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Effectiveness of Collaborative Governance Management of Public Complaints Based on Electronic Communication Media In Central Java Provincial Government Widianto, Dhoni; Pujiono, Pujiono; Astuti, Retno Sunu; Wijayanto, Wijayanto
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 4, No 4 (2021): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v4i4.3316

Abstract

This study aims to describe the effectiveness of Collaborative Governance in managing public complaints based on electronic communication media in the Central Java Provincial Government for 3 (three years, 2017, 2018, and 2019. This research method uses descriptive qualitative methods. The location of this research is in the Central Java Provincial Government conducted at the Department of Communication and Informatics of Central Java Province. The results of the study conclude that this collaboration has not been effective, such as the lack of commitment from other stakeholders outside the Central Java Provincial SKPD such as Regency/City Governments, vertical agencies, BUMN, and BUMD. Then the limited authority of the Provincial Government of Java Central to the Regency/City Government, vertical agencies, BUMN, and BUMD, resulting in the completion of follow-up on community complaints is still low.The governance of handling public complaints by stakeholders is unclear, lack of accountability and responsibility from stakeholders other than S. KPD of Central Java Province and the supervisory team has not yet been formed to control the follow-up to the handling of complaints in the field.
Co-Authors A.A. Ketut Agung Cahyawan W Abulebu, Henny I. Adhe Irham Thoriq Affandy Affandy Ahmad Zainul Fanani Aini, Triska Rahmatul Aisyaturrahmi Al Azhar, Cahya Mutiara Alik Katur Rofiah, Binti Alwani, Alwani Amiruddin , Amiruddin Andry Setiawan, Andry Anggun Pambudi Anugroho, Rohmat Aprila, Bord Nandre Arif Hidayat Arif Widagdo Asih Rohmani B. Pakpahan, Irnovia Bayu, Yoni Setyo Nugroho Budi Haryanto Budiono Budiono Busriyanti Busriyanti, Busriyanti Cantika Sari Siregar Catur Supriyanto Chamdan, Umar Chandra, Jennifer Chusnia, Vina Maulidah David S. V. L Bangguna Dedi Dedi Dewi Sulistianingsih Diah Restu Wardani Diah Restu Wardani Dian Anita Nuswantara Dianwicaksih Arieftiara E. Wuon, Orva Edi Noersasongko Eka Putri, Libryawati Eko Prasetyo Elanda Fikri Eni Wuryani Estu, Ahmad Zulkarnaen Eti Rimawati Etika Kartikadarma Fadhil, Azhar Fadrul, Fadrul Fadzil, Rozlinda Mohamed Fahmi Amiq Fatihul Barokah Firdaus, Gilbert Fitriya, Vina Syayidatul Fitriyani Fitriyani Fransisca, Luciana Fredy Susanto Freza Surya Asrina Guruh Fajar Shidik Hariyati Hariyati Haryati Haryati Herdhianta, Dhimas Heri Susanto Hernawan Hadi Heru Agus Santoso Hidayat, Rendra Syarief Holmes Rolandy Kapuy Ibad, Sholihul Iin Purnamasari Imam Bukori Indriani, Azizah Defi Irianti, Lingga Resvita Irma Cahyaningtyas, Irma Istiyanti, Istiyanti Ita Mowidu Iwan Hermawan Junaidi Junaidi Jutono Gondohanindijo, Jutono Kahar Kahar, Kahar Kasman Kasman Khoirul Anwar Kusharyanti Kusharyanti Lazuardi, Afried Lintang Venusita Lubis, Lubis Bambang Purnama M. Anwar Sadat M. Tangkeallo, Marthen Made Dudy Satyawan Mahazam Afrad Marita Marita, Marita Martitah Martitah Merlyana Dwinda Yanthi Mimelientesa Irman Moch Arief Soeleman Moch Arief Soeleman, Moch Arief Moch. Eko Rustiyono Mubarok, Ahmad Hasan Muchammad Shidqon Prabowo Muhamad Haris Zuhri Muhtarom Muljono Muljono Muljono, - Mursalim Mustajab Mustajab Nanik Prasetyoningsih Nasution, Khairina Ni Nyoman Alit Triani Nofriza, Eri Noor Ageng Setiyanto, Noor Ageng Nova Rijati Novida, Irma Novitriansyah, Bob Nurhayati Sitorus Nurhayati, Ati Nurtantio, Pulung NURUL HIDAYAH O. Pandoyu, Ebelhart Pandoyu, Ebelhart O Pandoyu, Ebelhart O. prabawa, randy aditya Pramana, Hendri Julian Pramitasari, Ratih Pratama, Arfian Nanda Yogi Pulung Nurtantio Andono Purwanto Purwanto Purwanto Purwanto Putra, S.E., MSA, Rediyanto Putra, Tegar Islami Putri, Yeni Nor Diana Putro, Bagus Prindo Sugihartono R Arief Nugroho Rahman, Fathor Rahman, Sarli Rangkuti, Rahmadsyah Ravindo, Besky Pramudya Rediyanto Putra Refky Fielnanda Rendra Arief Hidayat Retno Sunu Astuti Ridha Rahmawati Rini Fidiyani ROHMAWATI KUSUMANINGTIAS Romi Ilham, Romi Roy Aprianto, Roy Sahbar, Robi Sahninda, Berian Putra Saputra, Aries Gilang Sari Ayu Wulandari Septian Enggar Sukmana Setiawan, Dicky Setyawan, Onny Sifai, Izzatul Alifah Siti Muslifah, Siti Slamet Sumarto Soeleman, Arief Soeleman, M Arief Solichul Huda Somad, Agus Sri Astuti Sri Slamet Mulyati, Sri Slamet Sudarto Usuli SUGIARTO, LAGA Sugiarto, Triga Agus Sugito - Suharnawi Suharnawi Suharnawi Syahputra, Hidayat Syaiful A. Septemuryantoro Tangkeallo, Marthen M. Teguh Budi Prijanto, Teguh Budi Ujang Nurjaman, Ujang Ulum, Nafi' Fahrur Wacana, Gitit I.P Wahyu Adi Nugroho Wahyudi, Payzar Wicaksono, Duta Firdaus Widianto, Dhoni WIJAYANTO WIJAYANTO Wuryantoro, Tri Yetri Hasan Yolanda, Oppie Yudistira, Ivan Bhakti Yuli Prasetyo Adhi Yuliana, Dhea Arsinta Yundari, Yundari Yusrizal Yusrizal