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All Journal Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Jurnal Kolaboratif Sains Journal of Economic, Business, and Administration JEBA Journal of General Education and Humanities Research Review: Jurnal Ilmiah Multidisiplin Journal of International Conference Proceedings Profit: Jurnal Manajemen, Bisnis dan Akuntansi IICSDGs Jurnal Ilmu Manajemen dan Bisnis JIAP Jurnal Media Administrasi Nanggroe: Journal Of Scholarly Service Indonesian Journal of Multidisciplinary on Social and Technology Jurnal Pengabdian Masyarakat Bangsa Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora (JURRISH) Central Publisher Jambura Journal of Administration and Public Service Jurnal Ekonomi, Akutansi dan Manajemen Nusantara Nanggroe: Journal of Scholarly Service Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara Journal of Innovative and Creativity Sosial Simbiosis: Jurnal Integrasi Ilmu Sosial dan Politik Mimbar Administrasi Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik aktivisme: Jurnal Ilmu Pendidikan, Politik dan Sosial Indonesia Terang: Jurnal Kajian Ilmu Sosial, Politik dan Hukum International Journal of Humanities and Social Sciences Reviews International Journal of Social Science and Humanity Wissen: Jurnal Ilmu Sosial dan Humaniora Federalisme : Jurnal Kajian Hukum Dan Ilmu Komunikasi Ulil Albab Kajian Administrasi Publik dan ilmu Komunikasi Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Dialogika : Jurnal Penelitian Komunikasi dan Sosialisasi Jurnal Manajemen, Bisnis dan Kewirausahaan Jurnal Riset Sosial Humaniora dan Pendidikan SANTINA: Jurnal Manajemen dan Administrasi Publik
Sri Yulianty Mozin
Universitas Negeri Gorontalo
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Efektivitas Pelayanan Administrasi di Kantor Desa Ilomta Kecamatan Bulango Ulu Irawati Yohan; Yacob Noho Nani; Sri Yulianty Mozin
Research Review: Jurnal Ilmiah Multidisiplin Vol. 4 No. 1 (2025): Research Review: Jurnal Ilmiah Multidisiplin (Februari 2025 - Juli 2025)
Publisher : Transbahasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54923/researchreview.v4i1.187

Abstract

Effectiveness of Administrative Services at the Ilomata Village Office, Bulango Ulu District, using three indicators used in service procedures that have been in accordance with standards, but their implementation still faces obstacles. Timeliness is not optimal due to delays in officers, power outages and limited facilities. Accuracy or precision in document preparation is also still lacking, marked by errors in writing data, these errors cause public dissatisfaction because they have to go back and forth to the Village Office to make improvements. On the other hand, the style of service delivery is considered good because the officers are polite and communicative, and the service procedures are easy to understand and do not burden the community. This study shows that Administrative Services at the Ilomata Village Office are not yet fully effective. Timeliness is not optimal due to delays in officers and minimal facilities and accuracy of service is also still lacking due to errors in writing without verification. However, the style of service delivery is good and in accordance with village apparatus procedures and is considered communicative by the community.
Kualitas Pelayanan Publik di Puskesmas Anggrek Kabupaten Gorontalo Utara Nur Yusri Adam; Sri Yulianty Mozin; Alifiyah Agussalim
Research Review: Jurnal Ilmiah Multidisiplin Vol. 4 No. 1 (2025): Research Review: Jurnal Ilmiah Multidisiplin (Februari 2025 - Juli 2025)
Publisher : Transbahasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54923/researchreview.v4i1.190

Abstract

This study aims to determine the Quality of Public Services at the Anggrek Health Center, North Gorontalo Regency. This study was conducted based on three aspects that influence the quality of public services, namely: (a) official work motivation (b) community supervision and (c) implementation of spatial planning policies. This study uses a qualitative descriptive method with data collected through observation, interviews, and documentation. Data analysis was carried out through three stages: Data Reduction, Data Presentation, and Conclusion Drawing. The results of the study indicate that the Quality of Public Services at the Anggrek Health Center, North Gorontalo Regency, as seen from the three aspects that influence the quality of public services, is significantly influenced by employee work motivation which is still uneven so that services at the Anggrek Health Center have not been realized properly. Community supervision has been carried out through various mechanisms, such as suggestion boxes, satisfaction surveys, reports through NGOs and village officials, to external assessments from institutions such as the Ombudsman, which have become effective means to encourage accountability, transparency, and professionalism of service officials. The implementation of spatial planning policies on the quality of public services at the Anggrek Health Center has succeeded in creating a more structured, focused, and responsive service system to patient needs. This policy not only supports the effectiveness of health workers' work through the separation of space according to service clusters, but also increases public satisfaction by providing a clearer and easier-to-understand service flow.
Co-Authors Abd. Rahman Pakaya Adam Abas Adelia Safitri Husain Adeliptia Abdullah Adinda Pratiwi Maliki Agung Nugraha Agussalim, Alfiyah Ainun Fauzia Idrus Ainun Fauziah Isnani idrus Ainun Marsyida Komendangi Aldina Sakira Alexander H. Badjuka Alexander H.Badjuka Alfika Yope Alfiyah Agussalim Alfridho Musa Alif Ramadan Ismail Alifiyah Agussalim Alya Febriliya Usman Anggun Mokodompit Annam, Saiful Arief Rahmat Giasi Arifin Arifin arifin tahir Arit Pratama Putra Lihawa Asna Aneta Asrar Abukhair Astri Hasniyantri Lanio Bala Bakri Cehlsi Olivia Katili Cipta Monoarfa Danil Y Patah Dea Ayu Lestari Deron Rivaldo Suluh Desri Kadir Dina Alifia Jasmine Djamila Podungge Dwi Amalia Harun Dwi Ayu Hartinah Dwi Sasmindar Edis Adelia Dunggio Ely Ibrahim Fadila Ladiku Fadillah Abdullah Fardan Rumampuk Fasya Apriliyana Thaib Fatma Nia Kasim Fatmawati Latif Fatralisa D. Pulanding Fazrurrahman Gunibala Filshabilla Wantu Fitria Nur Amalia Ismail Hadidjah Hasan Haikal Supu Hardiyanto Hardiyanto Hardiyanto Hardiyanto Hartawan, Hartakni Idris Hamdata Indah Purnamasari Hapulu Indriyani Lumentut Intan Juleyka Halid Intan Nur’Ain Sako Irawati Yohan Irina Popoi Irmawati Aripin Israh Miranti Wahab Izzatunisa Akuba Jelita Jelifer Darise Julia Brigit Djaafar Juriko Abdussamad Karmila Djafar Khairunnisa Ahmad Khoirullah Lapasau Liliana Agnesia Lina Syafitri Liswati Abdullah Marcela Puwa Marshanda Putri Rahmawati Maya Anggraini Meylis Rasid Miranda Djapar Moh Al Rizky K. Ali Moh Nabil U.S Tuki Moh Prayuda Sampara Moh Tegar Pratama Bito Mohamad Iqshal Botutihe Mohamad Nazril Abjul Mohamad Rasya Mohi Muhamad Maulid Muhammad Fajri Sulhandi Mutiara Take Nadila Liputo Nafisya Datau Najwa Cahyanin T. Yusuf Najwa Safana Najwa Safana Nandita Filaria Haridji Nazlih Alhusna Abas Nazwa Fhathiyah S. Mile Ni Made Amanda Nirmawati Mahmud Nopal R. Abas Nur Padillah Sahibuddin Nur Ramadani Karim Nur Yusri Adam Nurferawati Ntelu Nurul Khikmah Nurul Nazwa Noho Oksin Mawikere Pratia Anggraini Wahap Putri Adabu Rahmat Reizal Loleh Rahmatia Pakaya Rahmawaty M. Noho Rahna Juwita Hatta Era Raihan A. Hanasi Raihan Alamsyah Hilapah Ralda Ivanka A. Labino Rauf A. Hatu Rini Ramadhani Riskawati Fitra Risnawati R. Itani RITA HULANTU Rizky Ayulia Sari Romy Tantu Rosita Y. Abuba Rosman Ilato Rusli Isa Sabrina Meamogu Saiful Annam Sastro Mustapa Wantu Selvia Ningsi Panigoro Sintia Anwar Siti Fadilah Atjil Siti Mardia Mareteng Siti Nurain Tuna Siti Nurcahyati Abdussamad Siti Nurhaliza Labasir Siti Pratiwi Husain Siti Rukiah Yusup Siti Sabrina Kadir Sitti Miskayatul Jannah Sitti Warda Syarif Sri Fadhilla Astuti Bouti Sri Nandri Yanti Ismail Sri Rahayu Nadia Syarifah Arkani Tiara Kasih Salihi Tohopi, Rustam Utami Septiyani Dumbela Vanda Imelda Patuti Vivi Venti Vera Sulila Wal Fajri William Indra S. Mooduto Winda Septiyani Pahude Wulandari Putri Radjak Yacob Noho Nani Yanti Aneta Yasifah Tri Andini Yasifah Tri Lewana Yuliana Zahra O. Duhe Zaskia Shalwa Lawani Zavicka Aulia Natasya Zhafirah Nuralifya Rilani Kasim Zubaidah Mahmud