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All Journal Journal of Governance and Public Policy Sawala : Jurnal Administrasi Negara Ganaya: Jurnal Ilmu Sosial dan Humaniora Administratio : Jurnal Ilmiah Administrasi Publik dan Pembangunan Jurnal Ilmiah Pendidikan dan Pembelajaran Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Jurnal Abdimas Bina Bangsa Proyeksi: Jurnal Ilmu-Ilmu Sosial dan Humaniora JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS International Journal of Public Administration Studies Journal of International Conference Proceedings Hulondalo Jurnal Ilmu Pemerintahan dan Ilmu komunikasi (JIPIK) Provider Jurnal Ilmu Pemerintahan (PROJIP) Public Policy Journal Madani: Multidisciplinary Scientific Journal Jurnal Ilmiah Multidisiplin Amsir Dynamics of Rural Society Journal Jambura Journal of Administration and Public Service Journal Education and Government Wiyata Socius: Social Sciences Research Journal Jurnal Riset Multidisiplin dan Inovasi Teknologi INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Empiris Jurnal Pengabdian Pada Masyarakat (EJPPM) Journal of Innovative and Creativity Jurnal Pengabdian Pada Masyarakat Eldimas JianE (Jurnal Ilmu Administrasi Negara) Journal of Governance and Public Administration Jurnal Intelek Dan Cendikiawan Nusantara Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik International Journal of Economics, Business and Innovation Research Ulil Albab Abdurrauf Science and Society Jurnal Ekonomi, Manajemen, Ilmu Sosial dan Politik
Juriko Abdussamad
Universitas Negeri Gorontalo
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THE INFLUENCE OF EMPLOYEE PERFORMANCE ON SERVICE QUALITY IN BUNTULIA DISTRICT OFFICE Pakaya, Abdul Malik; Abdussamad, Juriko; Tui, Fenti Prihatini
Public Policy Journal Vol 5, No 2 (2024)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v5i2.2642

Abstract

This study aims to determine the effect of employee performance on service quality at the Buntulia District Office. The research method used in this study is the quantitative method, where the sample in this study amounted to 30 employees and 30 people from the Buntulia District community using a research approach and research design. Data collection techniques were carried out by distributing questionnaires to research respondents. The data analysis technique used is simple regression analysis. The results of the regression analysis test showed that there was a significant effect on employee performance on service quality at the Buntulia District Office. The first hypothesis (H1) can be proven or accepted. The R Square value is 0.342 in other words 34.2% of the independent variables namely (X) Employee Performance contributes to the variable (Y) Quality of Service, while the remaining 65.8% is in the form of contributions from other variables not examined in this study.
EFFECTIVENESS OF WASTE MANAGEMENT WITH THE METHOD OF WASTE MANAGEMENT PLACE REDUCE, REUSE, RECYCLE Soga, Sukmawan; Abdussamad, Juriko; Tui, Fenti Prihatini D.
Public Policy Journal Vol 5, No 2 (2024)
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37905/ppj.v5i2.2659

Abstract

This study aims to determine how effective waste management is based on the 3R Waste Management Site in Bone Bolango Regency. This study used a qualitative descriptive approach method, while the data collection techniques used were observation, interviews, and documentation. Based on the results of the study, it is known that the effectiveness of waste management based on the 3R Waste Management Site in Bone Bolango Regency includes, program success, target success, satisfaction with the program, suitability of inputs and outputs, overall goal achievement has gone quite well, but has not been effective. This was influenced by several obstacles such as problems procuring funds for operational costs, limited knowledge of human resources, and lack of attention and supervision from the government on 3R Waste Management Sites, causing several 3R Waste Management Sites to stop operating. Factors that determine the success of waste management based on the 3R Waste Management Site in Bone Bolango Regency include organizational characteristics, environmental characteristics, worker characteristics, and management practices. Overall, these factors have been carried out well, it can be seen from the existence of administrators or managers who run the 3R Waste Management Site, adequate internal and external environments, managers who are skilled and responsible in carrying out their duties, and the active role of the chairman in mobilizing their members.
KUALITAS PELAYANAN PUBLIK SISTEM TRACER STUDY PADA UPT PKM DI UNIVERSITAS NEGERI GORONTALO Mohamad Raga Vael Walangadi; Juriko Abdussamad; Fenti Prihatini Dance Tui
Jurnal Intelek Dan Cendikiawan Nusantara Vol. 1 No. 2 (2024): APRIL - MEI 2024
Publisher : PT. Intelek Cendikiawan Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Tujuan penelitian untuk mengetahui kualitas pelayanan publik pada sistem tracer study di Universitas Negeri Gorontalo. Penelitian menggunakan pendekatan kualitatif, karena pendekatan kualitatif memanfaatkan sumber data langsung dalam konteks alami (natural setting) untuk mengungkapkan beragam aspek fenomena yang diamati. Jenis penelitian yang diterapkan adalah penilitian deskriptif yang bertujuan untuk melakukan analisis mendalam terhadap situasi kondisi suatu fenomena tertentu. Hasil penelitian menunjukkan bahwa kualitas pelayanan sistem tracer study di Universitas Negeri Gorontalo, dilihat dari lima dimensi kualitas pelayanan terdapat dua dimensi yang belum optimal yaitu dimensi Responsiveness (daya tanggap) dan Realibility (keandalan).
PENGARUH KEMAMPUAN DAN MOTIVASI KERJA PEGAWAI TERHADAP KUALITAS PELAYANAN PUBLIK DI KANTOR SAMSAT KABUPATEN GORONTALO Hanasi, Raihan A.; Aneta, Asna; Abdussamad, Juriko
JAMBURA: Jurnal Ilmiah Manajemen dan Bisnis Vol 7, No 2 (2024): JIMB - VOLUME 7 NOMOR 2 SEPTEMBER 2024
Publisher : Universitas Negeri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37479/jimb.v7i2.27469

Abstract

Abstrak: Penelitian ini bertujuan untuk mengetahui pengaruh secara parsial maupun simultan dari kemampuan dan motivasi kerja pegawai terhadap kualitas pelayanan publik di kantor SAMSAT Kabupaten Gorontalo. Pendekatan dalam penelitian ini adalah kuantitatif. Sumber data dalam penelitian ini adalah data primer yang dilakukan menggunakan penyebaran kuesioner pada responden yang telah memenuhi standar sampel penelitian. Teknik analisis data yang digunakan adalah analisis regresi berganda dengan menggunakan bantuan program SPSS. Hasil penelitian menunjukan bahwa (1) Kemampuan Kerja berpengaruh positif dan signifikan terhadap Kualitas Pelayanan Publik di Kantor Sistem Administrasi Manunggal Satu Atap (SAMSAT) Kabupaten Gorontalo. (2) Motivasi Kerja berpengaruh positif dan signifikan terhadap Kualitas Pelayanan Publik di Kantor Sistem Administrasi Manunggal Satu Atap (SAMSAT) Kabupaten Gorontalo. (3) Kemampuan Kerja dan Motivasi Kerja secara bersama-sama berpengaruh positif dan signifikan terhadap variabel Kualitas Pelayanan Publik di Kantor Sistem Administrasi Manunggal Satu Atap (SAMSAT) Kabupaten Gorontalo. Besarnya koefisien determinasi atau angka Adjusted R Square adalah sebesar 0,814. Nilai ini menunjukan bahwa sebesar 81,4% variabilitas Kualitas Pelayanan Publik Kantor Sistem Administrasi Manunggal Satu Atap (SAMSAT) Kabupaten Gorontalo dapat dipengaruhi oleh Kemampuan Kerja dan Motivasi Kerja, sedangkan sisanya sebesar 18,6% dipengaruhi oleh variabel lain seperti variabel budaya organisasi, disiplin kerja, kompensasi, penempatan kerja, lingkungan kerja, komitmen kerja, gaya kepemimpinan, serta kompetensi pegawai
Administrasi Publik Reflektif: Membangun Kerangka Kerja Berbasis Mekanisme Etiks : Bukti Dari Layanan Pertanahan Kota Gorontalo Yakob Noho Nani; Muchlis Akuba; Alfiah Agussalim; Juriko Abdussamad
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i3.5579

Abstract

Administrasi Publik Reflektif (RPA) diusulkan sebagai paradigma baru yang mengatasi keterbatasan epistemik model tata kelola dominan, Manajemen Publik Baru (NPM), Layanan Publik Baru (NPS), dan Tata Kelola Digital. Meskipun paradigma ini telah meningkatkan efisiensi, partisipasi, dan kapabilitas teknologi, paradigma ini masih belum lengkap karena kurangnya mekanisme yang dilembagakan untuk penalaran moral, penalaran bukti, penalaran deliberatif, dan pembelajaran evaluatif. Artikel ini mengembangkan kerangka teori berbasis mekanisme yang berasal dari bukti komparatif di kantor layanan pertanahan Indonesia. Mengacu pada wawasan dari pembelajaran organisasi, etika administratif, tata kelola epistemik, dan teori sosial yang berorientasi pada mekanisme, RPA dikonseptualisasikan sebagai kapasitas kelembagaan, bukan sebagai sifat individu. Studi ini mensintesis temuan lapangan komparatif untuk mengelaborasi Kerangka Tata Kelola Reflektif (RGF) : sebuah model empat mekanisme—dan Sistem Tata Kelola Reflektif (RGS) : sebuah arsitektur operasional yang menanamkan praktik reflektif ke dalam rutinitas. Artikel ini berkontribusi pada teori administrasi publik dengan mengartikulasikan (1) logika berbasis mekanisme refleksivitas kelembagaan, (2) kondisi kausal yang mendasari munculnya atau kegagalan kapasitas reflektif, dan (3) serangkaian proposisi teoretis yang didasarkan pada pengalaman nyata dan dapat diterapkan di seluruh domain layanan publik. Temuan ini memposisikan RPA sebagai paradigma pasca-digital yang mampu memperkuat kualitas penalaran, konsistensi keputusan, dan keadilan administratif dalam lingkungan layanan yang kompleks.
Akuntabilitas Publik dalam Penanganan Kecelakaan Kapal melalui Operasi SAR: Studi Kasus Kantor Pencarian dan Pertolongan Gorontalo Malasari; Irawaty Igirisa; Juriko Abdussamad
Administratio Vol 16 No 2 (2025): Administratio: Jurnal Ilmiah Administrasi Publik dan Pembangunan
Publisher : Jurusan Ilmu Administrasi Publik, Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/administratio.v16i2.535

Abstract

This study aims to analyze public accountability in the Gorontalo Search and Rescue (SAR) Office across five dimensions: performance, financial, legal, moral, and innovation. These dimensions are theoretically anchored in Bovens’ multidimensional accountability framework, which distinguishes procedural, professional, and outcome-based responsibilities; this grounding clarifies the conceptual meaning and analytical basis of each dimension. Accountability is viewed as a central pillar of institutional legitimacy, especially in crisis settings where public expectations are heightened. A descriptive qualitative approach was employed, supplemented by a structured quantitative scoring procedure. Qualitative indicators derived from interviews, observations, and document analysis were converted into numerical values using predefined rubrics aligned with the accountability framework, allowing transparent and non-arbitrary visualization through radar and bar charts. Findings show that moral accountability received the highest score, reflecting strong humanitarian responsibility, emotional support to victims’ families, and dignified victim handling. Performance accountability also scored well, supported by response speed, procedural compliance, and inter-agency coordination, although resource constraints limited operational effectiveness. Financial and legal accountability demonstrated moderate results, indicating persistent tensions between bureaucratic compliance and operational flexibility. Innovation accountability was the weakest dimension due to limited adoption of advanced technologies such as drones, satellite-based communication, and digital dashboards.Overall, the study indicates that the Gorontalo SAR Office has established a credible accountability foundation but requires strengthened innovation capacity and improved regulatory harmonization. By explicitly grounding the five accountability dimensions in a recognized theoretical framework and employing a transparent qualitative-to-quantitative scoring process, this study offers a more analytically rigorous contribution to understanding accountability within crisis-response institutions in developing countries.
Co-Authors Abdussamad, Siti Nurcahyati Adam, Sitti Noer Fadhillah Akuba, Abdul Mukhlis Alfiah Agussalim Amelia Abdullah Andi Subhan Andika S Tabanal Anggriani Makasisahe Ani Heryani Ariawan Ariawan Arif Bobihu arifin tahir Asna Aneta Atuna, Putri Cika Yudarsi Puhi Delvi Murlia Mamonto Ditha Syahdyan Almaulita Dwi Ratnasari Eka Zahra Solikahan Endang Fatmawati Fatmawati Mohamad Fenti Prihatini Dance Tui Fenti Prihatini Tui Gaffar Gaffar, Gaffar Hamim, Suci Handayani Hanasi, Raihan A. Hola, Miftahulzana Ibrahim, Sri Rahmawaty Indri Patra Irawati Igirisa Irawaty Igirisa Ismet Sulila Karim Kasim, Kartika Labaso, Dela Puspita M. Wantu, Sastro Maku, Nurandini Malasari Mantali, Idham Marhaba, Marwan Maryam Hasan Mochammad Sakir Moh Dani Moh. Muhrim Tamrin Moh. Rivaldy Moobongu Mohamad Raga Vael Walangadi Mowuu, Dewi Cantika Putri Mozin, Sri Yulianty Muchlis Akuba Nadia, Asri Naufal R. Races Ngiu, Zulaecha Nurul Khairunnisa Kobis Oksin Mawikere Oktaviani Kaku Pakaya, Abdul Malik Pakaya, Rahmatia Pateda, Rahmatia Prihatini Tui, Fenti R, Risman Rahmatiah Rahmatiah Rahmatiah Rahmatiah Ramadhan Djahidi, Ahmad Ramla Inaku Rina Pratiwi Pudja I. A Romy Tantu Rosman Ilato Rusli Isa Rusli Isa Rusmulyadi, Rusmulyadi Safitri, Vincentia Violeta Eka Sakira Achmad Alamri Salihi, Irvan Santi Rauf Siti Nurmardia Abdussamad Siti Rahmawati Abas Soga, Sukmawan Sri Ramla Dali Sri Susanti Said Sri Yulianty Mozin Sri Yulianty Mozin supangkat, Nur Rahma Ningsih Swastiani Dunggio Syahrir Abdussamad Talib, Meutia Esania Tantu, Romi Tety Thalib Thalib, Nurhairatnie Thalib, Tety Tohopi, Rustam Tui, Fenti Prihatini D. Udin Hamim Udin Hamim Uno, Silva R. Usman, Fadli Winda Putri A. Hurudji Yacob Noho Nani Yakob Noho Nani Yanti Aneta Zuchri Abdussamad