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All Journal JURNAL ECONOMIA Jurnal Manajemen Terapan dan Keuangan Journal of Indonesian Tourism and Development Studies JAM : Jurnal Aplikasi Manajemen Indonesian Journal of Business and Entrepreneurship (IJBE) JPM17: Jurnal Pengabdian Masyarakat E-Dimas: Jurnal Pengabdian kepada Masyarakat Jurnal Manajemen Indonesia Journal of Economic, Bussines and Accounting (COSTING) IJEBD (International Journal Of Entrepreneurship And Business Development) Primanomics : Jurnal Ekonomi & Bisnis Media Mahardhika Jurnal Sosial Humaniora Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat Jurnal STIE Semarang (Edisi Elektronik) Jurnal Entrepreneur dan Entrepreneurship (JEE) Jurnal Bisnis Terapan Jurnal Ilmu Manajemen dan Akuntansi Terapan International Journal of Economics, Business and Accounting Research (IJEBAR) Jurnal Leverage, Engagement, Empowerment of Community (LeECOM) Jurnal Performa: Jurnal Manajemen dan Start-up Bisnis Jurnal Ilmiah Manajemen Kesatuan Jurnal Manajemen Pelayanan Hotel Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Syntax Transformation Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Journey : Journal of Tourismpreneurship, Culinary, Hospitality, Convention and Event Management International Journal of Economics, Management, Business, and Social Science Journal of Tourism Economics and Policy BIP'S : Jurnal Bisnis Perspektif Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Publicio : Jurnal Ilmiah Politik, Kebijakan dan Sosial Nawasena: Jurnal Ilmiah Pariwisata Media Bina Ilmiah Journal Community Service Consortium Jurnal Abdimas Sosek (Jurnal Pengabdian dan Pembardayaan Masyarakat) West Science Journal Economic and Entrepreneurship Journal of Business Management and Economic Development Journal of Economics and Management Scienties International Journal of Application on Economics and Business West Science Social and Humanities Studies Saba : Journal of Tourism Research International Journal of Review Management Business and Entrepreneurship (RMBE) TRJ (Tourism Research Journal) Berkala Ilmiah Kedokteran dan Kesehatan Masyarakat Matrik: Jurnal Manajemen, Strategi Bisnis, Dan Kewirausahaan Eduturisma Journal of Social Science
Liliana Dewi
Universitas Ciputra Surabaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Public Health Social Sciences Other

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Implications of Interpersonal Conflict for Physicians’ Task Performance: Workplace Deviance as a Mediator sulaksono, Andri; Burhan Bungin; Liliana Dewi; Alexander Hiro Wibisono
MATRIK: JURNAL MANAJEMEN, STRATEGI BISNIS, DAN KEWIRAUSAHAAN Vol. 20 No. 1 (2026)
Publisher : Faculty of Economics and Business Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/MATRIK:JMBK.2026.v20.i01.p02

Abstract

Medical environments frequently encounter interpersonal tensions that influence clinical effectiveness and may shape how physicians carry out their tasks. Grounded in Social Exchange Theory and Conservation of Resources Theory, this study examines the link between interpersonal conflict and physicians’ task performance by considering workplace deviance as a mediating mechanism. Using a cross-sectional design and surveyed a population of physicians in various healthcare facilities in Surabaya. Using purposive sampling than collected data from 150 respondents via an online, self-administered structured questionnaire. The data were analyzed with PLS-SEM. The measurement model met all reliability and validity criteria, and the structural model demonstrated significant explanatory and predictive power. The findings indicate that conflict can actually enhance performance when it is managed as task-focused disagreement within a framework of strong professional controls. In contrast, deviant behaviors consistently undermine performance. Furthermore, workplace deviance partially mediated the relationship between conflict and performance. Based on these findings, the study offers practical solutions for healthcare organizations in Indonesia. Include implementing effective conflict management, providing communication training, and consistently enforcing a code of ethics to harness potential benefits of task-related conflict.
Enhancing Business Performance: A Dual Perspective of Customer Experience Mediation and Technological Readiness Moderation Putra, Bagusranu Wahyudi; Sembiring, Murpin Josua; Dewi, Liliana; Ardissalma, Jasmine
Jurnal Aplikasi Manajemen Vol. 23 No. 4 (2025)
Publisher : Universitas Brawijaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jam.2025.023.4.13

Abstract

This study investigates the intricate dynamics of digital transformation programs and business performance, with an emphasis on the mediating role of customer experience optimization and the moderating role of technology infrastructure preparedness. Based on survey responses from 247 executives across various industries in Indonesia, this study uses structural equation modeling to estimate the posited relationships. The results verify that digital transformation positively influences business performance, both directly and indirectly, through better customer experience. Additionally, preparedness of technology infrastructure strongly moderates the alignment of digital transformation with customer experience optimization, such that firms well prepared in this regard derive the maximum benefits from their digital programs. The current work contributes to existing foundational theories by identifying key mediating and moderating mechanisms that explain heterogeneity in digital transformation returns, dispelling naive deterministic conceptions of technological dynamics. The results provide actionable insights for business executives who want to maximize returns on their digital investments. They emphasize strategic alignment across digital transformation, customer experience optimization, and technology infrastructure preparedness as the cornerstones of effective digital programs. The current work contributes to the body of knowledge in digital business strategy by clarifying the intricate mechanisms by which digital investments translate into superior business performance.
Impact of Intra-Organizational Environmental Characteristics on Entrepreneurial Marketing Intensity and Performance in the Family Business Aqwila, Daniella Claudia; Herdinata, Christian; Dewi, Liliana
Journal of Business Management and Economic Development Том 4 № 01 (2026): Journal of Business Management and Economic Development
Publisher : PT. Riset Press International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59653/jbmed.v4i01.2346

Abstract

Family businesses constitute a dominant force in emerging economies, yet many struggle to sustain competitiveness due to limitations in adaptive marketing capabilities and internal organizational alignment. While entrepreneurial marketing (EM) has been widely recognized as a strategic response to dynamic and uncertain environments, empirical understanding of how intra-organizational factors shape its intensity and outcomes, particularly within family firms, remains limited. Addressing this gap, this study develops and empirically tests a model linking intra-organizational environmental characteristics to entrepreneurial marketing intensity (EMI), and subsequently to organizational performance and competitive advantage in family businesses. Drawing on a quantitative research design, data were collected from 231 Indonesian family firms operating for at least three years and affiliated with the Ciputra University Family Business community. Using Partial Least Squares Structural Equation Modeling (PLS-SEM), this study examines the effects of cooperative competency, governance and administrative mechanisms, institutional support, planning flexibility, planning horizon, and locus of planning on EMI. The results reveal that cooperative competency, deep locus of planning, governance and administrative mechanisms, and institutional support exert strong and significant positive effects on EMI. In contrast, planning flexibility and planning horizon do not significantly enhance EMI, suggesting that excessive emphasis on flexibility or long-term planning may constrain entrepreneurial responsiveness in family firms. Furthermore, EMI demonstrates a robust and positive impact on both organizational performance and competitive advantage. This study advances the entrepreneurial marketing literature by offering a nuanced, context-specific explanation of how internal organizational conditions enable or inhibit marketing-driven entrepreneurship in family businesses. The findings challenge conventional assumptions regarding planning flexibility and extend EM theory beyond its traditional focus on SMEs by emphasizing the unique structural and cultural dynamics of family firms. Practically, the study provides actionable insights for family business leaders to strengthen internal coordination, governance, and institutional alignment in order to leverage EMI as a strategic driver of sustained performance and competitive positioning in volatile markets.
PENGARUH KUALITAS PELAYANAN DAN NILAI PRODUK TERHADAP KEPUASAN PENGUNJUNG DI MUSEUM POS INDONESIA BANDUNG Liliana Dewi
Eduturisma Vol 1 No 2 (2017): Eduturisma
Publisher : LPPM and Travel Operation Department Universitas Asa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research is about the influence of service quality and product value on customer satisfaction at Museum Pos Indonesia Bandung. There are two indicators, service quality and product value as independent variables, and customer satisfaction as dependent variable. Using quantitative descriptive method to know the influence of service quality and product value on customer satisfaction. Through primer data, observation, questionnaire and theories support for achieving this research’s goal. Conclusion of this research is there is influence of service quality and product value on customer satisfaction at Museum Pos Indonesia Bandung. Coefficient correlation shows there is a strong correlation between these variables. Significant test F Test shows there are significant coefficient multiple correlation.
Service Integration as a Strategic Capability: Examining Its Impact on Customer Satisfaction in B2B Logistics Ely Yanty; Timotius FCW Sutrisno; Liliana Dewi
Journal of Economics and Management Scienties Volume 8 No. 4, September 2026 (Accepted)
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i4.471

Abstract

The increasing complexity of supply chain operations driven by digitalization and global trade has intensified the need for integrated logistics solutions, particularly in Business-to-Business (B2B) contexts. This study examines the role of one-stop integrated logistics services in influencing customer satisfaction based on the Resource-Based View (RBV). A quantitative approach was used by collecting survey data from 100 B2B customers of integrated logistics providers in Indonesia and analyzing them using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings reveal that service integration positively and significantly affects customer satisfaction, both directly and indirectly through logistics service quality. Integration capability also improves logistics service quality and perceived value. However, only logistics service quality significantly influences customer satisfaction, while perceived value has no significant effect. Customer trust is also identified as a strong predictor of satisfaction, although its moderating role is unsupported. These results indicate that customer satisfaction in B2B logistics is mainly driven by operational reliability and trust rather than value considerations. Managerially, companies should strengthen service integration, operational performance, and customer trust to enhance satisfaction and long-term relationships.
Optimization of the CIDT Model in the MSME Program of the Rokan Hulu Regency Chamber of Commerce and Industry Alfa Syahputra; Burhan Bungin; Thomas Stefanus Kaihatu; Christina Widya Utami; Liliana Dewi
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 5 (2025): JIMKES Edisi September 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i5.3535

Abstract

With the advancement of time, the programs within the Chamber of Commerce and Industry need to be reconstructed to be more relevant and adaptive to digitalization challenges. The Chamber of Commerce and Industry (Kamar Dagang dan Industri/KADIN) plays a crucial role in supporting SMEs’ growth, yet several obstacles hinder its optimization in Rokan Hulu. Issues such as weak synergy between the chamber of commerce and industry and the local government, overly idealistic policies, lack of attention to small traders, and minimal government involvement in empowering SMEs need urgent solutions. This study aims to explore how the chamber of commerce and industry program reconstruction can optimize digital marketing for SME economic growth in Rokan Hulu. Using the Complexity of Innovation Diffusion Theory as an analytical framework, this qualitative research employs literature review and phenomenological approaches. The findings suggest that strategic reconstruction through competitive selection, digital business incubation, and stakeholder collaboration can enhance SME competitiveness, ensuring sustainable regional economic growth through digital technology adoption.
Digital Transformation on Competitive Advantage through Customer Experience in Indonesian Companies Ervina Abdul Gani; Christian Herdinata; Liliana Dewi
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.3978

Abstract

Despite the rapid growth of digital transformation in Indonesia, many firms still face challenges such as limited digital literacy, unequal infrastructure, and high implementation costs, which hinder their ability to fully leverage technology to enhance customer experience and achieve a competitive advantage. Drawing on Dynamic Capability Theory, this research examines how digital transformation initiatives influence competitive advantage through enhanced customer experience in the context of a developing economy. The data for this research were collected using an online questionnaire of 350 managers and business leaders from Indonesian companies that have implemented digital transformation initiatives. The sampling criteria included companies with at least one digital transformation initiative implemented in the past two years and respondents with direct involvement in digital transformation programs. Using structural equation modeling for analysis, this study’s results reveal that digital transformation positively influences both directly and indirectly to competitive advantage through customer experience mediation. The findings of this study indicate that customer experience takes a significantly mediating role in translating digital transformation efforts into competitive advantages. Furthermore, the research demonstrates that despite implementation challenges in developing countries, companies can successfully leverage digital transformation to enhance their competitive position through improved customer experience.
PENGARUH BRAND COMMUNITY DAN ONLINE SHOPPING FESTIVAL TERHADAP PURCHASE INTENTION YANG DIMEDIASI OLEH SOCIAL MEDIA ENGAGEMENTS SKINCARE DEEVA DERMA SOFT SKIN Brennadiva Anataya; Liliana Dewi
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 4 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/ee365580

Abstract

Tujuan dari penelitian ini yaitu untuk mengetahui pengaruh Brand Community dan Online Shopping Festival terhadap Purchase Intention yang dimediasi oleh Social Media Engagements Skincare DeeVa Derma Soft Skin. Pengambilan data dilakukan dengan menyebarkan kuesioner menggunakan Google form yang diukur dengan skala likert. Objek pada penelitian ini menggunakan 165 responden yang merupakan followers Instagram DeeVa Derma Soft Skin dengan rentan usia 18-65 tahun. Penelitian ini di uji menggunakan Structural Equation Modelling dengan software AMOS versi 26.0. Hasil hipotesis pada penelitian ini menunjukkan bahwa brand community berpengaruh signifikan terhadap social media engagements (H1), online shopping festival berpengaruh signifikan terhadap social media engagement (H2), brand community berpengaruh signifikan terhadap purchase intention (H3), online shopping festival berpengaruh terhadap purchase intention (H4), social media engagements berpengaruh signifikan terhadap purchase intention (H5), brand community berpengaruh signifikan terhadap purchase intention yang dimediasi oleh social media engagements (H6), dan online shopping festival berpengaruh signfikan terhadap purchase intention melalui social media engagements (H7).
THE ROLE OF ORDER MANAGEMENT SYSTEM IN SUPPORTING DIGITAL TRADE FACILITATION AND GLOBAL MARKETING STRATEGY (CASE STUDY OF PT KOMATSU UNDERCARRIAGE INDONESIA) Nisak Erik Safitri; Liliana Dewi; Timotius Febry Christian
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 10 No specialissue (2026): Vol. 10, Special Issue, 2026
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v10ispecialissue.19320

Abstract

The Study examines the role of integration of an Order Management System (OMS) in supporting digital trade facilitation and strengthening global marketing strategy at PT Komatsu Undercarriage Indonesia in collaboration with Komatsu Australia. Before OMS implementation, order handling relied on manual processes in which purchase orders were sent via email or PDF and re-entered into internal systems, resulting in fragmented orders across multiple Australian destinations, requiring cross-country clarifications of up to two to three days, resulting in increased risks of errors and administrative delays. The research employed a qualitative descriptive case study approach, collecting primary data through semi-structured interviews, direct observation, and documentation review. Data were analyzed using NVivo to support systematic coding theme development and pattern visualization. The findings indicate that OMS acts as a key enabler of upstream digital trade facilitation by standardizing order formats, improving data accuracy, reducing duplication or missing orders, and enhancing near real-time visibility and coordination between KUI and Komatsu Australia. Furthermore, OMS provides an integrated single source of truth for demand and marketing strategy. The study concludes that OMS integration improves cross-border information flow and operational reliability, although organizational readiness and data governance remain critical to maximizing long-term strategic benefits.
Co-Authors Adityawijaya, Alan Alan Adityawijaya Alexander Hiro Wibisono Alexander Wahyudi Henky Soeparto Alfa Syahputra Anataya, Brennadiva Andersen, Matthew Andrina, A.A.A Puty Aqwila, Daniella Claudia Arabiy Mahju, Muchammad Ilham Syarifullah Ardissalma, Jasmine Arvin Fuldyanto Astuti, Nabila Sri Auditia Setiobudi Augie Surya Satria Aurellia, Clairene Ayuni, Trisda Bramantyo, Paskalis Dio Brennadiva Anataya Brennadiva Anataya Burhan Bungin Burhan Bungin Charles, Clivyne Eugenia Charly Hongdiyanto Choerunisa, Siti Christian Herdinata Christian Herdinata Christian, Timotius Christiani, Natalia Christina Christina Christina Christina Sudyasjayanti Christina Whidya Utami Christina Widya Utami Christy, Erica Damelina B. Tambunan Daniel Chandra Dela Safitri Denny Bernardus Desy Permana Sari Dewi Mustikasari Immanuel Dimas B Prakoso Dimas B. Prakoso Dina Hidni Djunaid, Ika Suryono Edrick Gian Gunawan Efrata, Tommy Eko Budi Santoso Ely Yanty Eric Harianto Ervina Abdul Gani Evan Huttama Handoko Eviana Tarigan Febry, Timotius Feilany Tali Franika BR Manjorang Hadiwidjaja, Audrey Erin Halim, Dio Alexander Hanni Fathia Henry Susanto Pranoto Hidni, Dina Irantha Hendrika Kenang Irawan, Reita Angela Iskandar, Olivia Mey Ivan Suaidi Jessica Armine Jihan Fadillah Joy Victoria Dharmawan Lira Kazia Laturette Koerniawan, Samuel Kurniawan, Madeline Ivanka Laij Victor Effendi Liem Evan Wiryono Liestya Padmawidjaja Maharani Indira Ravi Mierdhani Marco Tantomo Maria Henny Setiowati Mayumi Risky Ramadhani Metta Padmalia Michael Christopher Doullos Thorion Muammar Daffa Alfariz Murpin Josua Sembiring Nabila Sri Astuti Nadia Rizki Amalia Natalia, Monica Nathalia Minoque Kusuma Salma Rasyid Jr Ni Wayan Faustina Nisak Erik Safitri Noni Yanti Nugraha, Rizki Nurul Nurul Hikmah Putra, Bagusranu Wahyudi Putra, Reza Ardian Quinta Marvellyn Rhomanhova, Zika Aqlia Rinabi Tanamal Rismawati br Sitepu Rizki Sholehudin Yusuf Romauli Nainggolan Rudy Pangestu Salim, Ika Raharja Salsa, Aisha Safira Sandriana, Rachiel Santana, Christianno Saputro, Tirza Natalia SARINAH, LISA Satritama, Muhammad Andriansyah Sembiring, Murpin Septiana , Merry Setyaningrum, Agvionita Oktavia Pramesti Shofi Dhiya Ulhaq Siahaan, Salmon Charles P.T. Siandika, Raynaldo Aditya Silvera Wanasaputra Sinaya, Michael Sindarko, Wihan Sitepu, Rismawati Soetedja, Venny Sonata Christian Stella Nathania Sulaksono, Andri Sulis Edy Wibisono Sulistio, Elbert Suryawijaya, Alan Sutanto, J. E. Sutrisno, Timotius FCW Sutrisno, Timotius FCW Suwangsih, Iwang Tamara Aurellian Thendean Tania Callista Thomas Stefanus Kaihatu Tirza Natalia Saputro Tommy Christian Efrata Veralini, Veralini Wahyu Pratama Teja Wahyudi, Alexander Wendra Hartono Whidya Utami Wibisono, Sulis Edy Widjaja, Marcellino William Henadad Laluyan Wilsen Wilsen, Wilsen Wirawan ED Radianto Wongpy, Joshua Christian Yudian, Rais A Yuwono Marta Dinata