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All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI JURNAL LPPM BIDANG EKOSOSBUDKUM Jurnal Promotif Preventif

S.L.H.V Joyce Lapian

Universitas Sam Ratulangi

Author-ID : 304769

Economics, Econometrics & Finance Education Health Professions Public Health

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THE INFLUENCE OF PERCEIVED VALUE AND TRUST ON REPURCHASE INTENTION IN SHOPEE ONLINE SHOPPING Pardede, Christine R.; Lapian, S.L.H.V Joyce; Pandowo, Merinda .
Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 6, No 1 (2018): JE VOL 6 NO 1 (2018)
Publisher : FEB Universitas Sam Ratulangi Manado

Abstract: Shopee is one of many online shopping center in Indonesia. Many people like to buy in Shopee because all the products are usually cheaper than at the stores itself. The purpose of this research is to find out the influence of perceived value and trust on repurchase intention in Shopee online shopping. The population of this research is all the customers of Shopee Online Shop from Manado. The sample of this research is customers of Shopee as many as 100 respondents, who already bought in Shopee 2 times or more, which are using purposive sampling. The data is analyzed by quantitative method and it is a causal research, and was using multiple linear regression analysis and processing of data using SPSS statistical program. Based on the results, research findings show that perceived value (X1) and trust (X2) proved significantly influence on repurchase intention (Y) in Shopee Online Shop. This means that the company has a good participant on people in online shopping industry. Recommendation for Shopee itself that Shopee should maintain their products so the customers repurchase intention could be increased as the perceived value and trust of the customer also increased.Keywords: perceived value, trust, repurchase intentionAbstract: Shopee is one of many online shopping center in Indonesia. Many people like to buy in Shopee because all the products are usually cheaper than at the stores itself. The purpose of this research is to find out the influence of perceived value and trust on repurchase intention in Shopee online shopping. The population of this research is all the customers of Shopee Online Shop from Manado. The sample of this research is customers of Shopee as many as 100 respondents, who already bought in Shopee 2 times or more, which are using purposive sampling. The data is analyzed by quantitative method and it is a causal research, and was using multiple linear regression analysis and processing of data using SPSS statistical program. Based on the results, research findings show that perceived value (X1) and trust (X2) proved significantly influence on repurchase intention (Y) in Shopee Online Shop. This means that the company has a good participant on people in online shopping industry. Recommendation for Shopee itself that Shopee should maintain their products so the customers repurchase intention could be increased as the perceived value and trust of the customer also increased.Keywords: perceived value, trust, repurchase intention

ANALISIS TINGKAT KESEHATAN BANK DENGAN METODE CAMEL (STUDI PERBANDINGAN PADA BRI TBK & BTN TBK PERIODE 2010-2014) Tunena, Andreas; Lapian, S.L.V.H. Joyce; Sepang, Jantje L.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 3, No 3 (2015): JE Vol.3 No.3 (2015) Hal. 1266-1395
Publisher : Universitas Sam Ratulangi

Kinerja keuangan Â merupakan hasil dari pencapaian keberhasilan kondisi keuangan perusahaan pada periode tertentu untuk membantu para investor dalam Â mengambil keputusan berinvestasi pada suatu perusahaan. Tujuan penelitian ini untuk mengetahui perbandingan kinerja keuangan antara Bank BRI Tbk dan Bank BTN Tbk Periode Tahun 2010-2014. Metode yang digunakan Deskriptif, Alat analisis yang digunakan CAMEL yaitu, CAR, NPL, NPM, ROA, BOPO, LDR yang diambil adalah ikhtisar keuangan dan financial data and ratios di Bursa Efek Indonesia Pada Bank BRI dan Bank BTN Periode 2010-2014. Hasil penelitian menunjukkan terdapat perbedaan yang signifikan kinerja keuangan antara Bank BRI & Bank BTN Periode 2010-2014. sebaiknya Manajemen Bank BTN lebih meningkatkan kinerja keuangan supaya kedepannya memiliki NPM, ROA, dan LDR yang baik, sehingga dapat berada dalam kategori Sehat. Kata kunci: kinerja keuangan, bank, kesehatan bank

PENGARUH KUALITAS PRODUK, HARGA DAN WORD OF MOUTH TERHADAP MINAT BELI KONSUMEN HANDPHONE PADA MAHASISWA FEB UNSRAT Powa, Guen Anjelia; Lapian, S.L.H.V Joyce; Wenas, Rudy S.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 6, No 3 (2018): JE VOL 6 NO 3 (2018)
Publisher : Universitas Sam Ratulangi

Abstrak: Tujuan dalam penelitian ini adalah untuk mengetahui apakah Kualitas Produk, Harga dan Word of Mouth berpengaruh terhadap Minat Beli Konsumen Handphone Â Mahasiswa FEB Unsrat. Populasi yang digunakan sebanyak 3421 mahasiswa S1 FEB unsrat yang terdaftar di bagian kemahasiswaan. Jumlah sampel pada penelitian ini sebanyak 97 mahasiswa S1. Penelitian ini menggunakan data primer dengan metode analisis yang digunakan adalah analisis regresi linear berganda menggunakan SPSS versi 23. Hasil penelitian ini menunjukkan Kualitas Produk berpengaruh signifikan terhadap Minat Beli Konsumen, Harga tidak berpengaruhÂ signifikan terhadap Minat Beli Konsumen, Word of Mouth berpengaruh signifikan terhadap Minat Beli Konsumen. Secara bersama-sama Kualitas Produk, Harga dan Word of Mouth berpengaruh signifikan terhadap Minat Beli Konsumen. Perusahaan sebaiknya mengembangkan strategi Word of Mouth dengan harapan meningkatkan Minat Beli Konsumen dan dapat digunakan sebagai rujukan untuk pengembangan serta pendalaman ilmu pengetahuan manajemen pemasaran di FEB UNSRAT.Â Kata Kunci: kualitas produk, harga, word of mouth, minat beli konsumen

THE ANALYTICAL HIERARCHY PROCESS (AHP) OF CONSUMER PURCHASE DECISION IN SELECTING BUBBLE TEA SHOP Pangkey, Violita Flamy; Lapian, S.L.H.V Joyce; Tumewu, Ferdinand
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 4, No 2: JE Vol.4 No.2 (2016) Hal. 266-394
Publisher : Universitas Sam Ratulangi

Bubble tea also known as pearl milk tea is a popular Taiwanese tea-based drink invented in Taichung in the 1980s. Nowadays bubble tea shops are really popping up all over the world. Bubble tea shops have mushroomed all around Indonesia over the last few years. In Manado, there are at least three bubble tea brands that are very popular in town, those are Share Tea, Cha Time and Tea Presso. In todayâ€™s era, the effect of the development of business has brought the business into a very tight competition to gain the attention of customers. In order to create a successful business, it is necessary to understand the factors that motivates consumers to make purchases. The purpose of this research are to identify which bubble tea shop that people in Manado prefer the most and to identify which criteria has major influence in selecting bubble tea shop. The method used in this research is Analytical Hierarchy Process (AHP). The main findings of this research are: 1) Based on the overall result that developed using Analytical Hierarchy Process (AHP), Share Tea become the most preferred bubble tea shop by the consumers with score 0.52, followed by Cha Time (0.29) and Tea Presso (019). 2) Among all the criteria, flavour became the major influence or the key consideration for consumers in selecting bubble tea shop. Keywords: consumer purchase decision, analytical hierarchy process

FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN KERJA (STUDI KASUS :TENAGA HARIAN LEPAS PADA DINAS LINGKUNGAN HIDUP KOTA MANADO BAGIAN PERTAMANAN DAN PEMAKAMAN Bujung, Abraham D.; Lapian, S.L.H.V. Joyce; Sendow, Greis M
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 5, No 3 (2017): JE VOL 5 NO 3 (2017) HAL 3180
Publisher : Universitas Sam Ratulangi

Abstrak :Tujuan penelitian ini adalah untuk mengetahui apakah faktor-faktor penentu kepuasan kerja Upah, Pemimpin/Pengawas, Rekan Kerja dan Pekerjaan itu sendiri secara simultan maupun parsial berpengaruh terhadap Kepuasan Kerja Tenaga Harian Lepas pada Dinas Lingkungan Hidup Kota Manado Bagian Pertamanan dan Pemakaman.Sampel penelitian ditentukan dengan metode studi sensus atau populasi dijadikan sampel sebanyak 65 THL dan teknik analisis data menggunakan analisis regresi berganda. Dari hasil penelitian dapat disimpulkan bahwa: Upah, Pemimpin/Pengawas, Rekan Kerja dan Pekerjaan itu Sendiri secara simultan berpengaruh signifikan terhadap Kepuasan Kerja; Upah secara parsial berpengaruh signifikan terhadap kepuasan kerja; Pemimpin/Pengawas secara parsial tidak berpengaruh signifikan terhadap kepuasan kerja; Rekan Kerja secara parsial tidak berpengaruh signifikan terhadap Kepuasan Kerja; Pekerjaan itu Sendiri secara parsial tidak berpengaruh signifikan terhadap Kepuasan Kerja. Pihak instansi dalam hal ini Dinas Lingkungan Hidup Kota Manado untuk dapat mengupayakan peningkatan kepuasanÂ kerja para tenaga harian lepas (buruh) dengan menunjang faktor-faktor seperti upah yang sesuai dan adil sesuai kontribusi yang di berikan masing-masing tenaga harian lepas, meningkatkan peran pemimpin yang berorientasi pada tenaga harian lepas dan melihat hubungan diantara para tenaga harian lepas.Kata Kunci :kepuasan kerja, upah, pemimpin/pengawas, rekan kerja, pekerjaan itu sendiri

PENGARUH DISIPLIN, PENEMPATAN DAN LINGKUNGAN KERJA TERHADAP KINERJA PEGAWAI PADA BADAN PELAYANAN PERIZINAN TERPADU KOTA MANADO Runtunuwu, Hiskia Jonest; Lapian, Joyce; Dotulong, Lucky
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 3, No 3 (2015): Jurnal EMBA, HAL 001 - 118
Publisher : Universitas Sam Ratulangi

Organisasi dalam mencapai tujuannya memerlukan sumber daya manusia sebagai pengelola sistem. Keberhasilan suatu instansi pemerintahan tidak terlepas dari peningkatan sumber daya manusia. Sumber daya manusia yang unggul dan berkualitas harus selalu dikelola dan ditekankan oleh instansi untuk dapat mencapai kinerja yang diharapkan. Kinerja dalam organisasi merupakan jawaban dari berhasil atau tidaknya tujuan organisasi yang telah ditetapkan. Penelitian ini bertujuan untuk mengetahui pengaruh antara Disiplin Kerja, Penempatan Kerja dan Lingkungan Kerja terhadap Kinerja Pegawai. Populasi penelitian adalah seluruh pegawai negeri sipil di Badan Perizinan Terpadu (BP2T) Kota Manado yang berjumlah 30 orang. Sampel yang digunakan adalah dengan teknik sampling jenuh. Teknik analisis yang digunakan yaitu Analisis Regresi Berganda. Penelitian ini menemukan hasil bahwa: Disiplin Kerja, Penempatan Kerja dan Lingkungan Kerja secara bersama berpengaruh positif dan signifikan terhadap Kinerja Pegawai. Begitu juga dengan Disiplin Kerja, Penempatan Kerja dan Lingkungan Kerja berpengaruh positif dan signifikan terhadap Kinerja Pegawai. Pimpinan BP2T Kota Manado sebaiknya lebih memfokuskan aspek disiplin kerja, penempatan kerja dan lingkungan kerja, agar memberikan pelayanan yang baik dan maksimal. Kata kunci: disiplin, penempatan, lingkungan, kinerja

ANALISIS CITRA MEREK, HARGA PRODUK DAN KUALITAS TERHADAP KEPUTUSAN PEMBELIAN HANDPHONE SAMSUNG PADA SELURUH GERAI â€“ GERAI SELULER DI IT CENTER MANADO Deisy, Malonda .; Lapian, S.L.H.V Joyce; Mandagie, Yunita .
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 6, No 4 (2018): JE VOL 6 NO 4 (2018)
Publisher : Universitas Sam Ratulangi

Abstrak : Seiring dengan berkembangnya fungsi handphone sebagai alat komunikasi, maka permintaan konsumen terhadap handphone akan semakin tinggi. Ditengah pilihan yang begitu banyak, konsumen yang semakin cerdas cenderung lebih memilih produk dan layanan perusahaan yang paling sesuai dengannya. Tujuan dari penelitian untuk melihat pengaruh citra merek, harga produk dan kualitas terhadap keputusan pembelian. Metode penelitian yang digunakan adalah assosiatif dan teknik pengambilan sampel dilakukan dengan cara Accidental Sampling dengan jumlah responden 50. Pengujian hipotesis dilakukan dengan metode analisis regresi linear berganda menggunakan perangkat lunak SPSS versi 17. Hasil penelitian menunjukkan bahwa citra merek, harga produk dan kualitas secara simultas berpengaruh terhadap variabel dependen yaitu keputusan pembelian, tetapi secara parsial variabel kualitas produk yang berpengaruh signifikan terhadap keputusan pembelian sedangkan variabel citra merek dan harga tidak berpengaruh signifikan. Saran bagi pihak perusahaan agar dapat menjaga kualitas yang ada untuk mempertahankan konsumen, dari segi harga pihak perusahaan juga harus menciptakan gagasan baru dalam persaingan harga dan mengembangkan citra merek pada produk tersebut.Â Kata Kunci : citra merek, harga produk, kualitas, keputusan pembelian.Â

ANALYSING FACTORS THAT DRIVE CUSTOMER SATISFACTION OF GO-RIDE MANADO. Oroh, Felly .; Lapian, S. L. H. V. Joyce; Tumbuan, Willem J.F.Alfa
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 5, No 2 (2017): JE VOL 5 NO 2 (2017) HAL 2385
Publisher : Universitas Sam Ratulangi

Abstract: Transport plays very vital role in the development of a countryâ€™s economy, indetermining overall productivity, quality of life of citizens, access to goods and services and the pattern for distributuion of economic activity. Motorcycle is one of land transport and included in the classification of types of private vehicles but nowadays motorcycles also perform the function of public transport. This kind of transportation is known as Ojek. Currently there are two kinds of ojek services, namely "Offline Ojek" and â€œOnline Ojek". This research analyzed the factor that drive customer satisfaction of Go-ride Manado. Quantitative method is used to collect the data in this research. The sample of this research is 100 customers of Go-Ride in Manado. This research used the Factor Analysis Method. Based on the analysis and discussion, there are 3 main factors that drive consumer satisfaction of Goride in Manado, namely: fisrt, technology & service quality, second, company image and marketing and third, customer service.Keywords: Transport, Goride, Customer Satisfaction, Factor Analysis.

FACTORS INFLUENCING CONSUMER ACCEPTANCE OF MOBILE BANKING AT SAM RATULANGI UNIVERSITY STUDENTS Massie, Avigayil; Lapian, Joyce S.L.H.V.; Tielung, Maria V.J.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 7, No 4 (2019): JE VOL 7 NO 4 (2019)
Publisher : Universitas Sam Ratulangi

Abstract: Technology has grown in ways we never could have imagined and has an impact on just about every area of our everyday lives. No generation has felt the impact of the technological advances like this generation. New innovations in telecommunications have also had an impact on the banking industry. With equipment that surpass telephone needs, the mobile phone, and later the smartphone has created a lucrative market opportunity, as the number of people owning mobile phones far exceeds any other technological device. This study multiple linear regression analysis, investigated consumer acceptance of mobile banking, case study of bank negara indonesia (bni) with 100 customers of sam ratulangi university students that already used bni mobile banking application. Results indicated that perceived usefulness, perceived ease of use and perceived risk has a significant and positive influence to consumer acceptance of bni mobile banking. From this study the developers should pay attention on these factors when developing a mobile banking service. The developers and managers need to ensure consumers that bni mobile banking services are secure, to reduce the risk for the consumers.Â Keywords: mobile banking, perceived usefulness, perceived ease of use, perceived risk

ANALYZING THE RELATION BETWEEN THE E-COMMERCE DEVELOPMENT AND SMALL MEDIUM ENTERPRISE IN MANADO Tulung, Jenifer Claudya; Lapian, S.L.H.V. Joyce; Rumokoy, Farlane S
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 5, No 3 (2017): JE Vol 5 No 3 (2017) HAL 2938
Publisher : Universitas Sam Ratulangi

Â Abstract: Nowadays, the development of e-commerce business or online trading in Indonesia has increased d in recent years. The emergence of e-commerce began to create a list of top-down services. Awareness of SMEs in Manado to take advantage of e-commerce already exists and continues to increase. The phenomenon of many SME businesses in Manado using e-commerce in marketing their products is a good sign. The purpose of this research is to know the relationship between e-commerce development of small and medium business in Manado and to reveal the problems faced by Small and Medium Enterprises in using e-commerce in Manado. This research was conducted in Manado as a developing city in Indonesia with small and medium enterprises that use e-commerce and who do not use E-commerce. Qualitative research is deployed and uses explosive research to determine the nature of Small and Medium Enterprises in Manado. The results of this study indicate that e-commerce can increase sales, income, and the number of SMEs customers in Manado. Through E-commerce products that sell and handle SMEs can be better known to people quickly. However, the problem facing SMEs in the use of ecommerce is the lack of knowledge about accessing the ecommerce system and the time limitations of SMEs actors. From the results of this study then there should be attention from the government to conduct socialization or holding a seminar to increase knowledge about ecommerce to the perpetrators SMEs Manado.Â Â Keywords: small medium enterprise, ecommerce impact and its benefit, problem in using ecommerceÂ

Co-Authors Adolf, Lapian P. M Agus S. Soegoto Agus Supandi Soegoto Amiman, Rene Joshua Andi Bagus Putra Andreas Mokodaser, Andreas Andreas Tunena, Andreas Angkouw, Brigitha Wulan Arrazi Hasan Jan, Arrazi Hasan Badiangsie, Luis Bataha, Elza Marcelina Bode Lumanauw Bolang, Alexander Sam Leonard Brian Alfredo Kaligis Brigitha, Tumbel Brenda Bujung, Abraham D. Bysella, Maukar Gita Charlina Debora Talumewo, Charlina Debora Christoffel Kojo Christy Angelina Warokka Cristina Emaeli Pangemanan Danang Afif Laksmana, Danang Afif David, Fikran . Deisy, Malonda . Djemly, Woran Emilia M. Gunawan Endey, Mabella C. Z. Fahlis Ahmad, Fahlis Farlane Rumokoy Farlane S. Rumokoy Ferdinand J Tumewu Ferdinand J. Tumewu Ferdinand Johanis Tumewu Ferdinand Tumewu Ferdy Roring Ferdyanto Fure Frederik G. Worang, Frederik G. Garib, Wini Bin George, Calvin Greis M Sendow, Greis M Greis Sendow, Greis Herlambang, Agnes Hiskia Jonest Runtunuwu, Hiskia Jonest Hizkia B. Anis Ibrahim, Yusuf Gunawan Ida Ayu Putu Sri Widnyani Immanuel, Julyandro Jacky S. B. Sumarauw Jacob, Aprilia A. Jantje L. Sepang Johan Tumiwa Jopie Jorie Rotinsulu, Jopie Jorie Jorie, Rotinsulu J. Joy Elly Tulung Kainde, Shania K. Kalangi, Audie Steven Kalesaran, Maesa R. Kaliey, Abygaiel Kantale, Andreas . Karu, Sharon C.C.A Kasenda, Daniel Kasenda, Veisy V.F. Kawet, Raymond . Kawung, Rillya . Keith Kalonta, Keith Kewas, Graciela Margarith Klaas, Preasel W. Kolonio, Wasti Kotambunan, William Imanuel Lenak, Sendy A. Limbeng, Indra P. Lombo, Patrisia Anastasia Losung, Meini M. Lucky Dotulong Lumataw, Yurike V. Maatota, Fyolin T. Mamonto, Audinia Manambe, Hesty F Mananeke, Lisbeth . Mandagie, Yunita . Manengal, Gloria F. Mantiri, Michellen A.J.V Maria Tielung Marjam Mangantar Massie, Avigayil Melisa E.B. Go Menggelea, Andre Fresli Merinda H. Ch. Pandowo Merlyn Karuntu Mumu, Elisabeth Margareth Naibaho, Rinaldy Yosep Ngantung, Valensia N. Nurdin, Nela Resta Ogi, Imelda W.J Oroh, Felly . Pamela Christania Rompas, Pamela Christania Pangemanan, Marchell Pardede, Christine R. Pateh, Yolanda Yunifer Paulina Van Rate Petra, Wangania Micha Lingkan Poluan, Farly . Powa, Guen Anjelia Prasetio, Tio Riyandi Rachmawati Solichin Raintung, Michael Ch. Raiza Maindoka Rakian, Sintia Melany Ramadhany, Dewanty Putri Rampengan, Vernanda Alicia Rattu, Kezia Raymond Warouw Revel Sangkay, Revel Rita Taroreh Rivo Christian Kumowal, Rivo Christian Rogi, Mirah Rogi, Mirah H. Rogi, Mirah H. Rogi Rondonuwu, Happy Estherella Rorong, Megawati R. I. Rotinsulu Jopie Jorie Rudy S. Wenas Rumerung, Yemima K. Rumokoy, Farlane S Runtuwene, Liany . Ryan Vitaly Oroh S. Moniharapon Saerang, Regina T. Saerang, Regina Trifena Salea, Candra Samadi, Reitty L. Sariputri, I Dewa Ayu Selvany Chichilia Lotulung, Selvany Chichilia Sendow, Greis . Sendu, Gwendolyn Senewe, Virginia . Serang, Andre Edwin Setyawati, Agung M. Yuni Sigar, Frista R. Silcyljeova Moniharapon Simbar, Priscilia K. Sintya, Lumintang Intan Soekamto, Militia Ch. V. Soputan, Miguel O. S. Sulupadang, Heskiel Rional Sundah, Gabriela Queenlibraini Tambajong, Monica Tandenga, Rifaldi . Tangdialla, Abraham Aprilio Tasik, Hizkia Tenda, Teshalonika The, Felicia Lianna Tilaar, Florida . Titah, Vincent . Tompodung, Roy Leonard Tooy, Novrico . Tulung, Jenifer Claudya Tumbel, Brillian Tumbuan, W.J.F Alfa Tumbuan, Willem J.F.Alfa Tumewu, Ferdinand . Tumuju, Gerald Fandy Turangan, Christian . Umadji, Nadhilah Violita Flamy Pangkey, Violita Flamy Walewangko, Natasha C. Waloni, Verren Henny Walukow, Tessalonica Miracle Wangke, Shinta J. C. Wangke, Shinta J.C. Wangkes, Shinta Wawo, Fernando L. P Wijaya, Ida Ayu Yesanya Wijaya, Kanaya Willem J.F. Alfa Tumbuan, Willem J.F. Alfa Willem J.F.A Tumbuan Willem Mailoa Wonggo, Celine M. Wowiling, Pamela G. Yantje Uhing Yasa, I Made Sudana Yohana I. Wantania, Yohana I. Yunita Mandagie Yunita Mandagie

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