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All Journal Ijtimaiyah: Jurnal Ilmu Sosial dan Budaya JURNAL PENDIDIKAN TAMBUSAI AMALIAH: JURNAL PENGABDIAN KEPADA MASYARAKAT Majalah Ilmiah Warta Dharmawangsa Jurnal Sosial Humaniora Sigli JPM: JURNAL PENGABDIAN MASYARAKAT International Journal of Educational Review, Law And Social Sciences (IJERLAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) ProBisnis : Jurnal Manajemen Jurnal Pengabdian Masyarakat Inovasi Jurnal Ilman: Jurnal Ilmu Manajemen International Journal of Economics (IJEC) Socius: Social Sciences Research Journal AT TARIIZ : Jurnal Ekonomi dan Bisnis Islam Journal of Innovative and Creativity Public Service And Governance Journal Journal of Sharia Business Management RESPINARIA: Jurnal Pengabdian Kepada Masyarakat International Journal of Islamic Business Management
Hablil Ikhwana
Universitas Alwashliyah
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Public Health Social Sciences Transportation Other

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The Effect of Workload and Discipline on the Work Productivity of Harvester Employees at PTPN IV Regional 1 Kebun Tanah Raja Annisa Aulia Putri; Hablil Ikhwana; Ujang Abdullah; Fahri Alamsyah
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 3 (2026): October 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23114425

Abstract

This study was motivated by the importance of human resources in the oil palm plantation sector, particularly harvesting employees who directly contribute to the company's productivity. The main problems identified were the high workload and varying levels of discipline that have the potential to reduce work productivity. The objective of this study was to analyze the effect of workload and discipline on the work productivity of harvesting employees at PTPN IV Regional 1 Tanah Raja Estate. The study employed a quantitative research approach with a population consisting of all 111 harvesting employees. The sample was determined using the Slovin formula with a 5% margin of error, resulting in 86 respondents. Data were collected through a Likert-scale questionnaire and analyzed using validity tests, reliability tests, multiple linear regression analysis, t-tests, F-tests, and the coefficient of determination. The results showed that workload had a significant effect on work productivity (t = 2.830; sig = 0.006 0.05), while discipline did not have a significant effect (t = 0.188; sig = 0.851 0.05). Simultaneously, workload and discipline had a significant effect on productivity (F = 4.632; sig = 0.012 0.05). The R² value of 0.100 indicates that these two variables explained only 10% of the variation in productivity, while the remaining 90% was influenced by other factors.
The Role of the Village Head in Improving Employee Job Satisfaction at Makmur Village Office, Teluk Mengkudu District, Serdang Bedagai Regency Aminah A; Hablil Ikhwana; Suriana S; Fahri Alamsyah
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 3 (2026): October 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23242896

Abstract

The purpose of this research is to examine how the village head contributes to improving employee job satisfaction at Makmur Village Office. The research employed a qualitative approach with data collection techniques including interviews, observations, and documentation. Key informants consisted of the Village Head, Village Secretary, Heads of Affairs, and village employees as the main subjects. Data analysis was conducted through reduction, presentation, and conclusion drawing, focusing on leadership practices in communication, motivation, recognition, and employee development. Findings reveal that employee job satisfaction is primarily influenced not by physical facilities, but by supportive, guiding, and participatory leadership. The village head acts as a role model, communicator, motivator, and facilitator, encouraging employees to grow through training and work experience. Harmonious relationships, a spirit of cooperation, and a family-like atmosphere are the main factors strengthening job satisfaction among village staff. The study suggests gradually improving office facilities, maintaining participatory leadership styles, and expanding training opportunities for village employees. Furthermore, district and regency governments are expected to provide additional support in the form of training, mentoring, and facilities to enhance the quality of public services at the village level.
The Influence of Digital CMS (Cash Management System) Usage and Administrative Services on Community Satisfaction at Sukasari Village Office, Pegajahan District, Serdang Bedagai Regency Lia Yusuf; Winda Wardhani; Ilfi Rahmi Putri; Hablil Ikhwana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 3 (2026): October 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23278620

Abstract

The advancement of information technology has encouraged village governments to adopt digital systems in public services. This study aims to analyze the effect of Digital Cash Management System usage and administrative services on community satisfaction at Sukasari Village Office, Pegajahan District, Serdang Bedagai Regency. A quantitative approach was applied with a population of 4,512 and a sample of 98 respondents determined using Slovin’s formula with a 10% margin of error. Data were collected through questionnaires and analyzed using validity, reliability, normality, multicollinearity, autocorrelation, multiple linear regression, t-test, F-test, and coefficient of determination. The regression equation obtained is: Community Satisfaction = 17.982 + 0.321X1 + 0.136X2. The t-test shows that Digital Cash Management System usage significantly affects community satisfaction (t = 2.847; Sig. = 0.005), while administrative services do not have a significant effect (t = 1.367; Sig. = 0.175). The F-test result (F = 5.909; Sig. = 0.004) indicates that both variables simultaneously have a significant effect. The R Square value of 0.111 means that the two variables explain only 11.1% of the variation in community satisfaction, while 88.9% is influenced by other factors outside the model.
Pengaruh Kompetensi Teknis dan Responsivitas Petugas Terhadap Kepuasan Pelanggan di PT. PLN (Persero) ULP Sidikalang Abdi Putra Manik; Hablil IKhwana; Ilfi Rahmi Putri; Fahri Alamsyah
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 2 (2026): September 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.22942648

Abstract

This study highlights the importance of public service quality in the electricity sector provided by PT. PLN (Persero) ULP Sidikalang in meeting the needs of the Dairi Regency community. The main focus is on the technical competence and responsiveness of field staff in handling electrical disturbances and administrative services, as well as their influence on customer satisfaction. The research employs a quantitative approach with a causal associative design. The population consists of all PLN ULP Sidikalang customers, categorized as an unknown population. The sample size was determined using Cochran’s formula, resulting in 100 respondents selected through purposive sampling. Data were collected using Likert-scale questionnaires and official company documentation. Analytical techniques included validity and reliability tests, classical assumption tests, multiple linear regression, t-test (partial), F-test (simultaneous), and coefficient of determination. Findings indicate that all research instruments are valid and reliable. Descriptive results show that technical competence, staff responsiveness, and customer satisfaction variables are predominantly in the “very good” category. Regression analysis reveals that technical competence and responsiveness have a positive and significant effect on customer satisfaction, both partially and simultaneously. Recommendations emphasize the need for regular technical training programs for field staff, optimization of response time through the PLN Mobile application, and strengthening communication ethics and empathy in customer service.
The Influence of Teachers’ and Staff’s Service Quality and Work Ethic on Parents’/Guardians’ Satisfaction at MIS Al Washliyah Rambung Besar Sei Rampah Chainur Azmi; Hablil Ikhwana; Suriana S; Fahri Alamsyah
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 3 (2026): October 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23279810

Abstract

This study aims to determine the influence of service quality and the work ethic of teachers and staff on the satisfaction of parents/guardians of students at MIS Al Washliyah Rambung Besar Sei Rampah. The research population consisted of all parents/guardians whose children were enrolled in the madrasah during the academic year in which the study was conducted. The sample was selected purposively with a representative number of respondents. Data were analyzed using multiple linear regression, with the t-test employed to examine partial effects, the F-test to assess simultaneous effects, and the coefficient of determination (R²) to measure the contribution of the independent variables to the dependent variable. The results revealed that service quality had a significant effect on parent satisfaction, with a regression coefficient of 0.042 (β = 0.050), while work ethic also had a significant effect, with a regression coefficient of 0.099 (β = 0.121). The multiple linear regression equation obtained was: Y = 39.291 + 0.042X₁ + 0.099X₂. The calculated F-value indicated a significant simultaneous effect, and the R² value showed that the contribution of both variables to parent satisfaction was relatively substantial.
Analisis Persepsi Masyarakat terhadap Etika Pelayanan Kepala Seksi Pelayanan dan Kesejahteraan di Desa Pematang Guntung Kecamatan Teluk Mengkudu Muhammad Syahril; Hablil Ikhwana; Zulaili Z; Fahri Alamsyah
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 3 (2026): October 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23241161

Abstract

This study focuses on analyzing community perceptions of the ethics of public service delivered by the Head of Service and Welfare Section in Pematang Guntung Village, Teluk Mengkudu Subdistrict, Serdang Bedagai Regency. Public service at the village level is not merely an administrative process but also a social interaction that requires honesty, responsibility, fairness, transparency, and respect for human dignity. The background of this research arises from the phenomenon of differing community perceptions regarding service quality, where some residents consider the service ethical and satisfactory, while others express dissatisfaction due to limited resources, bureaucratic complexity, lack of transparency, and insufficiently humane communication. The purpose of this study is to analyze how the community evaluates the ethics of service delivery, focusing on honesty, responsibility, fairness, openness, and courteous attitudes of village officials. The research employs a descriptive approach using questionnaires and documentation, ensuring that the data reflects the direct experiences of the community as service recipients. The findings are expected to provide a comprehensive overview of public service quality in Pematang Guntung Village and to identify factors influencing community perceptions. Theoretically, this study contributes to the development of public administration science, particularly in the field of service ethics at the village level. Practically, it offers recommendations for village officials to improve service patterns, enhance transparency, and strengthen public trust.
Pengaruh Pengembangan Kompetensi dan Pemberian Insentif Terhadap Kinerja Pegawai Baitul Mal Kota Subulussalam Roni Syahputra Berutu; Hablil Ikhwana; Zulaili Zulaili
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 3 (2026): October 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.22853608

Abstract

This study aims to analyze the influence of competence development and incentive provision on employee performance at Baitul Mal Subulussalam City using a quantitative approach. The research population consisted of all 35 employees, with a saturated sampling technique applied so that the entire population was included as respondents. Data were collected through Likert-scale questionnaires and documentation studies, then processed using SPSS 19 through several stages: instrument testing (validity and reliability), classical assumption tests (normality, multicollinearity, heteroscedasticity), multiple linear regression analysis, hypothesis testing (t-test and F-test), and the coefficient of determination (R²). The t-test results indicate that competence development has a significant partial effect on employee performance (t = 3.476; Sig. = 0.001), as does incentive provision (t = 2.277; Sig. = 0.030). The F-test results confirm that both variables simultaneously have a significant effect on employee performance (F = 139.150; Sig. = 0.000). The coefficient of determination shows that the combination of competence development and incentive provision explains 89.7% of the variation in employee performance, while the remaining 10.3% is influenced by other factors outside the research model. Thus, this study emphasizes that systematic competence development strategies and adaptive incentive policies contribute significantly to improving employee performance.
Pengaruh Kompetensi dan Motivasi Kerja terhadap Kinerja Pegawai Pada Badan Pendapatan Daerah (BAPENDA) Kabupaten Serdang Bedagai Widya Putri; Hablil Ikhwana; Suriana S
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 3 (2026): October 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23062080

Abstract

This study aims to analyze the influence of competence and work motivation on employee performance at the Regional Revenue Agency (BAPENDA) of Serdang Bedagai Regency. The study is motivated by the importance of human resource quality in supporting the achievement of Regional Original Revenue (PAD). Competence, which includes knowledge, skills, attitudes, behavior, and work values, as well as work motivation derived from both internal and external factors, is believed to play a significant role in improving employee performance. However, several challenges remain, including limited mastery of taxation information technology, low discipline, and lack of work initiative, all of which affect the achievement of PAD targets. This research employs a quantitative approach using a questionnaire as the primary data collection instrument. The variables of competence and work motivation are measured through relevant indicators, while employee performance is assessed based on effectiveness, efficiency, quality of work, discipline, and the achievement of organizational targets. Data were analyzed using multiple linear regression to determine the partial and simultaneous effects of the two independent variables on employee performance. The findings indicate that competence has a significant positive effect on employee performance through enhanced knowledge, skills, and work attitudes that support the achievement of organizational goals. Work motivation also has a significant influence, both through internal factors such as responsibility and professional pride, and external factors such as rewards and leadership support. Simultaneously, competence and work motivation make a substantial contribution to improving employee performance.
The Effect of the Absence of Rewards and the Presence of Punishment on the Work Productivity of PT Haleyora Powerindo Employees Assigned to PT Bank Sumut Head Office Medan Fahri Alamsyah; Hablil Ikhwana; Yuni Andri Ekawati; Suwanda Putra
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23568480

Abstract

This study aims to analyze the effect of reward and punishment on the work productivity of PT Haleyora Powerindo employees assigned to PT Bank Sumut Head Office Medan. The study employed a quantitative research method using reliability analysis, classical assumption tests, and multiple linear regression analysis. The results produced the following regression equation: Y = 4.820 + 0.292X₁ + 0.596X₂ + e, indicating that reward (X₁) and punishment (X₂) have a positive effect on employee work productivity. Partially, the reward variable has a significant effect on work productivity, as evidenced by a t-value of 3.051, which is greater than the t-table value of 1.989. Likewise, the punishment variable also shows a significant effect on work productivity, with a t-value of 6.121, exceeding the t-table value of 1.989. Simultaneously, both variables were proven to have a significant effect on employee work productivity, as indicated by the F-value of 32.893, which is greater than the F-table value of 3.11. Therefore, the research hypothesis is accepted. The contribution of reward and punishment to employee work productivity is 44.8%, while the remaining 55.2% is influenced by other factors not examined in this study. These findings indicate that the implementation of reward and punishment systems plays an important role in improving employee productivity.
Analysis of the Effect of Service Quality on Community Satisfaction at the Jambur Pulau Village Office, Perbaungan District, Serdang Bedagai Regency Haydina Wulan Dani; Siti Ummi Arfah Nasution; Zulaili Z; Hablil Ikhwana
Socius: Jurnal Penelitian Ilmu-Ilmu Sosial Vol 4, No 4 (2026): November 2026
Publisher : Penerbit Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.23502124

Abstract

This study aims to determine the impact of service quality on community satisfaction at the Jambur Pulau Village Office. A quantitative research method was employed, utilizing a sample of 100 respondents. Data analysis involved simple linear regression and hypothesis testing (t-test), with processing performed using SPSS version 20.0. The study concludes that the service quality variable (X) influences community satisfaction (Y), as represented by the simple linear regression model: Y = 6.572 + 0.824X. The results show that t-calculated (14.557) exceeds t-table (1.984) and the significance value is 0.000 ( 0.05); consequently, the alternative hypothesis (Ha) is accepted and the null hypothesis (H0) is rejected, indicating that service quality (X) has a significant effect on community satisfaction (Y). The coefficient of determination (R-squared) is 0.684, meaning that 68.4% of the variation in community satisfaction (Y) can be explained by the independent variable, service quality (X). The remaining 31.6% is attributed to factors outside the scope of this study.
Co-Authors Abdi Putra Manik Abdul Jalil Abdul Wahid Afrilarisa Koto Agus Salim Siregar Ahmad Khairi Ahmadi Bancin Alisa A Aminah A Amir Makhmud Zain Nasution Amir Makhmud Zain Nasution Anita A Annisa Aulia Putri Arfa Nst, Siti Ummi Bahasa B Burhanuddin Burhanuddin Al-Butary Chainur Azmi Cindi Maisuci Damanik , Rusli Efendi Dedi Irwandi Desi Anna Sari Harahap Desy Irana Dewi Lubis, Desy Irana Dewi Dian Purnama Sari Dian Purnamasari Dianto Dianto Dilla Pratiwi Dilla Pratiwi Elwardi Hasibuan Elwardi Hasibuan, Elwardi Emalia E Erwin Tinendung Fahmi Anshari Nasution Fahmi Anshari Nasution Fahri Alamsyah Fahri Alamsyah Fahri Alamsyah Fariha Holifi Feby Aulia Putri Lubis Haydina Wulan Dani Hendi Royani Simanihuruk Hildanti Ayusfik Nasution Iftiani I Ika Armadhani Ilfi Rahmi Putri Khairati Fatma Lia Saputri Lia Yusuf Lilis Rosana Hutauruk M Rafli Alfi Syahri Banurea Mariun Manik Maulana, Zakia Heli Mhd Azhari Muhammad Andi Danata Muhammad Rahmat Muhammad Rahmat Muhammad Riza Hakim Muhammad Rum Lubis Muhammad Syahril Muhammad Syahrizal NAZMAH Noperius N Nuraisyah Nasution Nurhalimah Nurhalimah Nurhalimah Sibuea Nurhayati Nasution Pariasi P Pittauli Daeli Pohan, Anri Marito Porkas Sojuangon Lubis Putri, Ilfi Rahmi Radiah R Radiah R Rahimah, Evida Rahmah Dewi Rahman Rahmi Vera Riny Viri Insy Sinaga Riny Viri Insy Sinaga Roni Syahputra Berutu Rusli Efendi Damanik Rusli Efendi Damanik Safrul Daulay Safrul Daulay Setiana, Linda Siska Pertiwi Siti Aisyah Siti Muharram Ritonga Siti Ummi Arfah Nasution Siti Ummi Arfah Nasution Siti Wardah Stevi Monica Tarigan Subaktiar S Subaktiar S Subaktiar Subaktiar Suparlin Solin Suriana S Suriana Suriana Suryani Rambe Suwanda Putra Syafitri, Rahmadani Syamsul Bahri Ujang Abdullah Ujang Abdullah Vina Winda Sari Wagiono W Wahyuni Marpaung Wardhani, Winda Widia Wardhani Widya Putri Widya Wardani Wildani, Syifa Winda Wardhani Winda Wardhani Winda Wardhani Winda Wardhani Wirya Kurniawan Yahya Y Yogi Khairullah Yuni Andri Yuni Andri Ekawati Yuni Andri Ekawati Zulaili Zulaili Z Zulaili Zulaili