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THE RISK MANAGEMENT OF SCHOOL OPERATIONAL ASSISTANCE (BOS) FUNDS IN BONE BOLANGO REGENCY Andriean Andjar; Asna Aneta; Ismet Sulila; Yanti Aneta
INTERNATIONAL JOURNAL OF SOCIETY REVIEWS Vol. 3 No. 11 (2026): INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER)
Publisher : Adisam Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20553801

Abstract

This study aims to analyze the risk management of School Operational Assistance (BOS) funds in Bone Bolango Regency from the perspectives of public administration and good governance. The study was motivated by the persistence of various problems in the management of BOS funds, such as delays in fund disbursement, weak supervision, limited human resource capacity, and the suboptimal implementation of transparency and accountability in school financial administration. This study employed a qualitative approach with a descriptive method. Data collection techniques were conducted through observation, in-depth interviews, and documentation. Data analysis utilized an interactive model consisting of data reduction, data presentation, and conclusion drawing. The findings reveal that risk management in the governance of BOS funds in Bone Bolango Regency has not yet operated optimally. Based on the Berg Risk Management Model approach, the identified risks include goal setting, risk identification, risk analysis, risk assessment, risk treatment selection, as well as monitoring and evaluation. The implementation of good governance principles such as transparency, accountability, effectiveness, and community participation still requires strengthening. This study recommends improving the capacity of BOS fund managers, strengthening internal supervision, digitalizing financial management systems, and enhancing coordination among educational stakeholders in order to establish effective and accountable governance of educational operational funding.  
Pengaruh Kepemimpinan Visioner dan Budaya Kerja terhadap Kinerja Asn di Bappeda Kota Gorontalo Indriani Iskandar Hiola; Sulila, Ismet; Abdussamad, Zuchri
Desentralisasi : Jurnal Hukum, Kebijakan Publik, dan Pemerintahan Vol. 3 No. 2 (2026): Mei: Desentralisasi : Jurnal Hukum, Kebijakan Publik, dan Pemerintahan
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/desentralisasi.v3i2.1681

Abstract

BAPPEDA (Development Planning Agency at the Sub-National Level) of Gorontalo City aims to become a superior development planning institution with integrity and responsiveness to community needs. However, despite efforts to implement visionary leadership and foster a positive work culture, the expected outcomes have not been fully achieved. This study examines the effect of visionary leadership on the performance of civil servants (ASN) at BAPPEDA Gorontalo City, the effect of work culture on ASN performance, and the simultaneous effect of visionary leadership and work culture on ASN performance. The study employed a quantitative method with a population of 62 respondents. Data were collected through questionnaires and analyzed using SPSS version 21. The results indicate that visionary leadership has a positive and significant effect on ASN performance, contributing 40.10% to performance improvement. Work culture also has a positive and significant effect on ASN performance, with a contribution of 32.60%. Furthermore, visionary leadership and work culture simultaneously have a significant influence on the performance of ASN at BAPPEDA Gorontalo City. These findings suggest that strengthening visionary leadership and cultivating a positive work culture are important factors in improving employee performance and supporting the achievement of organizational goals.
Kualitas Pelayanan di Dinas Tenaga Kerja: Koperasi dan Usaha Kecil Menengah Kota Gorontalo Muh. Reynaldi F. Mozin; Ismet Sulila; Sri Yulianty Mozin
Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Vol. 3 No. 2 (2026): April : Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/komunikasi.v3i2.990

Abstract

This study aims to analyze the service quality of the issuance of the Job Seeker Card (AK-1) at the Department of Manpower, Cooperatives, and Small and Medium Enterprises of Gorontalo City This study focuses on the five dimensions of service quality based on the SERVQUAL model Tangibles, Reliability, Responsiveness, Assurance, and Empathy The study is conducted based on the decline in the number of job seeker card service users year over year, indicating issues with service quality This study employs a qualitative, descriptive approach Data collection techniques include observation, interview, and documentation Data analysis uses the Miles and Huberman model, which consists of data reduction, data display, and conclusion drawing. The findings show that the service quality at the Department of Manpower. Cooperatives, and Small and Medium Enterprises of Gorontalo City is generally not yet optimal In terms of tangibles, service facilities still need improvement, particularly in the comfort of service rooms In terms of empathy officers have shown concern for the community, but it is not yet consistent across all service situations Responsiveness is considered fairly good, although delays in the service process still occur In terms of reliability, services are not yet fully consistent in providing accurate, precise results Meanwhile, in terms of assurance, officers provide polite and fairly convincing services, although their competence still needs Improvement The conclusion of this study indicates that the service quality of the issuance of the Job Seeker Card at the Department of Manpower Cooperatives, Small and Medium Enterprises of Gorontalo City Still requires improvement, particularly in enhancing facilities, human resource competence and service consistency to increase public satisfaction.
Kualitas Pelayanan Publik dalam Pembuatan Paspor di Kantor Imigrasi Kelas II Non TPI Banggai Revalia H. Maedja; Zuchri Abdussamad; Yakob Noho Nani; Ismet Sulila; Irawaty Igirisa
Perspektif Administrasi Publik dan hukum Vol. 3 No. 2 (2026): April: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i2.1085

Abstract

One of the crucial elements in government operations is the quality of public services, particularly passport services at the Class II Non-TPI Banggai Immigration Office. The purpose of this study was to evaluate the quality of public services using the five dimensions of SERVQUAL: tangibles, reliability, responsiveness, assurance, and empathy. This is a qualitative study using a descriptive approach. Informants, consisting of employees and service users, were observed, recorded, and interviewed as part of the data collection process. The results indicate that public services at the Class II Non-TPI Banggai Immigration Office are not yet optimal. In terms of tangible dimensions, there are still limitations in facilities, such as waiting rooms and the number of seats available to the public. In terms of trust, there are inconsistencies in service times and the ability of officers to operate technology-based systems. In terms of responsiveness, officers are not fast enough in providing services and responding to public complaints, especially during busy times. In terms of trust, the certainty of passport processing times and the clarity of information are still not fully consistent, so there is still room for complaints. In terms of empathy, attitude, communication, and attention to the public, there is still a lack of clear alignment and harmony among officers. This study concludes that the quality of public services at the Class II Non-TPI Banggai Immigration Office still needs to be improved through improvements to facilities and infrastructure, increased officer competence, optimization of the service system, and strengthening professional attitudes in providing services to the public.
Kinerja Aparatur Sipil Negara Di Kantor Camat Suwawa Kabupaten Bone Bolango Lisawati Dalila; Ismet Sulila; Rusli Isa
TheJournalish: Social and Government Vol. 7 No. 1 (2026): Social and Government
Publisher : CV The Journal Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55314/tsg.v7i1.1079

Abstract

Pemerintah Indonesia terus melakukan reformasi birokrasi guna mewujudkan tata kelola pemerintahan yang efektif, akuntabel, dan berorientasi pada pelayanan publik. Salah satu langkah strategis yang ditempuh adalah diterbitkannya Undang-Undang Nomor 5 Tahun 2014 tentang Aparatur Sipil Negara (ASN). Undang-undang ini bertujuan untuk membentuk aparatur pemerintahan yang profesional, terbuka, berintegritas, kompeten, serta produktif dalam menjalankan tugas negara. Melalui regulasi tersebut, pemerintah menegaskan bahwa aparatur sipil negara harus bekerja secara profesional, netral dari pengaruh politik, serta menjunjung tinggi prinsip bebas dari praktik korupsi, kolusi, dan nepotisme. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana kinerja aparatur sipil negara di kantor camat suwawa kabupaten bone bolango yang dapat di lihat dari indikator kinerja yaitu, kualitas kerja, kuantitas, dan ketepatan waktu, efektivitas, dan kemandirian, dan komitmen kerja. Penelitian ini dilakukan di Kantor Camat Suwawa Kabupaten Bone Bolango. Dasar pertimbangan penetapan lokasi peneliti tersebut ialah karena di kantor camat tersebut masih terdapat permasalahan yang harus dibenahi agar dapat menciptakan kinerja aparatur sipil negara yang berkualitas bagi masyarakat. Sebagai lokasi serta subjek dalam penelitian ini, alasan peneliti memilih lokasi tersebut yaitu lebih dekat dengan tempat tinggal, mudah dijangkau dan ingin tahu seberapa jauh Kinerja Aparatur Sipil Negara di Kantor Camat Suwawa Kabupaten Bone Bolango.Berdasarkan hasil penelitian dan pembahasan yang telah dipaparkan sebelumnya mengenai kinerja aparatur sipil negara di kantor camat suwawa kabupaten bone bolango, dapat ditarik beberapa kesimpulan yang selaras dengan fokus dan subfokus penelitian sebagai berikut: 1. Kondisi ruang tunggu yang kurang nyaman menunjukkan bahwa sarana dan prasarana pelayanan publik belum sepenuhnya mendukung kenyamanan masyarakat, sehingga berpotensi menurunkan tingkat kepuasan masyarakat terhadap pelayanan yang diterima. 2. Kurangnya fokus pegawai dalam bekerja mencerminkan belum optimalnya sikap profesional aparatur dalam menjalankan tugas pelayanan, yang berdampak pada lambatnya proses pelayanan pada masyarakat. 3. Minimnya aktivitas kerja yang terlihat selama jam pelayanan menandakan bahwa pelaksanaan pelayanan publik belum berjalan secara maksimal, sehingga dapat memengaruhi persepsi masyarakat terhadap kinerja dan profesionalitas aparatur. 4. Ketidaktepatan waktu dalam jam kerja menunjukkan rendahnya tingkat kedisiplinan sebagian pegawai, yang berpotensi menghambat kelancaran pelayanan dan mengurangi kualitas layanan kepada masyarakat. 5. Ketidakseimbangan antara jumlah pegawai dan jumlah masyarakat yang dilayani menyebabkan proses pelayanan menjadi tidak efektif, ditandai dengan antrean panjang dan waktu pelayanan yang lebih lama dari yang seharusnya.6. Kurangnya kesigapan pegawai dalam melayani serta kecenderungan menunda pekerjaan mencerminkan rendahnya responsivitas aparatur, yang dapat menghambat kelancaran pelayanan dan menurunkan kepercayaan masyarakat terhadap kinerja di Kantor Camat Suwawa.
Evaluating Public Policy Interventions for Out-of-School Children from Administrative and Political Perspectives: Evidence from Gorontalo Province Prasaja Arifiyanto; Rauf A. Hatu; Ismet Sulila; Yanti Aneta
Journal Public Policy Vol 12, No 2 (2026): April
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jpp.v12i2.14821

Abstract

This study aims to evaluate the policy for handling out-of-school children in Gorontalo Province by examining its implementation, governance mechanisms, and contextual challenges at the local level. The research employs a qualitative phenomenological approach to capture the perspectives, experiences, and interpretations of key actors involved in education policy implementation. Data were collected through in-depth interviews, document analysis, and field observations involving provincial and district education officials, school principals, teachers, local government representatives, parents, and children who had dropped out of school. The data were analyzed interactively using stages of reduction, display, and conclusion drawing, with policy evaluation focused on administrative, legal, and political dimensions. The findings indicate that the problem of out-of-school children in Gorontalo Province is most prominent among adolescents aged 16–18 years, particularly during the transition to secondary education. Economic pressure, socio-cultural norms, geographic accessibility, and limited educational infrastructure are key determinants of school discontinuation. From an administrative perspective, weaknesses in data integration and cross-sectoral coordination reduce policy effectiveness. Legally, although the policy framework is relatively strong, weak law enforcement and the absence of clear sanctions limit its coercive power. Politically, formal government support has not been fully translated into responsive and participatory policies for vulnerable groups. In conclusion, the effectiveness of policies addressing out-of-school children in Gorontalo Province depends not only on program availability but also on strengthening governance capacity, legal enforcement, and collaborative, context-sensitive implementation.
EFFECTIVENESS OF THE ELECTRONIC INVESTIGATION MANAGEMENT SYSTEM (E-MP) AT THE GORONTALO POLICE Hendra J. Hasan; Ismet Sulila; Sukarman Kamuli
International Journal of Artificial Intelligence for Digital Marketing Vol. 1 No. 4 (2024): International Journal of Artificial Intelligence for Digital Marketing
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/ijaifd.v1i4.87

Abstract

This research aims to analyze and describe the effectiveness of the Electronic Investigation Management (E-MP) system at the Gorontalo Regional Police, examining the 5 (five) principles that must be fulfilled in policy effectiveness, namely: Right policy, Right implementation, Right target, Right environment, and Right process. The approach used in this research is qualitative. The research method is descriptive qualitative. Data collection was carried out using interview techniques, observation and documentation studies. The data analysis technique in this research was carried out by data reduction, data presentation and drawing conclusions/verification. The research results show 1) In terms of system accuracy indicators, E-MP has supported the duties and functions of investigations at the Gorontalo Regional Police; 2) The indicator of accuracy in implementing the E-MP system at the Gorontalo Regional Police shows that the system is being implemented properly in accordance with the initial objectives of the E-MP implemented at the Gorontalo Regional Police; 3) The E-MP target accuracy indicator at the Gorontalo Regional Police shows the success of the system with clarity of work targets as planned; 4) The environmental accuracy indicator of the E-MP system at the Gorontalo Regional Police shows that the internal environment is good with interaction between the National Police and the Gorontalo Regional Police through coordination and monitoring. However, the external environment is not yet good, public perception of the E-MP system at the Gorontalo Regional Police is not completely good due to lack of socialization; 5) The indicator of the accuracy of the E-MP system process at the Gorontalo Regional Police shows that the level of E-MP acceptance at the Gorontalo Regional Police is good. Personnel acceptance of E-MP as a useful rule and tool for drug investigations. The Narcotics Directorate and the public, especially suspects, can understand and accept all the rules that have been set. The Narcotics Directorate and the community are ready to be involved in implementing and being part of the implementation of the Electronic Investigation Management (E-MP) system at the Gorontalo Regional Police.
Evaluasi Beban Kerja Pegawai dan Dampaknya terhadap Efektivitas Pelayanan Publik Nur Arista Dotulong; Ismet Sulila; Yacob Noho Nani
MIMBAR : Jurnal Sosial dan Pembangunan Volume 41, No. 2, (December 2025) [Accredited Sinta 3, No 79/E/KPT/2023]
Publisher : UPT Publikasi Ilmiah (Universitas Islam Bandung)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29313/mimbar.v41i2.8649

Abstract

This study analyzes the influence of workload on the effectiveness of public service delivery at the Gorontalo City Land Office. The research is motivated by concerns that increasing service volume, organizational constraints, and uneven digital readiness have created significant workload imbalances, potentially hindering optimal service performance. The study focuses on examining how excessive workload, limited organizational support, and partial digitalization collectively affect the timeliness, accuracy, responsiveness, and overall quality of land administration services. Employing a qualitative descriptive-evaluative design, data were collected through in-depth interviews, observation, and document analysis, and subsequently analyzed using the interactive model of Miles, Huberman, and Saldaña. The findings demonstrate that employees experience substantial role overload, time pressure, and dual workloads due to the simultaneous execution of manual and digital tasks. These conditions directly correlate with delayed service processes, increased administrative errors, weakened coordination, and declining public satisfaction. The study concludes that workload management is a critical determinant of public service effectiveness and a fundamental element of sustainable bureaucratic reform. The findings imply the need for data-driven workload evaluation, strengthened human resource planning, digital literacy enhancement, and improved technological infrastructure to ensure the provision of responsive, efficient, and citizen-centered public service.
TATA KELOLA PENERAPAN RESTORATIVE JUSTICE DALAM PENYALAHGUNAAN NARKOBA DI POLRESTA GORONTALO KOTA Putri Djaura Rivai; Ismet Sulila; Rustam Tohopi
Kebijakan : Jurnal Ilmu Administrasi Vol. 17 No. 02 (2026): Volume 17 No. 02 Juni 2026
Publisher : Program Magister Ilmu Administrasi dan Kebijakan Publik, Pascasarjana, Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/kebijakan.v17i02.33584

Abstract

Penerapan restorative justice dalam kasus penyalahgunaan narkoba di Polresta Gorontalo Kota menghadapi tantangan kelembagaan yang kompleks. Meskipun pendekatan ini menawarkan solusi pemulihan yang lebih humanistik bagi pengguna narkoba, praktiknya belum terintegrasi secara sistematis dalam tata kelola penegakan hukum. Penelitian ini bertujuan untuk mengkaji secara mendalam dinamika implementasi restorative justice, mengidentifikasi hambatan struktural, serta merumuskan strategi tata kelola yang adaptif. Metode yang digunakan adalah pendekatan kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara, observasi, dan analisis dokumen. Hasil penelitian menunjukkan bahwa sebagian besar kasus narkoba melibatkan pengguna dengan barang bukti kecil, namun hanya sebagian kecil yang diarahkan ke jalur restoratif. Minimnya pemahaman aparat, ketiadaan SOP khusus, dan lemahnya koordinasi antarunit menjadi faktor penghambat utama. Pembahasan menggarisbawahi perlunya reformasi kelembagaan melalui pelatihan tematik, pembentukan forum koordinasi, dan penyusunan prosedur operasional berbasis lokal. Kesimpulan dari penelitian ini menegaskan bahwa restorative justice memiliki potensi besar untuk diterapkan secara efektif dalam kasus narkoba, asalkan didukung oleh tata kelola yang terencana dan komitmen institusional yang kuat.
PARTISIPASI MASYARAKAT DALAM PERENCANAAN PEMBANGUNAN DESA HUNTU BARAT KECAMATAN BULANGO SELATAN KABUPATEN BONE BOLANGO Moh Fadli Bado'o; Ismet Sulila; Indah Yuliani Solihin
Indonesian Journal of Social Science and Education (IJOSSE) Vol. 2 No. 2 (2026): Vol 2. No. 2 Edisi Mei 2026
Publisher : JCI Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/ijosse.v2i2.2658

Abstract

Penelitian ini bertujuan untuk menganalisis partisipasi masyarakat dalam perencanaan pembangunan desa di Desa Huntu Barat Kecamatan Bulango Selatan Kabupaten Bone Bolango. Fokus penelitian ini menggunakan teori partisipasi masyarakat menurut Cohen dan Uphoff yang meliputi empat tahapan partisipasi, yaitu partisipasi dalam pengambilan keputusan, partisipasi dalam pelaksanaan, partisipasi dalam pemanfaatan hasil, dan partisipasi dalam evaluasi. Latar belakang penelitian ini didasarkan pada pentingnya keterlibatan masyarakat dalam setiap tahapan pembangunan desa sebagai wujud pembangunan partisipatif. Penelitian ini menggunakan metode penelitian kualitatif dengan pendekatan deskriptif. Teknik pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi Hasil penelitian menunjukkan bahwa partisipasi masyarakat dalam perencanaan pembangunan desa di Desa Huntu Barat secara umum belum sepenuhnya optimal. Kondisi ini terutama terlihat pada aspek pengambilan keputusan, dimana masih terdapat sebagian masyarakat yang kurang aktif menghadiri musyawarah desa maupun menyampaikan pendapat secara langsung, sehingga keterlibatan masyarakat dalam menentukan prioritas pembangunan belum sepenuhnya merata. Sementara itu, pada aspek pelaksanaan, pemanfaatan hasil, dan evaluasi pembangunan, partisipasi masyarakat telah berjalan cukup baik. Masyarakat turut berpartisipasi dalam kegiatan pembangunan sesuai kemampuan masing-masing, memanfaatkan hasil pembangunan yang dilaksanakan untuk mendukung aktivitas sehari-hari, serta diberikan kesempatan untuk menyampaikan tanggapan dan masukan terhadap program pembangunan desa. Kesimpulan penelitian ini menunjukkan bahwa partisipasi masyarakat dalam perencanaan pembangunan desa di Desa Huntu Barat masih perlu ditingkatkan, terutama pada aspek pengambilan keputusan, agar keterlibatan masyarakat dapat lebih aktif, merata, dan optimal dalam setiap tahapan pembangunan desa.
Co-Authors Abdul Rahman Pakaya Adam, Sry Fidyawati Agil Bahsoan Agusalim, Alfiah Andriean Andjar Anugrah, Krisna Anwar A, Anwar arifin tahir Asna Aneta Barmin Rahmat Yusuf Biahimo, Jurni Darwan S. Usman Djuli, Fatma Azhara Espin Tulie Habi, Riska A. Hamim, Suci Handayani Hato, Rosman Hendra J. Hasan Hendra J. Hasan Husain, Odi Prawira Ichsandy Masloman Indah Yuliani Solihin Indriani Iskandar Hiola Irawaty Igirisa Ivan Rahmat Santoso Jihan Aprilia Dai Juriko Abdussamad Jurni Biahimo Jurni Biahimo Kalaati, Nurain Oktaviani Kelfin Dulung Kumali, Ayunda Nursyahbani Putri Lasena, Sastia Sindi Lasena, Sirajudin Lisawati Dalila Mahmud, Syamsiar I. Mamonto, Rahmadayanti Manyo'e, Endi Triyanto Maryam I. Ngguti Modanggu, Djalaludin Moh Fadli Bado'o Molbi Harsanto Mozin, Sri Yulianty Mozin, Sri Yuliyanti Muchtar Achmad Muh. Reynaldi F. Mozin Muhammad Firdan Tegela Muhdar, Siti Nur Aisa Binti Mustapa Wantu, Sastro Nadila, Wahidatun Nadya Adistya Abdul Nani, Novita Oktavyani R Ngabito, Sutanti Putri Ni Kadek Putri Widyaningtyas Tirta Nur Arista Dotulong Pakaya, Pahlawanti Paneo, Yulnaningsih Pateda, Novriyanti Pawawo, Aling S. Pebriyanto Azis Hulinggi Piu, Lysa Podungge, Abdul Wahab Prasaja Arifiyanto Putri Djaura Rivai R Nani, Novita Oktavyani R, Risman Rafif Rabbani Rahayuningsih, Tri Widyawati Rahmat Rifki Towana Rahmiyati Bobihu Rara Ayudyah Olii Rauf A. Hatu Revalia H. Maedja Rifa Silama Rizal Romy Tantu Roni Lukum Rosman Ilato Rusli Isa Sarci Ladiku Sastro M Wantu Sastro M Wantu Sastro Mustapa Wantu Siti Rahmawati Abas Sri Ramla Dali Sri Yulianti Mozin Stevani Laude Sukarman Kamuli Syahran Lamusu Talib, Novianty Tantu, Romi Taufiq, Rahmat Tineke Wolok Tohopi, Rustam Tulie, Espin Udin Hamim Usman, Sartika Dewi Weny Almoravid Dungga Yacob Noho Nani Yakob Noho Nani Yanti Aneta Yasin, Alda Alfianti Zuchri Abdussamad