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All Journal Jurnal Manajemen Terapan dan Keuangan Jurnal Keterapian Fisik The Indonesian Journal of Public Health Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal) Hearty : Jurnal Kesehatan Masyarakat Jurnal Ilmiah Kesehatan EQIEN - JURNAL EKONOMI DAN BISNIS JURNAL MANAJEMEN BISNIS Majalah Ilmiah Bijak Jurnal Ilmu Kesehatan Bhakti Husada: Health Sciences Journal JURNAL EKSBIS Dinasti International Journal of Education Management and Social Science Al-Kharaj: Journal of Islamic Economic and Business Community Engagement and Emergence Journal (CEEJ) Jurnal Ilmiah Manajemen Kesatuan Jurnal Kesehatan Jurnal Aisyah : Jurnal Ilmu Kesehatan JPK: Jurnal Proteksi Kesehatan Jurnal Health Sains Jurnal Nasional Manajemen Pemasaran dan SDM Edu Masda Journal Jurnal Sosial dan Teknologi Jurnal Pengabdian Kesehatan Komunitas (Journal Of Community Health Service) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Jurnal Locus Penelitian dan Pengabdian Journal of Social And Economics Research Gemilang: Jurnal Manajemen dan Akuntansi Innovative: Journal Of Social Science Research Jurnal Pemberdayaan Masyarakat Nusantara Jurnal Kesehatan Kartika KISA INSTITUE : Journal of Economics, Accounting, Business, Management, Engineering and Society journal of social and economic research Jurnal Ekonomi Kesehatan Indonesia Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal) JHSS (Journal of Humanities and Social Studies) Jurnal Kesehatan
Ayu Laili Rahmiyati
Faculty Of Science & Health Technology, University Of Jenderal Achmad Yani Cimahi
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An Empirical Study of Motivation, Workload, and Occupational Stress on Nursing Performance Siregar, Farrel Diandra; Kosasih, Kosasih; Ayu Laili Rahmiyati
Eqien - Jurnal Ekonomi dan Bisnis Vol 15 No 01 (2026): Journal Ekonomi dan Bisnia
Publisher : Fakultas Ekonomi dan Bisnis Universitas Islam DR KH EZ Mutaqien

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34308/eqien.v15i01.2320

Abstract

Nurses play a vital role in hospital services, yet high workload, job stress, and low motivation may reduce performance. This study aimed to analyze the effect of motivation, workload, and job stress on the performance of inpatient nurses at BaliMed Hospital Karangasem. The research used a quantitative approach with a descriptive-verificative design. The sample consisted of 71 nurses determined by saturated sampling. Data were collected using validated and reliable questionnaires, then analyzed with multiple linear regression. The results showed that motivation had a positive and significant effect on performance, while workload and job stress had negative and significant effects. Simultaneously, all three variables significantly affected performance with an R² value of 90.6%. The study concludes that motivation, workload, and job stress are dominant factors influencing nurse performance. It is suggested that hospital management improve motivation, balance workload, and manage stress through organizational support to maintain optimal service quality.
ANALYSIS THE EFFECT OF SERVICE QUALITY ON PATIENT SATISFACTION AT THE DENTAL CLINIC OF PUSKESMAS TANJUNGSARI BOGOR REGENCY WEST JAVA (A SURVEY OF PATIENTS DIAGNOSED WITH PULPITIS) Astsania Hikmah Alfath; Vip Paramarta; Taufan Nugroho; Ayu Laili Rahmiyati; Kosasih
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

According to the 2023 Indonesian Health Survey, 50% of the population has dental and oral problems, but only 11.2% seek treatment. The Tanjungsari Community Health Center dental clinic had 1,070 pulpitis patients from January to June 2025. This study aims to analyze the effect of service quality on patient satisfaction in the dental clinic with pulpitis diagnosed at Tanjungsari Community Health Center in Bogor Regency, West Java. The research design used was quantitative method with a descriptive approach. Data were collected from 119 respondents via questionnaire and analyzed using SPSS software. The variables studied included service quality aspects of reliability, responsiveness, assurance, empathy, and tangibles. The results showed, based on a partial t-test, service quality in the aspects of reliability (p=0.02) and tangibles (p=0.00) significantly influenced patient satisfaction. A simultaneous F-test showed that service quality simultaneously influenced patient satisfaction, with a calculated F-value of 18.895. The results of this study are recommended to the Head of the Community Health Center, the Health Service, and Community Leaders to improve the quality of services at the Tanjungsari Community Health Center dental clinic by adding human resources, regular training for community health center officers, and routine monitoring and evaluation of patient satisfaction.
ANALYSIS OF HOSPITAL MANAGEMENT INFORMATION SYSTEMS (HMIS) ON THE EFFECTIVENESS AND EFFICIENCY OF OUTPATIENT SERVICES AND ITS IMPLICATIONS FOR EMPLOYEE PERFORMANCE (A SURVEY STUDY AT RUMAH SEHAT TERPADU DOMPET DUAFA HOSPITAL, BOGOR CITY) Anggilia Yuliani Susanti; Sri Rochani Mulyani; Rukhiyat Syahidin; Ayu Laili Rahmiyati; Farida Yuliaty; Fitriana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

This study aims to analyze the effect of the Hospital Management Information System (HMIS) on the effectiveness and efficiency of outpatient services and its implications for employee performance at Rumah Sakit Sehat Terpadu Dompet Dhuafa, Bogor City. The study employed a quantitative approach with a survey method involving employees directly engaged in outpatient services and HMIS utilization. Data were collected through questionnaires and analyzed using descriptive analysis and path analysis with SPSS version 24. The results indicate that HMIS contributes to service effectiveness (β=0.605; R²=36.6%), reflected in improved patient data accessibility, recording accuracy, and service speed. HMIS also contributes to service efficiency (β=0.603; R²=36.4%), evidenced by reduced patient waiting times and accelerated administrative processes. Service effectiveness and efficiency jointly contribute to employee performance (R²=26.5%), although only efficiency demonstrates a meaningful partial contribution. HMIS exerts a direct effect on employee performance (β=0.526) as well as indirect effects through effectiveness (0.126) and efficiency (0.242), yielding a total effect of 0.894. It is concluded that optimal HMIS implementation contributes to improving outpatient service quality and employee performance.
Analisis Faktor–Faktor Kinerja Pegawai dalam Pencapaian Kapitasi Berbasis Kinerja di Puskesmas Kota Bandung Noviani, Eva; Riyanto, Agus; Rahmiyati, Ayu Laili; Budiman
Jurnal Ilmu Kesehatan Masyarakat Vol. 15 No. 02 (2026): Jurnal Ilmu Kesehatan Masyarakat: Issue in Progress
Publisher : UIMA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33221/jikm.v15i02.4070

Abstract

Pencapaian Kapitasi berbasis Kinerja di Puskesmas Kota Bandung pada bulan Februari 2025 belum optimal, baru ada 3 Puskesmas dari 80 Puskesmas di Kota Bandung yang dapat mencapai Kapitasi berbasis Kinerja 100%. Kinerja pegawai menjadi cerminan keberhasilan Puskesmas dalam mencapai KBK. Penelitian ini bertujuan untuk menganalisis faktor-faktor kinerja pegawai dalam pencapaian Kapitrasi Berbasis Kinerja. Penelitian menggunakan pendekatan kuantitatif desain cross-sectional, dengan sampel sebanyak 238 responden diambil dengan menggunakan metode proportional Stratified random sampling, terdiri dari tenaga kesehatan dan tenaga penunjang di 24 Puskesmas Kota Bandung. Pengambilan data dilakukan menggunakan kuesioner. Analisis data dilakukan secara univariat, bivariat dengan uji regeresi logistik sederhana, dan multivariat dengan uji regresi logistik berganda. Hasil penelitian menunjukkan adanya hubungan signifikan antara kompetensi (nilai p = 0,021; RP = 2,026) dengan kinerja pegawai, Namun, tidak ditemukan hubungan signifikan antara motivasi (nilai p = 0,194), komitmen (nilai p = 0,479), struktur organisasi (nilai p = 0,181), budaya organisasi (nilai p = 0,251), kepemimpinan (nilai p = 0,696), fasilitas kerja (nilai p = 0,289) dan iklim kerja (nilai p = 0,112) dengan kinerja pegawai. Kompetensi merupakan faktor dominan yang mempengaruhi kinerja pegawai setelah dikontrol faktor kepemimpinan dan iklim kerja. Disarankan peningkatan kompetensi dilakukan dengan menempuh pendidikan yang lebih tinggi, mengikuti seminar, workshop, pelatihan, sosialisasi, brainstorming. Kepala Puskesmas dapat menerapkan gaya kepemimpinan yang efektif dan iklim kerja yang kondusif dalam mendukung peningkatan kompetensi pegawai.
THE INFLUENCE OF HEALTH WORKER PRODUCTIVITY ON IMPROVING HEALTH SERVICES AT SETIABUDI PUBLIC HEALTH CENTER, SOUTH JAKARTA Raden Partinah; Teguh Nurhadi Suharsono; Raden Ricky Agusiady T S; Ayu Laili Rahmiyati; Didin Saepudin; Farida Yuliaty
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

This study aims to analyze the influence of health worker productivity on improving health services at the Setiabudi Community Health Center in South Jakarta. The research method used is descriptive quantitative with a sample of 90 respondents. Primary data were collected through questionnaires and processed using the Method of Successive Interval (MSI) to convert ordinal scale data into interval scales before conducting prerequisite tests and hypothesis testing. Data analysis used multiple linear regression. The results of the F test showed that the variables of motivation, income level, work environment, opportunity for achievement, management, and nutritional status simultaneously had a significant effect on health services (F count 12.053; Sig < 0.001) with a contribution (R^2) of 46.6%. Partially, the management variable was the most dominant factor influencing service improvement (t count 5.608; Sig < 0.001). The implications of this study emphasize the importance of strengthening the managerial system and work motivation to optimize the quality of public health services
THE EFFECT OF JOB STRAIN AND DEFENSE MECHANISMS ON BURNOUT OF HEALTH WORKERS WITH RESILIENCE AS AN INTERVENING VARIABLE (Study at Dr. Nur's Clinic, Cimahi City) Feni Oktafiani; Sri Rochani Mulyani; Raden Ricky Agusiady T.S.; Ayu Laili Rahmiyati; Vip Paramarta; Farida Yuliaty
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

Burnout is a psychological problem frequently experienced by healthcare workers due to high work demands, emotional stress, and patient care responsibilities. This study aims to analyze the influence of job strain and defense mechanisms on healthcare worker burnout, with resilience as an intervening variable at Dr. Nur Clinic in Cimahi City. This study used a quantitative approach with a survey method of healthcare workers working at Dr. Nur Clinic. The data analysis technique used Structural Equation Modeling (SEM) based on Partial Least Square (PLS) to test the relationship between the research variables. The results showed that job strain significantly influenced resilience, while defense mechanisms also had a significant influence on resilience. Resilience was shown to have a significant influence on healthcare worker burnout. Job strain did not directly influence burnout, while defense mechanisms had a significant effect on burnout. In addition, resilience was shown to mediate the relationship between job strain and defense mechanisms on burnout. The findings of this study indicate that burnout in healthcare workers is not only influenced by work pressure, but also by the individual's psychological ability to deal with work stress. Therefore, strengthening resilience and developing adaptive coping strategies are important to reduce the risk of burnout in healthcare workers.
IMPLEMENTATION OF MARKETING MIX STRATEGY IN ATTRACTING PATIENTS' INTEREST IN TREATMENT AT MAYJEN HM RYACUDU REGIONAL HOSPITAL, BUMI CITY, NORTH LAMPUNG REGENCY Finny Redjeki; Etty Sofia Mariati Asnar; Yuana Cita Adhyaksa Putri; Vip Paramarta; Ayu Laili Rahmiyati; Farida Yuliaty
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 3 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

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Abstract

The decline in outpatient visits is a major challenge for regional hospitals amidst increasing competition in healthcare services. This study aims to analyze the implementation of the 7P marketing mix (Product, Price, Place, Promotion, People, Process, and Physical Evidence) in increasing outpatient visits at Mayjen HM Ryacudu Regional General Hospital in Kotabumi, Lampung. The study used a qualitative approach with a case study method. Data were collected through in-depth interviews with management, medical personnel, and patients, which were then validated through source triangulation, field observation, and documentation. Then, they were analyzed using data reduction, data presentation, and conclusion drawing techniques. The results show that price and place elements are the hospital's main strengths due to affordable rates and strategic location. However, limited pricing flexibility due to government regulations limits the function of price as a differentiation tool. People and process elements play a significant role in shaping patient perceptions of service quality, while promotion has not been optimally utilized. A SWOT analysis places the hospital in a position that requires aggressive market penetration through service digitalization and physical facility modernization to restore public trust and increase visits by BPJS and general patients. This study emphasizes the importance of integrating all elements of the 7P marketing mix synergistically to increase patient interest in visiting regional hospitals.
Quality of Service and Accessibility of Health Services and Its Implications for Patient Compliance through Patient Satisfaction as an Intervening Variable at the Medical Rehabilitation Polyclinic of Meranti Islands Regency Hospital Ravi Sanjani; Abdul Gani Sidqi; Vip Paramarta; Chevie Wirawan; Ayu Laili Rahmiyati
Al-Kharaj: Journal of Islamic Economic and Business Vol. 8 No. 1 (2026): All articles in this issue include authors from 3 countries of origin (Indonesi
Publisher : LP2M IAIN Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/kharaj.v8i1.9757

Abstract

Service quality refers to the extent to which healthcare services can improve the desired health outcomes in accordance with the abilities and knowledge of professionals. One of the services in hospitals is Medical Rehabilitation. Based on the visit data to RSUD Kabupaten Kepulauan Meranti in 2024 at the Medical Rehabilitation Polyclinic, the three most common diseases out of the top ten at the Rehabilitation Polyclinic were obtained, namely: Sequela of cerebral infarction, primary gonarthrosis, and Low Back Pain. Currently, RSUD Kab. Kep. Meranti has only one Medical Rehabilitation Specialist Doctor who practices from Monday to Wednesday. This study is a quantitative research with an associative approach aimed at determining the effect of service quality and service accessibility on patient satisfaction and compliance with a total of 90 respondents. Based on the results of data analysis and hypothesis testing conducted simultaneously, Service Quality, Service Accessibility, and Patient Satisfaction have a significant effect on Patient Compliance. Nevertheless, the coefficient of determination (R²) value of 0.257 indicates that the regression model can only explain 25.7% of the Patient Compliance variable, while the remaining 74.3% is influenced by other factors not studied in this research.
The Influence Of Bookzi Media And Lecture Method On Knowledge And Attitude Towards Balanced Nutrition: A Study On Fifth Grade Students Of Sdn 01 Mangga Dua Selatan Jakarta Putri, Vira Herliana; Paramarta, Vip; Rahmiyati, Ayu Laili
Jurnal Manajemen Bisnis Vol. 13 No. 1 (2026): March
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v13i1.1592

Abstract

School aged children are a vulnerable group to nutritional problems that may affect growth, cognitive development, and skills. One major contributing factor is inadequate knowledge of balanced nutrition. This study aimed to examine the differences and effects of Bookzi media and lecture methods on students’ knowledge and attitudes toward balanced nutrition among fifth-grade students at SDN 01 Mangga Dua Selatan. A quantitative approach with a quasi-experimental design was applied. The population consisted of 116 students, with 56 respondents selected using purposive sampling. Data were analyzed using t-tests and F-tests with SPSS software. The results showed that both Bookzi media and lecture methods had significant partial effects on improving knowledge and attitudes toward balanced nutrition (p<0.05). Simultaneously, both methods significantly influenced all post-test variables (p=0.000). However, the increase in knowledge and attitude scores was higher in the Bookzi group than in the lecture group. These findings indicate that edutainment-based educational media are more effective in enhancing students’ understanding and fostering positive attitudes toward balanced nutrition.
The Influence Of Posyandu Cadre Roles, Nutrition Education By Puskesmas Officers, And Mother's Compliance In Providing Complementary Feeding On The Incidence Of Toddler Stunting: Survey In The Cisaga Puskesmas Area, Ciamis Regency Nurfitriani, Astrid; Kosasih; Rahmiyati, Ayu Laili
Jurnal Manajemen Bisnis Vol. 13 No. 1 (2026): March
Publisher : Pusat Penerbitan dan Publikasi Ilmiah, FEB, Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/jmb.v13i1.1595

Abstract

This study aimed to analyze the influence of Posyandu cadres’ roles, nutrition education by health center officers, and maternal compliance in complementary feeding on stunting among toddlers. A quantitative descriptive-verificative method was applied to 95 respondents selected using the Slovin formula. Data were collected through questionnaires and analyzed using multiple linear regression. Results showed all variables simultaneously had a significant effect on stunting (Sig.<0.05; R²=0.840). Partially, cadre roles and maternal compliance had positive significant effects, while nutrition education showed a negative but significant effect. Collaboration among cadres, health workers, and families is essential for effective stunting prevention.
Co-Authors Abdilah, Asep Dian Abdul Gani Sidqi Agatha, Yusly Agus Riyanto Ajie Kurniawan Akmal, Dzul Anggilia Yuliani Susanti Asep Dian Abdilah Asep Dian Abdillah Asnar, Etty Sofia Mariati Astsania Hikmah Alfath Ayu Maharani, Nadya Bachtiar, Adam Budiman Budiman Budiman Chevie Wirawan Dewi Umu Kulsum Dharma Jaya Hartono Didin Saepudin Dyan Kunthi Nugrahaeni, Dyan Kunthi Ekawati, Lestari Elda Permatasari Endah Nursyahyanti Etty Sofia Mariati Asnar Fachry Abda El Rahman Farida Yuliaty Farida Yuliatya Feni Oktafiani Finny Redjeki Fitriana Gunawan Irianto Hendajany, Nenny Hidayat, Mochammad Reza Ike Nur Maulida Ittang Somba Kadarisman, Sumeidi Karahmawati , Tri Kartamihardja, Sobarna Karwati Kosasih Kosasih KOSASIH KOSASIH, KOSASIH Lina Safarina Litau, Natasya Anggreine Lopulalan, Jopie Julius Malik, Rahadian Mandu, Jenne Marlina, Dini Mauliku, Novie E. Murni, Detya Okti Muslikhah Fitri Ariani Nesda, Ajeng Setia Noviani, Eva Nurdiansyah, Robby Nurfitriani, Astrid Nurhaeni Sikki Nurhayati Nurhayati Pamungkasari, Tria Panjaitan, Biller Paramarta , Vip Permatasari, Elda Pondang, Josafat Putri, Vira Herliana Putriana Sitompul Rachmadi, Huzen Raden Partinah Raden Ricky Agusiady T S Raden Ricky Agusiady T.S. Rahadian Malik Rasyid, Renaldi Prasetya Nagar Ravi Sanjani Rohman , Saeful Rosaidah, Imas Ati Ruhyandi Ruhyandi Rukhiyat Syahidin Rulia, Rulia Saepudin, Didin Sahana, Syahpikal Saputra , Aditiyana Eka Saragih, Erick Gustaf Hamonangan Selvia Magdalena, Selvia Sidik, Muhamad Sidqi, Abdul Gani Sikki, Nurhaeni Silalahi, Hanny Yuniar W Siregar, Farrel Diandra SK, Reza Pahlawan Sri Rochani Mulyani Suciantoro, Wasis Suharsono, Teguh Nurhadi Suhat S. Suhat Suhat Suhat Suhat Sumardi, Dini Rahayu Susilowati Susilowati Susilowati Taufan Nugroho Taufik Zulfikar Teguh Nurhadi Suharsono Triputra, Jimmy Vidiarti, Yunlia Vip Paramarta Wewengkang, Deisye Widy Laila Hafidiani Wirawan, Chevi Wisnushakti , Khrisna Yayuk Dwi Nenda, Ligar Yualiaty, Farida Yuana Cita Adhyaksa Putri Yuliarti Pasau Yuliyaty, Farida