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Kajian Hubungan Antara Kualitas Pelayanan E-Commerce, Kepuasan Pelanggan, dan Keputusan Pembelian Kristina Berliana Hun; Fitrah Aminah Eka Putri Legimin; Yoseph Rangga Dhae; Simon Sia Niha; Engelbertus G. Ch. Watu; Selfiana Goetha
Innovative: Journal Of Social Science Research Vol. 3 No. 4 (2023): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v3i4.3687

Abstract

Tujuan dari penelitian ini adalah untuk menganalisis dampak kualitas layanan online situs e-commerce terhadap kepuasan pelanggan dan niat membeli. Studi ini mengidentifikasi dimensi kualitas layanan elektronik berdasarkan tinjauan literatur, yaitu desain situs web, keandalan, daya tanggap, kepercayaan, dan personalisasi. Sebuah survei terhadap 120 pengguna setia ecommerce Shopee dilakukan untuk memvalidasi model tersebut. Reliabilitas dan validitas kuesioner diperiksa melalui model pengukuran dan model persamaan struktural digunakan untuk mengkonfirmasi hubungan antar dimensi menggunakan alat analisis SEM AMOS versi 24. Hasilnya menunjukkan bahwa hubungan antara kualitas layanan elektronik secara keseluruhan dan kepuasan pelanggan serta kepuasan pelanggan dan niat membeli ditemukan signifikan secara statistik. Namun hasil menunjukkan e-service quality tidak berpengaruh terhadap e-satisfaction.
The influence of leadership, work environment and organizational culture on lecturer productivity in publishing scientific papers with motivation as a moderating variable Yohanes B.W. Thalibana; Henny A. Manafe; Simon Sia Niha
Jurnal Mantik Vol. 7 No. 2 (2023): Agustus: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v7i2.4015

Abstract

The achievement of a lecturer in research and publication is the main benchmark that illustrates the professionalism of lecturers as scientists, so an analysis is needed related to variables that affect lecturer productivity. This type of research is quantitative research and the data is analyzed by statistical methods. Data collection using a questionnaire. Data analysis uses descriptive statistical analysis and inferential statistical analysis. The hypothesis built is that leadership, work environment and organizational culture each have a positive and significant effect on productivity with motivation acting as moderation. The results of inferential statistical tests of the effect of leadership on productivity, the effect of the work environment on productivity, the effect of organizational culture on productivity, the t-statistic test values are all greater than the t-table value of 1.96, with the alpha level value of all variables below 5%. The results of inferential statistical tests of the role of motivation moderating leadership and organizational culture on productivity obtained a t-statistic value smaller than the t-table value of 1.96 as well as the P Value of the two variables greater than the value of the alpha level of 5%. Motivation moderates the work environment on productivity obtained t-statistic test results greater than the t-table 1.96 with an alpha level value below 5%. The results showed leadership, work environment, organizational culture has a positive and significant influence on productivity. The role of motivation cannot moderate leadership and organizational culture on productivity and the role of motivation can moderate the work environment on productivity.
The effect of employee placement, work motivation and work environment on employee performance with job satisfaction as an intervening variable Ros Hayati Rosna; Philipus Tule; Simon Sia Niha; Henny A. Manafe
Jurnal Mantik Vol. 7 No. 2 (2023): Agustus: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v7i2.4021

Abstract

At the Higher Education Service Institution Region XV Kupang, the purpose of this study was to determine and evaluate the employee performance and the function of job satisfaction as an intervening variable among the factors that influence it. The sampling technique consisted of a census of 57 Higher Education Service Institution Region XV Kupang employee respondents. This form of research falls under the category of Quantitative research, uses primary and secondary data, and employs descriptive statistical analysis and inferential statistical analysis for data analysis. The results of inferential statistical testing indicate that Employee Placement, Work Motivation, and Work Environment have a significant effect on employee Job Satisfaction; that employee Job Satisfaction has a significant effect on employee performance; and that employee Job Satisfaction mediates the effect of Employee Placement, Work Motivation, and Work Environment on employee performance at the Higher Education Service Institution Region XV Kupang.Employee Job Satisfaction is influenced by variables other than Employee Placement, Work Motivation, and Work Environment to the extent of 88.1%. Employee Placement, Work Motivation, Work Environment, and Job Satisfaction influence Employee Performance by 93.8%, while the remaining 6.2% is influenced by variables not included in this model.
Pengaruh Kompetensi, Kualifikasi, Kepemimpinan, Disiplin Kerja Dan Motivasi Kerja Terhadap Kinerja Pegawai Badan Kepegawaian Daerah Provinsi Nusa Tenggara Timur Anderias Vitalis Laer; Thomas Ola Langoday; Rere Paulina Bibiana; Simon Sia Niha; Yolinda Yanti Sonbay
TheJournalish: Social and Government Vol. 4 No. 2 (2023): social and government
Publisher : CV The Journal Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55314/tsg.v4i2.484

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh kompetensi, kualifikasi, kepemimpinan, disiplin kerja dan motivasi kerja, baik secara parsial maupun simultan terhadap kinerja pegawai. Penelitian ini diadakan di Kantor Badan Kepegawaian Daerah Provinsi Nusa Tenggara Timur. Data diambil dengan menggunakan kuesioner terhadap 85 responden sebagai sampel dan sumber data primer. Dalam penelitian ini terdapat 5 (lima) variabel independen, yaitu variabel kompetensi (X₁), kualifkasi (X₂), kepemimpinan (X₃), disiplin kerja (X₄) dan motivasi kerja (X₅) serta kinerja pegawai (Y) sebagai variabel dependen.Penelitian ini menggunakan metode penelitian kuantitatif dengan analisis deskriptif dan analisis inferensial. Data di analisisdengan metode regresi linier berganda menggunakan Statistical Product and Service Solution (SPSS) 16.0.Hasil uji hipotesis menunjukkan bahwa nilai t variabel kompetensi (3,536) artinya koefisien regresi padavariabel kompetensi (X₁) secara parsial (individu) berpengaruh positif dan signifikan terhadap kinerja pegawai (Y), kualifikasi ((2,008) artinya variabel kualifikasi (X₂) secara parsial (individu) berpengaruh positif dan signifikan terhadap kinerja pegawai (Y), kepemimpinan (2,032) variabel kepemimpinan (X₃) secara parsial (individu) berpengaruh positif dan signifikan terhadap kinerja pegawai (Y), displin kerja (2,441) artinya variabel disiplin kerja (X₄) secara parsial (individu) berpengaruh positif dan signifikanterhadap kinerja pegawai (Y) dan motivasi kerja (9,281) artinya variabel motivasi kerja (X₅) secara parsial (individu) berpengaruh positif dan signifikan terhadap kinerja pegawai (Y). Dimana nilai signifikansi kelima variabel independen sebesar 0,001, 0,048, 0,046, 0,017 dan 0,003 < 0,05. Secara simultan, nilai F hitung kelima variabel independen tersebut adalah (93,071) dengan signifikansi sebesar 0,000 < 0,05 sehingga Ha diterima dan Ho ditolak. Berarti secara parsial dan simultan kelima hipotesis dalam penelitian ini seluruhnya diterima.Hasil analisa regresi Uji R2, didapatkan hasil bahwa kompetensi, kualifikasi, kepemimpinan, displin kerja dan motivasi kerja memberi sumbangan pengaruh terhadap kinerja pegawai dan sisanya dipengaruhi oleh faktor-faktor lain yang tidak diteliti dalam penelitian ini. Hal ini dibuktikan dengan angka R² (R Square) 0,855 atau 85,50 % dan sisanya 14,50 % dipengaruhi oleh faktor – faktor lain yang tidak diteliti dalam penelitian ini.
THE EFFECT OF JOB SATISFACTION AND SUPERVISION ON THE PERFORMANCE OF VILLAGE ASSISTANTS IN KUPANG REGENCY WITH WORK DISCIPLINE AS A MEDIATING VARIABLE Yosafat Dokubani; Simon Sia Niha; Daniel Taolin
Jurnal Ekonomi Vol. 12 No. 04 (2023): Jurnal Ekonomi, 2023
Publisher : SEAN Institute

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Abstract

The purpose of this research is to obtain an overview of the performance of village assistants in Kupang Regency, seen from the elements of work discipline, job satisfaction and supervision of village assistants in Kupang Regency. This research uses quantitative methods. The research sample was 48 village assistants in Kupang Regency. Data was collected by distributing questionnaires and analyzed using descriptive and inferential statistics using the SmartPLS application. The results of descriptive statistical analysis show that the performance variable is in the good category, work discipline is quite good, job satisfaction is good and supervision is quite good. The results of inferential statistical analysis show that job satisfaction and supervision have a significant effect on work discipline variables. Furthermore, work discipline, job satisfaction and supervision have a significant effect on performance variables.
ANALYSIS OF LOCAL GOVERNMENT FINANCIAL PERFORMANCE IN REGENCIES/CITIES IN EAST NUSA TENGGARA PROVINCE Ratnadilla Ukkas; Thomas Ola Langoday; Simon Sia Niha
Jurnal Ekonomi Vol. 12 No. 04 (2023): Jurnal Ekonomi, 2023
Publisher : SEAN Institute

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Abstract

The aim of this research is to determine the significance of the influence of Economic Growth, Labor, Capital Expenditures and Employee Expenditures on the Financial Performance of Regency and City Governments in NTT. This research approach uses quantitative methods. The sample used in this research is data from districts and cities in East Nusa Tenggara Province, totaling 21 districts and 1 city. Data was collected using documentation techniques and analyzed using Eviews. Observations in this research used Panel Data from 2017-2021. The results of the research show that simultaneously Economic Growth, Labor, Capital Expenditures and Personnel Expenditures have a significant effect on Regional Financial Performance, while partially Economic Growth and Labor have a positive and insignificant effect on Regional Financial Performance, Personnel Expenditures and Capital Expenditures have a positive influence and significant to Regional Government Financial Performance. The R square value shows that the contribution of Economic Growth, Labor, Capital Expenditures and Employee Expenditures is 95.63%, while the rest is influenced by other variables which were not examined in this research.
THE IMPACT OF FACILITIES, SERVICE QUALITY AND THE ROLE OF SOCIAL MEDIA ON TOURISTS INTERESTED IN RETURNING WITH SATISFACTION AS A MEDIATOR (STUDY ON 17 ISLAND NATURAL TOURISM PARKS IN RIUNG DISTRICT, NGADA DISTRICT) Yohanes Ronaldo Dheo Rato; Simon Sia Niha; Anggraeny Paridy
Jurnal Ekonomi Vol. 12 No. 04 (2023): Jurnal Ekonomi, 2023
Publisher : SEAN Institute

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Abstract

This research aims to determine the influence of facilities, service quality and the role of social media partially on interest in repeat visits, the influence of facilities, quality of service and the role of social media partially on tourist satisfaction, the influence of tourist satisfaction on interested in returning, and tourist satisfaction mediates the influence of facilities , tourist satisfaction, and the role of social media on interested in returning on 17 island natural tourism parks in Riung District. This type of research is quantitative research. The sampling technique used was non-probability using the accidental sampling method with a sample of 90 respondents and data collection through questionnaires. The data analysis technique in this research is descriptive statistics and inferential statistics using Smart PLS version 3.0 software. The results of the analysis show that Facilities (X1), Social Media (X3),  has a positive and significant effect on interested in returning, Service Quality (X2) and Satisfaction (Z) has  insignificant effect on interested in returning. Facilities (X1) and  Social Media (X3) has a positive and significant effect on Satisfaction (Z). Tourist satisfaction is able to mediate the influence of facilities, service quality and social media on interested in returning.
Pengaruh Kepemimpinan, Lingkungan Kerja Dan Budaya Organisasi Terhadap Kinerja Pegawai Dengan Motivasi Kerja Sebagai Variabel Intervening Pada Kantor Kesyahbandaran Dan Otoritas Pelabuhan Laurentius Say Maumere Alfred Yohanis Lay; Simon Sia Niha; Perseveranda Perseveranda; Rere Paulina Bibiana
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 4 No. 6 (2023): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v4i6.3755

Abstract

Kinerja merupakan hasil pekerjaan yang mempunyai hubungan kuat dengan tujuan strategi. Oleh karena itu organisasi harus mampu mengetahui faktor-faktor yang berpengaruh terhadap kinerja. Penelitian ini menguji pengaruh variabel Kepemimpinan (X1), Lingkungan Kerja (X2), Budaya Organisasi (X3), Motivasi (Z) terhadap Kinerja (Y) pada Kantor Kesyahbandaraan dan Otoritas Pelabuhan Laurentius Say Maumere. Penelitian ini menggunakan 30 sampel yang kemudian di uji menggunakan Partial Least Square (PLS). Hasil penelitian menunjukan bahwa variabel Kepemimpinan dan Lingkungan kerja tidak berpengaruh terhadap kinerja. Sedangkan Budaya organisasi berpengaruh positif terhadap kinerja. Hasil uji intervening menunjukan bahwa Motivasi mampu memediasi pengaruh positif Lingkungan kerja terhadap Kinerja tetapi tidak berperan dalam memediasi pengaruh Kepemimpinan dan Budaya organisasi. Hasil penelitian ini diharapkan bermanfaat secara teoretis dengan mendukung penelitian sebelumnya dan secara empiris bagi Kantor Kesyahbandaraan dan Otoritas Pelabuhan Laurentius Say Maumere untuk memperhatikan faktor-faktor yang mempengaruhi kinerja pegawainya terutama melalui variabel Kepemimpinan, Lingkungan Kerja dan variabel Motivasi sebagai pemediasi.
Influence of organizational culture, work discipline and work motivation on the performance of East Nusa Tenggara province youth and sports officer employees Neny Lorinda Kome; Cosmas Fernandez; Simon Sia Niha; M. E. Perseveranda; Yolinda Yanti Sonbay
Jurnal Mantik Vol. 7 No. 4 (2024): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

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Abstract

This study is based on the indications of employees' low performance at the Office of Youth and Sports, East Nusa Tenggara Province and aims to know the significant effect of Organizational Culture, Work Discipline and Motivation on the Employees' Performance, both and partially, on the employees' performance. The data that were taken among 56 employees as respondents by distributing a questionnaire, were then analyzed using descriptive and inferential statistics – multiple linear regression, applying SPSS version 27. The results of descriptive statistics analysis indicated that organizational culture (90.44 %), work discipline (89.80 %), motivation (90.83 %) and employees' performance (91.47 %) are categorized as very good. The results of inferential statistics (t-test) show that organizational culture (0.001 < 0.05), work discipline (0.002 < 0.05) and motivation (0.002 < 0.05) partially have a positive and significant effect on the employees' performance. The results of F-test show that the three independent variables (105.365, sig. 0.000 < 0.05) simultaneously have a positive and significant effect on the employees' performance. The results of determination coefficient (R2) indicate that the three independent variables contribute 85.9 % on the employees' performance, while the rest of 14.10% are distributed by other variables excluded in this research.
Penerapan Sasaran Keselamatan Pasien di Rumah Sakit: Literatur Review Kevin Jodjana; Simon Sia Niha; Henny A Manafe
Jurnal Ilmiah Universitas Batanghari Jambi Vol 23, No 2 (2023): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v23i2.3194

Abstract

This study examines how the literature review regarding the implementation of patient health goals in hospitals. The research used in this research is a qualitative research which is described descriptively. Various sources were processed in this study such as books, research results, journals, and research articles. The results of this study are patient safety is a variable for measuring and evaluating the quality of hospital services that have an impact on health services. One of the safety services in this hospital is the application of patient safety goals which starts with the accuracy of patient identification. This is because patient identification errors at the beginning of the service will continue to the next service error. Patient Safety Goals encourage specific improvements in patient safety including the Hospital Patient Safety Goal Standards. All of this must be done considering the complexity of hospital operations, of course, has the potential for errors. Furthermore, patient safety will have an impact on the patient's medical condition and increase health costs.
Co-Authors A. Sara, Muslikhan Abraham Manu, Iban Adelaide Savio Adriana S. Lahus Adriana S. Lahus Adrianus Ngongo Agapitus H. Kaluge Agapitus Hendrikus Kaluge Agapitus Hengky Kaluge Ahmadi Umar, Rikco Akbar Nursad, Mohhamad Alexander Ara Kian Tokan Alfred Yohanis Lay Alpiony M. Billik, Marsella Ana Risky Yulianti Selan Ana Risky Yulianti Selan Anderias Vitalis Laer Anggraeny Paridy Anika Amalo, Patrichia Anita Sain Antonius Ndeok, Yohanes Apryanus Fallo Arbania, Septiani Ardy F. Lamatokan Ardy F. Lamatokan Arifin Arifin Arni Alberth Tonubadu Awang, Mesak Yamres Ayub Pariakan, Melki Ayuni, Ayuni Balukh, Benyamin Indra A. Bau, Fredrikus Royanto Beby Minda Suharti Lubalu Blikololong, Mikael Laba Boka, Marthina Ona Budiawati, Felicitas Burin, Stefanie N. B. Burin, Stefanie N.B. Cosmas Fernandez Cozmas Fernandez D. Kale, Johanis Damanik, Reinheart Dami, Welhelmus Daniel Damianus Iku Damianus Talok Damianus Talok Daniel Taolin Daryanto, Fhifie David Manafe Dedi Ariadi, I Putu Djonu, Janny Haryati Djuang, Gaudensius Djuang, Maria Dua Karangora, Wilibrordus E.H.J. FoEh, John Effendie, Jessica Medeline Efrisca M. Damanik EHJ FoEh, John Ellya Soares Yuningsih Engelbertus G. Ch. Watu Epu, Bernadinus Asiena Feriderieks Holeng Fernandes, Cosmas Fernandez, Hyronimus Firmansyah, Mariano Fitrah Aminah Eka Putri Legimin FoEh, John E.H.J Gasparesz, Vincent Gaudensius Djuang Gregorius Decembris Kapitan H.T Lejap, Hedwigh Hamzah Hayati Rosna, Ros Hedwigh Hendrikus Temai Lejap Hendrikus Kaluge, Agapitus Henny Angri Manafe Herodian Suni, Yohana Hervita Nenobais, Audrey Herybertus S. Meot Herybertus S. Meot Igno Gelu, Santo Irianto, Eugenius D. A. Islani Ruchiyat, Elis Jandry Marunduri, Vicktor Jermias Meda Jodjana, Kevin John E.H.J. Foeh Jolanda Lisdawati Ndolu Jou Sewa Adrianus Kaluge, Agapitus Kanaf, Yohanes Raymond Kefi, Desi Natalia Kevin Jodjana Kones, Thomas Kornelius Kelemur Kroon Kristina Berliana Hun Kusumaningrum, Yohana Gerardiana Ika Leonard, Rosantri Limbu, Damita Lisdawati Ndolu, Jolanda Loudoe, Maria Magdalena M. Billik, Marsella Alpiony M. E. Perseveranda Maria Amaral Maria Augustin Lopes Amaral Maria Bernadethe Mawarni Gelu Wutun Maria Susana Elaman Mario Randi Banusu Maru, Ignasia Natasya Taju Marunduri, Vicktor Jandry Mau, Ignatia T. Bau Mau, Ignatia Thomasita Bau Meda, Jermias Medah, Mardiana Henderika Minda Suharti Lubalu, Beby Monika Sinlae, Lisjatim Nabuasa, Marchi Rocister Nale, Marsalina Nay , Yustina Alfira Neny Lorinda Kome Noviega Bribin Burin, Stefanie Ola Langoday, Thomas Panie, Fechri Erdy Paskalis Seran Perseveranda, M. E. Perseveranda, M.E. Philipus Tule Putu S. Putra, Dewa Radja, Nofi Eltriana Rane, Melvin Krisdiana Djami Ratnadilla Ukkas Rere Paulina Bibiana Ros Hayati Rosna Rosadalima Tisu Rosmeri Br Tarigan Rosmeri BR Tarigan Ruminah Ruminah, Ruminah S. Sare, Martinus Samuel I. Leton Selan, Ana Risky Yulianti Selfiana Goetha Seran, Paskalis Sewa Adrianus, Jou Siba Wadan, Agatha Simon Koten Soden, Salfredy Sonbay, Yolinda Y. Stanis Man Suryosumirat, Timtim Taga Doko, Ramedes Talok, Damianus Taolin, Daniel Tarigan, Rosmeri Br Thomas Ola Langoday Thomas Ola Langoday Thomas Ola Langoday Thomas Ola Langoday Thomas Ola Langoday Thomasita Bau Mau, Ignatia Tokan, Alexander Ara Kian Tule, Philipus Vincent Gaspersz Widiyawati Harum, Krisensia Wilhelmus Geri Wutun, Maria B. M. G. Wutun, Maria B.M.G. Yasinto, Yulius Yohanes B.W. Thalibana Yohanes Ronaldo Dheo Rato Yohanes Suryadi Yolinda Yanti Sonbay Yosafat Dokubani Yoseph Rangga Dhae Yulius Yasinto Yustina Alfira Nay