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Toxic Work Culture and Power Imbalance: A Qualitative Psychososial Study In the Contact Center Industry Prasetyo, Eko Agus; Handayani, Fitria; Anisa; Mahpur, Mohammad
Philanthropy: Journal of Psychology Vol. 9 No. 2 (2025): (July-December)
Publisher : Faculty of Psychology, Universitas Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26623/philanthropy.v9i2.12506

Abstract

Toxic work culture has become a major concern in organizational psychology due to its impact on mental health and productivity. This study explores how power imbalances, weak organizational systems, and the absence of protective mechanisms create psychosocial stress in the workplace. Using a qualitative case study in the Contact Center Industry in Central Java and Yogyakarta, 10 participants from various job levels were interviewed through semi-structured interviews, observations, and document analysis. Data were analyzed using thematic coding. Findings revealed three dominant themes: psychological insecurity (63%), reflected in withdrawal, fear of speaking up, and loss of initiative; toxic behaviors (18%), such as sarcasm and verbal abuse tolerated due to high performance; and structural dysfunction (23%), including the absence of conflict SOPs and weak HR intervention. Employees responded with self-protection strategies like social withdrawal. This study contributes to developing ethical and psychologically safe organizational systems through ethics-based evaluation and stronger HR functions.
Pelatihan Kader Kesehatan untuk Pencegahan Penyakit Tidak Menular Hidayati, Wahyu; Handayani, Fitria; Hastuti, Yuni Dwi; Bagus R, Chandra; Suhartini, Suhartini
Jurnal Pengabdian dan Pemberdayaan Kesehatan Vol. 2 No. 4 (2025): Desember 2025
Publisher : Menara Science Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70109/jupenkes.v2i4.80

Abstract

Penyakit Tidak menular (PTM) mempengaruhi morbiditas dan mortalitas. Berdasarkan informasi dan pencatatan kader kesehatan RT 2 RW 4 Kelurahan Kramas, teridentifikasi sekitar 20 warga memiliki hipertensi, 10 orang memiliki nilai kolesterol diatas 200 mg/dl dan 30 orang memiliki nilai asam urat 7-10 mg/dl. Kegiatan kader kesehatan masih terbatas pada pengukuran tekanan darah, kader merasa belum mampu memberikan edukasi yang tepat pada individu dengan DM, merasa kurang percaya diri dengan kemampuan yang dimiliki, serta sarana prasarana yang mendukung edukasi belum tersedia optimal. Kegiatan pengabdian ini bertujuan untuk memberikan pengetahuan pendampingan kepada mitra untuk menjadi kader yang mandiri dalam memberikan pelayanan kepada masyarakat tentang pencegahan penyakit tidak menular. Sasaran program pengabdian masyarakat ini adalah kader POSBINDU RT 2 RW IV Kelurahan Kramas sejumlah 8 orang. Pelatihan kader diawali dengan penyampaian materi melalui booklet dan video edukasi dilanjutkan dengan sesi simulasi pemeriksaan tekanan darah, GDS, asam urat, dan kolesterol. Sebagian kader telah mempraktikkan pemeriksaan secara mandiri, tetapi sebagian masih terlihat takut untuk mencoba. Evaluasi kegiatan diukur dengan posttest. Skor rata-rata pretest dan posttest mengalami peningkatan yang signifikan dari 64,3 menjadi 80,6 secara keseluruhan. Kader 4 mengalami persentase kenaikan skor posttest yang paling tinggi dari semua kader yaitu sebesar 25%. Pelaksanaan program pelatihan kader dalam Pencegahan Penyakit Tidak Menular dengan menggunakan sistem pembelajaran aktif dengan menggunakan media buku dan video, disertai metode ceramah dan praktik secara langsung ini dapat meningkatkan pengetahuan kader kesehatan.
Assessment Of Afasia in Stroke Patients: Case Study Febryanto, Dwi; Retnaningsih; Handayani, Fitria
Journal Of Nursing Practice Vol. 3 No. 2 (2020): April
Publisher : Universitas STRADA Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30994/jnp.v3i2.88

Abstract

Introduction: Aphasia is understood as difficulty in understanding or producing language caused by disorders involving the brain hemispheres. Early assessment of aphasia is very important to prevent the emergence of telegraphic speech styles, improve welfare, independence, social participation, quality of life, reduce length of stay and care costs, but there is little literature on this subject, especially in stroke patients. Purpose: This study is to provide an overview of the assessment of aphasia in stroke patients. Methods: The design of a case study involving 6 participants and data collection was carried out by conducting an assessment using the Language Aphasia Screening Test (LAST) instrument which was monitored for 3 days, including monitoring errors for naming images, monitoring mismatches repeating words and sentences, monitoring spontaneous pronunciation, monitoring image comprehension, monitoring comprehension of verbal instructions.Results: A total of 6 ischemic stroke patients were found wrong in repeating words and sentences. Conclusion: In aphasic stroke patients all language modalities are impaired, ranging from spontaneous speech, repetition, naming, language comprehension, reading and writing
Perceived Obstacles to Diabetes Care and Self-Management and Their Sociodemographic Correlates Among Adults in Central Java, Indonesia Kusumaningrum, Niken Safitri Dyan; Handayani, Fitria; Cahyani, Zulfida Rahma; Nilamsari, Nur Suci; Utami, Estuning Budi; Puspitasari, Monica Adelia; Lusiana, Khofifah
Nurse Media Journal of Nursing Vol 16, No 1 (2026): (April 2026)
Publisher : Department of Nursing, Faculty of Medicine, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/nmjn.v16i1.69749

Abstract

Background: Effective diabetes management requires sustained commitment and heightened awareness. Individuals with diabetes often face multiple obstacles that affect daily functioning and long-term health outcomes. However, evidence describing specific obstacles among people with diabetes in Indonesia, particularly in Central Java, remains limited.Purpose: This study aimed to examine the prevalence and domains of perceived diabetes-related obstacles among adults living with diabetes and to assess their associations with sociodemographic characteristics.Methods: A cross-sectional study was conducted among individuals with diabetes attending public health centres in Semarang, Central Java, Indonesia. Participants were consecutively recruited if they were aged ≥18 years, had a confirmed diagnosis of diabetes, and had no known cognitive impairment. Individuals who were acutely ill were excluded. Data were collected using the 57-item Bahasa Indonesia version of the Diabetic Obstacle Questionnaire (DOQ), which covers eight domains of diabetes-related challenges. Independent t-tests and multiple linear regression were used to examine associations between obstacle scores and selected sociodemographic characteristics.Results: A total of 237 participants were included (mean age = 61.96 years), the majority of whom were female, with a mean diabetes duration of 8.16 ± 7.39 years. The highest perceived obstacles were observed in the diagnosis domain (−21.36 ± 33.39). Bivariate analysis showed that education level (p = .002) and diabetes duration (p = .045) were significantly associated with obstacles related to knowledge and beliefs, while random blood glucose level was associated with obstacles related to advice and support (p = .029). Multivariable analysis further identified education level, employment status, diabetes duration, and glycaemic control as significant predictors across selected domains.Conclusion: Although perceived barriers to diabetes management were generally low, challenges persist in the domains of diagnosis, knowledge, and support. These findings highlight the influence of sociodemographic and clinical factors, as well as sociocultural context, in shaping diabetes-related obstacles. Culturally responsive, person-centred interventions are needed to improve self-management and health outcomes.
Co-Authors - Anggorowati Abadi, Prayogo Pangestu Afra, Hanifah Sahar Al AGUNG PRIYONO Agustin, Marlinda Alifiati Fitrikasari Allanas, Edith Amanah, Nimas Efa Aminuyati Ana Damayanti Andrew Johan Andria Pragholapati Anisa Aprilia Susanti, Aprilia Artha Nesa Chandra Asworo, Yuliana Dwi Ayu Wulansari, Destia Ayunita, Nirfaul Azahara, Dina Nadya Azzahra, Nabila Bagus R, Chandra Barkah, Eka Cahyani, Zulfida Rahma Chandra Bagus Ropyanto Chikita Skavina, Ismi Darni Darni Dewanti, Farradilla Alenia Dhanang Efendi Dian Ratna Sawitri Dianto, Sri Rejeki Anugerahni Martono Djohan, Andrew Dwi Febryanto Dwi Pudjonarko Dwi Retnaningsih, Dwi Dwi Rini Kurnia Fitri Dwiantoro, Luky Dwiyanti , Yunita Eko Agus Prasetyo, Eko Agus Erawati, Meria Fieten, Marloes Frans Rizal Agustiyanto Gafar, Gazali Hadiyati Idrus Hasriana Hasriana, Hasriana Hatta, Candra Ichwan Madauna Ira Herawati, Ira Irwanto Irwanto Jerau, Emiliani Elsi Juniansyah, Ferry Kartika, Irma Ratna Kartikawati, Nindya Galuh Kurniadewi, Fera Latumanuwij, Romy Laurensia, Laurensia Lestari, Iin Widya Lusiana, Khofifah Megah Andriany Mei Rachmawantari, Dhistianti Meira Erawati Mohammad Mahpur Muchlisin, Muchlisin Muharam Rizki, Abrar Mustikaningrum, Retno Endarwati Niken Safitri Dyan Kusumaningrum Nilamsari, Nur Suci Noni Widiawatie Nopriandi, Nino Nugroho, Aidahaya Hanannisa Nur Annisa, Syifa Nur Setiawati Dewi Ose, Maria Imaculata Paramita, Yuaniko Purwasih, Anggraini Puspitasari, Monica Adelia Putri, Yupita Retnaningsih Retnaningsih Retnaningsih RIA ANGGRAINI Risma, Mutia Rustini, Yeyet Saputra, Irwan Setyowati Setyowati Sriwenda, Djudju Suhartini Suhartini Susilo, Ahmad Dwi Tri Indah Winarni Tri Nur Kristina Tyas, Nila Titis Untung Sujianto Upami, Prakerti Tri Usman Made Utami, Estuning Budi Wahyu Hidayati widayanto, Doto Widiawan, Ages Kayla Shyfa Yamlean, Muliyani Yaya Sukarya, Yaya Yudiatma, Muh. Firman Yuni Dwi Hastuti Zulfikar Naftali, Zulfikar