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All Journal Jurnal Ilmu Manajemen (JIM) JAM : Jurnal Aplikasi Manajemen IMAGE Journal of Business Management Education (JBME) MODELING: Jurnal Program Studi PGMI Journal of Economic, Bussines and Accounting (COSTING) IJEBD (International Journal Of Entrepreneurship And Business Development) Journal of Education and Instruction (JOEAI) JURNAL EDUCATION AND DEVELOPMENT Jurnal Pemberdayaan: Publikasi Hasil Pengabdian Kepada Masyarakat Jurnal Ilmiah Mandala Education (JIME) Business and Finance Journal Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Jurnal Ilmiah Edunomika (JIE) Al-Kharaj: Journal of Islamic Economic and Business International Journal of Economics Development Research (IJEDR) Management Studies and Entrepreneurship Journal (MSEJ) Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang Jurnal Abdi Insani Enrichment : Journal of Management jurnal syntax admiration Journal of Management - Small and Medium Enterprises (SME's) Jurnal Administrasi Pendidikan Islam International Journal of Multidisciplinary: Applied Business and Education Research Jurnal Ekonomi JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB) Journal of Education Research Abimanyu: Journal of Community Engagement BISMA (Bisnis dan Manajemen) Jurnal Pendidikan Administrasi Perkantoran (JPAP) Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Edukasia: Jurnal Pendidikan dan Pembelajaran Inspirasi: Jurnal Pengabdian dan Pemberdayaan Masyarakat Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Indonesian Journal of Islamic Economics and Finance J-ABDIPAMAS (Jurnal Pengabdian Kepada Masyarakat) International Journal of Emerging Research and Review Jurnal Manajemen Pendidikan Islam IIJSE Journal of Digital Business and Innovation Management International Journal of Studies in International Education Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Proceeding of International Conference on Social Science and Humanity Journal of Psychology and Culture Behavior in SDGs
Dewie Trie Wijayati
Department Of Management, Faculty Of Economics And Business, Universitas Negeri Surabaya
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THE INFLUENCE OF PERCEPTION OF CORPORATE SOCIAL RESPONSIBILITY, ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE THROUGH TOTAL QUALITY MANAGEMENT AT PDAM TIRTA DHARMA LAMONGAN Adilah, Nur; Wardoyo, Dewie Tri Wijayati; Witjaksono, Andre Dwijanto
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 2 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i2.9785

Abstract

Employee performance is a crucial determinant of the success of public service organizations, including PDAM Tirta Dharma Lamongan, which is responsible for providing clean water services effectively, efficiently, and sustainably. This study aims to analyze the influence of Perception of Corporate Social Responsibility, Organizational Citizenship Behavior, and Work Environment on Employee Performance through Total Quality Management as a mediating variable. Using a quantitative approach, data were collected from PDAM Tirta Dharma Lamongan employees through a Likert-scale questionnaire and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results show that Perception of Corporate Social Responsibility, Organizational Citizenship Behavior, and Work Environment have a positive and significant effect on Employee Performance. Organizational Citizenship Behavior and Work Environment also have a positive and significant effect on Total Quality Management, while Perception of Corporate Social Responsibility does not significantly influence Total Quality Management. Furthermore, Total Quality Management has a positive and significant effect on Employee Performance. Mediation analysis reveals that Total Quality Management does not mediate the relationship between Perception of Corporate Social Responsibility and Employee Performance but successfully mediates the effects of Organizational Citizenship Behavior and Work Environment on Employee Performance. These findings indicate that proactive employee behavior and a supportive work environment contribute more effectively to performance improvement when integrated with a sustainable quality management system, highlighting the strategic role of Total Quality Management in enhancing employee performance within public service organizations.
Co-Authors -, Soedjarwo - Abdul Fattah Wahab Achmad Andi Wahyudi Achmad Kautsar Agustina, Ema Ahmad Ajib Ridlwan Ali, Fauzan Almahatma, Vandiga Luksi Amirul Mukminin Amrozi Khamidi Anang Kistyanto Andre Dwijanto Witjaksono Anisah, Diyah Nia Anshori, Didin Arina Salsabilla Haq Ayu Nabila Ayu Wulandari Ayuwangi, Bunga Bambang Sigit Widodo Budiono Budiono David Yusuf Firnanda Dian Kusumawati Didin Anshori Digdo Dwi Amtoko Prabowo Dwi Hariyono Dwiarko Nugrohoseno Dwijanto Witjaksono , Andre Emmy Deswiati ERNY ROESMININGSIH Erny Roesminingsih Esti Rachmawati Fadlilah, Mazidatul Fauzan Ali Fikdawati, Ria Gracedelia Jeannywelasny Ngasa Guruh Grahandika Hadi, Hafid Kholidi Hapsah, Meirina Haq, Mohammad Syaidul Hariyati Hariyati Harlina Meidiaswati Hery Widijanto Hidayah, Fitriana Nurochmatul Hujatullah Fazlurrahman Hujjatullah Fazlurrahman Ida, Rahvita Idha Rinata Soemartono Iman Supriadi Jonatan, Stephanus Jun Surjanti Karwanto, Karwanto Kusumaningum, Trias Madanika Lisa Sukmawati Mardiana, Mira Moch. Khoirul Anwar Mohammad Aqil Riyanto Mohammad Syahidul Haq Mongid, Abdul Muhamad Septian Nurafan Muhamad Soleh Muhammad Rizky Ramadhan Musdholifah Musdholifah MUSDHOLIFAH MUSDHOLIFAH Mustaji Mustaji, Mustaji Nabilla, Maulidya Nadia Asandimitra Haryono Noufal Ahmadi Atthohiri Nunik Dwi Kusumawati Nunuk Hariyati Nur Adilah, Nur Nurhayati Nurhayati Octavianto, Aris Oktaviana, Fransisca Bella Pratiwi Fitri Wijayanti Pravitasari, Ike Diyah Purwoko, Lukman Fajar Putranto, Andy Joko Putro, Rahadian Kristanto Rachmawati, Esti Rafsanjani, Mohamad Arief Rahmawati, Nor Endah Ratih Amelia Reny Elvira Septyandini Rian Dwi Cahya Rika Damayanti Romadhona, Syahrur Rosa Prafitri Juniarti Rozaq, Khoirur Saphira, Hanandita Veda Septyan budy Cahya Setyawati, Titah Shofi Fadhila Siti Julaikah Siti Sri Wulandari Sri Mulyanti Sri Setyo Iriani Sri Wahyuni Sriminingsih, Nanik Srisuk, Prattana Suroso, Khamim Tintin Sri Puspitasari Tri Wahyudi Trias Madanika Kusumaningrum TRIHANTOYO, SYUNU Ulil Hartono Utama, Lalu Satria Wahdini, Ratnaika Warmi, Warmi Wasis Sutikno Wibowo, M Arief Widias Asmara, Ratna Yoyok Soesatyo Yuliana Harry Rahmawati Yuliana Harry Rahmawati Yustiarini, Yeny Zain Fuadi Muhammad RoziqiFath