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Gambaran Kepuasan Pasien Rawat Jalan di RSUD Dr. T.C Hillers Maumere Kabupaten SIKKA More, Yohana F; Littik, Serlie K. A; Sinaga, Masrida
Jurnal Untuk Masyarakat Sehat (JUKMAS) Vol 7, No 2 (2023): Jurnal Untuk Masyarakat Sehat (JUKMAS)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/jukmas.v7i2.3114

Abstract

Patient satisfaction is closely related to the expected service and the reality of the service that has been received. Preliminary studies show dissatisfaction related to the convenience of outpatient services at RSUD Dr. T.C Hillers Maumere, Sikka Regency. The purpose of this study was to describe the satisfaction of outpatients at RSUD Dr. T.C. Hillers Maumere, Sikka Regency. This research uses a quantitative descriptive method with a cross-sectional design. The sample size was 93 respondents taken using proportional sampling techniques. Data were analyzed using Importance Performance Analysis (IPA). The results of this study show that the reality of health services exceeds patient expectations (4.05 ≥ 3.93), with the category being very satisfied (tangibles dimension 97.7%; responsiveness dimension 97.3%; assurance dimension 99.2%; empathy dimension 98, 4%. Meanwhile, the reliability dimension (89.7%) is satisfied. The research results also show hospitals need a complaint center that is always ready to serve. Apart from that, they also need to improve orderliness in the timeliness of service, the friendliness of service, and the cleanliness of toilets. Keywords : Patient satisfaction, Tangibles, Reliability, Responsiveness, Assurance, Empathy
Factors Associated with Work Fatigue among Public Gas Station Operators in Kupang, East Nusa Tenggara Keron, Maria Sahra; Littik, Serlie K. A.; Regaletha, Tadeus A. L.
Journal of Health Promotion and Behavior Vol. 8 No. 3 (2023)
Publisher : Masters Program in Public Health, Universitas Sebelas Maret, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26911/thejhpb.2023.08.03.07

Abstract

Background: Public Gas Station (SPBU) is a public infrastructure to provide the fuel needs of the wider community. The high demand for fuel in Indonesia leads to demanding activities and potentially causes work fatigue to the workforce, especially operators. The study aims to analyze the correlation between working period, noise, workload, and work fatigue among the operators of the Public Gas Station in Kupang, East Nusa Tenggara. Subjects and Method: A cross-sectional study was conducted in Kupang, East Nusa Tenggara from October- November 2022. A total of 68 subjects consisted of 30 operators of 16 hours Public Gas Station; 38 operators of 24 hours Public Gas Station. The dependent variable was work fatigue. The independent variables were working period, noise, and workload. The data were collected using a questionnaire and analyzed using Spearman Correlation (rho). Results: Working period indicated a strong negative correlation with work fatigue, and was statistically significant (r= -0.74; p< 0.001). Noise revealed a weak negative correlation with work fatigue at gas station operators (r= -0.25; p= 0.837), while workloads showed a strong positive correlation with work fatigue at gas station operators, and the result was statistically significant (r= 0.850; p< 0.001). Conclusion: Working period, noise, and workload have a correlation with work fatigue among public gas station operators. Keywords: work fatigue, working period, noise, workload. Correspondence: Maria Sahra Keron. Public Health Study Program, Faculty of Public Health, Universitas Nusa Cendana, Kupang. Jl. Adi Sucipto Penfui, Penfui, Maulafa, 85001, Kupang, East Nusa Tenggara, Indonesia. Email: mariasahra08@gmail.com. Mobile: +6282145967956.
FAKTOR PENENTU KEJADIAN STUNTING PADA BALITA DI DESA PENFUI TIMUR KECAMATAN KUPANG TENGAH Teuf, Ary Kurniati; Littik, Serlie K.A.; Talahatu, Anna
Jurnal Pangan Gizi dan Kesehatan Vol. 13 No. 2 (2024): Jurnal Pangan Gizi dan Kesehatan
Publisher : Pergizi Pangan DPD NTT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51556/ejpazih.v13i2.340

Abstract

Stunting adalah suatu kondisi dimana anak mengalami gangguan pertumbuhan yang membuat tinggi badan anak tidak sesuai dengan usianya. Penelitian ini bertujuan untuk mengetahui faktor penentu kejadian stunting di Desa Penfui Timur, Kecamatan Kupang Tengah, Kabupaten Kupang. Jenis penelitian ini adalah survey analitik dengan desain case-control study. Sampel dalam penelitian ini sebanyak 84 balita yang di bagi menjadi sampel kasus sebanyak 42 dan sampel kontrol 42 balita. Analisis data menggunakan uji statistik regresi logistik berganda. Hasil penelitian ini menunjukkan bahwa faktor yang berpengaruh terhadap kejadian stunting adalah riwayat keluhan kesehatan (95% CI=3,451-26,044; p=0,000; OR=9,481), riwayat ASI Eksklusif (95% CI=3,830-29,479; p= 0,000; OR=10,626), pendidikan ibu (95% CI=1,945-21,458; p=0,002; OR=6,460), dan tingkat pendapatan orang tua (95% CI=2,187-14,220; p=0,000; OR=5,577), sedangkan faktor yang tidak berpengaruh terhadap kejadian stunting adalah kebiasaan makan p=0,822, status imunisasi p=0,092, dan pekerjaan ibu p= 0,288. Faktor penentu kejadian stunting adalah riwayat keluhan kesehatan, riwayat ASI eksklusif, dan tingkat pendapatan orang tua. Sangat penting bagi orang tua khususnya ibu untuk memperhatikan proses tumbuh kembang anak, baik dalam pemenuhan gizi yang dibutuhkan oleh anak, juga dalam pelayanan kesehatan yang wajib didapatkan oleh anak pada usianya.
Analisis Implementasi Kebijakan Program Indonesia Sehat dengan Pendekatan Keluarga di Puskesmas Pasir Panjang Kota Kupang Rahmawati, Eka Muftiana; Littik, Serlie K. A.; Nayoan, Christina R.
Jurnal Kebijakan Kesehatan Indonesia Vol 12, No 2 (2023): June
Publisher : Center for Health Policy and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/jkki.84695

Abstract

Latar Belakang : Program Indonesia Sehat dengan Pendekatan Keluarga merupakan program yang menitikberatkan peran keluarga untuk mengoptimalkan pelayanan kesehatan berbasis keluarga. Capaian IKS Puskesmas yang masih rendah dan tidak mengalami perubahan sejak proses pendataan mendorong penulis untuk melihat lebih dalam proses implementasi PIS-PK di Puskesmas Pasir Panjang.Tujuan :  Penelitian  ini dilakukan untuk mengetahui bagaimana implementasi PIS-PK di Puskesmas Pasir Panjang  dari segi komunikasi, sumber saya, disposisi dan struktur birokrasi.Metode : Penelitian ini dilakukan dengan metode pendekatan kualitatif deskriptif Pengumpulan data kualitatif dilakukan dengan cara wawancara kepada informan kunci, dan dilakukan analisis data melalui tahapan reduksi, pemusatan data, verifikasi dan analisis naratif untuk tentang model implementasi meliputi variabel komunikasi, sumber daya, disposisi dan struktur birokrasi.Hasil : Implementasi PIS-PK masih belum masimal dari variabel komunukasi kepada pelaksana kebijakan, sumber daya manusia dan anggaran, disposisi dan struktur birokrasi baik pimpinan puskesmas dan dinas kesehatan kotaSaran : perlu adanya koordinasi antara pelaksana, dinas kesehatan, lintas sektor dan sasaran tentang tujuan pelaksanaan PIS-PK sehingga dapat saling memberikan motivasi dan saling sinergi dalam perbaikan pelaksanaan implemtasi sebelumnya untuk capaian indeks keluarga sehat sesuai target keluarga kategori sehat. 
Faktor-Faktor yang Berhubungan dengan Pencapaian Cakupan Imunisasi Dasar Lengkap pada Bayi di Puskesmas Ba’a Kabupaten Rote Ndao Santi Batu Sariana Kadja; Serlie K. A. Littik; Riwu, Yuliana Radja
SEHATMAS: Jurnal Ilmiah Kesehatan Masyarakat Vol. 4 No. 4 (2025): Oktober 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/sehatmas.v4i4.6205

Abstract

Immunization is an effort to increase a person's immune system to avoid disease. Complete basic immunization coverage in 2018-2022 at the Ba'a Community Health Center experienced a significant decline and tended to be low so that it did not reach the 90% strategic plan target. The purpose of this study was to identify events related to the achievement of complete basic immunization coverage for infants at the Ba'a Community Health Center. The type of research used was quantitative with a cross-sectional study design. The age of the infants in this study ranged from 10-12 months, and the respondents were mothers of infants residing in the Ba'a Community Health Center work area. The sampling technique used purposive sampling, a sample of 72 respondents. The data obtained were analyzed using the chi-square test. The test results show that there is a relationship with a sufficient level of correlation between the variables of knowledge (0.018; r = 0.343), attitude (0.004; r = 0.384), distance (0.010; r = 0.340) and family support (0.026; r = 0.322), with the completeness of basic immunization in infants, while the support of health workers has a very weak level of correlation (0.554; r = 0.118) so that there is insufficient evidence to accept that there is a relationship between the support of health workers and the completeness of basic immunization in infants. It is recommended that the husband/family be willing to accompany the mother to the immunization site and provide motivation for the mother.
Tinjauan Pelaksanaan Standar Pelayanan Minimal pada Penderita Diabetes Melitus di Puskesmas Oesapa Kota Kupang Tahun 2024 Cesilia Eleonora Molo; Serlie K.A. Littik; Rina Waty Sirait
SEHATMAS: Jurnal Ilmiah Kesehatan Masyarakat Vol. 4 No. 4 (2025): Oktober 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/sehatmas.v4i4.6572

Abstract

Diabetes Mellitus is a non-communicable disease that causes high morbidity and mortality, thus requiring proper and serious handling and treatment efforts. Data from the Kupang City Health Office shows that the Oesapa Community Health Center is the community health center with the highest cases of DM in Kupang City with a low achievement of 65.4% of the Oesapa Community Health Center's target of 100%. This study aims to determine the implementation of Minimum Service Standards (SPM) for diabetes mellitus patients at the Oesapa Community Health Center in Kupang City in 2024. This type of research is a qualitative descriptive study with 6 informants using a purposive technique. The results of the study indicate that input elements in the aspect of human resource availability have met the standards, sufficient funds, BMHP and medicines are available and examination tools such as glucometer tests are available. The service method provided is in accordance with the SOP. The market or target is in accordance with service standards, monitoring and evaluation are running well. The implementation of SPM at Oesapa Health Center has not reached 100% due to uneven training, unavailability of insulin, inconsistency of patients in conducting routine check-ups at Oesapa Health Center and late reporting from health posts due to low awareness of officers and busy daily services so that they do not input data on time. Therefore, the researcher suggests that the health center improve training for health workers, increase patient awareness through education, and establish a routine reporting schedule.
Co-Authors Adu, Apris Allda Manoeain Amelya Betsalonia Sir Anderias Umbu Roga Andhrea Mesakh andiawa, maria asti Andreastra, Agustinus Putu Angie Oneng Muni Anin, Elvitta Eunike Belutowe, Oktaviana Ben Vasco Tarigan Berek, Norce Ch. Buky, Hendrosius Endo Cesilia Eleonora Molo Chrisanta Oktaviane Daria Dadus Christin Rony Nayoan Christina Rony Nayoan Dara, Wilhems Datu K. Tandirura David B.W. Pandie Delprison Ndula Ratu Dian Lestari Anakaka Diana Aipipidely Dodo, Dominirsep Ovidius Domnirsep O. Dodo Elnike Putri Dju Nina Engge, Elisabeth Tresia Enjelita Mariance Ndoen Hana, Elvira Olfriane Tanggu Helga Jilvera Nathalia Ndun Hinga, Indrianti A. Tedju Idawati Trisno Jacob Matheos Ratu Jayanti Wake Lulu Jesica Angelina Dua Meak Juliatri P. D. Ledo Junias, Marylin S. Junias, Marylin Susanti Keron, Maria Sahra Kikhau, Adriana M. O. Lahur, Florensia Anggeli Leba, Yohanis Muliarta Lewi Jutomo Liliweri, Aurelia Maria Limbu, Ribka M. Dinah Ch. Lerik Mado, Fransiskus G. Mado, Fransiskus Geroda Mage, Mernon Yerlinda Carlista Manafe, Ovlian Afri Manoe, Lafelia Mertanzha Maria Agustina Lebho Maria Indrawati Dairo Lede Maria Vivianty Djawa Masrida Sinaga Mikael M. Reca Monika Bonlay More, Yohana F Muda, Wina Jensisca Muntasir, Muntasir Napitupulu, Melissa Putri M. Noorce Christiani Berek Rahmawati, Eka Muftiana Ramses Elim Ramses Victor Elim Regaletha, Tadeus A. L. Rina Waty Sirait Rinawaty Sirait Riwu, Yuliana Radja Roga, Andrias Umbu S. P. Manongga S.P. Manongga Salesaman, Frans Sani, Aurelia Melan Santi Batu Sariana Kadja Sinaga, Masrida Sirait, Rina Waty Sirik, Maria Prisila Soni Doke Stefanus P Manongga Sugi D. P. Soegianto Talahatu, Anna Teuf, Ary Kurniati Thien, Alesandro Delvicchio Tupa, Yerikho Vienelda Selan Weraman, Pius Werawan, Pius Wijaya, R. Pasifikus Christa Ximenes, Gracieth Tomas Correia Dias Yeni Damayanti Yofandri Thobias Tallo Yopinsias Endi Langga Yoseph Kenjam Yudhisinta Missa