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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Sinergitas PkM & CSR SEIKO : Journal of Management & Business Minda Baharu Altasia : Jurnal Pariwisata Indonesia Jurnal Ekonomi Manajemen Sistem Informasi Reswara: Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Prosiding Konferensi Nasional PKM-CSR Jurnal Multidisiplin Madani (MUDIMA) Jurnal Manajemen Bisnis Transportasi dan Logistik Jurnal Manajemen dan Pemasaran Jasa Media Bina Ilmiah Jurnal Sosial dan Sains Ranah Research : Journal of Multidisciplinary Research and Development JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Logistica : Journal of Logistic and Transportation
Sandriana Marina
Institut Transportasi Dan Logistik Trisakti
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Kolaborasi Interfungsional dan Kualitas Pelayanan Pusat Kontrol Operasi di Bandara I Gusti Ngurah Rai Reynold, Binsar; Sodikin, Alit; Marina, Sandriana; Rafi, Salahudin; Perwitasari, Erni Pratiwi; Pahala, Yosi
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Vol 10, No 2 (2023): Juli
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.mtl.v10i2.1105

Abstract

The study aims to analyze the Airport Operation Control Center (AOCC) operational performance through interfunctional cooperation on the operational quality of I Gusti Ngurah Rai Airport in Bali. The airport facilities and infrastructures are considered inadequate when they are compared to the growth rate of air traffic. Ideally, the study wants to find out the effect of Airport Operation Control Center’s performance on airport operational service quality and the mediating role of interfunctional cooperation on airport operational service quality. The sample of 49 stakeholders and AOCC users at I Gusti Ngurah Rai Airport in Bali was used as the saturated sampling method and the data were analyzed using Structural Equation Model (SEM) with Smart PLS program. The results show that the operational performance has direct effect on interfunctional cooperation and airport operational service quality. Furthermore, the interfunctional cooperation is able to mediate the AOCC operational performance and the quality of airport operational services.
ANALISIS SISTEM TIME CHARTER DAN FREIGHT CHARTER ATAS REVENUE TERHADAP OPERATING PROFFIT MARGIN DENGAN OPERATIONAL COST SEBAGAI MEDIASI PADA PT. BINTANG SAMUDERA MANDIRI LINES Tbk Arifah Ahsani Taqwim; Nofrisel, Nofrisel; M. Iqbal Firdaus; Sandriana Marina; Dian Artanti Arubusman
Media Bina Ilmiah Vol. 19 No. 12: Juli 2025
Publisher : LPSDI Bina Patria

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Abstract

This study aims to determine the effect of revenue on Operating Profit Margin with Operational Cost as a mediator through the time charter and freight charter systems at PT. Bintang Samudera Mandiri Lines Tbk (BSML). The research method used is quantitative and associated with the company's secondary data. The study population includes Revenue Time Charter, Freight Charter, Operational Cost, and Operating Profit Margin at PT. Bintang Samudera Mandiri Lines Tbk from 2020. The sample consists of monthly data from January 2020 to December 2022, with 36 samples from 5 company vessels. The path analysis method is used with the help of SPSS Ver. 26 software. The study results show a positive and significant effect between Revenue and Operational Cost on the Time Charter and Freight Charter systems. Revenue also has a positive and significant effect on Operating Profit Margin in both systems. However, Operational Cost only has a positive and significant effect on Operating Profit Margin in the Freight Charter system. Indirectly, Revenue through Operational Cost affects the Operating Profit Margin in the Freight Charter system, but not in the Time Charter system. There is a significant difference between Revenue, Operational Cost, and Operating Profit Margin generated by the two systems at PT. Bintang Samudera Mandiri Lines Tbk. With the implication that the company must ensure that the increase in revenue is followed by operational cost efficiency by the company's management.
BUILDING CUSTOMER LOYALTY THROUGH SERVICE QUALITY AND CUSTOMER SATISFACTION: AN EMPIRICAL STUDY AT PT IPC TPK TANJUNG PRIOK Alfi Kamil Rafi; Zahroni, Zahroni; Lira Agusinta; Edhie Budi Setiawan; Sandriana Marina
Media Bina Ilmiah Vol. 19 No. 12: Juli 2025
Publisher : LPSDI Bina Patria

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Abstract

This study examines the effect of service quality—comprising the dimensions of resources, outcomes, processes, management, and image—on customer loyalty at PT IPC TPK Tanjung Priok, with customer satisfaction as a mediating variable. The research is motivated by suboptimal service delivery, weak regulations, limited satisfaction surveys, and inconsistent prior findings. A descriptive–causal quantitative design was applied to 107 purposively selected port service users, who completed a structured questionnaire. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results indicate that all five service quality dimensions jointly and significantly shape perceived service quality (significant of outer loading, non-multicollinearity, and strong redundancy result). Furthermore, service quality has a very strong positive effect on customer satisfaction, and customer satisfaction fully mediates the relationship between service quality and customer loyalty in this research. These findings affirm that enhancing loyalty can be achieved only through the improvement of satisfaction. Practically, port management should upgrade facilities and staff competencies, optimize operational processes, strengthen management practices, and build institutional image to foster long-term satisfaction and loyalty.
Competency and work motivation: Empirical evidences from the logistics industry in Indonesia Rahman, Anhar; Ricardianto, Prasadja; Marina, Sandriana; Fatimah, Siti; Nasution, Nursery Alfaridy S.
Jurnal Manajemen dan Pemasaran Jasa Vol. 18 No. 1 (2025): Maret
Publisher : Lembaga Penerbit Fakultas Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25105/v18i1.21303

Abstract

The primary issue of this study is the lagging competency in the logistics field, as it has not yet been able to improve the quality and quantity of human resources in line with the Logistics Performance Index. The purpose of this research is to analyse the contributions of competency, non-physical work environment, and office layout on employee performance through work motivation in the logistics industry in South Tangerang, Banten, Indonesia. This research method employs a quantitative approach based on Structural Equation Modeling (SEM) using Partial Least Squares (PLS). The sampling method and respondent criteria employ a convenience sampling method, with a sample of 271 employees from 11 logistics companies in Indonesia. Based on the analysis results, it is found that competency, non-physical work environment, and office layout have both direct and indirect positive contributions to employee performance through work motivation. Furthermore, motivation directly has a positive contribution to employee performance. However, the research also found that competency does not directly have a positive contribution on motivation, while competency indirectly has a negative and insignificant contribution on employee performance through work motivation. Therefore, from the perspective of the logistics industry, it is crucial to pay attention to competency, non-physical work environment, office layout, and work motivation to enhance employee performance and achieve progress in the logistics industry.
Analysis of the Influence of Service Quality and Supporting Airport Facilities on Customer Satisfaction at Halim Perdanakusuma Airport Nugraha, Rizko Endra; Kurniawan, Jermanto Setia; Pahrudin, Cecep; Marina, Sandriana; Tatiana, Yana
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6367

Abstract

Halim Perdanakusuma Airport has seen a significant rise in passenger traffic in the post-COVID-19 period, creating an urgent need to improve terminal facilities and service quality. Despite these developments, users continue to report dissatisfaction with various aspects of airport services and infrastructure. This study aims to examine the effect of terminal facilities and service quality on passenger satisfaction. Using a quantitative approach, data were collected through surveys and analyzed with multiple linear regression via SPSS. The independent variables include electronic facilities (X1), IT facilities (X2), infrastructure facilities (X3), electrical facilities (X4), and service quality (X5), while passenger satisfaction serves as the dependent variable (Y). The results show that all independent variables have a positive and significant influence on passenger satisfaction, both individually and simultaneously. Among these, electronic facilities and service quality have the most dominant impact. The F-test supports the model’s validity, confirming that the combination of variables significantly influences satisfaction levels. These findings highlight the importance of a comprehensive service strategy that integrates technology, infrastructure, and human interaction to enhance overall service quality in the aviation sector.
Peran Kualitas Sistem Web INSW Memoderasi Pengaruh Pelayanan Kepelabuhanan Terhadap Kepuasan dan Dampaknya terhadap Kepercayaan Pengguna Jasa di PT Krakatau Bandar Samudera Hermanto, Hendy; Fahriza, Basri; Marina, Sandriana; Alfaridi, Nursery; Mustikasari, Mustikasari
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 8 No. 1 (2025): Ranah Research : Journal Of Multidisciplinary Research and Development
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v8i1.1902

Abstract

Penelitian ini mengkaji menurunnya kinerja logistik Indonesia, tercermin dari penurunan skor LPI 2023, terutama dalam pelayanan kepelabuhanan, keandalan, dan sistem digitalisasi yang menghadapi kendala teknis. Kondisi ini mempengaruhi kepuasan dan kepercayaan pengguna jasa pelabuhan, termasuk di PT Krakatau Bandar Samudera (KBS) yang meskipun telah mengadopsi teknologi Smartport System dan INSW, masih mengalami masalah infrastruktur, optimalisasi dermaga, dan kualitas sistem web yang belum stabil. Penelitian ini bertujuan menganalisis peran kualitas sistem web INSW dalam memoderasi hubungan antara pelayanan kepelabuhanan dan kepuasan pengguna jasa, yang berimbas pada kepercayaan pengguna jasa di PT. Krakatau Bandar Samudera. Survei dilakukan dengan kuesioner kepada 130 responden pengguna jasa di PT. KBS, dengan menggunakan teknik analisis Structural Equation Modeling (SEM) melalui SEM-PLS 4.0. Hasil penelitian menunjukkan bahwa pelayanan kepelabuhanan berpengaruh positif terhadap kepuasan dan kepercayaan pengguna jasa. Kualitas sistem web INSW berperan penting dalam memoderasi hubungan tersebut, dengan fokus pada peningkatan efisiensi operasional dan transparansi layanan. Peningkatan kualitas sistem web berkontribusi pada kepuasan pengguna yang memperkuat kepercayaan mereka terhadap perusahaan. Selain itu, kepuasan pengguna memediasi pengaruh pelayanan kepelabuhanan terhadap kepercayaan pengguna, yang memperkuat hubungan kepercayaan jangka panjang.
Flash Sale Intensity and Delivery Satisfaction: Evidence from Indonesian E-Commerce Platforms Purwanto, Edy; Marina, Sandriana
Logistica : Journal of Logistic and Transportation Vol. 2 No. 4 (2024): October 2024
Publisher : Indonesian Scientific Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/logistica.v2i4.689

Abstract

This study examines the impact of flash sale intensity on delivery service satisfaction across five critical dimensions: timeliness, product condition, tracking accuracy, return ease, and courier professionalism, focusing on leading Indonesian e-commerce platforms. Flash sales have become one of the most prominent promotional strategies in Indonesia’s rapidly growing digital market, yet they frequently generate logistical challenges such as inventory overload, courier delays, and system inefficiencies. A quantitative survey was conducted with 212 Indonesian consumers who participated in national flash sale events (e.g., 11.11, 12.12). Satisfaction levels were measured using Likert scale items, and the data were analyzed with Pearson correlation and linear regression. The results show significant negative correlations between flash sale intensity and delivery timeliness, product condition, and courier professionalism. Tracking accuracy was moderately affected, while return ease showed no significant relationship. These findings highlight how high-volume promotions strain logistics infrastructure, leading to delivery inefficiencies. The study contributes by filling a research gap in Indonesian e-commerce, offering a multidimensional assessment of delivery service during promotional surges. It recommends practical strategies such as investments in scalable logistics infrastructure, integration of advanced tracking systems, third-party logistics partnerships, and courier training programs to enhance resilience during peak demand. This evidence provides actionable insights for platforms aiming to maintain consumer trust and service quality amid rapid promotional growth.
The Role of Airport Reputation And Subjective Well-Being In Mediating Environmentally Friendly Building Design on Passenger Behavioral Intention (A Study on Green Airport In Indonesia) Winarko, Danus; Marina, Sandriana; Simarmata, Juliater
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 1 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (September-Oktober 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i1.6453

Abstract

Research on environmentally friendly building design has been widely conducted, including green decoration, living plants, environmentally friendly spaces, green atmospheres, but research that focuses on airports is still rare. This study aims to analyze the role of airport reputation and subjective well-being in mediating environmentally friendly building design on passenger behavioral intentions. The research method is quantitative. The sample used was 400 respondents who were passengers at Soekarno Hatta, I Gusti Ngurah Rai, Sultan Mahmud Badaruddin II, Juanda, Sultan Syarif Kasim II, and Sultan Hasanuddin airports. The sampling technique used accidental sampling. The data collection technique was a questionnaire. The data analysis technique used Structural Equation Modeling (SEM) based on Smart PLS. The results of the study showed that the environmentally friendly design of airport buildings directly influenced airport reputation, subjective well-being and behavioral intentions. Furthermore, airport reputation and subjective well-being influenced behavioral intentions, airport reputation and subjective well-being mediated the influence of environmentally friendly design of airport buildings on behavioral intentions. Researchers hope that airport managers will continue to improve environmentally friendly designs in airport buildings so as to create a reputation, subjective well-being, and behavioral intentions in users.
Penguatan Logistik Kebencanaan Melalui Pelatihan Lokasi Gudang Berbasis Risiko Tsunami di Banten Saribanon, Euis; Pratiwia, Sekar Widyastuti; Setiawan, Edhie Budi; Marina, Sandriana; Sihombing, Sarinah
Jurnal Abdimas Transportasi & Logistik Vol. 4 No. 2 (2024): Oktober
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v4i2.2387

Abstract

The Banten region is one of the disaster-prone areas in Indonesia, particularly vulnerable to tsunamis, making the selection of warehouse locations a critical aspect in supporting effective emergency response. The accuracy of warehouse placement directly influences the speed of aid distribution and the security of supplies from potential secondary disasters. This community service activity aimed to enhance the capacity of MDMC Banten volunteers in understanding the principles of safe, efficient, and risk-based warehouse site selection. The activity was carried out through several stages, including the identification of existing conditions, conceptual socialization, real-case discussions in the Banten region, and spatial simulations using topographic maps and tsunami scenarios. The results showed significant improvement in participants’ understanding of the functional differences between main and transit warehouses, as well as their ability to evaluate locations based on risk and accessibility criteria. This program also produced strategic location recommendations tailored to the local geographic context. In conclusion, the risk-based educational approach combined with spatial simulation has proven effective in strengthening community-level disaster logistics planning capacity, particularly in high-risk regions such as Banten.
Co-Authors Abdul Ghafar Abdul Ghafar Abdullah Ade Suryobuwono Aditya Wardana Aditya Wardana, Aditya Agusinta, Lira Aisyah Rahmawati Aisyah Rahmawati Aisyah Rahmawati Alfaridi, Nursery Alfi Kamil Rafi Andi Darmawanti, Andi Andi Darmawati Andi Darmawati, Andi Arifah Ahsani Taqwim Asep Suparman Aswanti Setyawati Cecep Pahrudin Cecep Pahrudin, Cecep Dian Artanti Arubusman Dika Risit Maulana Edhie Budi Setiawan Edhie Budi Setiawan, Edhie Budi Edy Purwanto Euis Saribanon, Euis Fahriza, Basri Hanifah Hanifah hanifah hanifah Hermanto, Hendy Hidayat, Raden Didiet Rachmat Honny Fiva Akira Sembiring Husni Hasan Indra Setiawan Indra Setiawan Indra Setiawan, Prasadja Ricardianto, Irwan Chairuddin Jayasakti, Reza Fauzi Jermanto Setia Kurniawan, Jermanto Setia Juliater Simamarta Kemis Martono Kemis Martono, Kemis Kusumayanti, Firda Amalia Lis Lesmini M. Iqbal Firdaus Mustikasari Mustikasari Nasution, Nursery Alfaridy S. Nofrisel, Nofrisel Nugraha, Rizko Endra Nurun Ala Salehati OlFebri OlFebri Ozali, Imam Pebrianti, Priskila Dwi Peppy Fachrial Perwitasari, Erni Pratiwi Prasadja Ricardianto, Prasadja Pratiwia, Sekar Widyastuti Raden Didiet Rachmat Hidayat Raden Didiet Rachmat Hidayat Rafi, Salahudin Rahman, Anhar Reynold, Binsar Reza Fauzi Jaya Sakti Reza Fauzi Jayasakti Rohana Sitanggang RR. Ella Evrita Hestiandari Rully Indrawan Sarinah Sarinah Sembiring, Rinawati Sita Aniisah Sholihah Siti Fatimah Sodikin, Alit Susilawati, Digita Taufik Akbar Vica N Harahap Winarko, Danus Wynd Rizaldy Yana Tatiana, Yana Yosi Pahala, Yosi Yuwono Dwisilo Sucipto Zahroni, Zahroni