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All Journal Jurnal Manajemen dan Agribisnis Buletin Ekonomi Perikanan Jurnal Manajemen Terapan dan Keuangan JDM (Jurnal Dinamika Manajemen) JAM : Jurnal Aplikasi Manajemen Indonesian Journal of Business and Entrepreneurship (IJBE) Forum Agribisnis Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Journal of Consumer Science Jurnal Ilmu Keluarga dan Konsumen International Research Journal of Business Studies (E-Journal) Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Aptisi Transactions on Technopreneurship (ATT) Jurnal Doktor Manajemen (JDM) Value: Jurnal Manajemen dan Akuntansi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Business Economic, Communication, and Social Sciences Journal (BECOSS) Business Review and Case Studies Journal La Lifesci International Journal of Social Service and Research Action Research Literate (ARL) Indonesian Journal of Multidisciplinary Science Jurnal Locus Penelitian dan Pengabdian International Journal of Cyber and IT Service Management (IJCITSM) Jurnal Pusat Inovasi Masyarakat ASEAN Marketing Journal Journal of Business, Social and Technology Eduvest - Journal of Universal Studies Journal of Economics and Management Scienties Journal of Business and Management Inaba Jurnal Penelitian Pendidikan Indonesia Asian Journal of Social and Humanities International Research Journal of Business Studies Greenation International Journal of Economics and Accounting Atestasi : Jurnal Ilmiah Akuntansi Indonesian Journal of Accounting, Risk, and Governance
Popong Nurhayati
School Of Business, IPB University, Bogor, Indonesia
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Neuroscience Nursing Public Health Social Sciences Other

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The Role of Information Quality, Creator Credibility, and E-Service Quality in Enhancing Customer Satisfaction and Loyalty on Tiktok Shop Yasmin Rahima Jazuli; Popong Nurhayati; Rr. Heny Kuswanti Suwarsinah
Dinasti International Journal of Economics, Finance & Accounting Vol. 7 No. 3 (2026): Dinasti International Journal of Economics, Finance & Accounting (July - August
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v7i3.7111

Abstract

The precipitous expansion of social commerce has reconfigured consumer purchasing behaviour by consolidating product information, interactions with creators, and digital transactions within a singular platform. Endeavoured within this study is an examination of the influence exerted by information quality, creator credibility and e-service quality upon customer satisfaction and customer loyalty on TikTok Shop, particularly amongst consumers who procure beauty products. A quantitative approach was espoused in this study, whereby a questionnaire was disseminated to 147 consumers who have purchased beauty products via TikTok Shop. Subsequently scrutinised through variance-based structural equation modelling were the research data, so as to appraise both direct and indirect relationships amongst the research variables. Disclosed by the findings is that e-service quality and creator credibility exert a salutary and significant effect upon customer satisfaction, whereas information quality evinces no significant effect. Moreover, customer satisfaction is shown to exert a positive and significant effect upon customer loyalty and to mediate the influence of e-service quality and creator credibility upon customer loyalty. Accounted for by the research model is 68.9% of the variance in customer satisfaction and 47.9% of the variance in customer loyalty. This study concludes that customer loyalty on TikTok Shop is chiefly determined by satisfaction, which is, in turn, shaped by e-service quality and creator credibility.
Implementation of Circular Economy in Agribusiness SMEs and Its Impact on Business Sustainability: A Case Study Riska Ariyanti; Popong Nurhayati; Asep Taryana
Journal La Lifesci Vol. 6 No. 6 (2025): Journal La Lifesci
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The circular economy has emerged as an important approach to enhancing agribusiness sustainability by shifting production systems from linear models toward regenerative processes that preserve resource value. This study identifies and evaluates the implementation of an integrated livestock farming system in agribusiness micro, small, and medium enterprises through a case study of CV Mitra Tani Farm, an integrated livestock-based enterprise in Indonesia. Circular agribusiness practices were identified using the 9R principles, and the analysis employed the Triple Bottom Line framework to assess sustainability performance across economic, environmental, and social dimensions. The identification results indicate that the integrated farming system implemented at MT Farm operationally reflects the core principles of the circular economy. The evaluation further shows that circular practices such as waste-to-resource conversion, integrated farming systems, and product diversification effectively reduce operational waste, improve resource efficiency, and maintain ecological balance. Socially, these practices promote employment creation, partner capacity building, and the strengthening of rural collaboration. From an economic perspective, circular practices enhance business resilience; however, the economic potential of waste-based activities has not yet been fully optimized, indicating the need for further development to enable the circular economy to play a more effective role in supporting the transformation toward sustainable agribusiness.
The Influence of Service Quality and Store Atmosphere on Repurchase Intention Among Coffee Shop Consumers In Jabodetabek Bimo Yoga Pratama; Ujang Sumarwan; Popong Nurhayati
Journal of Business and Management Inaba Vol. 5 No. 2 (2026): Volume 5 Number 2, August 2026
Publisher : Universitas Indonesia Membangun (Inaba)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56956/p3tg4v75

Abstract

The rapid growth of the coffee shop industry in Jabodetabek has intensified competition, making repurchase intention a critical concern for business sustainability. Although service quality and store atmosphere are widely regarded as antecedents of repurchase intention, prior findings remain inconsistent, and few studies have theorized why customer satisfaction and trust, two conceptually distinct internal responses within a Stimulus-Organism-Response framework, might operate as parallel rather than functionally equivalent mechanisms linking these stimuli to repurchase behavior. This study examines the association of service quality and store atmosphere with customer satisfaction and trust, and tests whether these two constructs mediate their relationship with repurchase intention. A cross-sectional survey was administered to 203 active coffee shop consumers in Jabodetabek using non-probability purposive sampling, and data were analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) with 5,000-subsample bootstrapping. The results indicate that service quality and store atmosphere were positively associated with customer satisfaction and trust, while customer satisfaction was the strongest predictor of repurchase intention (β = 0.528, p < 0.001) and fully mediated the association between both stimuli and repurchase intention; trust exhibited no significant direct or mediating association. These findings suggest that customer satisfaction and trust are not functionally equivalent mediating mechanisms within the coffee shop repurchase context, refining the assumption that any post-purchase psychological response can substitute for another within the S-O-R framework. Given the cross-sectional, non-probability design, these associations should be interpreted as preliminary rather than strictly causal, and findings are discussed with attention to the specific competitive and cultural context of Jabodetabek.
ONLINE SHOPPING: ANALYSIS OF THE INFLUENCE OF ETHNOCENTRISM ON PURCHASE INTENTION IN LOCAL COSMETICS Raden Rara Arifah Mulyo Budiarti; Megawati Simanjuntak; Popong Nurhayati
Jurnal Ilmu Keluarga dan Konsumen Vol. 15 No. 3 (2022): JURNAL ILMU KELUARGA DAN KONSUMEN 15.3
Publisher : Faculty of Social Science and Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24156/jikk.2022.15.3.276

Abstract

The rapid development of E-Commerce in the current digital era offers various available products and provides greater opportunities for consumers to choose and determine which products to buy. The purpose of this study was to analyze the demographic segmentation of local cosmetic products online consumers and the effect of ethnocentrism on purchase intention in local cosmetics through online shopping. The sampling technique used was non-probability sampling with a convenience sampling method. This study involved a sample of 210 respondents, dominated by women in the age range of 17-24 years, college graduates, unmarried, and have jobs as employees with an income of IDR 5,000,000 – IDR 10,000,000 per month. The research was using the SEM-LISREL analysis tool. The results showed that the ethnocentrism variable had a positive and significant effect on consumer purchase intention. The variables of cultural openness, patriotism, conservatism, and collectivism have a positive and significant effect on ethnocentrism and have a significant indirect effect on purchase intention in local cosmetics through ethnocentrism as an intervening variable. A strategy that can be applied by the company to increase purchase intention of local cosmetics through ethnocentrism is to educate consumers related to Indonesian cultural heritage which is applied to local cosmetics.
Influence of Competence, Managerial and Organizational Support on Employee Performance in The XYZ Retail Store Salsabila Asy Syifa; Popong Nurhayati; Anggraini Sukmawati
Jurnal Aplikasi Bisnis dan Manajemen Vol. 12 No. 3 (2026): JABM Vol. 12 No. 3, September 2026
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.12.3.868

Abstract

Background: Employee performance serves as a key determinant of success in modern retail businesses reliant on rapid customer service and high operational quality, influenced by individual competence, managerial support, and organizational support.Purpose: This study aims to examine the simultaneous effects of individual competence, managerial support, and organizational support on employee performance at XYZ retail stores in Central Lampung, including their roles in enhancing competence.Design/methodology/approach: A quantitative explanatory approach was employed via questionnaires from 170 respondents (proportional Slovin sampling from 294 employees), analyzed using Structural Equation Modeling-Partial Least Square (SEM-PLS) with SmartPLS 4.1. Findings/Result: Individual competence (β=0.295, p=0.003), managerial support (β=0.247, p=0.002), and organizational support (β=0.212, p=0.006) positively and significantly influenced employee performance; managerial (β=0.508, p=0.000) and organizational support (β=0.312, p=0.000) also strengthened competence, with moderate R² (0.339-0.405), Q², and high GoF (0.523).Conclusion: Retail firms should prioritize competence development via training, effective managerial coordination, and supportive work environments to optimize employee performance and sustain competitiveness.Originality/Value (State of the art): This research offers originality through an integrated model of three predictors using two-stage HOC-SEM-PLS in the Indonesian retail context, filling empirical gaps from separate non-retail studies, and providing practical implications for retail HR digital transformation. Keywords: employee performance, individual competence, managerial support, organizational support, customer service
Subscription Parking Usage Behavior in Medan: An Integrated Theory of Planned Behavior and Service Quality Model Irhamsyah Pulungan; Hartoyo Hartoyo; Popong Nurhayati
Journal of Business, Social and Technology Vol. 7 No. 4 (2026): Journal of Business, Social and Technology
Publisher : Politeknik Siber Cerdika Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59261/bustechno.v7i4.790

Abstract

Background: Subscription parking in Medan City aims to improve parking services, transparency, and local revenue. However, public participation remains low, indicating that policy success depends on user behavior. Previous studies have rarely integrated the Theory of Planned Behavior (TPB), service quality, and satisfaction to explain subscription parking usage in a public-sector context. Objective: This study aims to analyze public perceptions of subscription parking implementation, examine the factors influencing subscription parking usage behavior, and provide recommendations for improving policy implementation in Medan City. Methods: A quantitative survey was conducted among 390 subscription parking users in Medan City. Respondents were selected using purposive sampling based on their status as registered subscription parking users and their experience using the service. Data were collected using a five-point Likert-scale questionnaire and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). Results: Service quality was the strongest determinant of user satisfaction (β = 0.757; p < 0.001), while attitude was the strongest direct determinant of usage behavior (β = 0.748; p < 0.001). Service quality also influenced usage behavior through satisfaction and attitude, including a significant serial mediation effect (β = 0.258; p < 0.001). Subjective norms significantly influenced usage behavior, whereas perceived behavioral control did not. Conclusion: Subscription parking usage is shaped by an integrated process in which service quality enhances satisfaction, satisfaction strengthens positive attitudes, and attitudes encourage continued usage. The study contributes to the TPB literature by extending the behavioral model with service quality and satisfaction in the context of public-sector subscription parking.
Trust and Perceived Value as Strategic Drivers in Indonesia Omnichannel Beautypreneurship Elke Alexandrina; Ujang Sumarwan; Lilik Noor Yuliati; Popong Nurhayati
Aptisi Transactions On Technopreneurship (ATT) Vol 8 No 2 (2026): July
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/att.v8i2.738

Abstract

This study aims to analyse the factors influencing customer loyalty within the omnichannel skincare ecosystem, focusing on the role of online trust, customer satisfaction, and repurchase intention. A quantitative approach was employed, utilizing a survey method involving 233 respondents who had purchased skincare products through various channels (both online and offline). Data analysis was conducted using Structural Equation Modeling (SEM) with LISREL to examine the relationships among variables within the developed conceptual model. The findings indicate that perceived product quality and perceived risk significantly influence perceived value, whereas price perception does not directly impact consumers' perceived value. Additionally, online trust plays a crucial role in enhancing customer satisfaction but does not directly influence repurchase intention. Conversely, repurchase intention is the primary factor shaping customer loyalty, whereas customer satisfaction does not have a direct effect on loyalty. These findings emphasize that customer loyalty is not solely dependent on satisfaction but is more closely linked to repurchase intensity, which is influenced by trust and positive omnichannel shopping experiences. The implications of this study highlight the importance of customer experience-based marketing strategies, including product quality enhancement, information transparency, responsive customer service, and the implementation of loyalty programs to encourage repurchase intention. By understanding the key factors driving loyalty within the omnichannel ecosystem, skincare companies can design more effective marketing strategies to enhance customer retention and strengthen competitiveness in an increasingly dynamic market.
Green Industry Strategy in Palm Oil Agribusiness: Integration of the Involution Index and Life Cycle Assessment Pryo Adi Lukito; Yudha Heryawan Asnawi; Popong Nurhayati
Eduvest - Journal of Universal Studies Vol. 6 No. 9 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i9.53375

Abstract

Indonesia’s palm oil industry contributes substantially to employment generation, export earnings, and the national economy; however, its operations remain associated with greenhouse gas emissions, resource inefficiency, biodiversity loss, and increasing sustainability challenges. This study aims to identify internal and external factors influencing green industry practices at PT Teladan Prima Agro and formulate strategies to enhance environmental performance, operational efficiency, and cost efficiency. A case study approach was employed using primary data collected through questionnaires, in-depth interviews with purposively selected internal and external experts, and field observations, complemented by secondary data. The data were analyzed using the Internal Factor Evaluation (IFE) matrix, External Factor Evaluation (EFE) matrix, Internal–External (IE) matrix, TOWS analysis, and the four-action framework of the Blue Ocean Strategy. The company achieved an IFE score of 2.36 and an EFE score of 2.67, positioning it in quadrant V, which represents a hold-and-maintain strategic position. Six strategic alternatives were developed, consisting of two market penetration strategies and four product development strategies. The key strategic priorities include expanding circular economy practices and renewable energy initiatives, strengthening digital traceability and carbon Measurement, Reporting, and Verification (MRV) systems, enhancing climate risk identification and monitoring, adopting human rights-based labor standards, and implementing precision agriculture technologies. The study concludes that green industry initiatives require deeper integration into the business model to transform environmental improvements into tangible, measurable, sustainable, long-term operational and financial value.
Co-Authors Abdullah, Jidin Achmad Fadillah Ade Agusti Alwinie Aditya Asmara Nala Agus Buono Ahmad Fahrudin Ahmad Sabiq Mubarok Akhmad Mediranto Alwinie, Ade Agusti Andi Tenrisau Andrini, Raissa Fidela Anggraini Sukmawati Anggraini Sukmawati Anggraini, Raden Isma Anita Primaswari Widhiani Anjani, Gita Indri Anna Fatchiya Annisa Ramadanti Anto Tri Sugiarto Arfandi Nur Arif Imam Suroso Aris Purwanto Arry Ekananta Asep Taryana Asnawi, Yudha Heriyawan Bachtiar, Muchamad Bagus Sartono Bahukeling, Trukan Sri Banowati, Benna Benna Banowati Bimo Yoga Pratama Chasanah, Alfa Darmaningsih . Dedi Budiman Hakim Dominicus Savio Priyarsono Dwi Aryanthi Dwi Romadhani Eko Susetyono Eko Susetyono Elisa Anggraeni Elke Alexandrina Elsi Elfrida Erjayana Ginting Erjayana Ginting Fadhila Akmaliyah Fairuz Malinda Rahma Fauzan Firdaus Risya Febriantina Dewi Fina Windayani Fitri Hartati Fuad Wahdan Muhibuddin Ginting, Erjayana Goranda, Iqra Rizky Hadi, Dhea Savira Handaya Handinata D. Lohita Handito Hadi Joewono Handito Hadi Joewono Hansen Tandra Harianto Harianto Harianto Harison Mocodompis Hartoyo Hartoyo Hartoyo Henrikus Passlamanto Heny Kuswanti Suwarsinah Hidayat, Yayat Syariful Iis Diatin Ilmi, Sendy Watazawwadu Imam Teguh Saptono Iqra Rizky Goranda Iqra, Iqra Rizky Goranda Irfan Syauqi Beik Irhamsyah Pulungan Irma Tuti Handayani Ivan Godang Wardiman Kaiwa, Ogan Khairiyah Kamilah Khairunnisa Ismah Krisnandiva, Radya Ayu Kristin Elisabeth Siregar Kumalasari, Aristin Nanda Lilik Noor Yuliati Linda Karlina Sari Lukman M. Baga Lukman M. Baga Lusi Fausia Maulana, Syahrial Megawati , Lokita Rizky Megawati Simanjuntak Meyjerd Rombebunga Mila Jamilah Mila Jamilah Moch Prihatna Sobari Mohamad Rhesa Adisty Mohamad Sahid Rahman Muhammad Alvin Jauhari Muhammad Rayno Septian Mumtahanah Hujjah Rahmayunita Musa Hubeis Nadya Kamilia Faiqoh Nala, Aditya Asmara Ningrum, Intan Cahya Noorisiva Larasati Nur Hasanah Nur Hasanah Nurjanah, Audra Siti Nurlinda Dewi Kusumah Nurrahmaniah Nurrahmaniah Primanda, Galih Pryo Adi Lukito Putri Puspitasari R. Dikky Indrawan Raden Rara Arifah Mulyo Budiarti Rafdi Dzulfikar Ramdhani Retnaningsih Riska Ariyanti Rita Nurmalina Rizal Syarief Rizal Syarief Rokhani Hasbullah Salsabila Asy Syifa Sandy Gunawan Satria, Muhammad Rachmadi Shalihati, Fithriyyah Shidqi, Salman Fauzan Siti Jahroh Siti Rachmawati, Tisa Siti Yuningsih Sitompul, Firdaus Marihot Sufrin Hannan Sumardjo Sumardjo Susetyono, Eko Teguh Suryanto Tiffani Dias Anggraeni Titin Maytani Trukan Sri Bahukeling Trukan Sri Bahukelling Tuhpawana Priatna Sendjaja Ujang Sumarwan Warashinta Nur Wulan Muthmainah Wawan Okatriza Widaningsih Widaningsih Yasmin Rahima Jazuli Yayat Syariful Hidayat Yosini Deliana Yudha Heryawan Asnawi Yunus Triyonggo Zenal Asikin Zhafirah Zhafirah