen Principles in the World of Work, For the Students of SMK.N 43 Jakarta Lis Lesmini; Vica Nurhayani; Tri Mulyani Setyowati; Dian Anom Baskoro; Krisman Damanik
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 2 No. 1 (2024): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Januari - Maret 2024)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v2i1.489

Abstract

The purpose of this activity is to provide an introduction to the application of Kaizen principles in the world of work for the students of SMK.N 43 Jakarta. This activity is part of an effort to introduce the concept of continuous improvement to students because the Kaizen principle has great relevance in the context of the ever-changing modern world of work as well as in the daily lives of students. The activity was carried out directly at SMK.N 43, on Wednesday 7 February 2024 through the provision of basic Kaizen knowledge, case examples, video screenings, games and interactive discussions. The activity was attended by 40 people, consisting of 35 students, 4 ITL Trisakti Team Lecturers, and 1 student.  From the results of the interview, it is known that the partner's problem is the desire to increase students' knowledge of the principles that apply in the world of work. Based on the results of the analysis of the pre-test and post-test, each of which consists of 10 indicators, it is found that there is an increase in participant understanding between 22% to 101%, with an average increase in understanding of 63.1% for each indicator.
Sosialisasi Pengenalan Barang Berbahaya Bagi Siswa SMK Wynd Rizaldy; Lis Lesmini; Aisyah Rahmawati; Ika Utami Yulihapsari; Intan Maesti Gani
Jurnal Pengabdian Masyarakat dan Penelitian Terapan Vol. 2 No. 1 (2024): Jurnal Pengabdian Masyarakat dan Penelitian Terapan (Januari - Maret 2024)
Publisher : Greenation Publisher & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jpmpt.v2i1.491

Abstract

Abstract : Although socialization of the risk of hazardous materials has been carried out in every area and mode of transportation that stores and transports these goods, both on signs and labels, it is still found that many people need to be more familiar with the potential dangers. Initial understanding of Hazardous Materials Identification was provided to students of Darul Ma'arif Logistic Vocational High School (SMK) located in North Jakarta as a Community Service (PKM) activity. This was done due to the lack of knowledge about the potential dangers of hazardous materials. Therefore to transform knowledge, the socialization method was carried out face-to-face. The aim of this PKM is to improve the knowledge and skills of SMK students in handling hazardous materials safely. The results of the pretest and posttest showed an increase in the final understanding of the participants by 17 points from 40 participants, with a high category of 0.718 in N Gain, and this socialization was declared quite effective with a Gain % of 71.8%.
An Examination of Telemedicine Adoption: Unpacking the Determinants of Behavioral Intention through an Extended UTAUT Lis Lesmini; Muhammad Iqbal Firdaus; Hana Wiedya; Jessynia Rasya Vicahya
Jurnal Siber Multi Disiplin Vol. 3 No. 4 (2026): Jurnal Siber Multi Disiplin (Januari - Maret 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jsmd.v3i4.822

Abstract

The COVID-19 pandemic has led to changes in people’s lives, including the increased use of telemedicine services. Extending the UTAUT framework, the purpose of this study is to analyze the factors that influence behavioral intentions towards the adoption of telemedicine platforms and investigate the role of e-trust in promoting the use of telemedicine. A non-probability sampling approach was used to select a research sample of 204 respondents. The SEM-PLS model was used in this quantitative research. The population of this study is Halodoc users. The study found that performance expectancy, effort expectancy, facilitating conditions, and e-trust all had significant, direct, and positive effects on respondents’ intentions to use telemedicine. The findings also revealed that social influence influences e-trust in online healthcare systems. No significant relationship between social influence and behavioral intention was found. The present study suggests a positive attitude toward technology can increase user intention in healthcare systems.
Evaluasi Kinerja Terminal Penumpang Tipe A di Kota Subang, Jawa Barat Subastian, Djamal; Ramdani, Akhmad; Abidin, Zaenal; Suryobuwono, Abdullah Ade; Lesmini, Lis
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol. 13 No. 2 (2026): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v13i2.1849

Abstract

Permasalahan dalam penelitian ini adalah terminal jauh dari area publik dan belum adanya sistem transportasi yang terintegrasi dengan Terminal Subang. Tujuan dari penelitian ini adalahmenganalisis kesesuaian kualitas pelayanan terminal dengan kepuasan penumpang di TerminalSubang. Populasi dalam penelitian ini adalah penumpang pengguna terminal bus Subang. Teknik pengambilan sampel adalah simple random sampling dengan jumlah sampel sebanyak 341 orang. Teknik analisis data yang digunakan adalah important-performance analysis. Hasil penelitian diketahui bahwa terdapat 13 indikator dari enam jenis standar pelayanan minimalyang belum dapat memenuhi harapan pengguna jasa. Dari 13 indikator pelayanan yang diteliti, hanya terdapat lima indikator pelayanan yang menurut pengguna jasa menunjukkan tingkat kepuasan yang tinggi. Terdapat pula lima indikator pelayanan penting yang perlu segera dibenahi yaitu petugas keamanan yang berjaga, informasi jadwal kedatangan dan keberangkatan, tarif  dan realisasi jadwal, toilet yang bersih, informasi transportasi yang maju, dan lahan parkir yang memadai.
PENGELOLAAN GUDANG LOGISTIK KEMANUSIAAN BNPB Raden Didiet Rachmat Hidayat; Mohammad Iqbal Firdaus; Lis Lesmini
Jurnal Manajemen Industri dan Logistik Vol. 1 No. 2 (2017): page 75 - 208
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v1i2.8

Abstract

The right storage of logistics and equipment intends to have the correct and accurate quantity to mobilize during the disaster happens.  This study investigates the warehousing management activities of the National Disaster Management Authority (BNPB) in XYZ warehouse located in North Jakarta in 2014. This study was conducted using a qualitative approach because it wanted to clearly and deeply describe the warehousing management activities in implementing the warehousing guidelines that have been assigned. The authors found that warehousing management activities carried out by the National Disaster Management Authority (BNPB) complies with the regulations of the Head of National Disaster Management Authority No. 6 of 2009 on Warehousing Guidelines.
Co-Authors Abdullah Ade Suryobuwono Abdullah Ade Suryobuwono Abdullah Ade Suryobuwono Abi Prasidi Aditya Wardhana Agus Setiawan Agus Suhendra Agusinta, Lira Aisyah Rahmawati Amalia Anggraini Aswanti Setyawati Budi Purwanto Daeng Rifqi Fadhlurrahman Deny J. Najoan Devi Marlita Dian Anom Baskoro Dian Anom Baskoro Dwi Darmawan Dwika Ahadiputra Edi Abdurachman Edi Abdurachman Endang Sugiharti Erni Pratiwi Perwitasari Euis Saribanon, Euis Firdaus, Iqbal firdaus, Mohammad iqbal Gani, Intan Maesti Hana Wiedya Handayani, Sri Hendro Kuntohadi Hidayat, Raden Didiet Rachmat Ika Utami Yulihapsari Indra Rustiawan Indriyati Indriyati Indriyati Indriyati Indriyati Iqbal Firdaus Irwan Chaerudin Irwan Chairuddin Jefri Putri Nugraha Jessynia Rasya Vicahya Josua Panatap Soehaditama Kamsariaty Krisman Damanik Krisman Damanik Latifah Dwi Handayani Liana, Esti Mochammad Subagio Mochammad Subagio Mohammad Iqbal Firdaus Muhammad Iqbal Firdaus Muhammad Iqbal Firdaus Muhammad Iqbal Firdaus Muhammad Iqbal FIrdaus, Muhammad Muhammad Nurman Ruslani Muhammad Rifni Muhammad Rifni, Muhammad Ni Nyoman Sawitri Nofrisel Prasadja Ricardianto Prima Widiyanto Primadi Candra Susanto Raden Didiet Rachmat Hidayat Raden Didiet Rahmat Hidayat Rahman, Nor Aida Abdul Ramdani, Akhmad Rintis Eko Widodo Robo, Salahudin Ryan Firdiansyah Suryawan Saleh, Sahlan M. Sandriana Marina Sari, Titis Nistia Sembiring, Honny Fiva Akira Setyowati, Tri Mulyani Sinai Handayani Siska Amonalisa Silalahi Sita Aniisah Sholihah Soekirman, Atong Sri Handayani Sri Handayani Sriwanti Belani Subandi Subandi Subastian, Djamal Suryobuwono, Abdullah Ade Syahridhan, Sayed Tri Mulyani Setyowati Tri Mulyani Setyowati Umagapi, Brata Wuntara Vica Nurhayani Vica Nurhayani Wynd Rizaldy Yana Tatiana Yanti, Jumianis Zaenal Abidin