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Optimalisasi Strategi Pengembangan Sumber Daya Manusia Dalam Meningkatkan Efektivitas Pelayanan Publik di Era Digital 2045 Leni Rohida; Siti Khumayah; Hagies Ferdiansyah Akbar
Prosiding Seminar Nasional Ilmu Manajemen Kewirausahaan dan Bisnis Vol. 2 No. 2 (2025): Desember : Prosiding Seminar Nasional Ilmu Manajemen Kewirausahaan dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/prosemnasimkb.v2i2.213

Abstract

To respond to the challenges and needs of contemporary society, the public sector must rapidly adapt to digital transformation. The objective of this research is to examine relevant and adaptive human resource development strategies for the digital ecosystem and to evaluate how they impact the quality of public services in the era of technological disruption. This research uses a descriptive qualitative approach with a literature review and policy analysis. It analyzes best practices from government institutions, both national and international, in developing human resources oriented towards the digital era. Key findings indicate that optimizing human resources requires not only improving technological capabilities or digital expertise; it also requires reconstructing leadership paradigms, flexible organizational cultures, and implementing meritocratic systems and data-driven performance management. It is evident that technologies such as big data analytics, artificial intelligence (AI), and the Internet of Things (IoT) can help improve public services, but the success of these technologies depends heavily on the capabilities and readiness of the employees who manage these systems. An integrated digital talent ecosystem must be built, encompassing continuous training (learning for life), collaboration between government, academia, and business (the triple helix model), and a regulatory framework responsive to technological developments. Furthermore, it is emphasized that developing digital integrity and ethics is crucial as a pillar of good governance in the digital era. Optimizing human resource development strategies systematically and sustainably will enable Indonesia to improve the efficiency of public services and strengthen the competitiveness of its bureaucracy globally. By 2045, adaptable, innovative, and highly integrated human resources will be the primary drivers of a digital government transformation that is inclusive, responsive, and future-oriented.
Local government innovation towards good governance through public service malls Nurilawati, Nurilawati; Apriliyanti, Rena; Khumayah, Siti; Imawan, Khaerudin
Indonesian Journal of Multidisciplinary Science Vol. 3 No. 7 (2024): Indonesian Journal of Multidisciplinary Science
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/ijoms.v3i7.850

Abstract

Public Service Mall (MPP) is an initiative to ensure good governance in Indonesia by improving the standard of good governance public services. Cirebon Regency Government continues to make various innovations through the implementation of the public service mall managed by the Investment and One-Stop Integrated Services Office (DPMPTSP) in the form of licensing and non-licensing in one place for various public services from several agencies. The author tries to provide several recommendations as follows: (1) Strengthening human resources to ensure that fresh initiatives in carrying out government duties; (2) Strengthen cooperation partners with related bureaucracy to improve the quality of services; (3) Pay attention to the technical aspects of successful implementation; (4) Increase bureaucratic commitment to the implementation and contributing to the distribution of duties and participation in public services towards good governance.
Coffee culture: Gen Z and coffee shops Azahra, Ditha Arditia; Apriliani, Zahra Arni; Muabdan, Muabdan; Khumayah, Siti; Wulandari, Sri
Indonesian Journal of Multidisciplinary Science Vol. 3 No. 9 (2024): Indonesian Journal of Multidisciplinary Science
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/ijoms.v3i9.906

Abstract

The provision of restitution to victims of criminal acts is considered not optimal in its implementation with various problems such as from the regulatory aspect and at the level of implementing relevant stakeholders in the implementation of prosecutions. The results of this study will be presented by describing the data obtained through literature studies analyzed by quantitative methods. The study shows that there is a need for an arrangement that contains a substitute crime if the defendant or convicted person is not able to pay a replacement crime as a norm that becomes the legal basis for public prosecutors and judges in prosecuting and deciding cases. The problem arises due to the lack of comprehensive regulations regarding criminal charges in lieu of the payment of compensation, the non-regulation of criminal substitutes for the payment, and the nonregulation of the amount of the criminal substitute. The ideal arrangement in a criminal prosecution that is carried out comprehensively and correctly by the relevant parties is expected to provide legal certainty, justice, and expediency.
Sorting waste saving gold: CSR innovation The Gade Clean and Gold PT Pegadaian Cirebon Area Tiyarna, Achmad Ivan; Santoso, Akbar Putra; Brian, Calvino; Khumayah, Siti; Wihayati, Welly
Indonesian Journal of Multidisciplinary Science Vol. 3 No. 10 (2024): Indonesian Journal of Multidisciplinary Science
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/ijoms.v3i10.922

Abstract

The Gade Clean and Gold program is a CSR program from the central Pegadain which aims to develop gold savings that specialize in each area to find waste banks in their respective regions to collaborate with and are committed to taking part in overcoming waste problems in Indonesia through waste management. Cirebon City is part of the PT (Perseudota Indonesia) The Gaga Clean And Gold program, aiming to address its significant waste problem. The purpose of this research is to explain the management of The Gage Clean and Silver program. The data is divided into primary, obtained through interviews with Public Relations and Marketing Executive employees of PT, and secondary, sourced from literature such as books, journals, and newspapers. The researchers used qualitative approach with descriptive qualitative method. The results of the research are as follows. Firstly, PT has planned The GAGE program to find information on the best waste bank information with the Financial Services Authority (OJK), approach by gathering waste bank managers and the community, budget management for waste bank infrastructure. Secondly, it motivates stakeholders by forming company awareness by providing injections of funds to waste banks to improve infrastructure facilities in the form of creating waste bank parks, renovating waste bank warehouses and providing gowes cars for waste transportation activities made by PT. Finally, the suggestions that can be given by researchers through the results of research on the management and management of the Gade clean and gold program are as following.
The Role of SKP Application In Improving Employee Performance Febrian Jaya, Aldi; Fadillah, Alfandi; Khumayah , Siti; Imawan , Khaerudin
Journal Research of Social Science, Economics, and Management Vol. 3 No. 11 (2024): Journal Research of Social Science, Economics, and Management
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jrssem.v3i11.674

Abstract

Civil Servants (PNS) are in front of all government activities to meet the needs of the community and become the driving force of government processes in Indonesia. The government's human resources agency (BKPSDM) in Majalengka Regency has started carrying out their work procedures online as everyone can now access the Internet. processes and obstacles and how to overcome these obstacles This study uses qualitative research with descriptive methods, the selection of this method is in accordance with the opinions of Miles and Huberman Punch (1992), namely data reduction, data presentation and conclusions. Data was collected from various sources through interviews. Observations were also made at the place of Employee Performance Target (SKP). Based on the results of the study, it can be concluded that the SKP assessment at the Human Resources Personnel and Development Agency (BKPSDM) of Majalengka Regency performance standards assessed and evaluated by the sirancage system are considered quite effective. This is because for filling out SKP related to online attendance with the sirancage application itself, this ASN management independently has the ability to describe and identify ASNs that function effectively and not. ASN itself uses SKP components and work behavior.
Quality of Public Services with the Utilization of Digital Platforms in Perumdam Haryani, Salzabila; Nur W, Herlina; Winda, Winda; Gani Akbar, Muhamad; Khumayah, Siti; Imawan, Khaerudin
Asian Journal of Social and Humanities Vol. 2 No. 10 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i10.336

Abstract

The government is responsible for providing various aspects of state life, including services to meet health and education needs. The importance of this research is to determine how Perumdam Tirta Darma Ayu uses digital platforms to improve the capabilities of its human resources and solve unsolved problems. The headquarters of the Tirta Darma Ayu Regional Public Company for Drinking Water is the location of this qualitative research. This research collects data through interviews, documentation, and observation. Instead, this study uses the dimensions of strategy, human resource capacity, and service quality. Three suboptimal aspects: reliability, responsiveness, and empathy are the things that many customers complain about. experiencing problems with the complaint service information system that uses digital platforms. According to this study, public service human resources are still less able to use digital platforms. Therefore, the researcher suggests several methods, such as automating quality, building and developing a Service Information system, adding qualified technicians, providing instructions on how to communicate customer wishes, and providing clear and accurate information.
Population Activation Service Through Digital Civil Identification App Mutaqin, Fatwa; Kurniawan, Angga; Tri Andoyo, Syuban; Khumayah, Siti; Wulandari, Sri
Asian Journal of Social and Humanities Vol. 3 No. 1 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v3i1.382

Abstract

Digital population identity is a government innovation for the digitization of population documents as stated in the Minister of Home Affairs Regulation No. 72 of 2022 concerning standards and specifications for hardware, software and electronic identity card forms as well as the implementation of digital population identity. This study describes the quality of population activation services through the IKD application. The type of research used is empirical which is descriptive with a qualitative approach, primary data research data sources and secondary data. Data collection techniques through observation, interviews and documents. Data analysis techniques use data reduction, data recitation and conclusion research. The quality of service in this study uses the theories of Parasuraman, Zeithaml, and Berry (2013:23), namely tangibles, reability, responsivess, assurance and empathy. The result of this research is that the quality of IKD services is not optimal, as seen from the tangibles dimension (realized) in the infrastructure and facilities of IKD services and there are still obstacles, namely in the IKD activation procedure due to limited public knowledge.
Implementasi Kebijakan Aplikasi Pendaftaran Online Pada Pasien Rawat Jalan RSUD Waled Kabupaten Cirebon Istinaroh, Titin; Khumayah, Siti; Permana, Ipik
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 4 No. 11 (2025): COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v4i11.2993

Abstract

Upaya meningkatkan pelayanan pasien secara optimal terhadap public RSUD Waled berusaha untuk memperbaiki segi pelayanannya diantaranya adalah pada saat akan mendaftar yaitu adanya Pendaftaran Online Mobile JKN. Aplikasi MJKN ini bertujuan untuk mempermudah ketika pasien akan berkunjung ke RSUD Waled. Namun kenyataan dilapangan Masyrakat belum banyak yang menggunakan aplikasi pendaftaraan Online MJKN. Penelitian bertujuan Untuk dapat mengetahui implementasi kebijakan aplikasi pendaftaran Online Mobile JKN pada Pasien Rawat jalan di RSUD Waled. Serta untuk mengetahui hambatan -hambatan dalam penggunakan aplikasi pendaftaran Online Mobil JKN pada Pasien Rawat Jalan. Untuk mengetahui upaya-upaya dalam mengatasi hambatan dalam penggunaan Aplikasi Pendaftaran Online Mobile JKN Pasien Rawat Jalan. Metodelogi yang di gunakan dalam penelitian ini menggunakan Metode kualitatif dengan pengumpulan data wawancra, obserfasi dan dokumentasi. Sedangkan teori yang di gunakannya teori Implementasi Kebijakan Publik Menurt Charles O. Jones yang terdiri dari 3 aspek yaitu organisasi, interpretasi,aplikasi. Banyak Masayarakat yang masih menggunakan pendaftaraan Offline ini dikarenakan ada 2 sebab, pertama sebelum mendapat Nomor antrian diantaranya tidak memiliki Hp android,merasa aplikasinya terlalu ribet bagi pengguna yang sudah berusia lanjut,kuota dokter habis,tanggal control yang sudah lewat, loding lama. Kedua setelah mendapat Nomor antrian diantaranya tidak dapat untuk print SEP, tidak dapat melakukan Verifikasi muka atau sidik jari, perubahan data pasien di MJKN.
Public Value Badan Usaha Milik Desa (Bumdes) Dalam Pemberdayaan Pemuda Di Desa Kaplongan Lor Kecamatan Karangampel Kabupaten Indramayu Bayu Permana, Novandi; Siswoyo, Mukarto; Khumayah, Siti
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 4 No. 11 (2025): COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v4i11.3010

Abstract

Penelitian ini mengkaji dan menjawab permasalahan mengenai Bagaimana Public Value Badan Usaha Milik Desa (BUMDES) dalam Pemberdayaan Pemuda di Desa Kaplongan Lor, Hambatan apa saja yang terjadi pada Public Value Badan Usaha Milik Desa (BUMDES) dalam Pemberdayaan Pemuda di Desa Kaplongan Lor, serta Upaya-upaya apa saja yang ditempuh untuk menangani hambatan Public Value Badan Usaha Milik Desa (BUMDES) dalam Pemberdayaan Pemuda di Desa Kaplongan Lor. Penelitian ini termasuk jenis penelitian kualitatif dengan wawancara mendalam, observasi, dokumetasi dan studi kepustakaan. Studi lapangan dilakukan melalui wawancara dengan informan kunci dan informan pendukung serta pengamatan langsung ditempat penelitian. Adapun pembahasan yang dapat diuraikan adalah sebagai berikut: 1) Public Value Badan Usaha Milik Desa (BUMDES) dalam Pemberdayaan Pemuda di Desa Kaplongan Lor masih terdapat beberapa hambatan yang menimbulkan public value (nilai publik) kurang optimal. 2) Hambatan Public Value Badan Usaha Milik Desa (BUMDES) dalam Pemberdayaan Pemuda di Desa Kaplongan Lor terjadi beberapa hal yaitu diantaranya kurangnya keterlibatan pemuda dan masyarakat sehingga merasa antipati terhadap kegiatan desa, Kerjasama pengurus yang kurang baik antara, masyarakat, pemuda, dan pemerintah desa. 3) Upaya penanggulangan dalam menangani hambatan yang terjadi pada Public Value Badan Usaha Milik Desa (BUMDES) dalam Pemberdayaan Pemuda di Desa Kaplongan Lor diantaranya yaitu Pembaharuan struktur organisasni yang ada di BUMDES guna menjadikan pengurus yang lebih semangat dan memiliki tujuan yang jelas, Pengambilan keputusan yang terukur dalam menentukan tujuan sehingga pembangunan desa dapat terealisasi secara efektif dan efisien.
Implementasi Kebijakan Sistem Informasi Manajemen Kepegawaian Indramayu (Simakayu) Bagi Aparatur Sipil Negara (ASN) Di Kabupaten Indramayu Riyati, Rin; Siswoyo, Mukarto; Khumayah, Siti
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 4 No. 11 (2025): COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v4i11.3011

Abstract

Kebijakan penerapan Sistem Informasi Manajemen Kepegawaian Indramayu ini telah ditetapkan dengan Peraturan Bupati Indramayu Nomor 55 Tahun 2023 tentang Tata Kelola Data Pada Sistem Informasi Manajemen Kepegawaian di Lingkungan Pemerintah Kabupaten Indramayu. Tujuan dari Peraturan Bupati Nomor 55 Tahun 2023 ini adalah untuk mewujudkan SIMAKAYU sebagai pusat data yang akurat, terkini, terintegrasi dan terpadu. Metodologi yang digunakan dalam penelitian ini adalah deskriptif pendekatan kualitatif, teknik pengumpulan data menggunakan study literatur, observasi, wawancara dan dokumentasi. Pengujian keabsahan data menggunakan teknik triangulasi. Teori yang digunakan dalam penelitian Implementasi Kebijakan Manajemen Kepegawaian Indramayu (SIMAKAYU) ini menggunakan Teori George C. Edward III yang dipengaruhi 4 dimensi yaitu: komunikasi, sumber daya, disposisi/sikap pelaksana dan struktur birokrasi. Hasil penelitian Implementasi Kebijakan Sistem Informasi Manajemen Kepegawaian Indramayu (SIMAKAYU) menunjukkan belum efektif kendala nya yaitu kompetensi pegawai di bidang teknologi Informasi masih kurang. Kesadaran pegawai dalam mengupdate data kepegawaian masih rendah. Anggaran untuk sarana dan prasarana masih belum memadai. Standar Operasional Prosedur aplikasi Sistem Informasi Manajemen Kepegawaian Indramayu (SIMAKAYU) belum ada. Monitoring dan evaluasi belum dilaksankakan secara berkala. Reward dan puneshment belum diterapkan sehingga kurang memotivasi pegawai/ pelaksana kebijakan untuk aktif mengimplementasi Kebijakan Sistem Informasi Kepegawaian Indramayu.
Co-Authors Abdul Jalil Hermawan Abdul Jalil Hermawan, Abdul Jalil Abdullah Abdullah Adelia, Kania Destriawati Adi Nugraha Adiansyah, Achmal Hakim Adinda Salwa Salsabila Adinda Salwa Salsabila Afwan Abdi Salam Aghnia Dian Lestari Agnia, Neneng Siti Agus Supriyadi Ajeng Putri Wulan Guritno Akbar, M. Hikmal Aldi Febrian Jaya Alfandi Fadillah Alfitri, Alfi Alifa Aliya Rivani Putri Alya Sabrina Rahmadhani Amellia Amellia Andi Lala Anez, Celbi Angelica, Nevlin Angga Kurniawan Aninditto Rivally Sudarisman Apriliani, Zahra Arni Apriliyanti, Rena Arthawidya, Wita Aryana, Regina Ayu Apriliyani Azahra, Ditha Arditia Azhira Zahranisa Baihaqi, Anienda Noor Laila Balqis Salsabilah, Lady Bayu Permana, Novandi Bayu Pratama Al-farizi Billa, Putri Salsa Brian, Calvino Cahyani Cahyani Chuluk, Nisa Amelia Cindy Aulia Rahmadina Daimah Daimah Davita, Sacharissa Dedeh Ermawati Dedet Erawati Defi Febrianti Desi Maelinda Desi Permatasari Desy Permatasari Dewi, Meliyana Wati Dharliana Hardjowikarto Dharliana Hardjowikarto Dian andriany Dian Lestari, Aghnia Dicky Triansyah Dimas Widi Dwiputra Dimas Zuanfaizin Pamungkas Dinanty, Yolanda Dara Diny Tri Agustin Dirgantara Yosef Dwi Lestari Elga Elgia Eprin Endang Sutrisno Eni Listiana Euis Nurohmah Fadhila, Rheza Yapi Fadhilah, Amiroh Nur Fadhillah Shofa Lucyana Fadillah, Alfandi Faiz Abdul Haq Faiz Muhammad Kautsar Fani Maharani Farida Nurfalah Farida Nurfalah, Farida Fatwa Mutaqin Faudzi, Azwar Fauziah, Riska Fayyadh Fadhlurrohman Assegap Febrian Jaya, Aldi Fernando Hakim Fiki Azkiya Filiah Nuralifah Fira Hasanah Firman Fathurrahman Fresy Latifah Azies Frizqy Afia Grandi Gani Akbar, Muhamad Ghina Amaliyah Gita Wibowo, Tifanny Aurelia Grandi, Frizqy Afia Habib Rahman Hagies Ferdiansyah Akbar Haifa Nurul Anfi, Aura Haikal Fajrin Hamdi, Rizal Hanan, Ruina Adzra Haryani, Salzabila Hasanah, Fira Helsa Liski Hendrawan, Ruli Herlina Nur W Hindratma, Deffy May Husniati, Meylina Iis Aisah, Iis Ika Atikah Ikah Marikah Ikawati, Fina Ilham Fauzian Andika Ilham Wahyudin Iman Nuryadi Imawan , Khaerudin Indah Nurilah Ipik Permana Iqlima Anindia Halimatussa'diyah Isma Azza Isma Qonaah Ismatuzzaeni Ismatuzzaeni Ismatuzzaeni, Ismatuzzaeni Istinaroh, Titin Iwan Yusuf Ridwan Jannah, Ghina Roudhotul Juliana, Encep Kacung Arif Rohman Kartini Kartini Khaerudin Imawan Khalimatul Sa'diyah, Salsabilah Khoirul Umam Komalasari Komalasari Komalasari Komalasari Krisna Pratiansyah, Panji Ladini, Idfi Eva Leni Rohida Lestari, Ratna Ayu Listiana, Eni Lita, Lita Lukita, Farhan Zerlinda Lusiana Herawati Lutfi Nur Baity M. Nuruzzaman Mardiani, Lina Meisy Septia Muzdalifah Meylani, Memey Miastuti Miftahul Jannah Miftahul Jannah Moch Fakhruroji Mochamad Adam Syahdani Moh Sutarjo Moh Sutarjo Moh. Sutarjo Mohammad Zidan Ramdhani Mohd Naufal Bin Yunos Muabdan, Muabdan Muchtar, Aiman Aditya Muhaemin, Enjang Muhamad Gani Akbar Muhammad Fauzan Hazami Muhammad Hudan Fathanudin Muhammad Triesnabayu Muhammad Zainal Muttaqin Mukarto Siswoyo Muriany, Jossy Andro Mutaqin, Fatwa Nadia Nisa Aulia Nadya Salsabilla Stephanie Nadya Salsabilla Stephanie Nafa Meliayana Nevlin Angelica Nisrina Nur Alfi Laili Nugraha, Noval Nur W, Herlina Nur Wahidin Nurahman, Reza Nurhana Dhea Parlina Nurilawati, Nurilawati Nurmalia, Indah Nurnabila, Zahra Akilah Nursahidin . Nuryadi, Iman Oktoviani, Lia Patmawati Patmawati Pizah, Azhar Nur Aulia Prafieta Amarta Pratiwi, Chandra Putri Amalia Putri Wulan Supriatin Putri, Aprilia Sabila Putri, Faradita Sari Eka Putri, Nabila Putri, Nadya Angelica Difiana Putri, Olivia Dwi Marliana Rafly Ananda Yanuar Rahmandika, Rizal Rahmat Hidayat Rahmat Hidayatullah Rahmayanti Rahmayanti Rahmayanti Rahmayanti Rahmayanti Restu Holiskya Rhevallino Daneztha Sulintang Ria Apriliyani Putri Ridwan, Iwan Yusuf Risti Agustina Riyati, Rin Rizal Rahmandika Ropiah Ropiah Rudi Setiawan Salsa Azzahra Irvanianto Salzabila Haryani Sandy Jatmika Fauzan Santoso, Akbar Putra Sari, Siti Nadia Sarifhatul Aini Yuliyus Putri Sehan Yudha Fahreza Selamonika, Tiara Septiany, Fenny Silvi Riani Siti Adira Kania Siti Anisah Siti Fatimah Siti Fatimah Sri Wulandari Sri Wulandari Suhartanti, Sita Wirantik Sukari Sukari Sukari Sukari, Sukari Suratno, Ade Inggit Suryati, Iis Susanti, Andhini Indah Sutarjo Sutarjo Syahdani, Mochamad Adam Syahputra, Ahmad Reynaldi Syahril Ramadhan, Raden Muhammad Syuban Tri Andoyo Tazqiyatas Safira Teddy Arif Permana Tiar Handayani Tiyarna, Achmad Ivan Tri Andoyo, Syuban Triansyah, Dicky Umami, Roisatul Vickry febrian Wahyudin, Ilham Welly Wihayati Welly Wihayati, Welly Widyanto Widyanto Winda Winda Winda Winda Wita Arthawidya Wulani Wulani Yanuar, Rafly Ananda Yones, Novita Yosa Yosa Yosa, Yosa Yudha Fahreza, Sehan Yulia Puji Lestarii Yulistiani Yulistiani Yusuf Yusuf Zain, Yoga Pramudya Azhar