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All Journal JURNAL ECONOMIA Jurnal Manajemen Terapan dan Keuangan Journal of Indonesian Tourism and Development Studies JAM : Jurnal Aplikasi Manajemen Indonesian Journal of Business and Entrepreneurship (IJBE) JPM17: Jurnal Pengabdian Masyarakat E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal Manajemen Indonesia Journal of Economic, Bussines and Accounting (COSTING) IJEBD (International Journal Of Entrepreneurship And Business Development) Primanomics : Jurnal Ekonomi & Bisnis Media Mahardhika Jurnal Sosial Humaniora Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat Jurnal STIE Semarang (Edisi Elektronik) Jurnal Entrepreneur dan Entrepreneurship Jurnal Bisnis Terapan Jurnal Ilmu Manajemen dan Akuntansi Terapan International Journal of Economics, Business and Accounting Research (IJEBAR) Dinasti International Journal of Education Management and Social Science Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) Jurnal Performa : Jurnal Manajemen dan Start-up Bisnis Jurnal Ilmiah Manajemen Kesatuan Jurnal Manajemen Pelayanan Hotel Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Syntax Transformation Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management International Journal of Economics, Management, Business, and Social Science Journal of Tourism Economics and Policy BIP'S : Jurnal Bisnis Perspektif Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Publicio : Jurnal Ilmiah Politik, Kebijakan dan Sosial Nawasena: Jurnal Ilmiah Pariwisata Media Bina Ilmiah Journal Community Service Consortium Jurnal Abdimas Sosek (Jurnal Pengabdian dan Pembardayaan Masyarakat) West Science Journal Economic and Entrepreneurship SOROT: Jurnal Pengabdian Kepada Masyarakat Journal of Economics and Management Scienties International Journal of Application on Economics and Business Jurnal Sains Student Research West Science Social and Humanities Studies Saba : Journal of Tourism Research International Journal of Review Management Business and Entrepreneurship TRJ (Tourism Research Journal) Berkala Ilmiah Kedokteran dan Kesehatan Masyarakat Matrik: Jurnal Manajemen, Strategi Bisnis, Dan Kewirausahaan
Liliana Dewi
Universitas Ciputra Surabaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Medicine & Pharmacology Public Health Social Sciences Other

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Digital Transformation on Competitive Advantage through Customer Experience in Indonesian Companies Gani, Ervina Abdul; Herdinata, Christian; Dewi, Liliana
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.3978

Abstract

Despite the rapid growth of digital transformation in Indonesia, many firms still face challenges such as limited digital literacy, unequal infrastructure, and high implementation costs, which hinder their ability to fully leverage technology to enhance customer experience and achieve a competitive advantage. Drawing on Dynamic Capability Theory, this research examines how digital transformation initiatives influence competitive advantage through enhanced customer experience in the context of a developing economy. The data for this research were collected using an online questionnaire of 350 managers and business leaders from Indonesian companies that have implemented digital transformation initiatives. The sampling criteria included companies with at least one digital transformation initiative implemented in the past two years and respondents with direct involvement in digital transformation programs. Using structural equation modeling for analysis, this study’s results reveal that digital transformation positively influences both directly and indirectly to competitive advantage through customer experience mediation. The findings of this study indicate that customer experience takes a significantly mediating role in translating digital transformation efforts into competitive advantages. Furthermore, the research demonstrates that despite implementation challenges in developing countries, companies can successfully leverage digital transformation to enhance their competitive position through improved customer experience.
Analysis of Service Quality and Tourism Destination Parts on Visitor Satisfaction at Taman Mini Indonesia Indah Astuti, Nabila Sri; Dewi, Liliana
Jurnal Penelitian Pariwisata Vol 6 No 1 (2022): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v6i1.142

Abstract

This study aims to determine the effect of service quality and part of tourist destinations on visitor satisfaction at Taman Mini Indonesia Indah. The type of research is descriptive quantitative with multiple regression analysis methods. Collecting data by distributing questionnaires with a google form, a sampling technique using accidental sampling. The population in this study were tourists who had visited Taman Mini Indonesia Indah in the last five years, as many as 4,471,504 people. While the sample uses the Slovin formula, the results show a selection of 100 respondents. The results showed that the quality of service and the part of tourist destinations partially and simultaneously affect visitors' satisfaction with Taman Mini Indonesia Indah. The better the quality of service and the 4A tourism components provided by the manager of Taman Mini Indonesia Indah to visitors will increase visitor satisfaction. The manager of Taman Mini Indonesia Indah is expected to provide training to employees so that they can continue to serve well, quickly, responsively, politely, and friendly. The manager of Taman Mini Indonesia Indah is expected to add artificial attractions that can attract tourists. visits from outside Jakarta. Keywords: Service Quality, Destination Part, Visitor Satisfaction
Enhancing Womenpreneur Capabilities Through Innovation Development: Crossing The Chasm Framework Indrawati, Rosita; Dewi, Liliana
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 3 (2025): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i3.5993

Abstract

This study examines challenges faced by Indonesian womenpreneurs in innovation development and capability enhancement. Using a quantitative approach with Partial Least Square-Structural Equation Modelling (PLS-SEM), data were collected from 100 women entrepreneurs in Indonesia's tourism sector MSMEs. Results indicate that innovative behavior and entrepreneurial competencies significantly influence innovation development, which positively impacts womenpreneur success through innovation implementation. However, skill development programs showed no significant effect on innovation development. The findings emphasize the critical role of innovative behavior and entrepreneurial competencies in driving innovation development and subsequent business success among women entrepreneurs.
Edukasi Jaringan dan Kemitraan: Melalui Komunitas Paduan Suara di Sekolah Citra Berkat dan Sekolah Ciputra Kasih Surabaya SITEPU, RISMAWATI BR; Pranoto , Henry S; Dewi, Liliana; Soeparto, Wahyudi Henky; Soetedja, Venny
SOROT : Jurnal Pengabdian Kepada Masyarakat Vol. 5 No. 1 (2026): Januari
Publisher : Fakultas Teknik dan Ilmu Komputer (FASTIKOM) UNSIQ

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32699/krty9z23

Abstract

This Community Service (PKM) activity was carried out by a team from Ciputra University Surabaya at Citra Berkat School (SCB) and Citra Kasih School (SCK) Surabaya with a primary focus on strengthening networks, collaborative education, and human resource development through the student choir community. This program aims to increase the capacity of participants, especially in the aspects of motivation, self-development, and the ability to work together as an arts community. The approach used included motivational training, learning the concept of Ikigai to help students find personal purpose and meaning in musical activities, and mentoring collaborative practices to create a positive and productive learning environment. The results of the activity showed that students gained a better understanding of their potential, the role of the community in character development, and the importance of networks and partnerships in supporting the creative process and improving the quality of choirs. This program is expected to become a model for sustainable collaboration between universities and schools in supporting the achievement of the SDGs, especially point 4 (Quality Education) and point 17 (Partnerships for the Goals).  
PENGARUH BRAND COMMUNITY DAN ONLINE SHOPPING FESTIVAL TERHADAP PURCHASE INTENTION YANG DIMEDIASI OLEH SOCIAL MEDIA ENGAGEMENTS SKINCARE DEEVA DERMA SOFT SKIN Anataya, Brennadiva; Dewi, Liliana
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 4 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/ee365580

Abstract

Tujuan dari penelitian ini yaitu untuk mengetahui pengaruh Brand Community dan Online Shopping Festival terhadap Purchase Intention yang dimediasi oleh Social Media Engagements Skincare DeeVa Derma Soft Skin. Pengambilan data dilakukan dengan menyebarkan kuesioner menggunakan Google form yang diukur dengan skala likert. Objek pada penelitian ini menggunakan 165 responden yang merupakan followers Instagram DeeVa Derma Soft Skin dengan rentan usia 18-65 tahun. Penelitian ini di uji menggunakan Structural Equation Modelling dengan software AMOS versi 26.0. Hasil hipotesis pada penelitian ini menunjukkan bahwa brand community berpengaruh signifikan terhadap social media engagements (H1), online shopping festival berpengaruh signifikan terhadap social media engagement (H2), brand community berpengaruh signifikan terhadap purchase intention (H3), online shopping festival berpengaruh terhadap purchase intention (H4), social media engagements berpengaruh signifikan terhadap purchase intention (H5), brand community berpengaruh signifikan terhadap purchase intention yang dimediasi oleh social media engagements (H6), dan online shopping festival berpengaruh signfikan terhadap purchase intention melalui social media engagements (H7).
The Influence of Motivation and Tourist Visiting Interest on Joy of Missing out (JOMO) to the Bogor Botanical Gardens Tourist Destination Rhomanhova, Zika Aqlia; Dewi, Liliana
Journal of Tourism Economics and Policy Vol. 6 No. 1 (2026): Journal of Tourism Economics and Policy (January - March 2026) - In Progress
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the effect of tourist motivation and interest in visiting on Joy of Missing Out (JOMO) at the Bogor Botanical Gardens tourist destination. JOMO describes the emotional satisfaction and self-awareness of tourists who enjoy tranquility and mindful experiences without digital social pressure, as opposed to the Fear of Missing Out (FOMO) phenomenon. This study employs a survey method in conjunction with an associative quantitative methodology. A questionnaire was used to gather data form 135 respondents who were chosen using purposive sampling. Because the data was not regularly distributed, Spearman’s correlation test was used for the study. The findings demonstrated a significant positive correlation between tourist motivation and JOMO (r=0.673; p<0.001), while tourist interest in visiting showed a very strong positive relationship with JOMO (r=0.760; p<0.001). Simultaneously, both variables significantly influenced the formation of JOMO behavior. These findings indicate that the higher the motivation and interest of tourists to seek calm and reflective experiences, the greater their tendency to enjoy tourism that focuses on inner balance and self-awareness. Thus, the Bogor Botanical Gardens has the potential to become a slow travel destination that supports a sustainable tourism lifestyle and the psychological well-being of tourists.
THE INFLUENCE OF PERCEIVED EASE OF USE, CHALLENGE, VARIETY, AND SOCIAL INTERACTION ON PERCEIVED ENJOYMENT IN ROBLOX Dewi, Liliana; Supratman, Rachel Naomi
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 10 No specialissue (2026): Vol. 10, Special Issue, 2026
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v10ispecialissue.19294

Abstract

The rapid growth of the global gaming industry has intensified competition among digital game platforms, making user enjoyment a critical factor for sustained engagement. Roblox, as a large-scale user-generated gaming platform, offers diverse gameplay experiences and social interactions that may influence users’ perceived enjoyment. This study aims to examine the influence of perceived ease of use, challenge, variety, and social interaction on perceived enjoyment among Roblox users. A quantitative research approach was employed using an online survey distributed to respondents aged 12–30 years who had prior experience playing Roblox. A total of 190 valid responses were analyzed using multiple linear regression with IBM SPSS Statistics. The results indicate that perceived ease of use, variety, and social interaction have significant positive effects on perceived enjoyment, while challenge does not show a significant influence. These findings suggest that enjoyment in a user-generated gaming platform is driven more by usability, content diversity, and social engagement than by perceived difficulty. The study contributes to the understanding of user experience in digital gaming platforms and provides practical implications for developers and content creators in designing strategies to enhance player enjoyment and long-term engagement.
THE ROLE OF ORDER MANAGEMENT SYSTEM IN SUPPORTING DIGITAL TRADE FACILITATION AND GLOBAL MARKETING STRATEGY (CASE STUDY OF PT KOMATSU UNDERCARRIAGE INDONESIA) Safitri, Nisak Erik; Dewi, Liliana; Christian, Timotius Febry
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 10 No specialissue (2026): Vol. 10, Special Issue, 2026
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v10ispecialissue.19320

Abstract

The Study examines the role of integration of an Order Management System (OMS) in supporting digital trade facilitation and strengthening global marketing strategy at PT Komatsu Undercarriage Indonesia in collaboration with Komatsu Australia. Before OMS implementation, order handling relied on manual processes in which purchase orders were sent via email or PDF and re-entered into internal systems, resulting in fragmented orders across multiple Australian destinations, requiring cross-country clarifications of up to two to three days, resulting in increased risks of errors and administrative delays. The research employed a qualitative descriptive case study approach, collecting primary data through semi-structured interviews, direct observation, and documentation review. Data were analyzed using NVivo to support systematic coding theme development and pattern visualization. The findings indicate that OMS acts as a key enabler of upstream digital trade facilitation by standardizing order formats, improving data accuracy, reducing duplication or missing orders, and enhancing near real-time visibility and coordination between KUI and Komatsu Australia. Furthermore, OMS provides an integrated single source of truth for demand and marketing strategy. The study concludes that OMS integration improves cross-border information flow and operational reliability, although organizational readiness and data governance remain critical to maximizing long-term strategic benefits.
Implications of Interpersonal Conflict for Physicians’ Task Performance: Workplace Deviance as a Mediator sulaksono, Andri; Burhan Bungin; Liliana Dewi; Alexander Hiro Wibisono
MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN Vol. 20 No. 1 (2026)
Publisher : Faculty of Economics and Business Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/MATRIK:JMBK.2026.v20.i01.p02

Abstract

Medical environments frequently encounter interpersonal tensions that influence clinical effectiveness and may shape how physicians carry out their tasks. Grounded in Social Exchange Theory and Conservation of Resources Theory, this study examines the link between interpersonal conflict and physicians’ task performance by considering workplace deviance as a mediating mechanism. Using a cross-sectional design and surveyed a population of physicians in various healthcare facilities in Surabaya. Using purposive sampling than collected data from 150 respondents via an online, self-administered structured questionnaire. The data were analyzed with PLS-SEM. The measurement model met all reliability and validity criteria, and the structural model demonstrated significant explanatory and predictive power. The findings indicate that conflict can actually enhance performance when it is managed as task-focused disagreement within a framework of strong professional controls. In contrast, deviant behaviors consistently undermine performance. Furthermore, workplace deviance partially mediated the relationship between conflict and performance. Based on these findings, the study offers practical solutions for healthcare organizations in Indonesia. Include implementing effective conflict management, providing communication training, and consistently enforcing a code of ethics to harness potential benefits of task-related conflict.
Co-Authors Adityawijaya, Alan Alan Adityawijaya Alexander Hiro Wibisono Alexander Wahyudi Henky Soeparto Alfa Syahputra Anataya, Brennadiva Andersen, Matthew Andrina, A.A.A Puty Arabiy Mahju, Muchammad Ilham Syarifullah Arvin Fuldyanto Astuti, Nabila Sri Auditia Setiobudi Augie Surya Satria Aurellia, Clairene Ayuni, Trisda Bramantyo, Paskalis Dio Brennadiva Anataya Burhan Bungin Charles, Clivyne Eugenia Charly Hongdiyanto Choerunisa, Siti Christian Herdinata Christian, Timotius Christiani, Natalia Christina Christina Christina Christina Sudyasjayanti Christina Whidya Utami Christy, Erica Damelina B. Tambunan Daniel Chandra Dela Safitri Denny Bernardus Desy Permana Sari Dewi Mustikasari Immanuel Dimas B Prakoso Dimas B. Prakoso Dina Hidni Djunaid, Ika Suryono Edrick Gian Gunawan Efrata, Tommy Eko Budi Santoso Eric Harianto Evan Huttama Handoko Eviana Tarigan Febry, Timotius Feilany Tali Franika BR Manjorang Gani, Ervina Abdul Hadiwidjaja, Audrey Erin Halim, Dio Alexander Hanni Fathia Henry Susanto Pranoto Hidni, Dina Indrawati, Rosita Irantha Hendrika Kenang Irawan, Reita Angela Iskandar, Olivia Mey Ivan Suaidi Jessica Armine Jihan Fadillah Joy Victoria Dharmawan Lira Kazia Laturette Koerniawan, Samuel Kurniawan, Madeline Ivanka Laij Victor Effendi Liem Evan Wiryono Liestya Padmawidjaja Maharani Indira Ravi Mierdhani Marco Tantomo Maria Henny Setiowati Mayumi Risky Ramadhani Metta Padmalia Michael Christopher Doullos Thorion Muammar Daffa Alfariz Murpin Josua Sembiring Nabila Sri Astuti Nadia Rizki Amalia Natalia, Monica Nathalia Minoque Kusuma Salma Rasyid Jr Ni Wayan Faustina Noni Yanti Nugraha, Rizki Nurul Nurul Hikmah Pranoto , Henry S Putra, Reza Ardian Quinta Marvellyn Rhomanhova, Zika Aqlia Rinabi Tanamal Rismawati br Sitepu Rizki Sholehudin Yusuf Romauli Nainggolan Rudy Pangestu Safitri, Nisak Erik Salim, Ika Raharja Salsa, Aisha Safira Sandriana, Rachiel Santana, Christianno Saputro, Tirza Natalia SARINAH, LISA Satritama, Muhammad Andriansyah Sembiring, Murpin Septiana , Merry Setyaningrum, Agvionita Oktavia Pramesti Shofi Dhiya Ulhaq Siahaan, Salmon Charles P.T. Siandika, Raynaldo Aditya Silvera Wanasaputra Sinaya, Michael Sindarko, Wihan Sitepu, Rismawati Soetedja, Venny Sonata Christian Stella Nathania Sulaksono, Andri Sulis Edy Wibisono Sulistio, Elbert Supratman, Rachel Naomi Suryawijaya, Alan Sutanto, J. E. Sutrisno, Timotius FCW Suwangsih, Iwang Tamara Aurellian Thendean Tania Callista Thomas Stefanus Kaihatu Tirza Natalia Saputro Tommy Christian Efrata Utami, Christina Widya Veralini, Veralini Vita Cecilia Wahyu Pratama Teja Wahyudi, Alexander Wendra Hartono Whidya Utami Wibisono, Sulis Edy Widjaja, Marcellino William Henadad Laluyan Wilsen Wilsen, Wilsen Wirawan ED Radianto Wongpy, Joshua Christian Yudian, Rais A Yuwono Marta Dinata