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Marisa Marisa
Program Studi Ilmu Gizi Fakultas Kedokteran Universitas Diponegoro
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Veterinary Other

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Journal : Bulletin of Computer Science Research

 1 
Penerapan Metode Particle Swarm Optimization (PSO) untuk Optimasi Waktu Tunggu pada Sistem Pemesanan Jasa Servis Nur, Muhamad; Marisa, Marisa; Pratama, Fadhel Rizky
Bulletin of Computer Science Research Vol. 6 No. 2 (2026): February 2026
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bulletincsr.v6i2.962

Abstract

In the competitive service industry, digital transformation of booking management systems has become essential for maintaining customer loyalty. However, many enterprises still rely on manual methods that result in high latency, queue congestion, and imbalanced technician workloads. This study aims to address these inefficiencies by implementing the Particle Swarm Optimization (PSO) algorithm within a web-based service booking system architecture. PSO, a metaheuristic algorithm inspired by the social behavior of animal swarms, is employed to search for globally optimal solutions in a multidimensional search space. The algorithm is configured with 20 particles, a maximum of 100 iterations, and parameters c1 = 2.0, c2 = 2.0, and w = 0.7 to minimize cumulative customer waiting time while balancing technician task allocation based on technician availability, service duration, and operational hour constraints (08:00–16:00). Empirical testing demonstrated significant improvements in operational performance. Prior to optimization, the total customer waiting time over a three-day observation period reached 380 minutes. Following PSO implementation, waiting time was drastically reduced to 150 minutes, representing a 60.53% reduction (230 minutes saved). These findings confirm that the PSO approach not only delivers rapid and adaptive solutions to real-time data fluctuations but also enhances operational system scalability. This research provides a practical contribution for service management system developers seeking to integrate computational intelligence into the optimization of complex business processes.
Co-Authors Aan, Wiliiam Abdullah, Zubaile Abisa, Jotian Ady Daryanto Agus Haryanto Al Fatih, Siti Karmela Aminah Aminah Amrina Rosyada Andini, Meliana ANDYARINI, ESTI NOVI Angriani, Ika Apriyana, Resti Arfi, Alzikra Arrasyid, Akbar Septian Aryawati, Wayan Ayu Melati Ningsih Azhar Ramli, Azizul Azizah, Nurul Fitri Barus, Lailan Safitri Betti Rosita Sari, Betti Rosita Carudin, Carudin Cicelia, Christara Citra Lestari Darmin Dina Dayati, Eni della, Winda Afrian Delori Nanci Meyla Dewi Andriyani Dimas Setiawan Easter Yanti , Dhinny Edi Minaji Pribadi Ekasari, Fitri Eljatin, Muhammad Ridho Akbar Endang Sri Purwantiningsih Endang Suriani Erwan Efendi Estri Kusumawati Fauzi Yusuf, Fauzi Fidyati, Fidyati Firdaus, Ghina Firdaus, Zaskia Amirosa Fitri, Fera Nesa Fradisa, Lisa Fradisa, Lisa Fudzee, Mohd Farhan Md Hapzi Ali Harahap, Khairuna Haflah Maula Hutahuruk, Laurentia N. Hutauruk, Laurentia N Idaryani Idaryani Irawan, Angga Jesinta, Fetrina Juwita, Putri Kadarisman Kadarisman Kartikawati, Etty Kuswandari, Risa Arum Lamondjong, Amrullah Lanova, Imel Syahardila Latifah Latifah Lestari, Rinda Lita Lovia Lolita Sary Maghfirah, Desi Mahmudah, Rifa’atul Mardhatillah Martala Sari Maryani, Dita Maula, Rizqotul Mayaserly, Dina Putri Mei Lina Fitri Kumalasari Merda, Lidia Miftahus Surur, Miftahus Misbahul Munir Misbahul Munir Muhammad Nur Muhammad Ridha Alfarabi Istiqlal Muharramah, Disa Hijratul Muliyani Muliyani Munawaroh, Sopiatul Nelsa, Nelsa Ningrum, Hance Ayu Nur, Fatima Nurfina, Nurfina Nuryanto Nuryanto Oresa, Yesi Permatasari, Rita Pertiwi, Septa Pratama, Fadhel Rizky Purwanto Purwanto Putra, Kenzi Utama Reza Pahlevi Ginting Rika Purnama Sari Rina Asmeri, Rina Rinda Lestari Salsabilah, Upik Saputri, Rizki Aprilia Sari, Ines Puspita Sari, Rini Purnama Sari, Yuniar Pusvita Sary , Lolita Sefna Rismen Siti Fatimah Situmorang, Anggita Mifrenda Soviyah Soviyah Sri Wahyuni Sriwahyuni, Lely Sugeng Triyono Sukmawati Sukmawati Suriani, Endang Suroto Suroto Suryani Suryani Suryo Prabowo, Suryo Syafruddin Syafruddin Syamsiar, Syamsiar Syarifudin Syarifudin Tambun, Madschen Sia Mei Ol Siska Selvija Tambun Tampubolon, Lasni Roha Tasril Bartin Taufik, Rohman Tjomiadi, Cynthia Eka Fayuning Usman Usman Vevi Sunarti wedaswari, Made Wildan Nurussalam Wildan, Dudi Muhammad