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All Journal Ijtimaiyah: Jurnal Ilmu Sosial dan Budaya JURNAL PENDIDIKAN TAMBUSAI AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Majalah Ilmiah Warta Dharmawangsa Jurnal Sosial Humaniora Sigli JPM: JURNAL PENGABDIAN MASYARAKAT International Journal of Educational Review, Law And Social Sciences (IJERLAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) ProBisnis : Jurnal Manajemen Jurnal Pengabdian Masyarakat Inovasi Jurnal Ilman: Jurnal Ilmu Manajemen International Journal of Economics (IJEC) Socius: Social Sciences Research Journal AT TARIIZ : Jurnal Ekonomi dan Bisnis Islam Journal of Innovative and Creativity Public Service And Governance Journal Journal of Sharia Business Management RESPINARIA: Jurnal Pengabdian Kepada Masyarakat International Journal of Islamic Business Management
Hablil Ikhwana
Universitas Alwashliyah
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Public Health Social Sciences Transportation Other

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The Influence of Work Discipline and Work Conflict on Employee Performance in the Sales Department of CV Bintang Bayu Bersaudara Tebing Tinggi City Ika Armadhani; Winda Wardhani; Evida Rahimah; Hablil Ikhwana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23694650

Abstract

Human resource quality is an important factor that determines a company's success in achieving its organizational goals. One indicator of human resource quality can be seen in employees' work discipline, which includes obedience to company regulations, responsibility in completing tasks, and consistency in carrying out duties in accordance with organizational policies. Good work discipline can improve work effectiveness and efficiency, thereby optimizing employee performance. Conversely, poor work discipline may hinder the achievement of company targets. In addition to work discipline, work conflict is another factor that can influence employee performance. Conflicts occurring between individuals or groups within the workplace may create obstacles to job implementation if they are not managed properly. Therefore, companies need to create a conducive work environment that enables employees to perform their duties comfortably and productively. This study employed a descriptive quantitative research method with the objective of analyzing the influence of work discipline and work conflict on employee performance at CV Bintang Bayu Bersaudara, Tebing Tinggi City. The research sample consisted of 30 employees. The results showed that work discipline and work conflict simultaneously affected employee performance, with a coefficient of determination of 33.2%, while the remaining 66.8% was influenced by other variables not examined in this study. A correlation coefficient of 0.576 indicated a fairly strong relationship between work discipline, work conflict, and employee performance. Both partially and simultaneously, these variables were proven to have a significant effect on the performance of sales employees.
The Influence of Village Apparatus Competence and Availability of Service Facilities on the Quality of Public Services at Pasar Baru Village Office, Teluk Mengkudu Subdistrict, Serdang Bedagai Regency Emalia E; Hablil Ikhwana; Suriana S; Radiah R
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23478271

Abstract

This study aims to analyze the influence of village officials’ competence and the availability of service facilities on community service quality, both partially and simultaneously. The research method used is quantitative with a multiple linear regression approach. The population consists of 4,500 residents of Pasar Baru Village, with a sample of 98 respondents selected using purposive sampling. The research instrument is a questionnaire tested for validity and reliability, and analyzed through classical assumption tests, t-tests, F-tests, and the coefficient of determination. The results show that officials’ competence has a positive and significant effect on service quality with t = 3.125 (Sig. = 0.002). The availability of service facilities has a stronger influence with t = 7.940 (Sig. = 0.000). Simultaneously, both variables significantly affect service quality (F = 78.183; Sig. = 0.000). The R Square value of 0.622 indicates that 62.2% of the variation in service quality is explained by the two independent variables, while the remaining 37.8% is influenced by other factors outside the model.
Organizational Commitment of Employees at the Secretariat Office of Baitul Mal Subulussalam City Abdul Wahid; Hablil Ikhwana; Ilfi Rahmi Putri; Riny Viri Insy Sinaga
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23438339

Abstract

This study aims to determine and analyze the organizational commitment of employees at the Secretariat Office of Baitul Mal Subulussalam City based on five main factors: leadership, job satisfaction, organizational climate, role clarity, and person-organization value congruence. The research method employed is a qualitative approach with descriptive analysis. Data were gathered through in-depth interviews with 9 employees (including the chairman and members) and documentation. Data analysis techniques included data transcription, coding, category grouping, and the extraction of main themes linked to organizational commitment theory. The results indicate that the employees' organizational commitment is at a very strong and mature level. This commitment is dominated by affective commitment stemming from democratic and humanistic leadership, intrinsic job satisfaction based on spirituality (the happiness of helping mustahik), an egalitarian organizational climate grounded in Islamic brotherhood (ukhuwah Islamiyah), clear role definitions that minimize task ambiguity, and the alignment of organizational values with the Islamic Work Ethics. Employees view their work as a form of worship and mandate for accountability in the afterlife, thereby overshadowing the limitations of financial compensation.
The Influence of Service Quality and Digital Marketing on the Decision to Use Travel Transportation Services at CV. Velozy Zenius Trust Medan Yogi Khairullah; Hablil Ikhwana; Riny Viri Insy Sinaga; Fahri Alamsyah
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23579214

Abstract

This study aims to analyze the effect of service quality and digital marketing on the decision to use transportation services at CV Velozy Zenius Trust Medan. This research employed a quantitative method with an associative approach. The population consisted of customers of CV Velozy Zenius Trust Medan, with a sample of 50 respondents selected using purposive sampling. Data analysis techniques included validity and reliability tests, classical assumption tests, multiple linear regression analysis, t-test, F-test, and coefficient of determination (R²).The results of the multiple linear regression analysis produced regression coefficients of 0.332 for service quality and 0.661 for digital marketing, indicating that both variables have a positive effect on the decision to use services. The t-test results showed that service quality has a significant effect with a t-value of 3.984 t-table of 2.011, and digital marketing has a significant effect with a t-value of 8.937 t-table of 2.011. The F-test result showed an F-value of 108.259 with a significance level of 0.000 0.05, indicating that service quality and digital marketing simultaneously have a positive and significant effect on the decision to use transportation services. The coefficient of determination (R²) of 0.822 indicates that 82.2% of the variation in service usage decisions can be explained by service quality and digital marketing, while the remaining 17.8% is influenced by other variables outside this study. In conclusion, improving service quality and implementing effective digital marketing strategies significantly increase consumers’ decisions to use transportation services at CV Velozy Zenius Trust Medan.
Exploring Community Perceptions of Social Services and Government Assistance in Pematang Guntung Village, Teluk Mengkudu Subdistrict, Serdang Bedagai Regency Alisa A; Hablil Ikhwana; Zulaili Z; Fahri Alamsyah
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 3 (2026): October 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23279287

Abstract

This study aims to explore community perceptions of social services and government assistance in Pematang Guntung Village, Teluk Mengkudu Subdistrict, Serdang Bedagai Regency. Social services and government aid are essential instruments for improving rural welfare, yet their implementation often faces challenges such as limited resources, lengthy bureaucracy, uneven distribution, and lack of transparency. These conditions generate diverse community perceptions, both positive and negative, which influence trust in government and participation in development programs. The research is limited to the local context of Pematang Guntung Village, focusing on community perceptions of health, education, and welfare services, as well as government assistance in the form of food aid, subsidies, and empowerment programs. A descriptive approach was employed to systematically examine community perceptions. The findings are expected to provide a comprehensive overview of how residents evaluate the quality of social services and the effectiveness of government assistance, while identifying key factors shaping perceptions, including experience, knowledge, motivation, values, and socio-cultural environment.
The Influence of Work Environment and Institutional Transparency on Donor Loyalty at Baitul Maal Hidayatullah (BMH) North Sumatra Representative Office Noperius N; Amir Makhmud Zain Nasution; Widia Wardhani; Hablil Ikhwana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23569206

Abstract

This study aims to analyze the partially and simultaneous influence of the work environment and institutional transparency on donor loyalty at Baitul Maal Hidayatullah (BMH) North Sumatra Representative Office. The research method utilized a quantitative approach with multiple linear regression analysis. The sample comprised 182 respondents who were active muzakki or donors at BMH North Sumatra. The research instrument met the criteria for validity and reliability, as well as passed classical assumption tests (normality, multicollinearity, and heteroscedasticity). The multiple linear regression equation obtained was Y = 4.829 + 0.146 X1 + 0.083 X2. The partial t-test results indicated that the work environment has a positive and significant effect on donor loyalty (tcount 2.157 ttable 1.973; p = 0.032 0.05). Similarly, institutional transparency partially exerts a positive and significant effect on donor loyalty (tcount 2.050 ttable 1.973; p = 0.042 0.05). The simultaneous F-test results confirmed that work environment and institutional transparency jointly exert a significant effect on donor loyalty (Fcount 4.352 Ftable 3.05; p = 0.014 0.05) with a coefficient of determination (R2) of 0.046 (4.6%). In conclusion, continuously improving the quality of the work environment/amil service and enhancing the transparency of financial reports and programs serve as vital strategies in strengthening donor loyalty and retention at BMH North Sumatra.
The Effect of Employee Transfer on Performance Optimization and Work Environment Quality at PT Indomaret Medan Branch Agus Salim Siregar; Amir Makhmud Zain Nasution; Elwardi Hasibuan; Hablil Ikhwana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23760435

Abstract

This study was conducted to analyze the effect of employee transfers on performance optimization and work environment quality at PT Indomaret Medan Branch. Employee transfer is one of the human resource management strategies implemented by companies to improve organizational effectiveness through the placement of employees according to their abilities, skills, and operational needs. This research employed a quantitative approach with an associative research design. The study population consisted of 874 office employees of PT Indomaret Medan Branch, with a sample of 672 respondents selected using the Proportional Random Sampling technique. Data were collected through questionnaires designed based on a Likert scale. Furthermore, the data were analyzed using SPSS version 26 through a series of statistical tests, including validity testing, reliability testing, classical assumption testing, multiple linear regression analysis, t-test, F-test, and coefficient of determination (R²). The results revealed that employee transfers have a positive and significant effect on employee performance optimization. This finding is indicated by a t-value of 8.549 with a significance level of 0.000. On the other hand, work environment quality was also proven to have a positive and significant effect on employee performance optimization, with a t-value of 10.854 and a significance level of 0.000. Simultaneous testing showed that employee transfers and work environment quality jointly have a positive and significant effect on employee performance optimization, as indicated by an F-value of 186.472 with a significance level of 0.000. In addition, the coefficient of determination (R²) of 0.531 indicates that 53.1% of the variation in employee performance optimization can be explained by these two variables, while the remaining 46.9% is influenced by other factors not examined in this study.
The Effect of Service Quality Dimensions on Customer Satisfaction at Alfamidi Menteng Raya 2 Medan Tenggara Khairati Fatma; Yuni Andri Ekawati; Widya Wardani; Hablil Ikhwana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23503442

Abstract

The purpose of this study was to analyze the influence of employee service quality dimensions on customer satisfaction. The research employed a quantitative approach, with the population consisting of all customers of Alfamidi Menteng Raya 2 Medan Tenggara, totaling approximately 6,000 customers per month. The sample was determined using the Slovin formula with a 10% margin of error, resulting in 100 respondents. Data were collected through questionnaires, direct observation, and documentation, while data analysis was performed using multiple linear regression with the assistance of the SPSS software. The findings revealed that, partially, only the empathy dimension had a positive and significant effect on customer satisfaction, with a t-value of 3.603 and a significance level of 0.001. However, simultaneously, all dimensions of service quality, including tangibles, reliability, responsiveness, assurance, and empathy, were found to have a significant influence on customer satisfaction, as indicated by an F-value of 15.785 and a significance level of 0.000. Furthermore, the Adjusted R Square value of 0.427 indicates that 42.7% of the variation in customer satisfaction can be explained by service quality, while the remaining 57.3% is influenced by other factors outside the research model.
The Influence of Village Administrative Service Quality on Community Satisfaction in Sabungan Village, Sungai Kanan District, South Labuhan Batu Regency Siti Muharram Ritonga; Amir Makhmud Zain Nasution; Ilfi Rahmi Putri; Hablil Ikhwana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23695221

Abstract

The quality of village administrative services is a key factor in building community satisfaction and trust. Ideal public service requires a process that is fast, accurate, friendly, and compliant with procedures. However, its implementation is often constrained by slow processes, sub-optimal information delivery, and limited supporting facilities. This study aims to determine the service quality of village staff, measure the level of community satisfaction, and analyze the influence of service quality on community satisfaction at the Sabungan Village Office. This study employs a quantitative method with a survey approach. The sample consists of 100 respondents from Sabungan Village selected using purposive sampling. Data collection was carried out through questionnaires, observation, and documentation. The service quality variable was measured using five SERVQUAL dimensions (tangibles, reliability, responsiveness, assurance, and empathy), while community satisfaction was measured based on service procedures, requirements, staff discipline, responsibility, staff competence, fairness, and cost certainty. Data were analyzed using SPSS software through validity tests, reliability tests, and hypothesis testing.
Exploration of Human Resource Management Strategies in Improving the Quality of Public Services in Pematang Ganjang Village Office, Sei Rampah District, Serdang Bedagai Regency Wagiono W; Hablil Ikhwana; Zulaili Z; Rusli Efendi Damanik
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23478758

Abstract

Public service at the village level is the frontline of government in meeting community needs. The Village Office of Pematang Ganjang, Sei Rampah District, Serdang Bedagai Regency, faces various challenges such as limited personnel, low competence, and weak internal supervision. This study aims to explain human resource management (HRM) strategies in improving the quality of public services in the village. The research informant is the village head as the regulator of HRM, thus providing a comprehensive perspective. Data analysis techniques employ a descriptive qualitative approach through observation, interviews, and documentation, with stages of data reduction, presentation, and conclusion drawing. The findings show that HRM strategies including planning, competency development, work motivation, and performance supervision have not been implemented optimally. Officials still face difficulties in understanding service procedures, limited facilities, and lack of incentives that reduce work motivation. The study concludes that strengthening officials’ capacity through continuous training, clear reward systems, and improved supporting facilities is essential. Recommendations include more targeted HRM policies at the village level, enhanced work discipline, and transparent performance evaluation mechanisms. Consequently, the quality of public services can be improved to be more responsive, accountable, and aligned with community needs.
Co-Authors Abdi Putra Manik Abdul Jalil Abdul Wahid Afrilarisa Koto Agus Salim Siregar Ahmad Khairi Ahmadi Bancin Alisa A Aminah A Amir Makhmud Zain Nasution Amir Makhmud Zain Nasution Anita A Annisa Aulia Putri Arfa Nst, Siti Ummi Bahasa B Burhanuddin Burhanuddin Al-Butary Chainur Azmi Cindi Maisuci Damanik , Rusli Efendi Dedi Irwandi Desi Anna Sari Harahap Desy Irana Dewi Lubis, Desy Irana Dewi Dian Purnama Sari Dian Purnamasari Dianto Dianto Dilla Pratiwi Dilla Pratiwi Elwardi Hasibuan Elwardi Hasibuan, Elwardi Emalia E Erwin Tinendung Fahmi Anshari Nasution Fahmi Anshari Nasution Fahri Alamsyah Fahri Alamsyah Fahri Alamsyah Fariha Holifi Feby Aulia Putri Lubis Haydina Wulan Dani Hendi Royani Simanihuruk Hildanti Ayusfik Nasution Iftiani I Ika Armadhani Ilfi Rahmi Putri Khairati Fatma Lia Saputri Lia Yusuf Lilis Rosana Hutauruk M Rafli Alfi Syahri Banurea Mariun Manik Maulana, Zakia Heli Mhd Azhari Muhammad Andi Danata Muhammad Rahmat Muhammad Rahmat Muhammad Riza Hakim Muhammad Rum Lubis Muhammad Syahril Muhammad Syahrizal NAZMAH Noperius N Nuraisyah Nasution Nurhalimah Nurhalimah Nurhalimah Sibuea Nurhayati Nasution Pariasi P Pittauli Daeli Pohan, Anri Marito Porkas Sojuangon Lubis Putri, Ilfi Rahmi Radiah R Radiah R Rahimah, Evida Rahmah Dewi Rahman Rahmi Vera Riny Viri Insy Sinaga Riny Viri Insy Sinaga Roni Syahputra Berutu Rusli Efendi Damanik Rusli Efendi Damanik Safrul Daulay Safrul Daulay Setiana, Linda Siska Pertiwi Siti Aisyah Siti Muharram Ritonga Siti Ummi Arfah Nasution Siti Ummi Arfah Nasution Siti Wardah Stevi Monica Tarigan Subaktiar S Subaktiar S Subaktiar Subaktiar Suparlin Solin Suriana S Suriana Suriana Suryani Rambe Suwanda Putra Syafitri, Rahmadani Syamsul Bahri Ujang Abdullah Ujang Abdullah Vina Winda Sari Wagiono W Wahyuni Marpaung Wardhani, Winda Widia Wardhani Widya Putri Widya Wardani Wildani, Syifa Winda Wardhani Winda Wardhani Winda Wardhani Winda Wardhani Wirya Kurniawan Yahya Y Yogi Khairullah Yuni Andri Yuni Andri Ekawati Yuni Andri Ekawati Zulaili Zulaili Z Zulaili Zulaili