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All Journal International Journal of Electrical and Computer Engineering IAES International Journal of Artificial Intelligence (IJ-AI) Jurnal Simetris TELKOMNIKA (Telecommunication Computing Electronics and Control) Bulletin of Electrical Engineering and Informatics Jurnal Computech & Bisnis (e-Journal) Jurnal Ilmiah KOMPUTASI Sistemasi: Jurnal Sistem Informasi JOIV : International Journal on Informatics Visualization International Journal of Artificial Intelligence Research Indonesian Journal of Artificial Intelligence and Data Mining Applied Information System and Management Jurnal Sisfokom (Sistem Informasi dan Komputer) JURNAL ILMIAH MAHASISWA AGROINFO GALUH SEIKO : Journal of Management & Business CYBERNETICS IJISTECH (International Journal Of Information System & Technology) Jurnal Sistem Cerdas JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Journal of Information Systems and Informatics Jurnal Teknologi Dan Sistem Informasi Bisnis Jurnal Informatika dan Rekayasa Perangkat Lunak Journal of Applied Engineering and Technological Science (JAETS) Jurnal Ilmiah Manajemen Kesatuan Indonesian Journal of Electrical Engineering and Computer Science International Journal of Advances in Data and Information Systems Jurnal Riset Sistem Informasi dan Teknologi Informasi (JURSISTEKNI) Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Jurnal Teknik Informatika (JUTIF) ARSY : Jurnal Aplikasi Riset kepada Masyarakat IJISTECH Journal of Soft Computing Exploration Jurnal Abdimas Kartika Wijayakusuma Locus: Jurnal Konsep Ilmu Hukum Jurnal Administrasi Pemerintahan Desa Jurnal Locus Penelitian dan Pengabdian Nautical: Jurnal Ilmiah Multidisiplin Indonesia Jurnal Teknologi dan Manajemen Industri Terapan Edukasiana: Jurnal Inovasi Pendidikan eProceedings of Engineering Eduvest - Journal of Universal Studies Paradoks : Jurnal Ilmu Ekonomi Nuansa Informatika Informatics Management, Engineering and Information System Journal Electronic Integrated Computer Algorithm Journal Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) International Journal of Computer Technology and Science Jurnal Pengabdian Bakti Akademisi SITEKNIK: Sistem Informasi, Teknik dan Teknologi Terapan Advance Sustainable Science, Engineering and Technology (ASSET) Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan AQILA : Acceleration, Quantum, Information Technology and Algorithm Journal
Muharman Lubis
Universitas Telkom
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Neuroscience Social Sciences Other

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Journal : AQILA : Acceleration, Quantum, Information Technology and Algorithm Journal

 1 
Never Overlook Security Awareness on Deployment Sadewa, Rizki; Lubis, Muharman; Nuryatno, Edi Triono
Acceleration, Quantum, Information Technology and Algorithm Journal Vol. 1 No. 1 (2024): VOLUME 1, NO 1: JUNE 2024
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/aqila.v1i1.25

Abstract

Since preliminary evidence supports the association between security culture and information security awareness (ISA), more research is needed to determine how it interacts with organizational culture. Beyond variations in respondent nation or gender, the study's findings also demonstrate an association between stronger cyber expertise and level of cyber awareness. Additionally, awareness is linked to defense mechanisms but not the information they were willing to divulge.  People play an even more important role in the collaboration between those teams and the security team when security is incorporated into DevOps practices. Furthermore, security is crucial when creating essential systems since it allows us to control objectives, risks, and evidence. Labor only starts after implementing security into the DevOps toolchain. To establish a security culture, we are additionally required to start with behavioral alterations. One of the largest Sharia banks in Indonesia anticipated cyberattacks in 2023, demonstrating to us how crucial security is in the modern world. Although no one could claim that using one of the security solutions would guarantee absolute safety, information security technology is quite dynamic. Future studies could improve on the current findings by taking into account national culture. This study has the aim of proving that we are never satisfied by current security maturity even if you or your company is implementing the best security tools, because the vulnerability can come from that deployment and wherever the environment itself.
The Role of Information and Communication Technology in Islamic Education: Challenges and Opportunities Shafira Fatimah Azzahra; Lubis, Muharman
Acceleration, Quantum, Information Technology and Algorithm Journal Vol. 1 No. 1 (2024): VOLUME 1, NO 1: JUNE 2024
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/aqila.v1i1.26

Abstract

In this paper, the role of information and communication technology (ICT) in Islamic education is analyzed with an emphasis on the challenges and opportunities it presents. ICT can increase access to Islamic knowledge, improve teaching methods, and encourage participatory learning. It is necessary to handle issues including restricted infrastructure, the requirement to maintain high-quality Islamic material online, and cultural and religious sensitivity in online learning settings. ICT presents several opportunities for Islamic education, including the use of multimedia and interactive tools for teaching Islamic concepts, facilitating global reach and accessibility through online platforms, and fostering collaboration and knowledge-sharing among educators and scholars. To evaluate the effect of ICT on Islamic education, qualitative research using content analysis was carried out. The results draw attention to issues including the limitations of ICT infrastructure, the need for high-quality online information, the necessity of good ICT training for teachers, and cultural and religious considerations. ICT also offers chances for improved Quranic study, worldwide cooperation, ongoing learning outside of the classroom, and expanded access to Islamic information. In order to use ICT to enhance Islamic education, this study intends to provide useful insights for educational practitioners and policymakers.
User Satisfaction Analysis of Academic Information System Using End-User Computing Satisfaction (EUCS) Nurdin, Ali; Lubis, Muharman
Acceleration, Quantum, Information Technology and Algorithm Journal Vol. 1 No. 2 (2024): VOLUME 1, NO 2: DECEMBER 2024
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/aqila.v1i2.42

Abstract

Galuh University Academic Information System (SIAKAD) is an information system that supports the academic activities of students, lecturers and employees within Galuh University. As a system that is in direct contact with its users. It is essential to focus on quality of the system utilised by users on a regular basis since the interaction between the system and humans is ideal when both parties give stimuli and reactions (actions & reactions) that support each other, if only If it takes place in one direction, the interaction will experience obstacles or even goal bias. The research was conducted to identify user satisfaction levels who use the system. The elements that determine user satisfaction with academic information systems were examined using the End-User Computing Satisfaction (EUCS) model approach. Data was gathered by observation, interviews, literature research, and questionnaires distributed to Galuh University academic information system users. Based on the existing theoretical basis, statistical analysis was carried out through statistical tests, Specifically, simple linear regression tests were conducted using the SPSS application. The research results showed that the five variables had a significant positive influence on user satisfaction of academic information systems, but the ease of use variable had a significant contribution. the highest was 59.4% for user satisfaction In comparison to other variables like content, accuracy, format, and timeliness, although overall the influence of these variables was still at a moderate level of influence. The research results also recommend updates to the information system to increase user satisfaction.
Developing the Knowledge Management System Framework in National Company: A Case Study of XYZ Company in Indonesia Nurdin, Ali; Lubis, Muharman; Abdullah Muhammad, Hasan; Naufal Wirawan, Muhammad; Addini Firdaus, Fitri
Acceleration, Quantum, Information Technology and Algorithm Journal Vol. 1 No. 2 (2024): VOLUME 1, NO 2: DECEMBER 2024
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/aqila.v1i2.43

Abstract

The Knowledge Management Application facilitates a medium for knowledge exchange, Its skills facilitate the acquisition of individuals' experiences and knowledge. Knowledge management tools are essential in large corporations, especially in enterprise organizations (private companies), in facilitating the retention and effective communication of pertinent information among staff members. Private enterprises often own substantial data and information in perpetually updatable formats that can be effectively leveraged to enhance the organization's knowledge and operational operations. Nevertheless, recent studies have revealed that knowledge management (KM) is still in its nascent phase for most private enterprises in Indonesia. The performed work investigated the existing Key Management Activities in a private company in Indonesia, with a specific focus on XYZ Company as the case study. Ac-cording to the evaluation, XYZ Company has not yet started constructing a specific Knowledge Management System (KMS), despite putting significant effort into developing core application systems to cover important business activities. Thus, the work introduces the structure for the growth of KMA in the organization.
Weaving Digital Relationships: A Social CRM Case Study of Local Beauty Brands Ana, Asri; Utami Rukmana, Putri; Lubis, Muharman
Acceleration, Quantum, Information Technology and Algorithm Journal Vol. 2 No. 2 (2025): VOLUME 2, NO 2: DECEMBER 2025
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/aqila.v2i2.70

Abstract

The Customer Relationship Management paradigm evolved from transaction-based tod collaboration-oriented approach through Social CRM (SCRM) due to digital transformation. Descriptive qualitative research investigates the CRM approaches executed by BLP Beauty and MOP Beauty using digital ethnography and observational methods. The research extends its observation activities to digital platforms including social media platforms and e-commerce platforms and customer review platforms. The analysis proves BLP Beauty uses a standardized omnichannel strategy that adopts community engagement and performs hashtag-based social monitoring and collaborative customer engagement including two additional customer impact channels through Key Opinion Leaders (KOLs) and influencers. BLP Beauty operates with an open and extensive market segmentation whereas MOP Beauty adopts an elite branding strategy with premium positioning. CRM strategies work best when they match the brand image together with key traits of the customer base. The study establishes how vital it is to unite technology and community elements with emotional value creation for developing sustainable customer relations during the current digital era.
Personalization in Customer Relationship Management : Balancing Data Privacy and Customer Experience Zahran, Muhammad Hanif; Mikhail, Muhammad Hibban; Lubis, Muharman
Acceleration, Quantum, Information Technology and Algorithm Journal Vol. 2 No. 2 (2025): VOLUME 2, NO 2: DECEMBER 2025
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/aqila.v2i2.73

Abstract

Personalization through Customer Relationship Management (CRM) systems has become an essential way for organizations to improve customer experiences and strengthen loyalty. However, in order to create individualized interactions, a lot of customer data must be gathered and processed, which inevitably creates privacy concerns. This study seeks to explore how organizations can strike a healthy balance between personalization and data privacy, and how this balance shapes the overall customer experience. This study uses a literature review as its main method to better understand customer attitudes, desires, and concerns about data privacy and tailored services by consulting a variety of scientific sources and earlier research. This study aims to identify the key factors that shape customers’ perspectives on personalization and the protection of their personal data. The insights gained are intended to support organizations in designing CRM strategies that are effective and engaging, while also demonstrating a clear commitment to respecting customer privacy helping create a customer experience that feels more trusted, meaningful, and sustainable.
Synergizing Omnichannel Order Management and CRM for Competitive Advantage: A Case Study of UNIQLO’s Digital Transformation Andartya Setyawan Darna; Muharman Lubis
Acceleration, Quantum, Information Technology and Algorithm Journal Vol. 2 No. 2 (2025): VOLUME 2, NO 2: DECEMBER 2025
Publisher : Yayasan Asmin Intelektual Berkah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62123/aqila.v2i2.83

Abstract

Intense competition in the retail industry requires companies to adopt an omnichannel strategy to create superior customer experience. This study aims to conduct an in-depth analysis of how UNIQLO, as a global retail leader, integrates Omnichannel Order Management (OOM) into its Customer Relationship Management (CRM) ecosystem. Adopting the omnichannel management framework, this study uses a qualitative case study approach based on secondary data to examine the strategies, technological enablers, and impacts of UNIQLO's "Ariake Project." The findings show that UNIQLO successfully builds a strong operational foundation through technological drivers, specifically RFID for unified inventory visibility and warehouse automation, alongside organizational drivers such as the "Takumi" culture. This integration enables flexible order fulfillment services such as Buy Online Pick-up In-Store (BOPIS), which has achieved an adoption rate of over 40%. Furthermore, the synergy with CRM has encouraged the growth of e-commerce contribution to a steady level of 15% post-pandemic. The study concludes that the key to UNIQLO's success lies in the synergistic integration of operational efficiency (OOM) and customer data intelligence (CRM), which provides actionable insights to balance technology with customer empathy in retail transformation.
Co-Authors A. TAUPIK RAHMAN Abdul Hakim Satria Nusantara Abdullah Muhammad, Hasan Abdulmana, Sahidan Achmad Rafi Addini Firdaus, Fitri Adillah, Muhammad Fauzan Nur Adinda Laras Ayu Aditya, Anggi Yudistira Adityas Widjajarto Agus Ambarwari Agustiana, Nathifa Ahmad Musnansyah Akbar Habib Buana Wibawa Putra Akbar Nurwahyu Arifin Putra Al Khowarizmi Ali Nurdin Ali Nurdin Alqahtani, Raied Ali Alvan Kamal Amanah, Raisyah Nurul Amri Amri Amril, Salsabila Zahrani Ana, Asri Andartya Setyawan Darna Annastasia, Syifa Anuraga, Rahadhitya Artamevia, Mima Asriana Asriana, Asriana Asti Amalia Nur Fajrillah Ayu, Adinda Laras Bayuwindra, Anggera Budianto, Farhan Alif Budianto, Setyo Constantino, Matias Garcia Deden Witarsyah Dika, Dafa Dinda Bayu Rama Dila, Revyolla Ananta Dinayatullah, Ledi Dini Handayani, Dini Dini Oktarina Dwi Handayani DM, Burhanis Sulthan Dwi Hary Sandy, Muhammad Dzakiyyah Al Kaazhim Edwinsyah, Muhammad Ega Mardoyo Ega Mardoyo Erlangga, Faezal Fadilah, Zikri Fakhrurroja, Hanif Fansyah, Egi Al Farhana Zahra Farid Farid, Farid Farma, Junia Fasya, Muhammad Haikal Fathia, Dhiya Fauzan, Ratandi Ahmad Faza, Sharfina Febriyani, Widia Firdaus, Taufiq Maulana Fitrah Khairi Fitriyana Dewi Fonna, Rizki Putri Nurita Gabriel Ardi Hutagalung Garcia-Constantino, Matias Ghifari, Muhamad Yazid Gunawan, Dian Habibi Ramdani Safitri Hafiizh Maulana Halim, Hendra Harefa, Hafid Rahman Herlina, Nenden Eva Meilani Hermawan, Fairuz Fernanda Hikmah Adwin Adam Humairo, Annisa Ikbar, Thoriq Ikhlas Fuad Zamzami Ikhsan, Alif M. Ilham Ramadhan Nasution Iqbal Santosa Iqbal Yulizar Mukti Irhan Kahirul Umam Irvan, Irvan Jihan Audia Mulya Julham Julham Julham Julham Kamal, Alvan Kamil, Idham Kartini, Ani Laily Indaryani Lubis, Arif Ridho Lubis, Fahdi Saidi Lukman Abdurrahman Lukmanul Hakim Lukmanul Hakim M. K. Rizal Syahputra M. Shabri Abd. Majid Matias Garcia Constantino Matias Garcia-Constantino Mhd Faris Pratama Mikhail, Muhammad Hibban Mima Artamevia Mira Kartiwi Mochamad Hariadi Mochamad Yudha Febrianta Muhammad Dwi Hary Sandy Muhammad Haikal Fasya Muhammad Luthfi Hamzah Muhammad Mahendra Muhammad, Hasan Abdullah Muhdiantini, Cindy Mukti, Iqbal Mukti, Iqbal Yulizar Mukti, ⁠Iqbal Yulizar Mulhartono, Tomi Mulyati, Rika Muttaqin, Alif Noorachmad Nabiel Muhammad Al Ghazali Naufal Wirawan, Muhammad Neca Aqila Nelsa, Putri Nguyen Kieu Trang Ni Made Purnami Noorachmad Muttaqin, Alif Nur Ichsan Utama Nurlina, Eka Nurma Sari, Nurma Nuryatno, Edi Triono Nusantara, Abdul Hakim Satria Oktariani Nurul Pratiwi Paradita, Anggraeni Xena Parameswari, Sang Dara Paramita, Paramita Possumah, Mercy Kristina Pradana, Vega Putra Prahastiwi, Narita Ayu Prajaya, Fannzy Bayu Askar Prayoga, Danar Prayudani, Santi Putri Luthfiah Harmaya Qadhli Jafar Adrian R. Wahjoe Witjaksono Rafi, Achmad Rafian Ramadhani Rafian Ramadhani Rafsanjani, Rayhan Rafael Rahadhitya Anuraga Raharjo, Adi Rahmat Fauzi Rahmat Mulyana Rahmat, Hadian Raied Ali Alqahtani Rakan, Raihan Ramadhan, Yumna Zahran Ramadhani, Rafian Rayhan Rafael Rafsanjani Romi Fadillah Rahmat Rukmana, Putri Utami Sadewa, Rizki Sahidan Abdulmana Sandy, Muhammad Dwi Harry Sandy, Muhammad Dwi Hary Sarah Purnamawati See, Tan Lian Setiadi, Ridwan Shaffiei, Zatul Alwani Shafira Fatimah Azzahra Silvia, Vivi Sinung Suakanto Siregar, Fachrul A Sonny Zulhuda Supeno Mardi Susiki Nugroho, Supeno Mardi Susetyo Bagas Bhaskoro Syah, M. Edwin Syahrizal, Teuku Muhammad Taufiq Carnegie Dawood Teguh Kurniawan, Mochamad Thamrin, Daffa Shidqi Thoriq Ikbar Tien Fabrianti Kusumasari Trang, Nguyen Kieu Umar Yunan Kurnia Septo Hediyanto Umuri, Khairil Vega Putra Pradana Vreseliana Ayuningtyas Wihayanti, Titik Wirawan, Muhammad Naufal Yani, Mega Fitri Yulio Ferdinand Yuyun Yusnida Lase Zahran, Muhammad Hanif Zamzami, Ikhlas Fuad Zulkifli Zulkifli