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All Journal Ijtimaiyah: Jurnal Ilmu Sosial dan Budaya JURNAL PENDIDIKAN TAMBUSAI AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Majalah Ilmiah Warta Dharmawangsa Jurnal Sosial Humaniora Sigli JPM: JURNAL PENGABDIAN MASYARAKAT Al-Sharf: Jurnal Ekonomi Islam International Journal of Educational Review, Law And Social Sciences (IJERLAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) ProBisnis : Jurnal Manajemen Jurnal Pengabdian Masyarakat Inovasi Jurnal Ilman: Jurnal Ilmu Manajemen International Journal of Economics (IJEC) Socius: Social Sciences Research Journal AT TARIIZ : Jurnal Ekonomi dan Bisnis Islam Journal of Innovative and Creativity Public Service And Governance Journal Journal of Sharia Business Management RESPINARIA: Jurnal Pengabdian Kepada Masyarakat International Journal of Islamic Business Management Indonesian Journal of Business and Entrepreneurship Research
Hablil Ikhwana
Universitas Alwashliyah
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Exploration of Human Resource Management Strategies in Improving the Quality of Public Services in Pematang Ganjang Village Office, Sei Rampah District, Serdang Bedagai Regency Wagiono W; Hablil Ikhwana; Zulaili Z; Rusli Efendi Damanik
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23478758

Abstract

Public service at the village level is the frontline of government in meeting community needs. The Village Office of Pematang Ganjang, Sei Rampah District, Serdang Bedagai Regency, faces various challenges such as limited personnel, low competence, and weak internal supervision. This study aims to explain human resource management (HRM) strategies in improving the quality of public services in the village. The research informant is the village head as the regulator of HRM, thus providing a comprehensive perspective. Data analysis techniques employ a descriptive qualitative approach through observation, interviews, and documentation, with stages of data reduction, presentation, and conclusion drawing. The findings show that HRM strategies including planning, competency development, work motivation, and performance supervision have not been implemented optimally. Officials still face difficulties in understanding service procedures, limited facilities, and lack of incentives that reduce work motivation. The study concludes that strengthening officials’ capacity through continuous training, clear reward systems, and improved supporting facilities is essential. Recommendations include more targeted HRM policies at the village level, enhanced work discipline, and transparent performance evaluation mechanisms. Consequently, the quality of public services can be improved to be more responsive, accountable, and aligned with community needs.
Internal Communication Strategy in the Penanggalan District Office of Subulussalam City Ahmadi Bancin; Hablil Ikhwana; Zulaili Z; Fahri Alamsyah
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 3 (2026): October 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23093361

Abstract

This study aims to explore and analyze the internal communication strategies implemented at the Penanggalan District Office, Subulussalam City. The background of the research is rooted in the importance of internal communication in strengthening coordination, aligning vision, and enhancing the effectiveness of public services at the district government level, which faces resource limitations and operational challenges. The research methodology employed is qualitative descriptive with an exploratory approach. Data were collected through in-depth interviews with leadership and staff (District Head/Camat, District Secretary/Sekcam, Section Heads/Kasi, Sub-section Heads/Kasubag, as well as civil servants/PNS and PPPK employees), participatory observation, and documentation studies. Data analysis applied the qualitative model by Miles and Huberman, which encompasses data reduction, data display, and conclusion drawing. The results show that the Penanggalan District Office implements a combinative communication strategy that integrates a structured formal command flow (top-down) with a persuasive, informal approach characterized by a familial atmosphere. The institution effectively combines conventional media (Official Memos and Coordination Meetings) for legal accountability with digital media (WhatsApp Group) as a channel for accelerating daily coordination. The integration of PNS and PPPK employees proceeds harmoniously based on the BerAKHLAK core values. Nevertheless, communication effectiveness remains constrained by limitations in information technology infrastructure, reliance on physical file dispositions, and socio-psychological barriers such as reluctance (sungkan) due to rank hierarchy.
The Effect of Leadership Style and Occupational Health and Safety (OHS) on Employee Performance at PT. Soeloeng Laoet, Sinah Kasih Village, Sei Rampah Subdistrict, Serdang Bedagai Regency Feby Aulia Putri Lubis; Winda Wardhani; Rusli Efendi Damanik; Hablil Ikhwana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23886727

Abstract

The problems addressed in this study are based on the suboptimal leadership style in involving employees in the decision-making process, the continued presence of employees working without using Personal Protective Equipment (PPE), and the decline in employee performance due to minor workplace injuries and fatigue. This study employed a quantitative research method with an associative approach. The population consisted of 376 employees, while the sample size was determined using the Slovin formula, resulting in 40 respondents. Data were collected through questionnaires, observations, and documentation. The data were analyzed using SPSS version 17, including validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, partial tests (t-test), simultaneous tests (F-test), and the coefficient of determination test (R²). The results showed that, partially, Leadership Style has a positive and significant effect on Employee Performance, as evidenced by a t-value of 3.122 and a significance value of 0.003 0.05. The Occupational Health and Safety (OHS) variable also has a positive and significant effect on Employee Performance, with a t-value of 2.803 and a significance value of 0.008 0.05. Simultaneously, Leadership Style and Occupational Health and Safety (OHS) have a positive and significant effect on Employee Performance, with an F-value of 38.848 and a significance value of 0.000 0.05. The results of the multiple linear regression analysis produced the equation Y = 3.820 + 0.515X₁ + 0.406X₂, while the coefficient of determination (R Square) value of 0.677 indicates that 67.7% of the variation in Employee Performance can be explained by the Leadership Style and Occupational Health and Safety (OHS) variables, while the remaining 32.3% is influenced by other factors outside this study. The research model also met the classical assumption tests, indicating its suitability for regression analysis.
The Effect of Price and Product Quality on Customer Satisfaction for Glassware Products at UD Damanhuri, Aceh Singkil Regency Bahasa B; Winda Wardhani; Subaktiar S; Hablil Ikhwana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23579689

Abstract

This study aims to analyze the effect of price and product quality on customer satisfaction regarding glassware products at UD Damanhuri, both partially and simultaneously. In the face of increasingly intense business competition, companies need to establish competitive pricing and provide high-quality products to enhance customer satisfaction. This research employed an associative quantitative approach with a sample of 100 respondents selected through purposive sampling, namely customers who had purchased glassware products at least once. Data were collected through questionnaires and analyzed using multiple linear regression, t-tests, F-tests, and the coefficient of determination. The results of the analysis produced the regression equation: Y = 4.215 + 0.381X₁ + 0.409X₂, indicating that both price and product quality have a positive effect on customer satisfaction. The t-test results revealed that the price variable has a positive and significant effect on customer satisfaction, with a calculated t-value of 4.141, which is greater than the t-table value of 1.985, and a significance level of 0.000 0.05. Product quality was also found to have a positive and significant effect, with a calculated t-value of 4.596, exceeding the t-table value of 1.985, and a significance level of 0.000 0.05. Furthermore, the F-test results showed that price and product quality simultaneously have a positive and significant effect on customer satisfaction, with a calculated F-value of 57.318, which is greater than the F-table value of 3.090, and a significance level of 0.000 0.05. The Adjusted R Square value of 0.533 indicates that the two independent variables explain 53.3% of the variation in customer satisfaction, while the remaining 46.7% is influenced by other factors outside the scope of this study.
The Influence of Motivation and Workload on Teacher Work at SMA Negeri 1 Tigalingga Stevi Monica Tarigan; Winda Wardhani; Nurhalimah Sibuea; Hablil Ikhwana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 3 (2026): October 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23610417

Abstract

This study aims to determine the influence of work motivation and workload on teacher performance, both partially and simultaneously, at SMA Negeri 1 Tigalingga, Dairi Regency. This study uses a quantitative approach with a survey method. The research population amounted to 47 teachers and all of them were sampled using a saturated sampling technique. Data were collected through questionnaires and analyzed using multiple linear regression with the help of SPSS version 26. The results showed that work motivation had a positive and significant effect on teacher performance, with a calculated t-value of 5.696 t-table 2.015 and a significance value of 0.000 0.05. Workload also had a positive and significant effect on teacher performance, with a calculated t-value of 2.626 t-table 2.015 and a significance value of 0.012 0.05. Simultaneously, work motivation and workload had a positive and significant effect on teacher performance, with an F-value of 28.754 F-table 3.21 and a significance value of 0.000 0.05. The R Square value of 0.567 indicates that the two variables contribute 56.7% to teacher performance, while the remaining 43.3% is influenced by other factors outside the study. Based on the findings, work motivation and workload are important factors affecting teacher performance. Therefore, schools are expected to enhance teacher motivation and manage workload distribution proportionally to optimize teacher performance.
Phenomenological Study on Employee Satisfaction with the Work Environment at the Liberia Village Office, Teluk Mengkudu District, Serdang Bedagai Regency Pariasi P; Hablil Ikhwana; Zulaili Z; Fahri Alamsyah
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23437134

Abstract

This study is motivated by the importance of the work environment as a fundamental factor influencing employee satisfaction, particularly in the public sector at the village level. The work environment includes not only physical aspects such as facilities and workspace comfort but also psychosocial aspects such as interpersonal relations, leadership support, and organizational culture. The Village Office of Liberia, Teluk Mengkudu District, Serdang Bedagai Regency, was chosen as the research site since its employees face limited facilities, administrative pressure, and complex service demands. The purpose of this research is to identify work environment aspects affecting employee satisfaction, explore the subjective meaning of work experiences, and explain the implications of satisfaction on motivation, performance, and public service. The theoretical foundation refers to Herzberg’s two-factor theory, Maslow’s hierarchy of needs, and social exchange theory, along with indicators of job satisfaction and work environment from Indonesian management scholars. The research method applies a qualitative phenomenological approach, collecting narrative data through in-depth interviews and observation. Findings reveal that employee satisfaction is influenced by physical conditions (lighting, cleanliness, work facilities) and psychosocial conditions (leadership support, harmonious relations, organizational justice). Employees who feel valued and comfortable demonstrate higher motivation and loyalty, while unclear roles and lack of recognition lead to dissatisfaction.
The Impact of Fires, Firefighting Performance, and Response Efforts on Local Economic Resilience Hendi Royani Simanihuruk; Winda Wardhani; Ilfi Rahmi Putri; Hablil Ikhwana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23570732

Abstract

This study aims to analyze the impact of fires on MSME business conditions, the effect of firefighter performance in handling fires, and the influence of firefighter efforts in supporting MSME recovery on local economic resilience in Medan City. The research was conducted using a quantitative approach with a survey method. The study population was MSME actors in Medan City, with a sample of 100 respondents selected using purposive sampling. Data collection was carried out through questionnaires, interviews, observations, and documentation. Data analysis used validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, partial tests (t-tests), simultaneous tests (F-tests), and the coefficient of determination with the help of SPSS software. Research results show that, partially, the impact of fires on the conditions of MSMEs has a positive and significant effect on local economic resilience. The performance of firefighters in handling fires also significantly affects local economic resilience. In addition, the efforts of firefighters in supporting the recovery of MSMEs have a positive and significant impact on local economic resilience. Simultaneously, the three independent variables significantly affect the local economic resilience of MSMEs in Medan City.
The Effect of Supervision and Motivation Provision on Improving Teacher and Employee Discipline at SMA Negeri 1 Sigunung, Pakpak Bharat Regency M Rafli Alfi Syahri Banurea; Hablil Ikhwana; Nurhalimah Sibuea; Fahri Alamsyah
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 2 (2026): September 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/https://doi.org/10.5281/zenodo.23767129

Abstract

This study aims to analyze the effect of supervision and motivation on the discipline of teachers and staff at SMA Negeri 1 Sigunung, Pakpak Bharat Regency, using a quantitative correlational approach and questionnaires. The results of the multiple linear regression analysis indicate that supervision has a positive and significant effect on discipline, with a calculated t-value of 2.216, which is greater than the t-table value of 2.040. In addition, motivation also has an effect with a regression coefficient of 0.856, which is higher than the supervision coefficient of 0.210, meaning that motivation provides a greater influence. Simultaneously, supervision and motivation contribute 97.3% to the improvement of discipline. In conclusion, good supervision and motivation together are able to enhance discipline, and therefore the principal is advised to continuously improve ongoing supervision and provide effective motivation to build a professional work culture.
The Effect of Communication and Discipline on Employee Productivity at PTPN IV Regional 1 Kebun Tanah Raja, Serdang Bedagai Regency Rahmah Dewi; Amir Makhmud Zain Nasution; Zulaili Z; Hablil Ikhwana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23503800

Abstract

This study aims to determine whether communication and discipline have a significant influence both partially and simultaneously on employee productivity at PTPN IV Regional I, Tanah Raja Plantation, Serdang Bedagai Regency, and to assess the magnitude of that influence. The study employs a quantitative method involving several tests: reliability analysis, classical assumption tests, and multiple linear regression analysis. Based on the regression results of primary data processed using SPSS version 25, the following multiple linear regression equation was obtained: Y = 3.551 + 0.670 + 0.243 + e. Partially, the communication variable (X1) has a significant influence on employee productivity at PTPN IV Regional I, Tanah Raja Plantation, Serdang Bedagai Regency, as evidenced by the t-count value exceeding the t-table value (5.960 2.028). Similarly, the discipline variable (X2) has a significant influence on employee productivity at PTPN IV Regional I, Tanah Raja Plantation, Serdang Bedagai Regency, as evidenced by the t-count value exceeding the t-table value (2.085 2.028). Simultaneously, the communication (X1) and discipline (X2) variables exert a positive and significant influence on employee productivity at PTPN IV Regional I, Tanah Raja Plantation, Serdang Bedagai Regency. This indicates that the study's hypothesis is accepted, as evidenced by the F-count value exceeding the F-table value (24.839 3.26). The communication (X1) and discipline (X2) variables contribute 58.0% to the productivity variable, while the remaining 42.0% is influenced by other variables not examined in this study.
The Effect of Work Experience and Communication of the Head of the Government Section on Community Satisfaction with Services in Lubuk Dendang Village, Perbaungan District, Serdang Bedagai Regency Nurhayati Nasution; Hablil Ikhwana; Ilfi Rahmi Putri; Abdul Jalil
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23479263

Abstract

This research is motivated by the importance of public service as a primary indicator of governance quality in Lubuk Dendang Village, Perbaungan District, Serdang Bedagai Regency, which still faces challenges such as slow administrative processes and a lack of clear information. This quantitative survey research aims to analyze the partial and simultaneous effects of the work experience and communication of the Head of the Government Section on community satisfaction, as well as to measure the contribution of these variables. The sample was determined using a non-probability sampling technique through a purposive sampling approach based on Cochran's formula, resulting in 100 respondents from an unknown population. Primary data were collected through Likert-scale questionnaires, then analyzed using validity, reliability, classical assumption tests, multiple linear regression, t-test, F-test, and the coefficient of determination. Descriptively, community perceptions were highly positive (with combined 'agree' and 'strongly agree' responses reaching 94%) toward the work experience competence and communication effectiveness of the Head of the Government Section. Inferentially, work experience and communication were proven to have a positive and significant effect, both partially and simultaneously, on community satisfaction with services at the Lubuk Dendang Village Office.
Co-Authors Abdi Putra Manik Abdul Jalil Abdul Wahid Ade Rahma Ayu Afrilarisa Koto Agus Salim Siregar Ahmad Harun Daulay Ahmad Khairi Ahmadi Bancin Alisa A Aminah A Amir Makhmud Zain Nasution Amir Makhmud Zain Nasution Anita A Annisa Aulia Putri Arfa Nst, Siti Ummi Bahasa B Burhanuddin Burhanuddin Al-Butary Chainur Azmi Cindi Maisuci Damanik , Rusli Efendi Dedi Irwandi Desi Anna Sari Harahap Desy Irana Dewi Lubis, Desy Irana Dewi Dian Purnama Sari Dian Purnamasari Dianto Dianto Dilla Pratiwi Dilla Pratiwi Elwardi Hasibuan Elwardi Hasibuan, Elwardi Emalia E Erwin Tinendung Fahmi Anshari Nasution Fahmi Anshari Nasution Fahri Alamsyah Fahri Alamsyah Fahri Alamsyah Fariha Holifi Feby Aulia Putri Lubis Haydina Wulan Dani Hendi Royani Simanihuruk Hildanti Ayusfik Nasution Iftiani I Ika Armadhani Ilfi Rahmi Putri Khairati Fatma Lia Saputri Lia Yusuf Lilis Rosana Hutauruk M Rafli Alfi Syahri Banurea Mariun Manik Maulana, Zakia Heli Mhd Azhari Muhammad Andi Danata Muhammad Rahmat Muhammad Rahmat Muhammad Riza Hakim Muhammad Rum Lubis Muhammad Syahril Muhammad Syahrizal NAZMAH Noperius N Nuraisyah Nasution Nurhalimah Nurhalimah Nurhalimah Sibuea Nurhayati Nasution Pariasi P Pittauli Daeli Pohan, Anri Marito Porkas Sojuangon Lubis Putri, Ilfi Rahmi Radiah R Radiah R Rahimah, Evida Rahmah Dewi Rahman Rahmi Vera Riny Viri Insy Sinaga Riny Viri Insy Sinaga Rizky Wiranata Kenanto Roni Syahputra Berutu Rusli Efendi Damanik Rusli Efendi Damanik Safrul Daulay Safrul Daulay Setiana, Linda Siska Pertiwi Siti Aisyah Siti Muharram Ritonga Siti Ummi Arfah Nasution Siti Ummi Arfah Nasution Siti Wardah Stevi Monica Tarigan Subaktiar S Subaktiar S Subaktiar Subaktiar Suparlin Solin Suriana S Suriana Suriana Suryani Rambe Suwanda Putra Syafitri, Rahmadani Syamsul Bahri Ujang Abdullah Ujang Abdullah Vina Winda Sari Vina Winda Sari Wagiono W Wahyuni Marpaung Wardhani, Winda Widia Wardhani Widya Putri Widya Wardani Wildani, Syifa Winda Wardhani Winda Wardhani Winda Wardhani Winda Wardhani Wirya Kurniawan Yahya Y Yogi Khairullah Yuni Andri Yuni Andri Ekawati Yuni Andri Ekawati Zulaili Zulaili Z Zulaili Zulaili