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Siti Sofro Sidiq
Universitas Riau
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Journal : Jurnal Info Sains : Informatika dan Sains

 1 
Driving Permit Service Strategy (SIM) in Siak Regency Rosna Meilani; Rd. Siti Sofro Sidiq; Swis Tantoro; Seger Sugiyanto
Jurnal Info Sains : Informatika dan Sains Vol. 13 No. 01 (2023): Jurnal Info Sains : Informatika dan Sains , Maret 2023
Publisher : SEAN Institute

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Abstract

A driver's license is a special requirement that must be owned by the public to drive a motor vehicle. However, there are still 1,075 people who do not have a SIM in 2022. The purpose of this study is to analyze the strategies and obstacles of SIM services in Siak District. The research method used is descriptive qualitative with subject determination using purposive sampling consisting of SIM service officers and SIM issuance applicants. The results of the study found that there are several strategies used to optimize SIM services, namely 1) The strategy of identifying the main determinants of SIM services. 2) The strategy of managing the expectations of applicants who receive services from SIM services. 3) Strategy of managing evidence of quality in SIM services. 4) The strategy of educating the public is carried out by SIM services where service officers help the public or applicants to get education related to SIM either from socialization, e-books, or tutoring. 5) The strategy of fostering cultural quality, that is, knowledge where almost all officers appointed by the leadership have competency certifications that prove that these officers have indeed been tested. 6) Strategy to follow up, all services are carried out as well as possible and as optimally as possible even though improvements must always be reviewed and followed up. 7) Information system strategy, where SIM service officers have used an information system.
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Yogie Prawira W Rafiqurrahim ' Rage Aprianto Rahayu, Sri Ariesta Suci Rahmadani, Rahayu Rahman Hidayat Rahmat Rizki Ramadhan, Anugerah Ramadhan, Hibatullah Ramla K Rani, Shinta Rizhkivia Ratih Purwaningsih Reni Hartika Reni Nurul Husnah Resdati Resdati Resdati Rhecha Valevi Ria Zelfy Raini Rias Rekha Nita Rika Rahmasari Rina Susanti Rio Alfasyah Ririn Wahyuningsih Riris " Risdayati Risdayati Rizki Desi Wulansari, Rizki Desi Rizki Simatupang Rohani Seventina Debora Sitanggang Romauli Lumbangaol Romi Lidya Sihombing Romi Wahdiromodon Rosna Meilani Roza Silvia Ryan Bagus Wijaya Sahara Alisyah Saleha, Nesia Herliza Salsadila, Dela Santri Yulia Sapitri, Awidiya Saputri, Indry Kurnia Saragih, Tiwi Ravika Sari, Fira Viona Sari, Selvi Gustia Sarlianto, Setyo Tri Sattaria Amalina Ulfa Savera Mukti Sefika, Sasa Seger Sugiyanto Seger Sugiyanto Seger Sugiyanto Seno Andri Septia Ronald Riawansyah Septia Warda Ningsih Septia, Cindi Shelin Krismonika Simanjuntak Sihombing, Romi Lidya Silvy Ocktaviani Sinaga, Effa Ellin Sinta Deswanti Sintia Tri Anggriani Siregar, Ikhtiara Amwan Nisa Br. 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