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GAMBARAN KEPUASAN PASIEN DI POLIKLINIK SORE RSUD X KABUPATEN SEMARANG Irianti, Gita Febri; Jati, Sutopo Patria; Purnami, Cahya Tri
Journal of Hospital Administration and Management (JHAM) Vol 6 No 2 (2025): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v6i2.793

Abstract

Patient satisfaction is an essential indicator in assessing the quality of health services, especially in outpatient services at afternoon clinics designed to meet community needs. This study aims to describe the level of patient satisfaction with the services of the Afternoon Clinic at X Regional General Hospital in Semarang Regency, using the HEALTQUAL service quality dimensions. The study used a cross-sectional, quantitative design with 227 respondents selected by proportional sampling from a total population of 1,315 patients during the period January–June 2025. Data were collected through a questionnaire that had been tested for validity and reliability and then analysed descriptively using SPSS. The results showed that the communication dimension received 75.8% strongly agree, the physical evidence 79.3% strongly agree, the efficiency 62.6%–67.8% strongly agree, and the safety 60.8%–70.9% strongly agree. In contrast, the empathy dimension was dominated by strongly agree and agree responses. The conclusion of this study indicates that the services provided by the Afternoon Polyclinic at X Regional General Hospital in Semarang Regency have met the expectations of the majority of patients. It is recommended that the hospital conduct continuous evaluations, particularly in terms of physical facilities and optimisation of technology-based service systems, to maintain and improve patient satisfaction.
Effectiveness of Pre-Harvest Feed Treatments and Post-Harvest Processing in Reducing Escherichia coli Contamination in Catfish (Clarias gariepinus) Nur Endah Wahyuningsih; Sutopo Patriajati; Ayun Sriatmi; Antono Suryoputro; Puteri Inandin Nabiha; Mahalul Azam
JURNAL KESEHATAN LINGKUNGAN Vol. 18 No. 1 (2026): JURNAL KESEHATAN LINGKUNGAN
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jkl.v18i1.2026.10-18

Abstract

Introduction: The presence of Escherichia coli strains in freshwater fish like catfish (Clarias gariepinus) populations has caused contamination, particularly in Indonesian aquaculture areas where domestic garbage is the primary source of contamination. In order to determine the appropriate handling of E. coli and fecal Coliform contamination before and after harvesting, this study examined the effects of treatment on safety measures for consumption. Methods: Between March and November 2022, a posttest-only control design was used in 126 catfish samples from Bumiayu, Central Java for an experimental study that was quasi-quantitative. There were two types of feed used during growth, followed by six treatments post-harvest (washing; soaking; fry; grill). The MPN method was employed in microbiology testing. Results and Discussion: There was no significant difference in microbial load variation before harvesting the food, with a pre-harvest feed variation of p > 0.05 (indicating that environmental contamination may have been more important). Thermal treatments that completely eradicated E. coli and fecal coliforms (0 MPN/g) by cooking at high temperature for 4-6 minutes and grilling for 5-7 minutes, were the only alternative to post-harvest treatment. Washing and soaking alone remained ineffective. Conclusion: This study demonstrates that high-temperature processing is a reliable method to ensure microbiological safety of catfish, whereas feed variation before harvest has minimal influence under environmentally contaminated conditions. The findings provide practical guidance on safe cooking time–temperature combinations to prevent E. coli exposure from aquaculture products.
Factors Influencing Utilization of Chronic Disease Management Programs among Adults with Diabetes in Primary Care: A Scoping Review Shofiyana Shofiyana; Sutopo Patria Jati; Farid Agushybana
Jurnal Ners Vol. 10 No. 1 (2026): JANUARI 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v10i1.52376

Abstract

Chronic disease management programs (CDMPs) in primary health care aim to improve outcomes and reduce avoidable utilization for people with type 2 diabetes, yet enrollment, engagement, and sustained use vary widely across settings. Objective: To map factors influencing utilization of CDMPs among adults with diabetes in primary care and identify leverage points to improve uptake and sustained participation. Methods: We conducted a scoping review of 12 original studies across diverse health systems, synthesizing patient-, program-, provider-, system-, and technology-level determinants of utilization. Results: Utilization was shaped by insura nce coverage and costs, care access and convenience, service quality, referral processes, provider capacity, health literacy, motivation, social support, and fit with clinic workflows. Evidence from Indonesia’s Prolanis linked program engagement to national insurance membership, primary care use, and glycemic monitoring, with active participation associated with fewer outpatient visits (Putra et al., 2024). Family support and perceived service quality strongly predicted active participation (Cahyaningrum et al., 2024). Technology-enabled programs such as remote patient monitoring (RPM) and telemedicine showed promise for widening access when adequately resourced and integrated, but sites reported variable delivery strategies and implementation barriers (staffing, leadership buy-in, reimbursement, and EHR workflows) (Kirkland et al., 2023). Conclusions: Multi-level, context-adapted strategies are needed to optimize CDMP utilization, including streamlined EHR-enabled referrals, aligned incentives, family-engaged care, provider training, and flexible digital options that fit clinic workflows and patient preferences.
Analisis Beban Kerja Penata Anestesi di Ruang Instalasi Bedah Sentral (Ibs) di Rumah Sakit Pindad Turen Kota Malang Lisnia Sari; Sutopo Patria Jati; Ayun Sriatmi
Jurnal Ners Vol. 10 No. 1 (2026): JANUARI 2026
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v10i1.52934

Abstract

Penata anestesi memberikan pelayanan di rumah sakit selama 24 jam sehari. Oleh karena itu, pelayanan penata anestesi merupakan bagian intergral dari pelayanan kesehatan Rumah Sakit serta memberikan kontribusi yang sangat besar dalam menentukan kualitas pelayanan Sentral. Tujuan penelitian menganalisis beban kerja tenaga Penata Anestesi di instalasi bedah sentral (IBS) di rumah sakit pindad turen kota malang pada tahun 2025. Penelitian ini bertujuan untuk mengetahui bagaimana gambaran beban kerja penata anestesi pada preoperatif di rumah sakit pindad turen malang. Metode pengumpulan data menggunakan desain deskriptif dengan pendekatan kualitatif dan rancangan multiple case study. Kemudian hasil dari beban kerja yang didapatkan digunakan untuk perhitungan kebutuhan tenaga penata anestesi dengan metode Workload Indicator Staff Need (WISN). Sampel sebagai subjek personel yang akan diamati sebanyak 50 orang perawat. Hasil Berdasarkan hasil penelitian diketahui Jumlah beban kerja tenaga perawat yaitu (84,48%). Perhitungan kebutuhan tenaga perawat berdasarkan perhitungan WISN di ruang instalasi bedah sentral (IBS) 50 tenaga penata anestesi. Kesimpulan di harapkan kepada pihak manajemen penata anestesi rumah sakit pindad turen kota malang dapat merencanakan jumlah kebutuhan tenaga penata anestesi dengan mempertimbangkan beban kerja penata anestesi.
Analisis Perbandingan Transformasi Kebijakan Sistem Kesehatan Di Thailand Dan Indonesia Edy Dwi Purwanto; Ayun Sriatmi; Sutopo Patria Jati
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 6 No. 6 (2025): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v6i6.9500

Abstract

Kesehatan merupakan hak dasar manusia yang harus dijamin negara melalui sistem pelayanan yang adil, merata, dan berkualitas. Penelitian ini bertujuan untuk menganalisis perbandingan transformasi kebijakan sistem kesehatan antara Thailand dan Indonesia dalam upaya mencapai Universal Health Coverage (UHC). Metode yang digunakan adalah kualitatif dengan pendekatan tinjauan pustaka, yang bersumber dari jurnal ilmiah, laporan resmi pemerintah, serta publikasi dari lembaga internasional terkait. Hasil penelitian menunjukkan bahwa Thailand menerapkan reformasi besar-besaran (big bang reform) pada tahun 2002 melalui Universal Coverage Scheme (UCS) dengan pendekatan terpusat, sistem kapitasi, dan dukungan kuat relawan kesehatan desa. Reformasi tersebut berhasil meningkatkan cakupan layanan kesehatan dari 76% menjadi 99,5% dalam satu dekade dan menurunkan beban biaya kesehatan masyarakat secara signifikan. Sebaliknya, Indonesia menempuh pendekatan transformasi bertahap melalui enam pilar transformasi sistem kesehatan nasional yang menekankan penguatan layanan primer, digitalisasi melalui SATUSEHAT, serta peningkatan kompetensi sumber daya manusia kesehatan. Meskipun Jaminan Kesehatan Nasional (JKN) telah mencakup lebih dari 96% penduduk, tantangan masih terdapat pada kesenjangan infrastruktur, ketimpangan distribusi tenaga kesehatan, dan koordinasi lintas sektor. Penelitian ini menyimpulkan bahwa keberhasilan transformasi sistem kesehatan sangat dipengaruhi oleh tata kelola yang efektif, keterlibatan komunitas, serta kesiapan layanan primer dan digitalisasi sebagai fondasi reformasi berkelanjutan menuju pencapaian UHC.
Implementation Analysis of the Youth Posyandu Program in Pekalongan City Eltanin Kumala Dewi; Sutopo Patria Jati; Antono Suryoputro
Jurnal Penelitian Pendidikan IPA Vol 10 No 5 (2024): May
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v10i5.7143

Abstract

This research aims to analyze the implementation of the Youth Posyandu/Integrated Health Post program in Pekalongan city. The research design used qualitative with in-depth interview techniques and data triangulation. The informants consisted of relevant officials, Posyandu cadres, and stakeholders. The results indicate that strategies for increasing youth participation include intensifying education, involving community leaders, creating a youth-friendly atmosphere, and strengthening the role of cadres. The barriers to participation can be resolved through a creative and collaborative approach. Adolescents' health awareness is increased through understanding their needs. Health information was delivered using an attractive digital platform according to teenagers' interests. Overcoming access barriers required stigma-free educational campaigns, supportive environments, and active youth involvement. The positive role of parents and the social environment creates norms that support adolescent participation. A youth-friendly environment was created through participatory design, adequate facilities, and organizing activities by teenagers. Moreover, evaluation of program effectiveness involved measurable performance indicators, comprehensive data analysis, and ongoing feedback to optimize impact on youth knowledge, behavior, and well-being.
Pemahaman, Kesiapan dan Potensi Pemanfaatan Artificial Intelligence untuk Mendukung Pelayanan Kesehatan di Klinik Pratama Nurhasmadiar Nandini; Rani Tiyas Budiyanti; Sutopo Patria Jati
Jurnal Manajemen Informasi dan Administrasi Kesehatan (JMIAK) Vol. 9 No. 1 (2026): JMIAK
Publisher : Program Studi D3 Rekam Medis dan Informasi Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32585/jmiak.v9i1.8108

Abstract

The use of Artificial Intelligence (AI) in healthcare facilities has begun to be implemented at both the hospital and primary healthcare facilities levels, although it is still limited and simple. This study aims to analyze the understanding of staff, the readiness of staff and organizations, and the potential use of AI to support healthcare services in primary clinics. This is a qualitative study conducted from March to October 2025 at two primary clinics in Semarang City. Informants in this study were clinic managers, doctors, and clinic administrators. Data collection was conducted through in-depth interviews with informants. Data analysis used content analysis techniques. The results show that the basic understanding of staff at the clinics is quite good, but detailed technical instructions and training are still needed. The clinics are quite ready in terms of infrastructure to support the use of AI. The potential for AI utilization is still vast, for example, for early detection, patient education, and other health and support services, if detailed guidelines and limitations are in place to ensure quality and safe healthcare. Staff at primary clinics have begun to utilize AI in several aspects, but still need expansion and more in-depth training to optimize the use of AI to provide effective, efficient, and safe healthcare.
Overview of Public Health Laboratory Readiness in Primary Health Care in Indonesia: A Scoping Review Imanul Abdi; Sutopo Patria Jati; Antono Surjoputro
Indonesian Journal of Global Health Research Vol 7 No 4 (2025): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v7i4.5541

Abstract

This study examines the readiness of public health laboratories in Indonesia's primary healthcare services, focusing on resource distribution, critical result reporting, and health policy implementation. A review of several studies reveals that laboratory readiness is limited by facility constraints, drug availability, and healthcare workers' understanding of critical result handling. Policies like BLUD and lean hospital approaches can enhance operational flexibility in laboratories. Recommendations are directed toward strengthening resource distribution and staff training to improve laboratory service quality in primary healthcare.
Impact of Top Management Decision on Hospital Risk Management: A Scoping Review Ayu Sekar Melati; Sutopo Patria Jati; Septo Pawelas Arso
Indonesian Journal of Global Health Research Vol 7 No 5 (2025): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v7i5.6863

Abstract

Top management decisions play a crucial role in shaping hospital risk management. Effective leadership, resource allocation, and a strong safety culture are essential to minimize risks and improve healthcare quality. This study aims to explore the impact of top management decisions on hospital risk management and to identify key factors that influence the success of patient safety programs. This scoping review followed the PRISMA framework. Articles were systematically searched from PubMed, Scopus, and Google Scholar, focusing on publications from 2005 to 2025. Keywords included hospital risk management, top management, decision making. Ten relevant articles were selected and analyzed thematically to identify key patterns related to leadership decisions in hospital risk management. The study found that top management influences hospital risk management through leadership support, resource allocation, communication, safety culture development, and staff training. However, challenges such as limited resources, inadequate staffing, and underreporting of incidents remain. Top management is crucial in ensuring hospital safety through strong leadership, clear communication, sufficient resources, and ongoing staff training to enhance patient safety and risk management. Overcoming organizational barriers is essential for sustaining long-term safety improvements.
Analyzing Waste in Emergency Radiology Services through A Lean Management Approach: A Literature Review Cynthia Rizky Indriani; Septo Pawelas Arso; Sutopo Patria Jati
Indonesian Journal of Global Health Research Vol 7 No 5 (2025): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v7i5.7016

Abstract

Hospitals play a strategic role in supporting promotive, preventive, curative, and rehabilitative health efforts. The Emergency Department (ED) and Radiology Unit are critical services that directly affect the speed and accuracy of diagnosis, especially in emergency cases. This study aims to evaluate the efficiency of these two units using a Lean Management approach. A systematic literature review was conducted through databases including Scopus, PubMed, and Google Scholar using the keywords “emergency department,” “radiology,” and “lean management.” Inclusion criteria consisted of English- and Indonesian-language articles published between 2015 and 2024. Article selection followed the PRISMA guidelines. A total of 250 records were initially identified, with 10 high-quality articles ultimately meeting all inclusion and quality appraisal criteria for analysis. Findings indicate that Lean Management effectively identifies process waste, particularly prolonged patient waiting times and delays in radiology reporting. Techniques such as Value Stream Mapping and Root Cause Analysis were found to streamline workflows and reduce non-productive time. The implementation of Lean Management significantly enhances the efficiency of radiology services in emergency settings by optimizing processes and minimizing waste. Continuous outcome monitoring, regular training, multidisciplinary collaboration, and information technology integration are essential to ensure sustainable and system-wide improvements.
Co-Authors Aan Rosanti Abdul Aziz Aditya Kusumawati, Aditya Agnes Melissa Agung Purwanto Agus Budiono Agus Samsudrajat. S Agus Suwandono Akha Pratila Sari Amni Zarkasyi Rahman, Amni Zarkasyi ANDRI PURNOMO Ani Margawati Anindya, Prakasita Artha Anna Mieke Anneke Suparwati Anneke Suparwati Annisa Pratiwi, Annisa ANNISA RAHMAWATI Annisa Rakhmaningtyas Annisa, Viona Antarini Antarini Antarini Antarini, Antarini Antono Surjoputro Antono Suryoputro Antono Suryoputro Anwar, Choiroel Apoina Kartini Ari Setiawan Arinta Riza Andriani Aris Puji Widodo Aris Puji Widodo Aris Sugiharto Ariyani, Ima Armunanto, Armunanto Arnita Sofianingrum Aryani, Asri Indah Asfiya, Nissa Atul Atik Mawarni Aulia Ika Pratiwi Ayu Aztuty Tanjung Ayu Sekar Melati Ayun Sriatmi Azharayesha Nurendra Deltaverona Mahardika Bagoes Widjanarko Bagus Ronggonundarmo Bagus Widjanarko Bernadeta Lintang Hardy Bernadeta Lintang Hardy Bintang Agustina Pratiwi Budiyanti, Rani Tyas Budiyono Budiyono Budiyono Budiyono Budiyono Budiyono Cahya Tri Purnami Cahyaningsari, Brillian Ayu Chriesma Revolaninggar Cika Hanjani Pratiwi Cindi Widia Lestari Cynthia Rizky Indriani Dahlan, Muslih Deviana, Dika Dewi, Eltanin Kumala Dhwi Ba diya Maulina Ikhsani Dian Nursanti Dina Septiyanita Pratiwi Dodik Tugasworo Pramukarso Dodik Tugasworo Pramukarso Dony Kurniadi Wibowo Dyah Ayu Oktavia Edy Dwi Purwanto Edy Dwi Purwanto Eka Yunila Fatmasari Eka Yunila Fatmasari Eka Yunila Fatmasari, Eka Yunila Elsa Febrie Alvianitasari Eltanin Kumala Dewi Endah Sri Lestari Epi Saptaningrum Falentine Lidya Telussa Fani Alizi Ilmifaluthi Farid Agushybana Farid Farid Agushybana Feby Rahmawati, Feby Feliana Mirnawati Fiany Dharyanti Firman Firman Fitri Aviana Fitria, Candra Tyas Nur Friska, Erlin Guesthi Lunes Mutiara Cintha Handayani, Novia Handayani, Novia Hanun, Hafida Zahara Hapsari, Ika Sulistyaningrum Hardi Warsono Harisa Laraswatie Hartuti Purnaweni Hendra Teguh Setiawan Hendro Nurcahyo Hendro Sucipto Hidayat Waluyo Ika Sulistyaningrum Hapsari Ike Johan Prihatini Imanul Abdi Imawan, Satria Aji Indah Mutiara Puspita Sari Indah Widiastuti Inggita Raiesa Rahmi Inna Maulina Intan Dewi Kumalasari Intan Hardian Putri Irena Intania Irianti, Gita Febri Ismayanti Ismayanti Johanes Sugiarto Juwita Pratiwi Kaminang, Megawati Ayu Zharani Kartini Pekabanda Khansa Maghfira Djatnika Khasna Fikriya Kholidah, Miskiyatul Kristie Hapsari Primaharini Kusworo Adi Laksmono Widagdo Lathifah Safaatul Uzhma Lelly Prakusya Lestari, Ayu Fina Lisnia Sari Loveloi Putri Sihanari Lucia Ratna Kartika Wulan Luluk Andani M. Choiroel Anwar Mahalul Azam Maharani, Virgi Mayang Manja Mania Mariyana, Kristin Martha Irene Kartasurya Martini Martini Martini Martini Masrifan Djamil Mateus Sakundarno Adi, Mateus Sakundarno Matsna Haniifah MC. Inge Hartini Meitrika Damayanti Meytri Saraswati Moh Syarofil Anam Mohammad Zen Rahfiludin mufakhhir, Abdulaziez Muh. Ridha Setiawan Salam Muhammad Azinar Muhammad Farras Razin Perdana Muhammad Mukhlis Sujudi Muhammad Murtadho Mumpuni Sari Kusumastuti Mustikowati, Mutia Galuh Mya Rosiana Nabilatul Fanny Naintina Lisnawati Nandini, S.KM., M.Kes, Nurhasmadiar Nanik Sulistyorini Nanik Sulistyorini Naylul Izza Izza Ni Made Deviana Widiantari Nikie Astorina Yunita Dewanti Nikie Astorina Yunita Dewanti Nikie Astorina Yunita Dewanti Nikie Astorina Yunita Dewanti Nimas Ariyani Damayanti Nina Maria Desi Nining Ningrum Ninung Rose Diana Kusumawati Nissa Kusariana Nofa Martina Ariani, Nofa Martina Noor Fadhilah Dyah Anggraini Nufika Fatasyadhuha Nur Endah Wahyuningsih Nurhasmadiar Nandini Nurhasmadiar Nandini Nurhasmadiar Nandini Nurlita Putri Apriliani Nurul Fajriah Nurul Fajriah Ossie Happinasari Paramesthi, Prasasya Pramono Apriawan Wijayanto Pramono Apriawan Wijayanto Puteri Inandin Nabiha Putri Asmita Wigati Putri, Intan Hardian Putri, Sefira Salsabila Rabiatul Amaliah Hariadi Rahmasari, Annisya Aulia Rahmi Rahmi Rani Tiyas Budiyanti Rapotan Hasibuan Rasipin Rasipin Ratna Murpratiwi Retno Hestiningsih Riama Haposanita S. Risdanti, Syafira Rizani Shofi Romdhonah Romdhonah Ronald Mahudin Rosalia, Marcheda Rahma Runjati Salma Salma salnia salnia Sandyaga Ghaffar Purwanto Sari, Emy Novita Sarsintorini Putra Septo Pawelas Arso Septyana Fauzy Shabika Imany Putri Wiguna Shinta Trinovia Kumalasari Shofiyana Shofiyana Silavati, Yuni Adhita Silfia Addina Sinaga, Ong Felin Siti Raihanah Siti Rochwati Soakakone, Minnalia Sri Achadi Nugraheni Sri Isroyati Sri Maryati Sri Maryati Sri Suwitri Sri Yuliawati Suci Aull Radian Sudarmono sudarmono Sudiro Sudiro Sugiarto, Puput Suhartono, Suhartono Sulianti Rosianna Sihotang Suryawati, Chriswarandi Suryosaputro, Antono Susanti susi yanti Syafira Risdanti Syamsulhuda BM Syamsulhuda Budi Musthofa Syamsulhuda Budi Mustofa Tasia Deastuti Tika Purbadiyanti Pranata Titik Handayani, Titik Tjahjono Kuntjoro Tjahjono Kuntjoro Tomi Konstantia Setiaji, Tomi Konstantia Tri Haryani Nur Liyana Tri Wardhani, Ria Trianita Eka Pamundhi Triastuti, Akyuning Una Zaida Untung Sujianto Vannisa Fandyar Maulidhika Viona Febya Pangestika Virgi Mayang Maharani Virgi Mayang Maharani Wijaya, M. Indra Hadi Wijayanto, Pramono Apriawan Wildan Nur Aiman Wulan Kusumastuti Wulan Kusumastuti Wulan Kusumastuti Wulan Kusumastuti Wulan Kusumastuti Yanti, Ni Luh Devi Yoga Dwi Ardianto Yudhy Dharmawan Yulia Elesta Nitbani Yuliani Setyaningsih Yulianto Prabowo Yuliastuti, Ika Kurnia Yuni Adhita Silavati Zahroh Shaluhiyah