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All Journal Jurnal Keuangan dan Perbankan JMM17: Jurnal Ilmu Ekonomi dan Manajemen Journal of Indonesian Economy and Business JPM17: Jurnal Pengabdian Masyarakat JEA17: Jurnal Ekonomi Akuntansi Humanis : Jurnal Ilmu-Ilmu Sosial dan Humaniora Journal of Economic, Bussines and Accounting (COSTING) PROFIT Owner : Riset dan Jurnal Akuntansi J-MACC : Journal of Management and Accounting JURNAL PENDIDIKAN TAMBUSAI Jurnal Sains Sosio Humaniora Equilibrium: Jurnal Ekonomi-Manajemen-Akuntansi JIA (Jurnal Ilmiah Akuntansi) Business and Finance Journal Jurnal Perilaku dan Strategi Bisnis Jurnal Review Pendidikan dan Pengajaran (JRPP) Economics and Sustainable Development Revitalisasi : Jurnal Ilmu Manajemen JURNAL PIONIR Jurnal Ilmiah Manajemen Kesatuan JPEKBM (Jurnal Pendidikan Ekonomi, Kewirausahaan, Bisnis dan Manajemen) Jurnal Scientia Jurnal Revenue : Jurnal Ilmiah Akuntansi REMITTANCE: JURNAL AKUNTANSI KEUANGAN DAN PERBANKAN Journal of Economics and Business UBS Jurnal Ilmiah Wahana Pendidikan Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Jurnal Bingkai Ekonomi (JBE) Jurnal Ekonomi Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan JEKKP (JURNAL EKONOMI, KEUANGAN DAN KEBIJAKAN PUBLIK) CITIZEN: Jurnal Ilmiah Mulitidisiplin Indonesia COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Nautical: Jurnal Ilmiah Multidisiplin Indonesia Journal of Trends Economics and Accounting Research Jurnal Manajemen Stratejik dan Simulasi Bisnis Jurnal Ekonomi, Bisnis dan Manajemen Journal of Comprehensive Science Asian Journal of Management Analytics Profit: Jurnal Manajemen, Bisnis dan Akuntansi Optimal: Jurnal Ekonomi dan Manajemen Jurnal Masyarakat Mengabdi Nusantara Journal of Student Research Journal of Artificial Intelligence and Digital Business Multiverse: Open Multidisciplinary Journal Jurnal Sosial-Politika Eduvest - Journal of Universal Studies WORLDVIEW ( Jurnal Ekonomi Bisnis dan Sosial Sains ) Trending: Jurnal Manajemen dan Ekonomi Business and Investment Review Economos : Jurnal Ekonomi dan Bisnis Ethics and Law Journal: Business and Notary Jurnal Serambi Ekonomi dan Bisnis Neraca: Jurnal Ekonomi, Manajemen dan Akuntansi Journal of Advances in Accounting, Economics, and Management Journal of Macroeconomics and Social Development IIJSE Journal of Economics, Assets, and Evaluation Neraca Manajemen, Akuntansi, dan Ekonomi Cendikia Pendidikan Journal of Environmental Economics and Sustainability AKSIOMA : Jurnal Sains Ekonomi dan Edukasi Jurnal Ekonomi Manajemen Dan Bisnis (JEMB) JURNAL AKADEMIK EKONOMI DAN MANAJEMEN International Journal of Business and Quality Research International Journal of Economics, Business and Innovation Research ManBiz: Journal of Management and Business Multidisciplinary Indonesian Center Journal Jurnal Ekonomi, Manajemen, Akuntansi JIMEK Scripta Economica: Journal of Economics, Management, and Accounting Ascendia: Journal of Economic and Business Advancement MUARA EKONOMI : Jurnal Ilmiah Ilmu Ekonomi, Manajemen & Bisnis
- Hwihanus
Fakultas Ekonomi Dan Bisnis Universitas 17 Agustus 1945 Surabaya
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Neuroscience Physics Public Health Social Sciences Other

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Journal : IIJSE

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Examining the Impact of Promotions, CRM, and Consumer Trust on Customer Loyalty Through Consumer Satisfaction: A Path Analysis Study on English Center Students Yucha, Nikma; Hwihanus, Hwihanus
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 3 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i3.5259

Abstract

This research aims to examine the influence of promotions, CRM, and consumer trust on customer loyalty through consumer satisfaction as an intervening variable. Research was conducted on consumers who were students at the English Center. The sample collection method in this research was a simple random sampling technique of 159 respondents. The research analysis method used is path analysis. The results of this research are direct, namely that promotion has a positive and significant effect on consumer satisfaction. CRM has a positive and insignificant effect on consumer satisfaction. Consumer trust has a positive and significant effect on consumer satisfaction. The promotion has a positive and negligible effect on consumer loyalty. CRM has a negative and insignificant effect on consumer loyalty. Consumer trust has a positive and significant effect on consumer loyalty. and consumer satisfaction has a positive and significant effect on consumer loyalty. Meanwhile, the indirect research results are that promotions positively and significantly affect consumer loyalty through consumer satisfaction. CRM has a positive and insignificant effect on consumer loyalty through consumer satisfaction. Consumer trust positively and significantly affects consumer loyalty through consumer satisfaction.
The Influence of Sharia Values and Service Quality on Customer Loyalty with Customer Satisfaction as a Moderating Variable in the E-Commerce Industry Isnaeni, Fajar; Hwihanus, Hwihanus
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 3 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i3.5264

Abstract

This study investigates the relationship between Sharia values, service quality, customer satisfaction, and customer loyalty in the context of e-commerce. Data was collected from 117 e-commerce customers through an online questionnaire. The analytical method used was Structural Equation Modeling (SEM) with the Smart PLS software. The results of the study indicate that Sharia values do not have a direct impact on customer loyalty but have a significant positive impact on customer satisfaction. Meanwhile, service quality does not have a direct effect on customer loyalty but has a strong influence on customer satisfaction. The findings also indicate that customer satisfaction significantly mediates the relationship between service quality and customer loyalty. These findings imply that e-commerce companies should improve service quality to enhance customer satisfaction, which in turn can strengthen e-commerce customer loyalty.
The Influence of Road Quality, Service Performance, and Perception of Safety on Tourism Visit Intentions Which Are Moderate Toll Road User Satisfaction Surabaya - Probolinggo Aziz, Aminuddin; Hwihanus, Hwihanus
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 3 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i3.5301

Abstract

This Study aims to investigate the influence quality of the road, performance service, and perception security on intention traveling, as well role of moderating satisfaction user road in connection. Method survey used to collect data from user road Surabaya- Probolinggo toll road. Data was later analyzed using Structural Equation Modeling (SEM) through the device soft SmartPLS. Results analysis show that quality roads and performance service have a significant influence​ on intention travel. However, perception security has no significant influence.​ An interesting result​ is that satisfaction users’ road moderate connection between the quality of the road and intention traveling, as well as between performance service and intention travel. This matter shows that satisfaction with user road can strengthen or weaken the impact quality road and performance service to intended travelers. Findings This gives useful insight​ for managing road tolls and holds the interest of tourists in increasing their experience using roads and strengthening Power pulls regional tourism. With notice factors, the manager​ road toll can design more strategy​ effective to increase interest travelers in visiting traversed areas​ by road toll.
The Influence of Promotion, Trust and Customer Experience on Customer Loyalty through Customer Satisfaction at LPK “Maju Jaya” in Grobogan Rahayu, Sucik; Hwihanus, Hwihanus
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 3 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i3.5248

Abstract

The objective of this study is to demonstrate and evaluate the effects of customer satisfaction at LPK "Maju Jaya" in Grobogan, as well as consumer trust and customer experience, on customer loyalty. A sample of ninety LPK "Maju Jaya" consumers was taken. Research of this kind is quantitative in nature. The data analysis tool utilized is SMART PLS. According to this research, promotion, trust and customer experience have a positive influence and influence on satisfaction. Although customer experience and satisfaction have a positive and significant influence on loyalty, they do not have a positive and significant influence on loyalty. In addition, it has a positive and significant impact on loyalty through customer satisfaction, advertising, trust and experience.
Meta-Analysis: Determining Hedging on Foreign Exchange Pradhani, Tri Buana Wira; Sariah, Sariah; Hwihanus, Hwihanus; Ratnawati, Tri
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 3 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i3.5347

Abstract

Hedging is an action taken by investors, both individuals and governments and companies to protect value due to the risk of price changes. Investors and companies must have good risk management. They must pay attention to, identify, mitigate, and control risks, to survive amidst risk uncertainty. Hedging aims to deal with risks caused by changes in interest rates, exchange rates, and prices of goods, especially when using foreign exchange. This research aims to discuss further the determination of hedging on foreign exchange, using the meta-analysis method. The data source used is secondary data, namely data obtained from previous research. The results show that almost all companies hedge to minimize risk, although there is a multinational company that does not do so.
Co-Authors A, Diana Indah Sri Lestari P. Abdul Halik Achmad Maqsudi Agus Agus Agus Pawitra Widya Agustin Linda Astuti Aisyah Dewi Ramadhani Al Bina Allysia Safira Putri Palevy Amalia Devi Wulandari Amalia, Devina Shava Amanda, Dian Amin Sadiqin Amru Karim Alhabsyi Anandio Triartomo Ananta, Mufita Dea Angelina Wijaya Tan Anggraini, Diana Indah Sri Lestari Pratiwi Anggun Pratiwi Angraini, Anggella Aprelianingrum, Ainiyah Arfianingrum, Feronika Ari Setyo Wati Ariani, Riska Septi Arma Yuli Fitriasari Arsyana, Adhyasta Cakra Whisnu Asari, Ayu Asmiatiningsih, Sri Asri, Sukma Ataina Rusyda Fauziyah Ataina Rusyda Fauziyah Atikasari, Nandhita Kirana Aulia, Arti Mirza Ayu Fahmi Rosydianah Azel Naufal Aziz, Aminuddin Aziz, Mochamad Baderi, Rahmawati Nur Bariyah, Binti Ro’isatul Batuwael, Marcelia Adriana Bayu Abi Budi Winarno Chava Annastasia Candra Cindy Desita Putri Claudya Sizika Beatrix Syaiful Dandy Ahmad Drajat DARMONO Devi Wulandari, Amalia Devina Shava Amalia Dicky Satria Ananta Haqq Dika Candra Laili Dinda, Bahiira Albasitha Permata Diva Damai Maharani Divara, Sylvanda Aprilia Djupiansyah Ganie Dwi Kurniawati, Arie Eko Hadi Suyanto Erdiana, Della Erfiani S Wardani Erlina Dinda Safitri Erong, Elmiano Artanto Epot Esti Sumirat Fandi Pratama Putra Febri Risnandia Febry Rosady Fillah Ardhi Fadhillah Filzah Primardiningtyas Gabriella Afe Glorya Gilbert Billy Rivaldo Matahurila Hanafi, Roy Hanisa, Layla Haqq, Dicky Satria Ananta Harits Zidni Khatib Ramadhani, Muhammad Hasanah, Deviatul Have Zulkarnaen Hazzar Al Oktha Rahmatika Hesti Ning Tyas Hesti Ning Tyas, Hesti Ning Tyas Hetami, Adietya Arie Imel Osok, Rosania Indraswari, Sagung Ayu Dwianjani Trisna Indrawati Yuhertiana Intan Pandini Isnaeni, Fajar Isnaini Rosyida, Isnaini Izzah, Lidh Iatul Jalib Umar Latuconsina, Jalib Umar Jasman Jasman Jelita Prakasita Handi Dhaneswara Jena Sarita Johan Pahing Heru Waskito Joys Oktavia Santoso Kayla Dedyanti, Mayrilin Kevin Fiorentino Krisogonus Avio Seleman Kustiwi, Irda Agustin Laila, Amar’atus Lavenia, Lisa Lestari, Vivi Duwi Lilik Faiqotul H Lutfika Arifa Faizati Marcelia Adriana Batuwael Marcella Aullia Jayadi Marcellina, Lola Via Maria Alni Lau Go’o Martinus Budiantara, Martinus Matulessy, Zaschia Flanivolya Maulana Ikhrom Ababil Maulana, Moch Abid Athoillah Maulidah Narastri Mei Nurlinda Mevelia, Veronika Christine Misse, Rheinata Audreyna Moch Iqbal Romadhon Mochamad Aziz Moh. Riskiyadi Mufita Dea Ananta Muhammad Bayu Muhammad Nabil Fatwa Muhammad Nur Rohman Syah Muhammad Nuruddin Rasyid Muhammad Taufiq Hidayat Mursyidin Mursyidin Mushfiroh, Luluk Nada Salsabila, Sausan Nanda Pinandita R Narulita, Friska Dhea Nathania Arindha Putri Navandi, Dhony Nekky Rahmiyati Nova Melinda Isnaini Nugraha, Made Yoga Putra NUR INDRIANTORO NUR INDRIANTORO Nuradi Mulya Razaq Nurjana, Yeni Kartika Dewi Nurlinda, Mei Nurrochmah, Aliatus Pandin, Maria Yovita R Patricia Channelia Wea Pradhani, Tri Buana Wira Pranoto, Adam Joyo Primardiningtyas, Filzah Putera, Muhammad Tommy Fimi Putri Adelia Siregar Putri, Icha Aulia Putri, Nabila Amelia Putri, Shalsa Billa Eka Rafi, Moch Irsyad Ainur Rahayu, Sucik Rakmat Dwi Anugrah Putra Ramadanthy, Fernianda Wahyu Ramadhan Adin Nugroho Ramadhani, Aisyah Dewi Ramadhani, Muhammad Harits Zidni Khatib Ramdani Abdullah Mukhyi Rastafael, Yoel Ratnawati , Tri Rheinata Audreyna Missel Rihi, Elsy Margaritha Prastisye Rizky Daniar Syah Putra Rohman , Rizal Arsy Asy Rohmawati, Ade Putri Indri Romadhon, Moch Iqbal Romadhoni, Gustaf Ikhsan Roy Hanafi Rozzi Rahmawati, Septiana Rustam Rustam Sabrina Nova Ashara Sabrina, Celine Amanda Sarifatul Safitri, Uhti Noer Choliza Safitrih, Nurul Amalia Salih, Lea Berliana Jeni Salihi, Said Saleh Salsabela, Dania Salsabila Aprilia Salsabila, Sausan Nada Sari Indah Setio Maria Savsavubun Sari, Ananta Kumala Sari, Stefani Sariah Sariah Sausan Nada Salsabila Septia Wicaksono Seran, Maria Dinda Ayu Rosari Luruk Sholiqah, Suci Nurlayli Alimatu Siti Mujanah Slamet Riyadi Slamet Riyadi Soraya, Aya Soraya, Bunga Suci Harira Sari Hatuina Sudarynianto Nurathaya Sutarto Suhari Suhari Sukamto Sukamto Suwarno Suwarno Syahputra, Dicky Syukroni, Muhammad Amar Tangpen, Lebrina Lorince Theresia Uli Sianturi Titiek Rachmawati Tommy Fimi Putera, Muhammad Tri Ratnawati Tri Ratnawati Tri Ratnawati Tussi Sulistyowati Tyas, Hesti Ning Uhti Noer Choliza Safitri Ulfa S, Chairia Veren Putri Shamaya Wardani, Farah Arda Wardani, Megasuciati Wicaksono, Fajar Wicaksono, Septia Widiya, Heni Widyanti, Novita Melliyana Wiwit Lusiana Wulandari, Ayu Lus Wulandari, Indri Widya Yega Putriani, Apryla Ayu Yolanda Maghdalena Sihaloho Yovita, Maria Yucha, Nikma Yunita Budi Alifya Miranti Zaenal Arifin Zaenal Arifin