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SERVQUAL ANALYSIS OF STUDENT SATISFACTION WITH EDUCATIONAL FACILITIES AT AKADEMI PENERBANG INDONESIA BANYUWANGI Khoirunnisa Larasati; Daniel D. Rumani; Dimas Hari Cahyo; Safitri Era Globalisasi; Dimas Dicky Fernando
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 10 (2026): SEPTEMBER
Publisher : RADJA PUBLIKA

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Abstract

This study examines student satisfaction with educational facilities at Akademi Penerbang Indonesia Banyuwangi using the five SERVQUAL dimensions. A quantitative descriptive design was applied to a population of 164 students. The study calculated a minimum sample of 63 respondents using the Slovin formula, while 79 usable responses were included in the final analysis. Data were collected through field observation, a four-point Likert questionnaire, and literature review, then analyzed using Partial Least Squares Structural Equation Modeling with SmartPLS 3.0. The reported measurement model met the specified loading, average variance extracted, composite reliability, and Cronbach's alpha criteria. The structural model explained 93.5% of the variance in student satisfaction (adjusted R2 = 0.931). Assurance had the strongest significant effect on satisfaction (beta = 0.653, t = 6.918, p < 0.001), followed by empathy (beta = 0.375, t = 4.188, p < 0.001). Tangibles, reliability, and responsiveness were not significant at the 5% level. Because the report did not provide aggregate descriptive satisfaction scores, an overall satisfaction category cannot be validly assigned.
ANALISIS EFISIENSI PENGELOLAAN RUANG KONSULTASI MAHASISWA MELALUI IMPLEMENTASI APLIKASI PENJADWALAN KONSULTASI Fajar Islam; Daniel Dewantoro Rumani; Radika Vatarutama; Hasyim As’ari
JURNAL LENTERA BISNIS Vol. 15 No. 2 (2026): JURNAL LENTERA BISNIS, Mei 2026
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v15i2.2477

Abstract

This research aims to analyze the implementation of the Student Consultation Information System (SiKoma) application in improving the efficiency of consultation room management at the Indonesian Flying Academy Banyuwangi. The research uses an experimental method with stages of problem identification, literature study, dataset determination, database design, application development, and system testing using the Black Box Testing method. The implementation of the application produces user authentication features, a dashboard, consultation scheduling, consultation room management, automatic notifications, consultation result documentation, and report recapitulation. The test results show that all main features function according to user needs, are able to prevent schedule conflicts (double booking), display room availability in real-time, accelerate the scheduling process, increase the utilization of consultation rooms, facilitate the documentation of consultation results, and automatically generate room usage reports. The implementation of SiKoma supports the digitalization of academic services, making the management of consultation rooms more effective, efficient, transparent, and accountable, and providing ease for leaders in monitoring and making data-based decisions.
Co-Authors Abdul Karim Abimanyu, Yudha Agung Wahyu Wicaksono Ahmad Mubarok Ahmad Mubarok Ajeng Harjutri Andri Yagi Nur Idaman Andung Luwihono Anjar Leksono Argavirga Mardhika Arief Rusdyansyah Arief Rusdyansyah Arief Rusdyansyah Ariyono Setiawan Ariyono Setiawan Ariyono Setiawan Axel Amadeus Nathanael Bagus Panuntun Wruhutomo Budi Purwanto Cahyo, Dimas Hari Chairustakmal Chairustakmal Chairustakmal Cris Kuntadi Dani Yoseph Dede Ardian Dede Ardian Demmy Setyo Wiyono Dimas Dicky Fernando Dimas Endrawan Putra Dimas Endrawan Putra Dimas Hari Cahyo Dimas Hari Cahyo Dimas Hari Cahyo Dimas Haricahyo Efendi Efendi Endang Sugih Arti. Endrawati, Rizki Ocsera Fajar Islam Giga Valtian Zepa Hadi Prayitno Handayantri, Dhiayu Hari Kurniawanto Hari Kurniawanto Hariri, Ahmad Hasyim As’ari Ikhwanul Qiram Ikhwanul Qiram Ikhwanul Qiram Imran, Riska Ramadanty Intan Rizka Subandi Islam, Fajar iswahyudi, Prasetyo Jadon Pieter Elia Tirtanto Khoirunnisa Larasati Laksono Trisnantoro Luwihono, Andung Marfiah, Yulis Widyo Masita, Maya Mubarok, Ahmad Muhamad Khoirul Anam Muhammad Nur Cahyo Hidayat Nasrullah Nadila Nurchaliza Nasrul Ilminafik Niko Arief Setyawan Nur Wibowo, Untung Lestari Pangsa Rizkina Aswia Patrisia Mintje, Quirina Ariantji Prasetyo, Kukuh Tri Prasojo, Genny Luhung Quirina Ariantji Radika Vatarutama Rochida, Nafana Aulia Sabam Danny Sulung Safitri Era Globalisasi Sarfilianty Anggiani, Sarfilianty Satria Leksmana Putra Setiawan, Ariyono Sutama Syamsul Arifin Tirtanto, Jadon Pieter Elia Untung Lestari Nur Wibowo Untung Lestari Nur Wibowo Untung LN Wibowo Upik Mutiara Veronica Hartanto, Erlin Wardana, Miko Andi Wibowo, Untung Lestari Nur Wicaksono, Putra Widiyanto, Saptandri Wijaya, M. Anugrah Wisnu Kuncoro Yassir Fadhilah, Muchammad Yudha Bagus Tunggala Putra Yusi Apristia Zinat Tamami Zonar Anjab Rabbani