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All Journal JURNAL ADMINISTRASI PUBLIK Jurnal Inovasi Ilmu Administrasi Publik Jurnal Administrasi Negara JURNAL PENGABDIAN KEPADA MASYARAKAT E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal Administrasi Publik : Public Administration Journal Publik (Jurnal Ilmu Administrasi) Jurnal Pengabdian Pada Masyarakat PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat JCRS (Journal of Community Research and Service) Jurnal Public Policy Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) TheJournalish: Social and Government Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes International Journal of Education and Social Science (IJESS) Journal of Economic, Business, and Administration JEBA International Journal of Applied Business and International Management Journal of International Conference Proceedings Provider Jurnal Ilmu Pemerintahan (PROJIP) IICSDGs Jurnal Ilmu Manajemen dan Bisnis Journal of Artificial Intelligence and Digital Business Public Policy Journal Jurnal Pengabdian Pada Masyarakat Madani: Multidisciplinary Scientific Journal MIMBAR : Jurnal Sosial dan Pembangunan Jambura Journal of Administration and Public Service Journal Education and Government Wiyata Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Socius: Social Sciences Research Journal Jurnal Riset Multidisiplin dan Inovasi Teknologi JAIDE Media Hukum Indonesia (MHI) Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik Desentralisasi: Jurnal Hukum, Kebijakan Publik, Dan Pemerintahan Ulil Albab Abdurrauf Science and Society Kajian Administrasi Publik dan ilmu Komunikasi Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Perspektif Administrasi Publik dan hukum Studi Administrasi Publik dan ilmu Komunikasi Journal of Political and Governance Studies International Journal of Artificial Intelligence for Digital Marketing Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER) International Journal of Social and Education (INJOSEDU)
Ismet Sulila
Universitas Negeri Gorontalo
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Evaluating Public Policy Interventions for Out-of-School Children from Administrative and Political Perspectives: Evidence from Gorontalo Province Arifiyanto, Prasaja; Hatu, Rauf A.; Sulila, Ismet; Aneta, Yanti
Journal Public Policy Vol 12, No 2 (2026): April
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35308/jpp.v12i2.14821

Abstract

This study aims to evaluate the policy for handling out-of-school children in Gorontalo Province by examining its implementation, governance mechanisms, and contextual challenges at the local level. The research employs a qualitative phenomenological approach to capture the perspectives, experiences, and interpretations of key actors involved in education policy implementation. Data were collected through in-depth interviews, document analysis, and field observations involving provincial and district education officials, school principals, teachers, local government representatives, parents, and children who had dropped out of school. The data were analyzed interactively using stages of reduction, display, and conclusion drawing, with policy evaluation focused on administrative, legal, and political dimensions. The findings indicate that the problem of out-of-school children in Gorontalo Province is most prominent among adolescents aged 16–18 years, particularly during the transition to secondary education. Economic pressure, socio-cultural norms, geographic accessibility, and limited educational infrastructure are key determinants of school discontinuation. From an administrative perspective, weaknesses in data integration and cross-sectoral coordination reduce policy effectiveness. Legally, although the policy framework is relatively strong, weak law enforcement and the absence of clear sanctions limit its coercive power. Politically, formal government support has not been fully translated into responsive and participatory policies for vulnerable groups. In conclusion, the effectiveness of policies addressing out-of-school children in Gorontalo Province depends not only on program availability but also on strengthening governance capacity, legal enforcement, and collaborative, context-sensitive implementation.
FORMULATION OF NATIONAL RESILIENCE POLICY TOWARDS THE INSTITUTIONALIZED MULTICULTURAL TRADITION IN ORGANIZING HARMONIOUS RELATIONS BETWEEN ETHNICITYSCOPUS JOURNAL Roni Lukum; Rauf Hatu; Sastro Wantu; Ismet Sulila; Yanti Aneta
INJOSEDU: International Journal of Social and Education Vol. 2 No. 6 (2025): JUNE
Publisher : Adisam Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Diversity background behind ideology, religion , ethnicity , race citizens can just become potential conflict social when No managed with well , therefore required formulation policy resilience proper national in to organize ethnic groups in Indonesia, especially for areas that are used as as area objective policy macro in placement transmigration . Why thus when No There is caution in manage policy resilience national to placement transmigration will cause turbulence social in the area with resident local as in the area regency Boalemo as one of the location placement transmigration in Gorontalo Province. Research purposes This is For know formulation policy resilience national to institutionalization tradition multiculturalism in to organize connection harmonious between ethnicity in the Regency Boalemo Province Gorontalo, revealing supporting factors success implementation formulation policy resilience national to institutionalization tradition multiculturalism in to organize connection harmonious between ethnicity in the Regency Boalemo Province Gorontalo, for see implications formulation policy resilience national to institutionalization tradition multiculturalism in to organize connection harmonious between ethnicity in the Regency Boalemo Gorontalo Province. Disclosure objective study This used with method study qualitative. Findings study can concluded that (1). Formulation Policy resilience national in institutionalize tradition multiculturalism in planning diversity ethnic groups in the Regency via Communication Forum between people religious (FKUB) as implementation policy macro government center Still in very tough condition in realize integration national , (2 ) supporting factors success formulation policy resilience national to institutionalization tradition multiculturalism in to organize connection harmonious between ethnicity caused by wisdom local and role institution formal education (3). Impact formulation policy resilience national to institutionalization tradition multiculturalism in to organize connection harmonious between ethnicity in the Regency Boalemo Gorontalo Province has give contribution to stability security , stability economy , stability politics and stability social so that has increase growth economy government area regency Boalemo as consequence from contribution inhabitant transmigration in various sector business agriculture , livestock , crafts , sector business trading from inhabitant ethnic origin from inhabitant transmigration .
Public Service Reform and Citizens’ Dependence on Intermediaries in Land Administration Ichsandy Masloman; Zuchri Abdussamad; Muchtar Achmad; Ismet Sulila; Rustam Tohopi
Journal of Political and Governance Studies Vol. 2 No. 2 (2026): April 2026
Publisher : Catalist Indo Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.64670/jpgs.v2i2.96

Abstract

Background Digital transformation has become a central agenda in public administration reform, including land administration, with the expectation of improving efficiency, transparency, and direct citizen access to services. In Indonesia, digital land administration has been promoted to simplify procedures and reduce informal practices. However, citizens continue to rely on intermediaries even after digital systems have been implemented. This study examines why intermediary dependence persists and how institutional arrangements shape access to digital land services. Methods This study employed a qualitative single-case study with a mechanism-based explanatory approach in Bone Bolango Regency, Indonesia. Data were collected through repeated field visits, in-depth interviews, direct observation, and document analysis, then analyzed using thematic coding and mechanism-based interpretation. Results The findings show that digitalization creates formal access but does not automatically produce practical accessibility. Limited digital literacy, administrative anxiety, fragmented institutional coordination, and hybrid administrative procedures continue to shape citizens’ experiences in accessing land services. Intermediaries remain important because they help citizens understand requirements, prepare documents, reduce procedural risks, and coordinate across institutions. Conclusion Digital reform does not automatically eliminate intermediary dependence in public service delivery. The effectiveness of digital governance should be assessed not only through technological availability and procedural efficiency, but also through citizens’ ability to access services directly and confidently. This study advances a relational institutional perspective on digital governance and suggests further comparative research across regions and public service sectors.
Kinerja Organisasi Publik dalam Pengelolaan Sampah pada Dinas Lingkungan Hidup Kota Gorontalo Muhammad Firdan Tegela; Ismet Sulila; Rusli Isa
Studi Administrasi Publik dan ilmu Komunikasi Vol. 3 No. 2 (2026): Mei: Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v3i2.1041

Abstract

This study aims to examine the performance of public organizations in waste management at the Environmental Agency of Gorontalo City using indicators of public organizational performance, namely productivity, service quality, responsiveness, responsibility, and accountability. This study employed a descriptive qualitative approach, with data collected through interviews, observations, and documentation. The findings reveal that the productivity aspect has been implemented, although it has not yet been optimal, as reflected in the amount of waste managed each year Therefore, improvements in facilities, additional personnel, and greater public discipline are required to achieve more effective and efficient waste management. The service quality aspect has not been adequately achieved, particularly regarding the availability of waste management facilities and infrastructure, as well as the optimization of cleanliness in anticipation of future increases in waste production. The responsiveness aspect is considered fairly good, with prompt, firm, and friendly responses to public complaints, although part of the responsibility for cleanliness has been delegated to the subdistrict and village levels. The responsibility aspect demonstrates compliance with policies such as the Gorontalo City Regional Regulation through waste management and cleanliness programs. The accountability aspect is considered fairly good, as evidenced by the implementation of waste-handling and reduction programs and employee performance evaluations, however, greater transparency in public performance reporting is still needed.
THE RISK MANAGEMENT OF SCHOOL OPERATIONAL ASSISTANCE (BOS) FUNDS IN BONE BOLANGO REGENCY Andriean Andjar; Asna Aneta; Ismet Sulila; Yanti Aneta
INTERNATIONAL JOURNAL OF SOCIETY REVIEWS Vol. 3 No. 11 (2026): INTERNATIONAL JOURNAL OF SOCIETY REVIEWS (INJOSER)
Publisher : Adisam Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20553801

Abstract

This study aims to analyze the risk management of School Operational Assistance (BOS) funds in Bone Bolango Regency from the perspectives of public administration and good governance. The study was motivated by the persistence of various problems in the management of BOS funds, such as delays in fund disbursement, weak supervision, limited human resource capacity, and the suboptimal implementation of transparency and accountability in school financial administration. This study employed a qualitative approach with a descriptive method. Data collection techniques were conducted through observation, in-depth interviews, and documentation. Data analysis utilized an interactive model consisting of data reduction, data presentation, and conclusion drawing. The findings reveal that risk management in the governance of BOS funds in Bone Bolango Regency has not yet operated optimally. Based on the Berg Risk Management Model approach, the identified risks include goal setting, risk identification, risk analysis, risk assessment, risk treatment selection, as well as monitoring and evaluation. The implementation of good governance principles such as transparency, accountability, effectiveness, and community participation still requires strengthening. This study recommends improving the capacity of BOS fund managers, strengthening internal supervision, digitalizing financial management systems, and enhancing coordination among educational stakeholders in order to establish effective and accountable governance of educational operational funding.  
Pengaruh Kepemimpinan Visioner dan Budaya Kerja terhadap Kinerja Asn di Bappeda Kota Gorontalo Indriani Iskandar Hiola; Sulila, Ismet; Abdussamad, Zuchri
Desentralisasi : Jurnal Hukum, Kebijakan Publik, dan Pemerintahan Vol. 3 No. 2 (2026): Mei: Desentralisasi : Jurnal Hukum, Kebijakan Publik, dan Pemerintahan
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/desentralisasi.v3i2.1681

Abstract

BAPPEDA (Development Planning Agency at the Sub-National Level) of Gorontalo City aims to become a superior development planning institution with integrity and responsiveness to community needs. However, despite efforts to implement visionary leadership and foster a positive work culture, the expected outcomes have not been fully achieved. This study examines the effect of visionary leadership on the performance of civil servants (ASN) at BAPPEDA Gorontalo City, the effect of work culture on ASN performance, and the simultaneous effect of visionary leadership and work culture on ASN performance. The study employed a quantitative method with a population of 62 respondents. Data were collected through questionnaires and analyzed using SPSS version 21. The results indicate that visionary leadership has a positive and significant effect on ASN performance, contributing 40.10% to performance improvement. Work culture also has a positive and significant effect on ASN performance, with a contribution of 32.60%. Furthermore, visionary leadership and work culture simultaneously have a significant influence on the performance of ASN at BAPPEDA Gorontalo City. These findings suggest that strengthening visionary leadership and cultivating a positive work culture are important factors in improving employee performance and supporting the achievement of organizational goals.
Kualitas Pelayanan di Dinas Tenaga Kerja: Koperasi dan Usaha Kecil Menengah Kota Gorontalo Muh. Reynaldi F. Mozin; Ismet Sulila; Sri Yulianty Mozin
Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Vol. 3 No. 2 (2026): April : Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/komunikasi.v3i2.990

Abstract

This study aims to analyze the service quality of the issuance of the Job Seeker Card (AK-1) at the Department of Manpower, Cooperatives, and Small and Medium Enterprises of Gorontalo City This study focuses on the five dimensions of service quality based on the SERVQUAL model Tangibles, Reliability, Responsiveness, Assurance, and Empathy The study is conducted based on the decline in the number of job seeker card service users year over year, indicating issues with service quality This study employs a qualitative, descriptive approach Data collection techniques include observation, interview, and documentation Data analysis uses the Miles and Huberman model, which consists of data reduction, data display, and conclusion drawing. The findings show that the service quality at the Department of Manpower. Cooperatives, and Small and Medium Enterprises of Gorontalo City is generally not yet optimal In terms of tangibles, service facilities still need improvement, particularly in the comfort of service rooms In terms of empathy officers have shown concern for the community, but it is not yet consistent across all service situations Responsiveness is considered fairly good, although delays in the service process still occur In terms of reliability, services are not yet fully consistent in providing accurate, precise results Meanwhile, in terms of assurance, officers provide polite and fairly convincing services, although their competence still needs Improvement The conclusion of this study indicates that the service quality of the issuance of the Job Seeker Card at the Department of Manpower Cooperatives, Small and Medium Enterprises of Gorontalo City Still requires improvement, particularly in enhancing facilities, human resource competence and service consistency to increase public satisfaction.
Kualitas Pelayanan Publik dalam Pembuatan Paspor di Kantor Imigrasi Kelas II Non TPI Banggai Revalia H. Maedja; Zuchri Abdussamad; Yakob Noho Nani; Ismet Sulila; Irawaty Igirisa
Perspektif Administrasi Publik dan hukum Vol. 3 No. 2 (2026): April: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i2.1085

Abstract

One of the crucial elements in government operations is the quality of public services, particularly passport services at the Class II Non-TPI Banggai Immigration Office. The purpose of this study was to evaluate the quality of public services using the five dimensions of SERVQUAL: tangibles, reliability, responsiveness, assurance, and empathy. This is a qualitative study using a descriptive approach. Informants, consisting of employees and service users, were observed, recorded, and interviewed as part of the data collection process. The results indicate that public services at the Class II Non-TPI Banggai Immigration Office are not yet optimal. In terms of tangible dimensions, there are still limitations in facilities, such as waiting rooms and the number of seats available to the public. In terms of trust, there are inconsistencies in service times and the ability of officers to operate technology-based systems. In terms of responsiveness, officers are not fast enough in providing services and responding to public complaints, especially during busy times. In terms of trust, the certainty of passport processing times and the clarity of information are still not fully consistent, so there is still room for complaints. In terms of empathy, attitude, communication, and attention to the public, there is still a lack of clear alignment and harmony among officers. This study concludes that the quality of public services at the Class II Non-TPI Banggai Immigration Office still needs to be improved through improvements to facilities and infrastructure, increased officer competence, optimization of the service system, and strengthening professional attitudes in providing services to the public.
Co-Authors Abdul Rahman Pakaya Abdul Rahman Pakaya Adam, Sry Fidyawati Agil Bahsoan Agusalim, Alfiah Andriean Andjar Anugrah, Krisna Anwar A, Anwar arifin tahir Arifiyanto, Prasaja Arista Dotulong, Nur Asna Aneta Barmin Rahmat Yusuf Biahimo, Jurni Darwan S. Usman Djuli, Fatma Azhara Espin Tulie Habi, Riska A. Hamim, Suci Handayani Hasan, Hendra J. Hato, Rosman Hendra J. Hasan Husain, Odi Prawira Ichsandy Masloman Indriani Iskandar Hiola Irawaty Igirisa Ivan Rahmat Santoso Juriko Abdussamad Jurni Biahimo Jurni Biahimo Kalaati, Nurain Oktaviani Kelfin Dulung Kumali, Ayunda Nursyahbani Putri Lasena, Sastia Sindi Lasena, Sirajudin Mahmud, Syamsiar I. Mamonto, Rahmadayanti Manyo'e, Endi Triyanto Maryam I. Ngguti Modanggu, Djalaludin Molbi Harsanto Mozin, Sri Yulianty Mozin, Sri Yuliyanti Muchtar Achmad Muh. Reynaldi F. Mozin Muhammad Firdan Tegela Muhdar, Siti Nur Aisa Binti Mustapa Wantu, Sastro Nadila, Wahidatun Nani, Novita Oktavyani R Ngabito, Sutanti Putri Ni Kadek Putri Widyaningtyas Tirta Pakaya, Pahlawanti Paneo, Yulnaningsih Pateda, Novriyanti Pawawo, Aling S. Pebriyanto Azis Hulinggi Piu, Lysa Podungge, Abdul Wahab R Nani, Novita Oktavyani R, Risman Rafif Rabbani Rahayuningsih, Tri Widyawati Rahmat Rifki Towana Rahmiyati Bobihu Rara Ayudyah Olii Rauf A. Hatu Revalia H. Maedja Rifa Silama Rizal Romy Tantu Roni Lukum Rosman Ilato Rusli Isa Sarci Ladiku Sastro M Wantu Sastro M Wantu Sastro Mustapa Wantu Siti Rahmawati Abas Sri Ramla Dali Sri Yulianti Mozin Sri Yulianty Mozin Stevani Laude Sukarman Kamuli Syahran Lamusu Talib, Novianty Tantu, Romi Taufiq, Rahmat Tineke Wolok Tohopi, Rustam Tulie, Espin Udin Hamim Usman, Sartika Dewi Weny Almoravid Dungga Yacob Noho Nani Yakob Noho Nani Yanti Aneta Yasin, Alda Alfianti Zuchri Abdussamad