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Journal : STI Policy and Management Journal

Understanding The Role of Trust Mediation in E-Government Adoption in Citizenship Administration Services Policies in Bantul Regency Using Disdukcapil Smart Application Kurniawan, Arief; Hartanto, Rudy; Djunaedi, Achmad
STI Policy and Management Journal Vol 8, No 2 (2023): STI Policy and Management
Publisher : National Research and Innovation Agency, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14203/STIPM.2023.369

Abstract

This study investigates the role of trust in the acceptance of e-government technologies using a modified Unified Model of Electronic Government Adoption (UMEGA) that includes trust as a mediating variable. This study involved 107 respondents from six subdistricts in Bantul Regency, focusing on the use of the Disdukcapil Smart application in e-government citizenship administration services. The findings indicate that performance expectancy, effort expectancy, and perceived security, which are managed by e-government providers, are the determinants of trust. Meanwhile, social influence and privacy risk, which are not managed by e-government providers, are disregarded. Facilitating conditions like citizen-owned infrastructure ease the use of system. The study confirms that trust level influences public participation in bureaucracy, as shown by behavioral intentions in using e-government.
Co-Authors Achmad Djunaedi Adam Naufal Adrianto Adhy Kurnia Triatmaja Afriyanto Ahmad Zaini Alin Lestari Ananta, Rendra Andi Afif Nawawi Andri Setiyawan Anisa Maulida Aprilla, Devana Rossa Nur Ardi Zulfariansyah Ardiana Arief Maulana Aries Saifudin Arip, Maulana Aryo Nugroho Aulia Oktaviana, Ersa Ayu Istiqomah Aziz, Panji B. Surata Azizah Khakim, Ardha Bambang Sudarsono Boedinoegroho, Hanny Boedinugroho, Hanny Budi Santosa Budi Santosa Budi Santoso Budiastuti, Pramudita Casnan Casnan, Casnan Choirul Anwar Darmawan, Indra Dhiafandra , Adrien Ahza Diah Puspito Wulandari Dian Artha Kusumaningtyas Digdowiseiso , Kumba Djoko Sutrisno Edhy Susatya, Edhy Eka D Safitri, Eka D Eko Mulyanto Yuniarno Eko Susanto Elviza Yeni Putri Elwisam F. Nikodemus Hosea, F. Nikodemus Fadia Hamid Fandiantoro, Dion Hayu Farah Fadhilah Mulyadi Ferrary, Cindy Helda Fitri Nur Mahmudah Hakim, Ananda Rizky Hani Irawati Hardiyanta, Rendra Ananta Prima Hariyanto Hasanah, Isnaeni Hermanto Hermanto Hikmah, Ulfiana Nurul Ikhwanuliman Putera Ilmi, Fauziah Indra Saputra Islamiyah, Wardah R. Jasir, Muhammad Saddam Juniani, Anda L. Juniastuti, Susi Keumala, Wini Khoirul Anwar Krismawati, Berlian Miswa M. Gema Ramadhan, M. Gema Marcellia Susan Marditama, Theresia Melda Mahniza Muhamad Mustofa Ramadhan Muhammad Nawawi Muhtadin Mulyani, Sahwa Sri Musyaffi, Ayatullah Michael Natalia R Sutanto, Natalia R Nathanael, Alvin Noer Rochmah, Elly Nonon Saribanon Nur Pudyastuti Pratiwi Nuraisyah, Devi Nurfauziah Nurfauziah Okimustava Ongky Almus Petrolis Nusa Perdana, Petrolis Nusa Prakoso, Ilham Eko Pramunanto, Eko Pratiwi, Nur Pudyastuti Prayitno, Arief Prima, Rendra Ananta Purnawan Purnawan Putra Santoso, Muhammad Galang Putra, Njo Fransiscus Xaverius Anditya Ciptadi Putri Haryanti, Ari Rahmawati, Khasanah Rahmawati, Novi Agung Riduan Riduan, Riduan Riduwan Riduwan, Riduwan Rindi Maharani Rinna Rachmatika Riski, Ananda Riswan Munthe Robby Alvian Jaya Mulia Rudy Hartanto Safitri, Riska Yulia Samoedra, Artarina Dewi Asri Santi W. Purnami Santi Wulan Purnami Setiawan, Rachmad Shafira Anindya, Shafira Shofi Andari Silvia Surini Siti Saniah Stella, Angela Sukma, Verdian Ramadika Suyono, Windy Permata Tatang Bisri Tatang Mitra Setia Tek Wei, Andrew Saw Tri Handayani Tri Kuat, Tri Trismiyanto, Harun Heri Wulan Sari, Nunung Wulandari, Diah P. Yanita, Merita Yayah Zakiyah Yoyon Kusnendar Suprapto Yusuf, Muhammad Yusuf Zein, Afrizal