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All Journal Sosiohumaniora JAS (Journal of ASEAN Studies) International Multidiciplinary Conference on Social Sciences (IMCoSS) JAKPP : Jurnal Analisis Kebijakan & Pelayanan Publik Jurnal Manajemen Pelayanan Publik Policy & Governance Review Jurnal Administrasi Publik (JAP) JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Jurnal Administrasi Publik : Public Administration Journal Jurnal Bina Praja JWP (Jurnal Wacana Politik) Jurnal Hukum Magnum Opus Journal of Humanities and Social Studies Jurnal Permukiman Jurnal Public Policy Bantenese Jurnal Pengabdian Masyarakat Kumawula: Jurnal Pengabdian Kepada Masyarakat MIMBAR : Jurnal Penelitian Sosial Dan Politik PERSPEKTIF Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Responsive: Jurnal Pemikiran dan Penelitian Administrasi, Sosial, Humaniora dan Kebijakan Publik Aksara: Jurnal Ilmu Pendidikan Nonformal Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi International Journal of Science and Society (IJSOC) Jurnal Akuntansi dan Keuangan Jurnal Manajemen Toba: Journal of Tourism, Hospitality, and Destination Jurnal Ilmu Sosial dan Humaniora Journal of Law, Poliitic and Humanities Jurnal Sosiologi, Antropologi, dan Budaya Nusantara MODERAT: Jurnal Ilmiah Ilmu Pemerintahan Jurnal Manajemen Dan Akuntansi Medan JANE (Jurnal Administrasi Negara) Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Manajemen : Jurnal Ekonomi Jurnal Penelitian Transportasi Darat Jurnal Ilmiah Administrasi Publik
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Journal : PERSPEKTIF

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Inovasi Pelayanan Publik Pemerintah Kota Bekasi dalam Bentuk Kebijakan Mal Pelayanan Publik Zinsky, Winda Purnama; Rusli, Budiman; Bekti, Herijanto
PERSPEKTIF Vol. 13 No. 2 (2024): PERSPEKTIF April
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v13i2.11387

Abstract

The purpose of this paper is to analyze the Bekasi City Government's Public Service Innovation in the form of the Public Service Mall Policy and describe the inhibiting and supporting factors in the process of public service innovation in Bekasi City. This research uses descriptive qualitative research methods using Rogers' Theory where there are several attributes as a characteristic of an innovation, namely Relative Advantage, Suitability, Complexity, Probability of Experimentation, and Observability. The results showed that the Public Service Mall in Bekasi City has become a significant innovative solution in the delivery of public services in Indonesia, especially in Bekasi City. because the Public Service Mall concept offers an integrated, efficient, and more responsive approach to the needs of the community in accessing various public services in one place.
Co-Authors . Yuslainiwati A. Djadja Saefullah A.Djadja Saefullah Abdullah, Muhammad Solihin Adhari, Nizar Adventus Managam Simbolon Ahmad Buchori Ahmad Hadi Ahmad Hadi Ajib Rakhmawanto, Ajib Ani Triani Aprilia, Sekar Kurnia Asep Sumaryana Atik Rochaeni Azhari Azhari Biantara, Andri Bocut Amarina Malahayati Buchari, Raden Ahmad Candardewini - - Candradewini Candradewini Candradewini Candradewini Cut Zulfahnur Syafitri Darto Darto Dedi Sukarno Devi Damayanti Dewi Gartika Didin Muhafidin Elisa Susanti Entang Adhi Muhtar Entang Adhi Muhtar Entang Adhy Muhtar Erlis Karnesih Faustina, Rahma Fauzan, Ahmad Fadli Halilm, Hilman Abdul Herijanto Bekti Hermawan, Susong Heru Nurasa Hidayat, Dasep Sanju Ida Widianingsih Josy Adiwisastra Juliannes Cadith Khairunnida, Natasya Kurdi Kurdi Kurdi Kurnia Muhamad Ramdhan M. Benny Alexandri Mas Halimah MD. Enjat Munajat Mudiyati Rahmatunnisa Mudiyati Rahmatunnissa Muhammad Husein Maruapey Muhammad Jodi Sanjaya Muharam, Riki Satia Muhtar, Entang Adhy Munajat, MD. Enjat Nandang Alamsah Deliarnoor Nina Karlina Nina Karlina Nina Karlina Nina Karlina Nina Karlina Nina Karlina Nugraha, Rizki Nuraida Nuraida R. Widya Setiabudi Sumadinata Raden Ahmad Buchari Rahmat Hidayat Rahmatunnissa, Mudiyati Ramadhan Pancasilawan Ramdhan, Kurnia Muhamad Rd. Ahmad Buchari Rd. Ahmad Buchari, Rd. Ahmad Regina Regina Ridwan Ridwan Riki Satia Muharam Riki Satia Muharam Rizki Nugraha Ryan Kharisma Akbar Saifu, Amirun Bonti Satia Muharam, Riki Setiawan, Egy Herdiansyah Shintaningrum Shintaningrum Simbolon, Adventus Managam Sinta Ningrum Sintaningrum Sintaningrum, Sintaningrum Soni W. Ramadhan Syafitri, Cut Zulfahnur Titi Stiawati Tulus Santoso, Tulus Wibowo, Muhamad Dwicahya Gentur Wibowo Yanhar Jamaluddin Yanhar Jamaluddin Yogi Suprayogi Sugandi Zinsky, Winda Purnama