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All Journal Jurnal Ekonomi dan Bisnis Jagaditha Jurnal Kajian Bali JRB-Jurnal Riset Bisnis Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat Al-Kharaj: Journal of Islamic Economic and Business jurnal syntax admiration Journal of Tourism and Economic Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti Jurnal Pengabdian Kepada Masyarakat MAKARDHI Jurnal Multidisiplin Madani (MUDIMA) Jurnal Locus Penelitian dan Pengabdian Jurnal Ilmiah Hospitality Management Journal of Management and Social Sciences Jurnal Indonesia Sosial Sains International Journal of Applied Research in Tourism and Hospitality Indonesian Journal of Applied and Industrial Sciences (ESA) Eduvest - Journal of Universal Studies Jurnal Multidisiplin West Science West Science Interdisciplinary Studies International Journal of Sustainable Competitiveness on Tourism NHI Hospitality International Journal Indonesian Journal of Banking and Financial Technology (FINTECH) Jurnal Multidisiplin Indonesia Jurnal Multidisiplin Indonesia Proceedings International Conference on Marine Tourism and Hospitality Studies Bogor Hospitality Journal
Irene Hanna H Sihombing
Politeknik Pariwisata Bali
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Pengaruh Online Customer Review terhadap Purchase Wisatawan pada Hotel Luxury (Studi Kasus Capella Ubud, Bali) I Putu Kusmawan Aditya; Irene Hanna H. Sihombing; Ni Wayan Chintia Pinaria
Jurnal Locus Penelitian dan Pengabdian Vol. 5 No. 9 (2026): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v5i9.6392

Abstract

Ulasan pelanggan daring telah menjadi sumber informasi penting bagi wisatawan karena jasa hotel bersifat tidak berwujud dan sulit dievaluasi sebelum pembelian, terutama pada segmen akomodasi mewah. Penelitian ini bertujuan menganalisis pengaruh ulasan pelanggan daring terhadap niat pembelian wisatawan pada Capella Ubud, Bali, melalui Booking.com. Penelitian menggunakan pendekatan kuantitatif dengan survei terhadap 100 responden yang dipilih melalui teknik purposive sampling. Responden berusia minimal 25 tahun, pernah mengakses Booking.com, serta pernah membaca ulasan mengenai Capella Ubud. Data dikumpulkan menggunakan kuesioner berskala Likert lima tingkat dan dianalisis melalui uji validitas, reliabilitas, asumsi klasik, regresi linear sederhana, uji t, serta koefisien determinasi dengan bantuan SPSS. Hasil penelitian menunjukkan bahwa ulasan pelanggan daring memperoleh penilaian sangat baik, dengan kredibilitas ulasan sebagai dimensi yang memperoleh penilaian tertinggi, sedangkan niat pembelian juga berada dalam kategori sangat tinggi. Ulasan pelanggan daring berpengaruh positif dan signifikan terhadap niat pembelian, ditunjukkan oleh koefisien regresi sebesar 0,403, nilai t sebesar 14,263, dan p < 0,001. Model penelitian mampu menjelaskan 67,5% variasi niat pembelian. Temuan ini menegaskan peran strategis informasi digital dalam keputusan wisatawan hotel mewah. Dengan demikian, ulasan daring yang kredibel, relevan, seimbang, dan bermanfaat secara substansial memperkuat niat wisatawan untuk mempertimbangkan, memilih, dan memesan akomodasi hotel mewah melalui platform digital.
Pengaruh Lingkungan Kerja Terhadap Kinerja Karyawan Nusa Dua Beach Hotel & SPA-Handwritten Collection Ni Made Savani Putri; Irene Hanna H. Sihombing; Ida Ayu Kalpikawati
Jurnal Multidisiplin Indonesia Vol. 5 No. 9 (2026): Jurnal Multidisiplin Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jmi.v5i9.2968

Abstract

Kinerja karyawan menjadi faktor penting dalam menjaga kualitas pelayanan di industri perhotelan. Di Nusa Dua Beach Hotel & Spa-Handwritten Collection, kinerja karyawan belum optimal, terlihat dari hasil performance appraisal kategori poor, fluktuasi absensi, serta keluhan tamu yang menambah beban kerja. Lingkungan kerja diduga menjadi salah satu faktor penyebabnya. Penelitian ini bertujuan menganalisis pengaruh lingkungan kerja terhadap kinerja karyawan di hotel tersebut, menggunakan pendekatan kuantitatif dengan 200 responden yang dipilih melalui proportionate stratified random sampling. Data dikumpulkan melalui kuesioner dan dokumentasi, kemudian dianalisis menggunakan uji validitas, reliabilitas, normalitas, heteroskedastisitas, linearitas, regresi linear sederhana, uji t, dan koefisien determinasi. Hasil penelitian menunjukkan lingkungan kerja berpengaruh positif dan signifikan terhadap kinerja karyawan, dibuktikan dengan nilai t hitung 14,373 > t tabel 1,653 dan signifikansi p < 0,001. Lingkungan kerja menjelaskan 51,1% variasi kinerja karyawan, sedangkan 48,9% sisanya dipengaruhi faktor lain di luar penelitian ini. Dengan demikian, semakin baik lingkungan kerja yang dirasakan karyawan, semakin tinggi pula kinerjanya. Manajemen hotel disarankan terus meningkatkan kualitas lingkungan kerja, baik fisik maupun nonfisik, guna mendukung kinerja karyawan dan kualitas pelayanan.
Pengaruh Kepuasan Internship Terhadap Career Intention Mahasiswa Jurusan Hospitaliti Politeknik Pariwisata Bali di Industri Perhotelan Ni Luh Putu Tian Artika Sari; Irene Hanna H. Sihombing; Ni Wayan Chintia Pinaria
Jurnal Multidisiplin Indonesia Vol. 5 No. 9 (2026): Jurnal Multidisiplin Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jmi.v5i9.2979

Abstract

Industri perhotelan memerlukan pasokan tenaga kerja kompeten yang memiliki niat kuat untuk menekuni karier jangka panjang. Kepuasan terhadap internship dapat membentuk persepsi dan keputusan karier mahasiswa setelah mengalami kondisi kerja yang sebenarnya. Penelitian ini bertujuan menguji pengaruh kepuasan internship terhadap career intention mahasiswa Jurusan Hospitaliti Politeknik Pariwisata Bali. Penelitian menggunakan pendekatan kuantitatif dengan desain eksplanatori. Populasi penelitian berjumlah 514 mahasiswa yang telah menyelesaikan internship di industri perhotelan, sedangkan 225 responden dipilih menggunakan proportionate stratified random sampling secara proporsional pada setiap program studi. Data dikumpulkan melalui kuesioner skala Likert lima tingkat yang mengukur 23 butir kepuasan internship dan empat butir career intention yang diadaptasi dari Dahanayake et al. (2019). Analisis data dilakukan menggunakan statistik deskriptif, pengujian instrumen, uji asumsi klasik, regresi linear sederhana, uji t satu arah, dan koefisien determinasi dengan bantuan SPSS. Hasil menunjukkan bahwa kepuasan internship berada pada kategori baik dengan rata-rata 3,72, sedangkan career intention juga berkategori baik dengan rata-rata 3,66. Kepuasan internship berpengaruh positif dan signifikan terhadap career intention (B = 0,138; t = 20,814; p < 0,001). Model menjelaskan 66,0% variasi career intention. Dengan demikian, peningkatan kualitas pelatihan, supervisi, penugasan, fasilitas, dan dukungan rekan kerja selama internship dapat memperkuat niat mahasiswa untuk berkarier di industri perhotelan.
Pengaruh Psychological Safety, Work-Life Balance, dan Komunikasi Internal terhadap Kinerja Karyawan XYZ Ni Kadek Milanita Yudana; Irene Hanna H. Sihombing; Ni Made Suastini
Jurnal Multidisiplin Indonesia Vol. 5 No. 10 (2026): Jurnal Multidisiplin Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jmi.v5i10.2982

Abstract

Kinerja karyawan merupakan faktor penting dalam mempertahankan kualitas pelayanan dan keberlanjutan organisasi, terutama pada industri perhotelan yang sangat bergantung pada pelayanan prima kepada pelanggan. Namun, beberapa permasalahan seperti rendahnya keterbukaan karyawan dalam menyampaikan ide, tantangan keseimbangan kehidupan kerja akibat beban kerja dan lembur, serta kendala komunikasi internal dapat memengaruhi optimalisasi kinerja. Penelitian ini bertujuan untuk mengetahui pengaruh psychological safety, work-life balance, dan komunikasi internal terhadap kinerja karyawan di InterContinental Bali Sanur Resort. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Populasi penelitian berjumlah 154 karyawan, dengan teknik pengambilan sampel menggunakan sampling jenuh sehingga seluruh populasi dijadikan responden. Pengumpulan data dilakukan melalui kuesioner dengan skala Likert dan dianalisis menggunakan regresi linear berganda dengan bantuan SPSS. Hasil penelitian menunjukkan bahwa psychological safety, work-life balance, dan komunikasi internal secara parsial berpengaruh positif dan signifikan terhadap kinerja karyawan. Secara simultan, ketiga variabel tersebut berpengaruh signifikan terhadap kinerja karyawan dengan nilai adjusted R-square sebesar 73,8%, yang menunjukkan kemampuan model dalam menjelaskan variasi kinerja karyawan. Penelitian ini menegaskan pentingnya menciptakan lingkungan kerja yang aman secara psikologis, menjaga keseimbangan kehidupan kerja, dan memperkuat komunikasi internal untuk meningkatkan kinerja karyawan. Penelitian selanjutnya dapat mempertimbangkan faktor lain seperti kepemimpinan, motivasi, kepuasan kerja, dan budaya organisasi.
Pengaruh Pelatihan terhadap Kinerja Karyawan di Hotel X Ni Luh Veranika Wulandari; Irene Hanna H. Sihombing; Ni Made Suastini
Jurnal Multidisiplin Indonesia Vol. 4 No. 3 (2026): September: Jurnal Multidisiplin Indonesia
Publisher : PT. ALHAFI BERKAH INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62007/joumi.v4i3.984

Abstract

Employee performance plays a crucial role in supporting the operational success of the hotel industry; every organization focuses on efforts to optimize human resource performance because HR is a key factor in achieving strong company performance. This study aims to determine the effect of training on employee performance. The population in this study consists of all 104 permanent employees. The data used is primary data obtained directly from a questionnaire survey. The method employed is simple linear regression analysis. This study was conducted among employees at Hotel X, using a sample of 83 respondents selected through random sampling. The regression equation is Y = 8.071 + 1.108X. The results show an R-squared value of 0.605, indicating that training explains 60.5% of the variation in employee performance, while the remaining 39.5% is explained by variables not included in this study. Training has a calculated t-value of 11.137 and a significant t-test value of p < 0.001. The conclusion is that training has a positive and significant effect on employee performance. In future research, it is recommended to examine other variables that are strongly suspected of influencing employee performance.
Selling Comfort Amid Construction: The Role of Price in Shaping Consumer Purchase Intention at a Luxury Hotel I Gede Duta Arya Ananta; Irene Hanna H. Sihombing; Ni Made Suastini
West Science Interdisciplinary Studies Vol. 4 No. 09 (2026): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v4i09.3126

Abstract

This study aims to analyze the effect of price on consumer purchase intention for guestrooms located in an area affected by a construction project at TAK Hotel. A quantitative approach was employed involving 100 respondents selected using purposive sampling. Data were collected through a five-point Likert-scale questionnaire and analyzed using descriptive statistics and simple linear regression with SPSS version 27.0. The results indicate that consumers’ perceptions of price obtained a mean score of 3.98, categorized as good, while consumer purchase intention obtained a mean score of 4.03, also categorized as good. The price competitiveness dimension recorded the highest mean score of 4.36, while the explorative intention dimension obtained the highest score for purchase intention at 4.21. The regression analysis resulted in a coefficient of 0.769, with a t-value of 11.012 > t-table value of 1.985 and a significance level of 0.000 < 0.05. The R² value of 0.553 indicates that price explains 55.3% of the variation in consumer purchase intention, while the remaining 44.7% lies outside the research model. These findings indicate that a more positive perception of price is associated with higher consumer purchase intention toward guestrooms affected by the construction project. Although the adjusted rate of IDR 3,500,000 per night was perceived as competitive, price conformity with the benefits experienced during the stay received a relatively lower evaluation. Therefore, pricing strategies should be supported by improvements in the benefits and value perceived by consumers.
SUSTAINABLE CULTURAL TOURISM IN THE ERA OF SUSTAINABLE DEVELOPMENT Irene Hanna H. Sihombing; Ni Made Suastini; Ida Bagus Putu Puja
International Journal of Sustainable Competitiveness on Tourism Vol. 3 No. 02 (2024): IJSCOT III-02
Publisher : Politeknik Pariwisata NHI Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34013/ijscot.v3i02.1601

Abstract

Cultural sustainability has recently emerged as a significant trend in the tourism industry, driven by increased awareness of travel's environmental impacts and the need to preserve natural resources for future generations. Sustainable cultural tourism emphasizes protecting and valuing cultural heritage while ensuring that tourism activities respect the environment and the integrity of local cultures. For it to be genuinely comprehensive, sustainable cultural tourism must be integrated into national development strategies, aligning tourism goals with broader sustainable development objectives. Cultural tourism plays a unique role as both a catalyst and enabler of sustainable development, fostering economic resilience, social cohesion, and environmental conservation. This paper explores the relationship between cultural tourism and sustainability by examining how sustainable cultural tourism supports sustainable development goals. Essential to this approach is preserving and managing cultural heritage, involving local communities in decision-making, promoting effective conservation practices, supporting rural development, and addressing issues like over-tourism, which can lead to the loss of authenticity and over-concentration in popular destinations. Ultimately, sustainable cultural tourism is not only about conserving the past but also about creating a harmonious relationship between culture and tourism that benefits present and future generations. Through its focus on local empowerment, responsible resource use, and respect for cultural diversity, sustainable cultural tourism offers a forward-looking approach, ensuring that tourism continues to drive positive social and environmental change.
Co-Authors Anak Agung Istri Julistya Dewi Clearesta Adinda Dhea Ananda Cantika Rahman Diena Mutiara Lemy Erick Erlangga Gusti Ayu Kadek Putri Diantari Hadyan Wahyu Dewanto I Gde Leo Sastra I Gede Andika Harianto I Gede Duta Arya Ananta I Ketut Surata I Nyoman Sukana Sabudi I Putu Kusmawan Aditya I Putu Utama I Putu Utama I Putu Wita Adnyana I Wayan Jata I Wayan Jata I Wayan Sukma Winarya Prabawa I Wayan Yudha Pangestu Ida Ayu Kalpikawati Ida Ayu Kalpikawati Ida Ayu Putri Widawati Ida Ayu Putri Widawati Ida Ayu Sintha Permata Sari Ida Ayu Sri Mahendra Dewi Juniasti Rusmandani, Ni Nengah Kadek Agung Laksana Kadek Dwi Mahesayasa Kristiono Liestiandre, Hanugerah Luh Melinia Eka Putri Made Ryan Sujirmantara Ni Desak Made Santi Diwyarthi Ni Gusti Nyoman Srikanthi Ni Kadek Milanita Yudana Ni Komang Tia Anggreni Ni Luh Gde Sri Sadjuni Ni Luh Ketut Sri Sulistyawati Ni Luh Putu Tian Artika Sari Ni Luh Veranika Wulandari Ni Made Eka Mahadewi7 Ni Made Githa Hapsari Kaniya Devi Ni Made Savani Putri Ni Made Suastini Ni Made Suastini NI NYOMAN SUKERTI . Ni Putu Siska Putri Ni Wayan Aprilia Purnama Dewi Ni Wayan Pastini Nurul Aini Nyoman Gde Dewa Rucika pinaria, ni wayan chintia Pradipta Daniswara, I Gusti Agung Yogi Pramono, Rudy Putri Widawati, Ida Ayu Putu Diah Sastri Pitanatri Putu Puja, Ida Bagus Ratih Damayanti Sastra, I Gde Leo Satiadji, Amirosa Ria Sulistyawati, Ni Luh Ketut Sri Titien Damayanti Utama, I Putu Widi Hardini