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Rusli Rusli
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Journal : JURSIMA

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ANALISIS TINGKAT KEPUASAN PENGGUNA APLIKASI PEGADAIAN DIGITAL SERVICE DI PT. PEGADAIAN UNIT PANAIKANG MAKASSAR Renny Mointi; Nurfadilah Nurfadilah; Madrianah Madrianah; Dhita Pratiwi Ar; Rusli Rusli
JURSIMA (Jurnal Sistem Informasi dan Manajemen) Vol 11 No 1 (2023): Volume 11 Nomor 1 2023
Publisher : INSTITUT TEKNOLOGI DAN BISNIS INDOBARU NASIONAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47024/js.v11i1.544

Abstract

In the business world, especially banking and non-banking, it has been very advanced, in order to remain on the stage of business competition, these institutions have made many technological innovations in their companies in order to provide the best facilities to customers so that they feel satisfied and remain loyal in the company. Customer satisfaction is one of the most important factors because it involves a person's feelings of pleasure or disappointment that arise after comparing perceptions or impressions of the performance or results of a product and its expectations. This study aims to analyze the level of user satisfaction with the digital service pawnshop application at PT. Pegadaian Unit Panaikang Makassar. The method used is gap analysis using the SPSS V. 20 program. 20. The data was tested with validity and reliability tests using SPSS V.20. The data obtained is valid because the significant value of each statement item is> 0.20, while the resulting data reliability test is> 0.6 with a performance of 0.642, and expectations of 0.691, so the research instrument is declared reliable. The research results obtained by the author show that the user satisfaction of the Pegadaian Digital Service application is very satisfying because> 69.
Co-Authors A Rusdin Abd. Herman Syah Thalib Abdul Rahman Abellisa Abellisa Admaja Elwiska Al- Azhar Aminuddin Aminuddin Amiruddin . Amiruddin Amiruddin Andi Azizah Andi Rosdianawati Andreas Andreas Andriyono Andriyono Angga Putra Adinata Arman Hidayat Arman Sayuti Asnita Purnama Awaluddin Awaluddin Baehaqi Basmalah Harun Darlis Edfan Dasrul Dasrul Debby Ayu Cahyani Dewi Mauliza Dewi Padmo, Dewi Dhita Pratiwi AR Dian Masyitha divina dinda hayati Dwinna Aliza Erdiansyah Rahmi Erwin Erwin Erwin Erwin Etriwati E Farida Farida Fatihan Maysha Nadira Fatima Elana Fhatania Amalia Firman Halawa HEFRI YUNALDI Herwan Abdul Muhyi Ilyas Kala Lembang Irfan Irfan Jamaluddin Kamaruddin Junaeda Kaharuddin Kiky Moelviani Kurnia Kurnia Lasma Silaban M Hasan M Isa M. Hasan Madrianah Masgode, Muhammad Buttomi Meuthya Sr Muamar Khadafi Muh. Adnan Hudain Muhammad Hambal Muhammad Hanafiah Muhammad Isa Muhammad Jalaluddin Muhammad Rafiqi Damanik Muhammad Reza Najamuddin Muhammad Sodikin Mulyadi Adam Muslimah Winda Nazaruddin Nazaruddin Nilma Israna Nova Lianda Novredha Rahmadita Nur Afriyanti Nurfadilah Nurfadilah Nurul Musfira A Nuzul Asmilia Pada, Andi Tenri Randy Luther Manik Rastina Rastina Rayyan Firdaus Razali Daud Razali Razali Renny Mointi Ricky. Z Rinidar Rinidar Ristiyani Mina Roberto Corputty, Roberto Roslizawaty Roslizawaty Rosmaidar Rosmaidar Saepudin Mashuri Sanghati Sanghati Shaktya Arya Yuda Silaban, Patri Siti Aisyah Siti Aisyiah Sitti Nadirah Sri Wahyuni Sugito Sugito Sumiati Sumiati Sumiati Sumiati t fadrial karmil T Reza Ferasyi T. Armansyah TR Taufeni Taufik Taufikah Rahmah Triva Murtina Lubis Ummu Balqis Yola Heryanita Yopi Mardian Yudha Fahrimal Zirman Zirman Zuhrawati NA ZURAIDA ZURAIDA Zuraidawati Zuraidawati