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All Journal Jurnal Kebijakan Kesehatan Indonesia Jurnal Administrasi Kesehatan Indonesia Health Information : Jurnal Penelitian Jurnal Midpro Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Journal of Nursing and Public Health (JNPH) Indonesian Journal of Global Health research Humanism : Jurnal Pengabdian Masyarakat Jurnal Pengabdian Masyarakat: Humanity and Medicine JOURNAL LA MEDIHEALTICO KESANS : International Journal of Health and Science Gemakes: Jurnal Pengabdian Kepada Masyarakat Public Health and Preventive Medicine Archive Makara Journal of Health Research Community Services and Social Work Bulletin Eduvest - Journal of Universal Studies Jurnal Keperawatan Jurnal ARSI : Administrasi Rumah Sakit Indonesia Journal of Indonesian Health Policy and Administration Jurnal Lentera Kesehatan Masyarakat (JLKM) Jurnal Ekonomi Kesehatan Indonesia Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal)
Haerawati Idris, Haerawati
Unknown Affiliation
Religion Aerospace Engineering Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Veterinary

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Journal : Jurnal Midpro

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Inpatient Satisfaction To Attribute of Health Service Quality Dimensions in Hospitals in Indonesian Agustini, Sri; Idris, Haerawati; Misnaniarti, Misnaniarti
Jurnal Midpro Vol. 12 No. 2 (2020): JURNAL MIDPRO
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30736/md.v12i2.205

Abstract

The hospital is one of the health service facilities that play a very important role in providing health services to the community. To increase patient satisfaction in the hospital, it is necessary to evaluate the quality of existing health services both from a technical and administrative perspective. This study aims to describe inpatient satisfaction with the attributes of the health services quality dimension in hospitals in Indonesia. This study used secondary data with a cross-sectional design based on Risnakes data in 2017. The sample used is samples of Risnakes in hospitals in 2017 after deducting missing data, namely 7,287 inpatients from 380 hospitals in Indonesia. Data analysis used univariate analysis. Results of this study showed that the level of inpatient satisfaction to the attribute of health service quality dimensions in private hospitals was better than in government hospitals. In the tangible dimension of the various attributes studied, there are 5 attributes still below the standard of patient satisfaction (90%), while for the reliability dimension there are 2 attributes, the responsiveness dimension 5 attributes, the assurance dimension 2 attributes, and empathy dimensions 3 attributes. To improve the quality of health services, the management of all hospitals in Indonesia needs to routinely evaluate all of the attributes of health service quality dimensions in the hospital.  
Co-Authors Achmad Fickry Faisya, Achmad Fickry Agustine, Farina Eka Alyousef, Mohammed Amrina Rosyada Andarini, Desheilla Anggreini, Rini Anggun Budiastuti Anita Rahmiwati Apriliani, Ferenadia Ardhan, Jery Asmaripa Ainy Astari, Dea Widya Azizah, Shinta Cynthia Cynthia Desheila Andarini, Desheila Dian Safriantini, Dian Dini Nabila Aryani Dinta, Nadya Ariba Ekananda, Detya Sella Elwin, Ghani El Mughni Muhammad Hidayatullah Fajar , Nur Alam Fajarini, Dessy Fatya Rizki Fadillah Febriyanti, Henny Feranita Utama Fitri Fitri Fitriani, Novi Hamzah Hasyim Hanifah, Arindi Dinda Hardina, Siti Hartati Inaku Hayati, Thursina Vera Hidayatullah, Muhammad Dwi Indah Purnama Sari Indahsari, Siti Rahmi Inoy Trisnaini Iqlima, Erni Jangga, Jangga Juliyanda, Nugraha Khaeriyah, Muthia Khairunnisa, Nyayu Maharani Khoirunnisa, Salsabila Kurnia Sari, Wulan Lestari, Peggy Ayu Maretha, Rika Maryanto, Hendri Misnaniarti Misnaniarti Monika, Salsabila Mufarika, Rully Muhammad Alamsyah Najmah, Najmah Netarisa Nia Novita Sari Ningsih, Nining Ade Nirmalasari, Melisa Yuni Novrikasari Novrikasari, Novrikasari Nur Alam Fajar Nurmalia Ermi Permana Putra, Dicky Permatasari, Rahmalia Pradisa, Dea Purnamasari, Septi Putri, Dinda Bella Putrisha, Shantya Adeline Rachmawati, Aisyah Restu Wulandari, Anggun Rifka, Niswatul Rini Anggraeni Rini Anggraini, Rini Rizma Adlia Syakurah Rosdiana Rosdiana Rostika Flora Rusdiana Rusdiana Safithri, Vani Saparuddin Latu Sari, Merry Afriliana Sari, Novrika Silvi Ariyanti Silvi Aulia Rahmah Sri Agustini Suhendra, Ahmad Adi SYADZA, EGA RAVA Tembo, Tannia Trisfayeti, Ica Hervita Utama Ningsih, R.E Solfitri Wati, Yeni Arsika Yuanita Windusari Yuliantari, Devy Zaleha, Siti