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ANALISIS KEPUASAN PELAYANAN PERGURUAN TINGGI (Kasus pada Prodi Magister Pendidikan Ekonomi Unnes) Kardoyo, Kardoyo; Nurkhin, Ahmad
Cakrawala Pendidikan CAKRAWALA PENDIDIKAN EDISI JUNI 2016, TH. XXXV, NO. 2
Publisher : LPMPP Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1636.948 KB) | DOI: 10.21831/cp.v15i2.9881

Abstract

Fokus penelitian ini adalah pengukuran kepuasan pelayanan terhadap mahasiswa, penelusuran lulusan, dan kepuasan pengguna lulusan. Populasi penelitian adalah mahasiswa Prodi Magister Pendidikan Ekonomi PPs Unnes yang aktif pada semester gasal 2015/2016, lulusan, dan pengguna lulusan. Alat yang digunakan adalah instrumen SERVQUAL yang dikembangkan dari Parasuraman et al. (1994) untuk mengukur kepuasan mahasiswa. Instrumen pengukuran kesesuaian lulusan dan kepuasan pengguna lulusan berdasarkan pedoman akreditasi BAN PT. Analisis data dilakukan dengan analisis statistik deskriptif dan importance-performance analysis (IPA). Hasil penelitian menunjukkan bahwa berdasarkan analisis kepuasan layanan terdapat dua dimensi layanan yang harus menjadi prioritas utama untuk segera diperbaiki, yaitu dimensi acces dan reliability. Hasil lainnya menunjukkan bidang pekerjaan alumni telah sesuai dengan visi misi prodi dan alumni berpendapat materi dan proses perkuliahan sangat relevan dengan bidang pekerjaan yang digeluti sekarang sehingga sangat membantu menyelesaikan pekerjaan. Terakhir, kepuasan pengguna terhadap kompetensi lulusan termasuk dalam kategori sangat bagus. Kata kunci : mahasiswa, lulusan, pengguna lulusan, kualitas layanan, Importance-Performance AnalysisANALYSIS TOWARDS UNIVERSITIES' SERVICES SATISFACTION Abstract:The study focuses on the measurement of satisfaction withstudent services, tracer study and stakeholder satisfaction. The study population is students of Economics Education Master Program of PPs Unnes in the odd semester of 2015/2016, graduates and stakeholders. SERVQUAL instrument developed by Parasuraman et al. (1994) is employed to measure student satisfaction. The compatibility between the graduate and stakeholder satisfaction is measured based on BAN PT accreditation guidelines. Data were analyzed using descriptive statistical analysis, and the Importance-Performance Analysis (IPA). The results show that, in terms of service satisfaction analysis, two dimensions of service should be improved immediately, i.e. access and reliability. It has also been revealed that the fields of alumni’s job have been in accordance with the vision and mission of the study program and that the material and lecture have been highly relevant to their field of work. Lastly, stakeholders are found to be highly satisfied with graduate competencies.Keywords: students, stakeholder, servicequality, Importance-Performance Analysis
The Service Quality Influence and The School Facilities to The Students’ Satisfaction Through The School Reputation As The Intervening Variable Setiawan, Muh Afrizal; Fakhruddin, Fakhruddin; Kardoyo, Kardoyo
Educational Management Vol 9 No 2 (2020): December 2020
Publisher : Educational Management

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Abstract

Education development nowadays pushes the education foundation to fulfill all the needs of the school members like the teachers, staff, students, and parents. The manner is by increasing the teaching-learning process pleasure through good services. Furthermore, the foundations have to anticipate to face competitive competition. They are responsible to search and increase all the aspects inside. This research is a quantitative approach using path analysis. The sample of this research was 121 students from grade X, XII, and XIII. It was taken by using proportionated stratified random sampling techniques based on the class level in SMK 2 Purnama Semarang. The purpose of this research is to analyze directly and indirectly between the service quality and the school facilities to the students’ satisfaction through the school reputation as the intervening variable. The instrument of collecting the data; It used questionnaires and the observation sheet. The result of the research shows if there is the direct service quality (Sig. 0.046) and the school facilities (Sig. 0.000) influence the school reputation, the direct service quality (Sig. 0.005), the school facilities (Sig. 0.006) and the school reputation (score Z 1.5164) cannot become the influence mediator between the service quality and the school facilities to the students’ satisfaction. The conclusion; there are the service quality direct variable influence and the school facilities to the students' satisfaction. However, the indirect school reputation variable cannot mediate the influence between the service quality and the school facilities to the students' satisfaction.
The Service Quality Influence and The School Facilities to The Students’ Satisfaction Through The School Reputation As The Intervening Variable Setiawan, Muh Afrizal; Fakhruddin, Fakhruddin; Kardoyo, Kardoyo
Educational Management Vol 9 No 2 (2020): December 2020
Publisher : Educational Management

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Abstract

Education development nowadays pushes the education foundation to fulfill all the needs of the school members like the teachers, staff, students, and parents. The manner is by increasing the teaching-learning process pleasure through good services. Furthermore, the foundations have to anticipate to face competitive competition. They are responsible to search and increase all the aspects inside. This research is a quantitative approach using path analysis. The sample of this research was 121 students from grade X, XII, and XIII. It was taken by using proportionated stratified random sampling techniques based on the class level in SMK 2 Purnama Semarang. The purpose of this research is to analyze directly and indirectly between the service quality and the school facilities to the students’ satisfaction through the school reputation as the intervening variable. The instrument of collecting the data; It used questionnaires and the observation sheet. The result of the research shows if there is the direct service quality (Sig. 0.046) and the school facilities (Sig. 0.000) influence the school reputation, the direct service quality (Sig. 0.005), the school facilities (Sig. 0.006) and the school reputation (score Z 1.5164) cannot become the influence mediator between the service quality and the school facilities to the students’ satisfaction. The conclusion; there are the service quality direct variable influence and the school facilities to the students' satisfaction. However, the indirect school reputation variable cannot mediate the influence between the service quality and the school facilities to the students' satisfaction.
MODEL SUPERVISI AKADEMIK BERBASIS KEMITRAAN Qudsi Falkhi Taqqiya, Istianah; Yanto, Heri; -, Kardoyo
Jurnal Penelitian Tindakan Sekolah dan Kepengawasan Vol 2, No 2 (2020): Oktober 2020
Publisher : Jurnal Penelitian Tindakan Sekolah dan Kepengawasan

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Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh langsung kompetensi pengawas dan komunikasi pengawas terhadap keefektifan supervisi akademik. Selain itu, penelitian ini bertujuan untuk mengungkap pengaruh tidak langsung kompetensi pengawas dan komunikasi pengawas terhadap keefektifan supervisi akademik melalui variabel intervening, yaitu komitmen pengawas dan hubungan kemitraan antara pengawas dan guru. Pendekatan yang digunakan dalam penelitian adalah pendekatan kuantitatif dengan analisis SEM (Structural Equation Model). Hasil penelitian mengungkapkan kompetensi pengawas dan komunikasi pengawas tidak berpengaruh langsung terhadap supervisi akademik. Komitmen pengawas dan hubungan kemitraan berpengaruh langsung terhadap keefektifan supervisi akademik. Komitmen pengawas dan hubungan kemitraan berfungsi sebagai variabel intervening dari kompetensi pengawas dan komunikasi pengawas terhadap keefektifan supervisi akademik. Dengan demikian disimpulkan bahwa supervisi akademik akan terlaksana dengan efektif jika didukung oleh komitmen yang tinggi dari pengawas dan hubungan kemitraan yang baik antara pengawas dan guru.
PENGEMBANGAN MODEL PELATIHAN PENINGKATAN KOMPETENSI GURU MENGEMBANGKAN PEMBELAJARAN BERBASIS PENELITIAN TINDAKAN KELAS Rosiani, Dewi; Martono, S.; M.Pd, Kardoyo,
Jurnal Penelitian Tindakan Sekolah dan Kepengawasan Vol 2, No 2 (2020): Oktober 2020
Publisher : Jurnal Penelitian Tindakan Sekolah dan Kepengawasan

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Abstract

Penelitian ini bertujuan untuk mengetahui efektivitas model pelatihan kolaboratif dengan pendampingan intensif untuk meningkatkan kemampuan Penelitian Tindakan Kelas Guru. Desain penelitian yang digunakan adalah Research and Development (R&D). Langkah-langkah dalam penelitian R&D meliputi tahap penelitian, tahap pengembangan, dan tahap ujicoba. Subjek ujicoba terbatas adalah 8 guru bahasa Indonesia yang tergabung dalam forum MGMP sebagai peserta pelatihan.Teknik pengumpulan data menggunakan wawancara, angket, dan dokumentasi. Teknik analisis data menggunakan pendekatan kualitatif dan kuantitatif. Hasil penelitian secara kuantitatif diperoleh dari hasil tahap pengembangan dan ujicoba terbatas. Penilaian kevalidan model oleh ahli dan praktisi mendapat skor 45,75 dengan kategori sangat baik. Keefektivan model dibuktikan dengan kualitas penyelenggaraan pelatihan memperoleh skor 73,6 dengan kategori sangat baik. Model pelatihan yang dikembangkan ini efektif dapat meningkatkan kemampuan Penelitian Tindakan Kelas guru. Hal ini dibuktikan dengan nilai rata-rata tes akhir yaitu 28,75 lebih besar dari nilai rata-rata tes awal yaitu 20,375. Selain itu, model pelatihan ini berhasil menghasilkan karya guru yaitu  proposal Penelitian Tindakan Kelas dengan nilai rata-rata 50 dengan kategori baik.
IMPLEMENTASI MODEL “ITBT” SEBAGAI STRATEGI PENINGKATAN KOMPETENSI PAEDAGOGIK GURU SMK Sujatmiko, Hardo; Sumaryanto, Totok; -, Kardoyo
Jurnal Penelitian Tindakan Sekolah dan Kepengawasan Vol 2, No 1 (2020): Juni 2020
Publisher : Jurnal Penelitian Tindakan Sekolah dan Kepengawasan

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Abstract

Tujuan dari penelitian ini adalah mengetahui keefektifan dan kevalidan model pelatihan Integrated Technology-Based Training (ITBT) . Metode penelitian ini menggunakan pendekatanResearch and Development . Uji coba model pelatihan menggunakanPre-Experimental Design denganOne Group Pretest-Posttest Design. Data dianalisis dengan menggunakan  statistik uji-t berpasangan (Paired Samples  t-test). Hasil uji diperoleh (1) keefektifan model yang ditinjau dari 5 aspekpelatihan yaitu aspek model pelatihan, aspek program pelatihan,  aspek bahan ajar pelatihan,aspek instruktur pelatihan dan aspek sarana prasarana pelatihan menunjuk pada kategori sangatbaik, (2) keefektifan model dengan membandingkan antara hasilpre-testdanpost-test padakompetensi membuat media pembelajaran berbasis Android.Validasi model  dilakukan oleh ahlidan praktisi. Disimpulkan bahwa model efektif dan valid dalam peningkatan kemampuan gurudalam membuat media pembelajaran berbasis Android
Biology Learning Management Contain Using Character Education With T-PACK Through Project Based Learning (PBL) Model Pujianti, Pujianti; Kardoyo, Kardoyo; Utanto, Yuli
Educational Management Article In Press August 2021
Publisher : Educational Management

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Abstract

The purpose of the study was to determine the planning, organization, implementation, evaluation, and learning outcomes of biology with character education with Technological Pedagogical Content Knowledge (T-PACK) approach through PBL model at SMAN 8 Semarang. Covid-19 virus has spread to infect almost all countries in the world. Learning management studies show the need for state readiness in the case of a pandemic in the direction of education. Learning management during covid-19 pandemic was carried out with Project Based Learning (PBL). One of the learning managements that applied was T-PACK model. Based on the results of the previous research, there was very little research on T-PACK development related to character education. The approach in this study was interdisciplinary qualitative with phenomenological approach. The design research was case study. Informants are 2 biology teachers. The technique of checking the validity of the data using Degree of Trust (Credibility), Transferability, Defendability, and Certainty (Confirmability). Data that has been collected from in-depth interviews with informants was processed and then data analysis was carried out. The stages of data analysis have 4 main components, namely data collection, data reduction, data presentation, and drawing conclusions. The results showed that the planning, organization, implementation, evaluation, and learning outcomes of biology contained character education with the T-PACK approach through PBL model. The results of this study are expected to be source and study material in increasing knowledge about management of biology learning with character education with help of T-PACK through the PBL model.
Factors Affecting the Demand for Credit of the People's Credit Bank (BPR) In the Ex-Resident of Semarang Budiyono, Bambang; Kardoyo, Kardoyo; Muhsin, Muhsin
Journal of Economic Education Vol 9 No 2 (2020): December 2020 - Article In Press
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/jeec.v9i2.44523

Abstract

In this millennial era, competition in the banking business is very tight. This competition does not only occur between banks, but competition also comes from other financial institutions that have succeeded in developing new financial products. The problem with the phenomenon that occurs in this research is that the demand for credit in Rural Banks (BPR) is growing rapidly in this millennial era, while People's Credit Banks (BPRs) themselves still have many lacks compared to commercial banks. The purpose of this research is that Rural Banks (BPR) can compete with commercial banks in this millennial era in getting customers. This study used a qualitative approach, in form of descriptive statistical data from the research variables. The population in this study amounted to 144 Rural Banks (BPR) in the Ex-Residency of Semarang. The sampling technique was 65 Rural Banks (BPR) in the Ex-Residency of Semarang. The explanation of the data is accompanied by minimum value, maximum value, mean, variance, and standard deviation. The results of this study are there is a significant and negative influence between the Capital Adequacy Ratio (CAR) on credit demand. There is a significant and positive influence between Non Performing Loans (NPL) on credit demand. There is no significant effect between Return on Total Assets (ROA) on credit demand. There is no significant effect between Return on Total Equity (ROE) on credit demand. There is no significant effect between the Loan to Deposit Ratio (LDR) on credit demand. There is a significant and negative influence between Operational Expenses on Operating Income on credit demand.
MANAJEMEN KEARSIPAN DINAMIS DI BIRO ADMINISTRASI UMUM AKADEMIK DAN KEMAHASISWAAN (BAUAK) IAIN WALISONGO SEMARANG Mubarrok, Ahmad Farid; Kardoyo, kardoyo
Economic Education Analysis Journal Vol 4 No 2 (2015): Economic Education Analysis Journal
Publisher : Department of Economics Education, Faculty of Economics, Universitas Negeri Semarang

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Abstract

Penelitian ini dilatarbelakangi oleh sebuah pemikiran bahwa masalah yang ditemukan di lapangan pada saat mengimplementasikan pedoman-pedoman dan kegiatan pengembangan arsip dan dokumen terhadap pengelolaan arsip di lingkungan BAUAK IAIN Walisongo Semarang fokus penelitian ini adalah bagaimana manajemen kearsipan dinamis di Biro Umum Akademik dan Kemahasiswaan (BAUAK) IAIN Walisongo Semarang ? Hasil penelitian menunjukkan bahwa proses pencatatan kearsipan di  BAUAK IAIN Walisongo Semarang menggunakan asas sentralisasi dan asas desentralisasi. Proses pengendalian arsip masih dalam tahap pemeliharaan arsip. Proses penyimpanan kearsipan menggunakan sistem abjad dan sistem pokok soal. Proses pemeliharaan kearsipan menggunakan rak dan lemari arsip dari bahan best ,dengan kata lain, pelaksanaan manajemen kearsipan di BAUAK IAIN Walisongo Semarang belum terlalu baik sesuai dengan standar yang efektif dan efisien. Proses pemindahan dan pemusnahan kearsipan  perlu dilakukan karena ruang dan tempat menyimpan arsip serta umur arsip juga terbatas. This research is motivated by the idea that the problems found in the field during the implementation of guidelines and development activities archives and documents of the archives in environmental management BAUAK Walisongo IAIN Semarang focus of this research is how the dynamic records management in the General Bureau of Academic and Student Affairs (BAUAK) IAIN Walisongo Semarang? The results showed that the process of recording archives in IAIN BAUAK Walisongo Semarang using the principle of centralization and decentralization. Process control is still in the stage of maintenance records archives. Archival storage process using the alphabetic system and subject the system. Archival preservation process using shelves and filing cabinets from the best materials, in other words, the implementation of records management in BAUAK IAIN Walisongo Semarang has not been too good in accordance with the standards of effective and efficient. The process of removal and destruction of archives need to be done because of space and a place to store files and archives are also limited lifespan.
PENINGKATAN KETERAMPILAN MEMBERI SOLUSI TERHADAP KELUHAN DAN KEBERATAN PELANGGAN DENGAN MODEL PEMBELAJARAN PROJECT BASED LEARNING (PjBL) PADA SISWA KELAS XI PM 2 SMK PGRI BATANG Solekha, Rakhima An Naafi; kardoyo, Kardoyo
Economic Education Analysis Journal Vol 4 No 2 (2015): Economic Education Analysis Journal
Publisher : Department of Economics Education, Faculty of Economics, Universitas Negeri Semarang

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Abstract

Subyek penelitian adalah siswa kelas XI PM 2 SMK PGRI Batang yang berjumlah 41 siswa. Latar belakang penelitian ini adalah karena kurangnya keterampilan siswa dalam memberikan solusi terhadap keluhan dan keberatan pelanggan, selain itu metode pembelajaran yang digunakan kurang tepat yaitu menggunakan ceramah sedangkan karakter materinya adalah analistik dan praktik. Hasil penelitian ini diperoleh persentase aktivitas siswa pada pembelajaran siklus I yaitu sebesar 63,7% dengan katagori baik dan pada siklus II meningkat menjadi 87,25% dengan katagori sangat baik, persentase aktivitas guru pada pembelajaran siklus I yaitu sebesar 70,84% dengan katagori baik dan pada siklus II meningkat menjadi 83,34% dengan katagori sangat baik. Persentase keterampilan siswa pada siklus I sebesar 65,85% dengan katagori baik dan pada siklus II meningkat menjadi 90,24 dengan katagori sangat baik. Untuk hasil belajar siswa berupa post test keterampilan memberi solusi terhadap keluhan dan keberatan pelanggan  dengan rata-rata kelas yang dicapai pada siklus I adalah 74,88 dengan ketercapaian ketuntasan klasikal yaitu sebesar 65,85% dan pada siklus II rata-rata kelas meningkat menjadi 80,37 dan ketercapaian ketuntasan klasikal yaitu sebesar 90,24%. Berdasarkan hasil penelitian di atas dapat diambil kesimpulan bahwa, adanya peningkatan keterampilan siswa dalam memberikan solusi terhadap keluhan dan keberatan pelanggan kelas XI PM 2 SMK PGRI Batang dengan menggunakan model pembelajaran Project Based Learning pada materi memberi solusi terhadap keluhan dan keberatan pelanggan. Subjects were students of class XI PM 2 SMK PGRI Trunk totaling 41 students. The background of this study is due to lack of students' skills in providing solutions to customer complaints and objections, besides learning methods used quite right that using lecture material while the character is analytics and practice. The results of this study showed the percentage of students in the learning activities of the first cycle is equal to 63.7% with a good category and the second cycle increased to 87.25% with very good category, the percentage of teachers in the learning activities of the first cycle is equal to 70.84% ​​by category good and in the second cycle increased to 83.34% with very good category. Percentage of students' skills in the first cycle of 65.85% with a good category and the second cycle increased to 90.24 with a very good category. For student learning outcomes in the form of post-test skills to provide solutions to customer complaints and objections to the average grade achieved in the first cycle is 74.88 with classical completeness of achievement that is equal to 65.85% and in the second cycle the average grade increased to 80 , 37 and the achievement of classical completeness is equal to 90.24%. Based on the above results it can be concluded that, an increase in students' skills in providing solutions to customer complaints and objections XI PM 2 SMK PGRI rod using learning model Project Based Learning in the material provide solutions to customer complaints and objections.
Co-Authors - FACHRURROZIE - Muhlis - Sugiyo A T Soegito Achmad Afif Fikri Achmad Rifai RC, Achmad Rifai Achmad Slamet Agus Wahyudin Agus Wibowo Agus Wibowo Agustin, Nur Aini Ahmad Farid Mubarrok, Ahmad Farid Ahmad Nurkhin Alfi Setyo Wati Alrizqi, Damas Gianlugi Amaliah, Afifah Nur Amanaturrakhmah, Isna Anas Rohman Anas Rohman Anis Susanti Ardyanti, Novica Ardyanti, Novica Arief Yulianto Atik Mufridatul Khasanah Budiyono, Bambang Cipta Pramana Djoko Widodo Dwi Prasetiyawati Diyah Hariyanti Dwi Prasetiyawati Diyah Hariyanti Edy Suryanto Elisa Ika Yuniawati Ervie Sabrina Nuari Esti Mumpuni Wahyuningtyas Fakhruddin Fakhruddin Fakhruddin Fakhruddin Fakhruddin Fakhruddin Fakhrudin Fakhrudin Fathur Rokhman Fugiyar Suherman Hardianto, Rio Noverdhi Hardo Sujatmiko, Hardo Haris, Amnan Hartomo, Hartomo Hartomo, Hartomo Haryono Haryono Hasan Mukhibad Hayatiningrum, Dien Cahyani Herawati Herawati Heri yanto Heri Yanto Herry Sanoto Hertaty Tiawan Anita Hesti Mujiatun, Hesti Ilham Ghozali Indah Tri Lestari, Indah Tri Indriawan, Rois Indriawan, Rois Irala, Yuan Fence Isticharoh, Isticharoh Jannah, Arum Roudlotul Jarot Tri Bowo Santoso Jarot Tri Bowo Santoso Jayawarsa, A.A. Ketut Joko Sutarto Junipah, Junipah Karuniana Dianta Arfiando Sebayang Ketut Sudarma Khoiriyah, Ummamatul Kurnia Sari, Rut Ervianna Kurnia Sari, Rut Ervianna Kusumantoro Kusumantoro, Kusumantoro Liyun Sari, Liyun Lola Kurnia Pitaloka Pitaloka Mahendra, Raynaldy Abdillah Mardi Mardi Martono, S. Mintarsih Arbarini Mokhamat Mukhlisin, Mokhamat Mudrikah, Saringatun Muhammad Feriady, Muhammad Muhammad Hakimi Mohd Shafiai Muhammad Khafidc, Muhammad Muhlis, - Muhsin Muhsin Muhsin, Muhsin Narsim Narsim, Narsim Nina Farliana Nina Oktarina Novita Larasati, Novita P. Eko Prasetyo Partono Thomas Permana, Intan Pitaloka, Lola Kurnia Porniadi, Fiki Porniadi, Fiki PUJI LESTARI Pujianti Pujianti Qudsi Falkhi Taqqiya, Istianah Rahmawati, Erlina Rakhima An Naafi Solekha, Rakhima An Naafi Ramadhani, Nurrina Sekar Rista Maulidina Riyanti, Ika Rizqi Amalia Dwi Asih ROHMAWATI, ELI Rosiani, Dewi Rusdarti - Rusdarti Rusdarti S Martono S.A. Sifa Imtihan, S.A. Sifa Sari, Ais Widya Rosiana Septi Novianingsih, Veronika Setiawan, Muh Afrizal Setiawan, Muh Afrizal Shodiqin Shodiqin, Shodiqin Siti Zubaidah Soesanto Soesanto Soesanto Soesanto Sri Lestari Binedikta, Sri Lestari Sucihatiningsih Dian Wisika Prajanti Sugiyo, - Sungkowo Edy Mulyono Susi Indriani Sarka Syamsu Hadi Titi Prihatin Totok Sumaryanto Totok Sumaryanto, Totok Tutik Tutik Wahyudhiana, Wahyudhiana Wahyudhiana, Wahyudhiana Wahyuningtyas, Esti Mumpuni Wijang Sakitri Yasnanto Yasnanto, Yasnanto Yuli Rifiani, Yuli Yuli Utanto Yuliani Yuliani Yuniani, Kurnia