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Sujarwoko Sujarwoko, Sujarwoko
UNIVERSITAS NUSANTARA PGRI KEDIRI
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HUBUNGAN KINERJA PEGAWAI LOKET TERHADAP KEPUASAN PASIEN DI PUSKESMAS CAKRANEGARA Sujarwoko, Sujarwoko; Maria Sarima Didung
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 1 (2022): Nusadaya Journal of Multidiciplinary Studies, July 2022
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i1.3

Abstract

Cakranegara Health Center is one of the health centers in the city of Mataram. This health center serves both inpatients and outpatients, each service institution has different services to patients. This study uses quantitative research methods with a total of 97 respondents. The results of the analysis as many as 10 patients said the employee performance was of poor quality or 10.3%, while 52 patients said that the employee's performance was of high quality or could be percentage to 53.6%, and the patients who said that the employee's performance was very high quality were 35 patients or 36.1%. The sample in this study was 97 respondents at the Cakranegara Health Center, the value of the respondents' answers to employee performance on patient satisfaction from 18 questions listed on the questionnaire distributed to 97 respondents. The results obtained, namely the value = 0.076, which means that it is smaller than 0.05, this indicates that there is a relationship between the performance of the employee at the registration counter and patient satisfaction at the Cakranegara Health Center. From the results of the p value (Sig) = 0.000 <0.05 (significant). This means that there is a significant relationship between the performance of employees at the registration counter and patient satisfaction at the Cakranegara Health Center in 2021. Performance is everything that a person does and the results in carrying out the function of a job. The results of quantitative analysis research at the Cakranegara Health Center found that there were still unsatisfactory services to patients in registration services at the Cakranegara Health Center. Patient satisfaction can be seen from the services provided by the registration counter employees, where the perception of patients who feel that employee performance is less qualified is 100% less. satisfied 50%, satisfied 40%, and very satisfied 10%. And it is recommended for further researchers to specifically examine the performance of services provided by employees at the registration counter.
PENGARUH KELENGKAPAN BERKAS REKAM MEDIS TERHADAP MUTU PELAYANAN KESEHATAN PASIEN RAWAT JALAN DI PUSKESMAS RENSING TAHUN 2022 Bq. Saadatul Hidayati; Sujarwoko, Sujarwoko
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 2 (2022): Nusadaya Journal of Multidiciplinary Studies, September 2022
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i2.10

Abstract

This study aims to determine the effect of the completeness of medical record files on the quality of outpatient health services at the Rensing Health Center in 2022. This study used an analytical observational method with a sample of 81 respondents, the statistical test used was Kendall's Tau to determine the effect of completeness of medical record files with quality of outpatient care. The results of this study found the number of incomplete medical record files was 13.6%, incomplete medical record files were found to be 19.7%, and complete medical record files were 66.7%. The quality of service for patients with low quality was found to be 18.5%, quality service was 50.%, and very quality service was 30.9%. The results of the Statistical Test with the Kendall's Tau Test obtained a probability value / p value / Approx Sig = 0.001 < 0.05 (Significant). Because the results are significant, it means that there is an effect of the completeness of the medical record file on the quality of outpatient health services at the Rensing Health Center in 2022.
Co-Authors Achmad Fathoni Firmansyah Achmad Fathoni Firmansyah Agan, Subardi Agus Muji Santoso Andri Pitoyo Andri Pitoyo Anggraini, Camelia Nova Anggun Mustika Dewi Anisa, Salma Kurnia Astri Rino Oktivasari Ayuwulandari, Siti Putri Azizah, Sherly Nur Azizah, Sherly Nur Bea Hana Siswati Bq. Saadatul Hidayati Budhi Utami Chelya Ilham Ramdani Putra Chelya Ilham Ramdani Putra Dian Fitriani Karim Dila Elpin Setiani Dinso, Junio Boy Smara Encil Puspitoningrum, Encil Endang Waryanti Ericka Darmawan Faisol Faisol Firmansyah, Achmad Fathoni Gigik, Yolanda Rensia Hanggara Budi Utomo Helilintar, Risa Herawati, Elysabet Heru Budiono Hesti Istikomah Ida Rahmawati Ilma, Alfika Fatkhiyatul Indiati, Fitri intan kusuma wardani Kasnadi, Kasnadi Khoiriyah Khoiriyah Khoiriyah Krismayanti, Lianna Mutholiin Kurniawan, David Rindu Kusmiaji, Ingghar Ghupti Nadia M. Shoim Anwar, M. Shoim Maria Sarima Didung Marista Dwi Rahmayantis Marista Dwi Rahmayantis Merdian Yozima Sugeng Abrianto Moch. Muarifin NUR LAILIYAH Nurul Aini, Ayu Pitaloka, Riska Eka Widya Poppy Rahmatika Primandiri Pratiwi, Wahyu Adi Putra, Chelya Ilham Ramadani Putra, Chelya Ilham Ramdani Putri, Fadila Ardinaning Putri, Rista Aprilia Ramdani Putra, Chelya Ilham Rizhal Hendi Ristanto Rohmiati, Rohmiati Sa'diyah, Siiti Chalimatus Sardjono Sardjono Sardjono Sardjono Sardjono Sasongko, Sempu Dwi Sempu Dwi Sasongko Slamet Hariyadi Subardi Agan Suhartono Sulistiono Suprapto, Srihandayani Syah Putra, Firman Syatriawan Perdana Putra Tegar Wahyu Nugroho Trisnaning Wahyuni TUTUT INDAH SULISTIYOWATI Umar Sako, Umar Uswatun Kasanah, Uswatun Wahid Ibnu Zaman Waryanti, Endang Widyanto, Tyas Wulandari Putri Wiji Arianti