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All Journal Ilmu Administrasi Publik International Journal of Artificial Intelligence Research Jurnal Farmasi Galenika (Galenika Journal of Pharmacy) APOTEMA : Jurnal Program Studi Pendidikan Matematika Jurnal Sinar Manajemen JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK Al-Hayat: Journal of Islamic Education Media Keperawatan: Politeknik Kesehatan Makassar Wacana: Jurnal Ilmiah Ilmu Komunikasi Jurnal Penelitian dan Pengabdian Kepada Masyarakat UNSIQ Ekuilibrium : Jurnal Ilmiah Bidang Ilmu Ekonomi Aptisi Transactions on Technopreneurship (ATT) Majalah Ilmiah Bijak JIMF (JURNAL ILMIAH MANAJEMEN FORKAMMA) JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Jurnal Kesehatan Tambusai ABDI MOESTOPO: Jurnal Pengabdian pada Masyarakat Kontigensi: Jurnal Ilmiah Manajemen Jurnal PKM Manajemen Bisnis Pustaka Karya : Jurnal Ilmiah Ilmu Perpustakaan dan Informasi Petanda : Jurnal Ilmu Komunikasi dan Humaniora Jurnal Peradaban Masyarakat (JPM) Jurnal Abdi Masyarakat Humanis Jurnal Mahasiswa Mengabdi (JIMAWAbdi) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Artificial Intelligence and Digital Business Jurnal Cyber PR PASCIDEV: Pasundan Social Science Development Jurnal Pustaka Dianmas Jabdimas: Jurnal Pengabdian Masyarakat Jurnal Pengabdian kepada Masyarakat : Kreasi Mahasiswa Manajemen SocServe: Jurnal Pengabdian kepada Masyarakat Jurnal Pengabdian Farmasi dan Sains Multidisciplinary Indonesian Center Journal Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Al-Infaq : Jurnal Ekonomi Islam
Hamsinah Hamsinah, Hamsinah
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Journal : Multidisciplinary Indonesian Center Journal

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ANALYSIS OF WORK CULTURE, WORKLOAD, AND JOB STRESS ON JOB SATISFACTION AND ITS IMPACT ON EMPLOYEE PERFORMANCE AT PT BANK OCBC SPACE BSD TANGERANG Rahmadeli, Fajri; Hamsinah, Hamsinah; Mogi, Agustina
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 3 No. 2 (2026): Vol. 3 No. 2 Edisi April 2026
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v3i2.2368

Abstract

This study aims to analyze the influence of work culture, workload, and work stress on job satisfaction and their impact on employee performance at PT Bank OCBC Space BSD Tangerang. The background of this research is based on fluctuations in employee performance, suboptimal attendance levels, and inconsistent achievement of KPIs and service levels, which are presumed to be influenced by internal human resource factors. This research adopts a quantitative approach using a survey method. The population consists of all employees of PT Bank OCBC Space BSD Tangerang, with the sampling technique employing a census method. Data were collected through questionnaires using a Likert scale and analyzed using path analysis to examine both direct and indirect relationships among variables. The results indicate that work culture, workload, and work stress have a significant effect on job satisfaction. Furthermore, job satisfaction has a significant influence on employee performance and acts as an intervening variable in the relationship between work culture, workload, and work stress on employee performance. These findings suggest that improving employee performance can be achieved through the development of a positive work culture, proportional workload management, and effective control of work stress. This study is expected to provide managerial insights for formulating human resource management policies oriented toward enhancing job satisfaction and employee performance.
Co-Authors A.A. Ketut Agung Cahyawan W Abd. Fatah, Riadi Abdurrachman, Fajar Agus L., Nuristya Ahsan, Muhamad Amalia.B, Putri Aminah Aminah Andi Farisnah Anwar Andica, Juita Anggia Hasti Benjamin Arief, Mochammad Muminto Arif, Nun Hadriani Arsyilla, Nadia Asih, Tiya Putri Asmalah, Lia Asmawardah, Asmawardah Ayu, Ciptaning Retno Aztriana Aztriana, Aztriana Benjamin, Anggia Hesti Budiman, Januar Sapta Cahyadipura, Cahyadipura Christian, Tommy Citra Eka Putri Dewi, Ita Kania Dewi, Norma Rosyianita Dian Ismi Islami Eni Nuraeni Erlangga, Heri Faizal Jambak, Muh Fatkhurohman, Akhmad Faturrachman, Alifudin Firdaus, Muhammad Wildan Firdaus, Rizki Agung Hartoyo, Sugi Haryadi, Rofiq Noorman Hermansyah, Febian Aulia Hizbatu W, Nasahi Holiawati, Holiawati Irawan, Sani Irving A.S, Mokhamad Juairiah Juairiah, Juairiah Kadarwati, Suci Kusadjibrata, Nasrullah Liswandi, Liswandi Lumbanraja, Victor Roland Makhsun, Makhsun MARDLIYAH, SITI Marifah Marifah Marjohan, Masno Md Amin, Sakdiah Binti MOGI, AGUSTINA Mukka Pasaribu Muklis Muklis Mukrodi, Mukrodi Mulyaningsih, Desi Munardji Munna, Afzal Sayed Mustopa, Bintang Alya Binurika Nabila, Firyal Novitasyari, Ayu Nugroho, Agung NURJAYA NURJAYA, NURJAYA Nurlina Nurlina Nurmala Sari Nurmin Arianto, Nurmin Nurul Yaqin Panca, Pandu Eka Pawar, Avinash Puputaria, Puputaria Purba, Dewi Mariani Putra, Marju Satria Rachman, Muhammad Fathur Rachmat Kosman, Rachmat Rachmawaty Rachmawaty, Rachmawaty Raden Mohamad Herdian Bhakti Radja Erland Hamzah Rahmadeli, Fajri Rahman, Aldi Noufal Rakhman, Fathor Ramadhan, TB Guruh Ramadhani, Mustika Rezkullah, Muh Ridwan, Widyarini Ririn Ririn Ririn Riskan, Minhajul Abidin Riskan, Riskan Rizaldi, Devan Rojak, Abdu RR. Ella Evrita Hestiandari Ruhaedi, Rudi Ruknan, Ruknan Rusilowati, Umi Saepulah, Saepulah Sahroni, Sahroni Santoso, Prasetya Yoga Slamet Riyadi Sri Utami Sudaryana, Yayan Sugiarti, Endang Sugiyanto - Sukarni, Nurul Fadzar Sunadi, Sunadi Sunarsi, Denok Sungkono, Nono Supiyan, Dede Supratikta, Hadi Sutanto B, R. Adhi Sutoro, Moh. Syaer, Muhammad Fadillah Syaiful Rizal Syakila, Futri Taswanda Taryo Tirtosetianto, Raden Hario Tobing, Toman Golfrid F Umi Narimawati Utomo, Widodo Budi Vika Oktaviani, Vika Wahyu Purnomo, Wahyu Wahyudi Wahyudi Waruwu, Nofirman Yantoni Widiyastuti, Indah Ayu Yuni Retna Dewi Yusuf Arifin Zulkarnaen A, Faiz Furqon