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The influence of service quality, brand equity, promotion, and perception of justice on customer trust of sharia pawnshop service users Nurissyarifah; Rahayu Mardikaningsih; Anna Zakiyah Hastriana
Alkasb: Journal of Islamic Economics Vol. 3 No. 2 (2024)
Publisher : Islamic Economics Study Program, Faculty of Sharia and Islamic Economics, Universitas Annuqayah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59005/alkasb.v3i2.220

Abstract

In contemporary Indonesia, Islamic pawnshops are experiencing widespread growth, offering a Sharia-compliant collateral-based lending system that provides financial assistance to individuals. These institutions provide various financial products, including pawning services for gold, collateralized goods, vehicles, and electronics. This study investigates the impact of service quality, brand equity, promotional activities, and perceptions of fairness on customer trust among users of Islamic pawnshop services. Specifically, it aims to determine the level of customer trust in Islamic pawnshop companies, considering the quality of service and the ease of transactions they offer. Employing a quantitative methodology, this research utilizes both primary and secondary data. The target population encompasses all customers of Islamic pawnshops in Surabaya, from whom a sample of 50 respondents participated by completing questionnaires. The collected demographic data reveals that the majority of respondents (34.10%) were over 20 years of age, indicating the inclusion of both adolescent and adult participants. Furthermore, a significant portion (45.8%) were actively employed. Regarding gender, the sample comprised 24.9% male and 26.1% female respondents. In terms of educational background, the respondents exhibited diversity, with 46.7% holding vocational, high school, or diploma qualifications.
Pelatihan Garnish Sayur Bagi Pemula Untuk Kader Tim Penggerak Pemberdayaan Dan Kesejahteraan Keluarga Desa Wilayut Risda Lailul Yulfa Fitria; Yusti Sahida Putri; Ernawati Ernawati; Haniyah Haniyah; Rahayu Mardikaningsih; Eli Retnowati; Misbachul Munir; Tri Seno Anjanarko
Kegiatan Positif : Jurnal Hasil Karya Pengabdian Masyarakat Vol. 1 No. 3 (2023): September : Kegiatan Positif : Jurnal Hasil Karya Pengabdian Masyarakat
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/kegiatanpositif.v1i3.700

Abstract

Utilization of Waste Paper Through Recycling and Entrepreneurial SpGarnish includes the art of competition in making decorations from food in the form of fruits and vegetables that have aesthetic value, but can be consumed. Competence in making garnish prioritizes expertise in carving or shaping materials into artistic items that are always evolving. Community service in the form of vegetable garnish training is aimed at increasing the competence of Wilayut Village housewife cadres to improve the economy and welfare for beginners. This training aims to find out (1) efforts to improve the competence of making garnishes, (2) increase the competence of attitudes, knowledge, and skills, (3) training improves the standard of living influences the level of education in the family. The garnish training does not just provide education but the practice of garnish training is prioritized. The garnish competition activities were carried out by involving training methods, in theory and hands-on practice. The results of the Wilayut Village housewife vegetable garnish competition have started from the process of carving tomato, cucumber, carrot vegetables to form a decorative presentation for food. The skill of garnish can be a source of developing a business for beginners.irit Development.
NILAI PELANGGAN DITINJAU DARI KELAS MEREK DAN CITRA MEREK PADA PRODUK KOSMETIK Rahayu Mardikaningsih; Samsul Arifin; Arif Rachman Putra; Misbachul Munir; Tri Seno Anjanarko
Jurnal Ilmiah Satyagraha Vol. 6 No. 1 (2023): Jurnal Ilmiah Satyagraha
Publisher : Universitas Mahendradatta

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Abstract

Marketing Management is not only faced with increasingly strongbusiness competition but also changes in consumer behavior. The development oftechnology and changes in lifestyle cause consumers to have dynamic behavior.Customer value is one of the consumer behavior that can change the direction of thecompany's marketing. All factors considered capable of influencing customer valuewere studied such as brand class and brand image. This research was conducted todetermine customer value in terms of brand class and brand image. The study wasconducted on 90 users of SKII brand facial care products. The research sample wasobtained by purposive sampling which will then fill in the questionnaire which is thesource of the data for this research. The data is processed by regression technique.The results of the study show that brand class influences the formation of customervalue to consumers. The results showed that the brand class affects the formation ofcustomer value to consumers. In addition, this study also shows that customer valuecan be developed by developing a brand image. Brand class together with brandimage have been proven to build customer value to consumers.
HARGA DAN KEBERAGAMAN PRODUK SERTA PENGARUHNYA TERHADAP LOYALITAS PELANGGAN RESTORAN Ella Anastasya Sinambela; Rahayu Mardikaningsih
Jurnal Ilmiah Satyagraha Vol. 5 No. 1 (2022): Jurnal Ilmiah Satyagraha
Publisher : Universitas Mahendradatta

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Abstract

The restaurant business is one of the most competitive businesses inthe industry. The strategic step of each restaurant is to determine whichcompetitive variables can attract new customers and keep existing customersvery important to managing a successful restaurant. Various offers in therestaurant industry cause the perpetrators to try to get loyalty from theircustomers. This study aims to analyze the effect of price and product variant oncustomer loyalty. The survey was conducted on 110 customers using accidentialsampling techniques. Multiple linear regression analysis using SPSS 25 forWindows software is used as an analysis tool for data processing. The resultsshowed that the price and product variant had a significant effect on customerloyalty partially or simultaneously.
PENCAPAIAN KEPUASAN KERJA BAGI KARYAWAN MELALUI KONDUSIVITAS LINGKUNGAN KERJA DAN MOTIVASI KERJA Samsul Arifin; Rahayu Mardikaningsih
Jurnal Ilmiah Satyagraha Vol. 5 No. 2 (2022): Jurnal Ilmiah Satyagraha
Publisher : Universitas Mahendradatta

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Abstract

Employees are the company's capital to run its operations. Notonly high sales, having good employees and having high abilities will helpthe company to achieve company goals. The importance of employees forcompanies requires management to always satisfy employees while working.Factors that can increase job satisfaction will always be the attention ofmanagement such as the work environment and work motivation. This studyaims to determine and analyze the role of work environment and workmotivation on job satisfaction. This research was conducted at one of thecompanies in Sidoarjo. This study used 92 respondents as a sample. Theanalytical technique used was multiple linear regression. The results showedthat the work environment had a significant effect on building jobsatisfaction. Work motivation has also been shown to have a significant effecton the formation of job satisfaction. Both variables have a significant effecton increasing job satisfaction.
Pelatihan Ecoprint Pada Totebag Dalam Meningkatkan Kreatifitas Anak di desa Pasinan Kecamatan Lekok Pasuruan Ishtifaiyyatul Qudsi; Nunik Hidayati; Farihah Ainun; Rahayu Mardikaningsih; Didit Darmawan; Mila Hariani; Rommy Hardyansah
Masyarakat Berkarya : Jurnal Pengabdian dan Perubahan Sosial Vol. 1 No. 4 (2024): November: Masyarakat Berkarya : Jurnal Pengabdian dan Perubahan Sosial
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/karya.v1i4.747

Abstract

"Eco" (ecosystem) means nature, and "Print" means printing. These two words are combined into the word ecoprint. This method was developed with the aim of producing high-quality artwork using natural materials as dyes and design motifs. Leather is one of the materials used to make the ecoprint process. Namely leaves and plant flowers. Although each fabric uses the same type of plant leaves, the ecoprint process uses natural materials to create unique themes and patterns on each fabric. Using the PAR (Participatory Action Research) service method in the form of an approach by increasing community participation so that they can participate in the activity. This activity begins by determining the right day and date of implementation after that conducting observations and permission from the principal at MI Ihatta and MI Miftahul Ulum schools to be able to carry out activities at the school, in addition, ecoprint training activities are also held in the yard of the village hall office. There are several ways to make ecoprints, including (1) turning the tote bag inside out, (2) lining the inside with plastic so that the resulting color does not spread, (3) arranging several plant shapes on the tote bag and using the leaves and flowers, (4) after that cover the arranged plant parts using other plastic, (5) hit it using a stone or hammer slowly while holding the plastic cover so that the results obtained are not messy, (6) and the last stage is removing the remains of the plants that are stuck to the tote bag, after that turning the tote bag back to its original position and forming several beautiful motifs from the plant parts.
Dinamika Manajemen Konflik Di Lingkungan Kerja Didit Darmawan; Rahayu Mardikaningsih; Eli Retnowati; Nurul Masithoh; Ernawati Ernawati
Jurnal of Management and Social Sciences Vol. 1 No. 4 (2023): Oktober : Journal of Management and Social Sciences
Publisher : CV. Aksara Global Akademia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59031/jmsc.v1i4.366

Abstract

This research addresses the application of conflict management in the work environment. Through analysis, it explores effective resolution strategies and their impact on organizational health. Qualitative research methods were used to collect data from various sources, including interviews, observations, and literature reviews. The study findings show that understanding the concept of conflict and applying appropriate resolution techniques are essential to creating a balanced work environment. Effective constructive solutions involve communication skills training, cultural development, and encouraging active participation to resolve conflicts. The identification of these solutions can have a positive impact on productivity and organizational well-being. Evaluating and measuring the success of conflict management implementation is a key factor to ensure a positive impact. Team performance assessment methods, team member satisfaction surveys, and evaluations were used to gain an understanding of achievements and potential improvements. This research contributes to the understanding of effective conflict management practices in the work environment.
PENGARUH MANAJEMEN SDM BERKELANJUTAN, BUDAYA ORGANISASI RAMAH LINGKUNGAN, DAN KEPEMIMPINAN TRANSFORMASIONAL HIJAU TERHADAP KINERJA LINGKUNGAN PERUSAHAAN DI KOTA SURABAYA Rahayu Mardikaningsih
Jurnal Ilmiah Satyagraha Vol. 8 No. 1 (2025): Jurnal Ilmiah Satyagraha
Publisher : Universitas Mahendradatta

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Abstract

This study aims to examine the influence of sustainable human resourcemanagement (HRM), green organizational culture, and green transformationalleadership on the environmental performance of companies in Surabaya City. Aquantitative approach was used with a survey of 100 corporate HR managersselected through purposive sampling. Data analysis was conducted using multiplelinear regression to evaluate the relationship between variables. The results showedthat the three independent variables had a significant influence on the company'senvironmental performance. Sustainable HRM contributes through managementthat supports sustainability, while green organizational culture strengthenscollective commitment to sustainability goals. Green transformational leadershipproved to be an important catalyst that drives innovation and pro-environmental behavior at all levels of the organization. These findings not only reinforcesustainability theory in academic literature, but also provide practical guidance forcompanies to improve their environmental performance. This research highlightsthe importance of an integrated strategy to create significant sustainability impactin the local context of Surabaya City.
UPAYA MEMBANTU MASYARAKAT MENEKAN PENYEBARAN COVID-19 MELALUI PEMBAGIAN HAND SANITIZER DAN MASKER DI PASAR MANUKAN KULON SURABAYA Sinambela, Ella Anastasya; Rahayu Mardikaningsih; Darmawan, Didit; Putra, Arif Rachman; Hariani, Mila
Jurnal Pendidikan, Penelitian dan Pengabdian Masyarakat Vol 1 No 2 (2021): Jurnal Pendidikan, Penelitian dan Pengabdian Masyarakat (NALA)
Publisher : Jurnal Pendidikan, Penelitian, dan Pengabdian Masyarakat

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Abstract

Covid-19 merupakan penyakit yang perkembangannya sangat cepat dan mewabah di beberapa negara. Upaya pencegahan Covid-19 dilakukan pemerintah melalui Kementerian Kesehatan dengan menginstruksikan kesadaran dan kepatuhan dalam penggunaan masker ketika di luar rumah. Hal ini perlu dilakukan karena Covid-19 dapat dengan mudah ditularkan melalui jalur pernapasan dan melalui kontak dengan permukaan yang terkontaminasi. Berdasarkan observasi di awal waktu pandemi, sebagian masyarakat yang beraktivitas di Pasar Manukan Kulon Surabaya belum semuanya memahami pencegahan Covid-19 dan tidak semua masyarakat menggunakan masker dan membawa hand sanitizer. Oleh karena itu, dilakukan kegiatan pengabdian kepada masyarakat dengan tujuan memberikan edukasi tentang pencegahan Covid-19 dan pembagian masker di Pasar Manukan Kulon, Surabaya. Metode kegiatan yang digunakan dalam kegiatan pengabdian masyarakat ini adalah edukasi kepada warga mengenai pencegahan Covid-19 dan pembagian masker beserta hand sanitizer. Hasil kegiatan pengabdian masyarakat ini adalah masyarakat yang beraktivitas di pasar Manukan Kulon menjadi paham tentang pencegahan Covid-19 dan paham pentingnya penerapan protokol kesehatan antara lain dengan menggunakan masker dan membawa hand sanitizer sebagai upaya pencegahan Covid-19.  
Before you beginThank you for submitting to the . You will be asked to upload files, identify co-authors, and provide information such as the title and abstract.Please read our Submission Guidelines if you have not done so already. When filling out the forms, provide as many details as possible in order to help our editors evaluate your work.Once you begin, you can save your submission and come back to it later. You will be able to review and correct any information before you submit. Masfufah; Eli Masnawati; Mujito; Suwito; Rahayu Mardikaningsih; Didit Darmawan; Arif Rachman Putra; Mardikaningsih, Rahayu
Jurnal Pendidikan, Penelitian dan Pengabdian Masyarakat Vol 5 No 1 (2025): Jurnal Pendidikan, Penelitian dan Pengabdian Masyarakat (NALA)
Publisher : Jurnal Pendidikan, Penelitian, dan Pengabdian Masyarakat

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Abstract

Kegiatan pengabdian masyarakat Qotmil Qur’an Universitas Sunan Giri Surabaya di Balai Pelayanan dan Rehabilitasi Sosial Penyandang Masalah Kesejahteraan Sosial (PRS PMKS) Sidoarjo bertujuan memperkuat aspek spiritual, sosial, dan psikologis penghuni balai melalui pembinaan keagamaan yang partisipatif dan humanis. Program ini menerapkan metode partisipatif dan kualitatif dengan melibatkan civitas akademika, staf, penghuni, serta mitra sosial secara aktif dalam pembacaan Al-Qur’an bersama, doa, tausiyah, dan dialog interaktif. Hasilnya menunjukkan adanya perubahan positif berupa peningkatan motivasi spiritual, kepercayaan diri, dan rasa kebersamaan di antara peserta. Selain memberikan manfaat bagi penghuni balai, kegiatan ini juga menjadi wadah aktualisasi diri serta pembelajaran kontekstual bagi mahasiswa dan dosen. Kolaborasi berkelanjutan antara UNSURI dan mitra eksternal membuktikan efektivitas sinergi dalam pemberdayaan kelompok rentan, sehingga program ini layak direplikasi di lembaga sosial sejenis untuk mendukung pembangunan karakter dan kesejahteraan spiritual masyarakat secara berkelanjutan.
Co-Authors Abdul Hafidz Rosydi Fuady Abdullah Ilmi Ach Agil Dzikrullah Ade Riyanto Adi Herisasono Agung Satryo Wibowo Ahmad Muhammad Ramadhan Akmal Maulidi Zam Zami Alfi Akhsanul Haq Allifia Hariaji Amaris Evania Putri Amir Bandar Abdul Majid Ana Arifiana Anggi Windra Kusuma Anna Zakiyah Hastriana Ardica Karunia Pradana Arif Rachman Putra Arif Rachman Putra Asnal Mala Aulia Ainindia Wanti Billy Sasmita Busro Muhammad Al Mursyidi Cilda Thesisa Ilmawan Dzinnur Citra Oktavina Eka Lidyawati Derisma Vita Noviyanti Desak Gede Sri Baktiasih Dessi Fitria Ningsih Dewi Qurrota A’yun Dewi Sekar Arum Dharma Setiawan Negara Diah Tri Novitaningrum Didit Darmawan Didit Darrmawan Dwi Sriwidadi Dwi Yuliana Pertiwi Eli Masnawati Ernawati Ernawati Ersa Dina Ersa Dina Fitaloka Farida Nabilah Farihah Ainun Fatimatus Zahro Fayola Issalillah Febriarsita Eka Sasmita Febriarsitas Eka Sasmita Firda Nuriyah Firza Fahriza Haniyah Haniyah Hariani, Mila Ishtifaiyyatul Qudsi Ismail Abduh Isthifaiyayyatul Qudsi Jahroni jahroni Jahroni, Jahroni Keisha Farellia Putri Lindra Khairunnisa Salsabila Putri Prameswari Laila Badriyah Laila Fitriyatus Sholihah Masfufah Masfufah Masfufah Masfufah Masfufah  Masrifah, Masrifah Maytita Tri Hardiyanti Miftakhul Jannah Mirza Elmy Safira Misbachul Munir Misbachul Munir Mochammad Idris Moh. Djaelani Muchammad Catur Rizky Muhaimin , Rizal Muhammad Mas Davit Herman Rudiansyah Muhammad Nabil Akmal Muhammad Yusron Maulana El-Yunusi Mujia Yahdillah Mujito Nabilah, Farida Nailul Ulah Al Chumairoh Machfud Nelud Darajaatul Aliyah Novita Faramedina Novritsar Hasitongan Pakpahan Nunik Hidayati Nur Sa’adatut Daraini Nurissyarifah Nurul Masithoh Nurul Safitri Qothrunnada, Zhunnun Radjawane, Louise Elizabeth Rafadi Khan Khayru Rafico Rifki Febrian Rafida Febriana Widya Putri Rahayu Mardikaningsih Rekha Widiawati Reny Nuraini Retnowati, Eli Rio Saputra Risda Lailul Yulfa Fitria Rizki Ananda Agust Lailita Rizma Melina Oktabian Alifani Roidatus Shofiyah Rokhmad Thoriqul Hidayat Rommy Hardyansah Safika S, Safika Sakia Amanda Deviana Putri samsul arifin Samsul Arifin Samsul Arifin Seno Anjanarko, Tri Shakilla Fajri Angelina She Fira Azka Arifin Sifa Fauzi Yulianis Sinambela, Ella Anastasya Siti Helmyati Siti Kholidatur Rodiyah Siti Ma’rifatul Mahbubah Siti Nur Halizah Surahmah Surahmah Surahmah, Surahmah Sustian Alfina Suwito Uswatun Chasanah Utami Puji Lestarie Wakid Evendi WULANDARI Yayu Sriwahyuni Hamzah Yeni Vitrianingsih Yuliani Yuliani Yuliastutik Yuliastutik Yusti Sahida Putri zahrotul jannah Zhunnun Qothrunnada Annisa Salam Al-Madury Zulfa Aji Rani Isnuitama