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All Journal Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Optimal: Jurnal Ekonomi dan Manajemen Jurnal Sosial dan Sains Digital Bisnis: Jurnal Publikasi Ilmu Manajemen Dan E-commerce Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen Jurnal Publikasi Ilmu Manajemen ORGANIZE: Journal of Economics, Management and Finance Jurnal Manajemen Riset Inovasi Manajemen Kreatif Jurnal Journal of Management and Creative Business Trending: Jurnal Manajemen dan Ekonomi Jurnal Manajemen Dan Bisnis Ekonomi Jurnal Riset Manajemen (JIMBE) Jurnal Kendali Teknik dan Sains Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Lokawati: Jurnal Penelitian Manajemen dan Inovasi Riset Jurnal Nuansa: Publikasi Ilmu Manajemen dan Ekonomi Syariah Ebisnis Manajemen Anggaran: Jurnal Publikasi Ekonomi dan Akuntansi Jurnal Ekonomi Manajemen Dan Bisnis (JEMB) Jurnal Manajemen Kewirausahaan dan Teknologi Journal of Business Economics and Management
Mohamad Zein Saleh
Unknown Affiliation
Humanities Astronomy Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Social Sciences

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E-Service Quality in the Gojek Application for Customer Satisfaction Amanda Putri Prasetya; Laura Theodora Loviga; Mohamad Zein Saleh
ORGANIZE: Journal of Economics, Management and Finance Vol. 3 No. 2 (2024): Economic Transformation and Development
Publisher : Perkumpulan Dosen Fakultas Agama Islam Indramayu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58355/organize.v3i2.73

Abstract

Technological developments that impact digital transformation in various sectors of the Company. E-Service provision has become an important aspect that affects customer satisfaction in various industries in today's digital era. This study aims to determine how E-Service Quality in the gojek application for customer satisfaction with the results stating that E-Service Quality in the gojek application has various aspects that can increase customer satisfaction such as (tangible, reliability, responsiveness, assurance, and empathy) so that increasing these aspects will cause a sense of satisfaction, pleasure or happiness for consumers. By understanding and optimizing E-Service Quality in gojek applications can increase customer satisfaction and maintain a competitive advantage in today's digital era.
Strategi Peningkatan Kualitas Pelayanan Guna Meningkatkan Loyalitas Pelanggan di Sektor Jasa Transportasi Online Gojek Devyasri Nusa Handayani; Dewi Sri; Danendra Amantha Widhia; Mohamad Zein Saleh
Trending: Jurnal Manajemen dan Ekonomi Vol. 3 No. 1 (2025): Januari : Trending: Jurnal Manajemen dan Ekonomi
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/trending.v3i1.3726

Abstract

This research aims to analyze a strategy to improve service quality established by PT Gojek Indonesia to increase customer loyalty. By using a qualitative approach, the results of this research show that strategies for improving technology features can improve user experience and strengthen long-term relationships with customers. Apart from that, it can provide sustainable innovation to maintain existing rivals amidst intense competition in the online transportation services sector, namely Gojek. This research provides direction for companies in developing more effective strategies in improving service quality and building customer loyalty.
Dampak dari Pelanggaran Etika Bisnis terhadap Hak Pekerja di PT Alpen Food Industry (AICE) Meylia Adillah; Vidiyana Anggrayni; Azra Nabila; Mohamad Zein Saleh
JURNAL MANAJEMEN DAN BISNIS EKONOMI Vol. 3 No. 1 (2025): January : JURNAL MANAJEMEN DAN BISNIS EKONOMI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jmbe-itb.v3i1.2755

Abstract

This study aims to analyze the impact of violations of business ethics on workers' rights at PT Alpen Food Industry, known as a leading ice cream producer in Southeast Asia. The company faces a number of violations, including inadequate working conditions, inadequate wage payments, excessive working hours, and discrimination against female workers. The study uses a qualitative method with a literature review approach, where data is obtained from various articles, reports, and relevant documents. The results of the study indicate that violations of workers' rights, such as violations of leave rights, unsafe working conditions, gender discrimination, and non-compliance with labor laws, have a significant impact on workers' welfare, the company's reputation, and its business sustainability. The novelty of this study lies in the in-depth analysis of the implications of violations of business ethics on the sustainability of companies in the food industry sector, with the implication that internal policy reform, strengthening law enforcement, and consistent application of business ethics are needed to create a safe, fair, and conducive work environment.
Dampak Pelanggaran Etika Bisnis terhadap Reputasi Perusahaan di PT Garuda Indonesia Muhammad Fahmy Mayadi; Awang Rivaldo; Lukman Hakim; Mohamad Zein Saleh
JURNAL MANAJEMEN DAN BISNIS EKONOMI Vol. 3 No. 1 (2025): January : JURNAL MANAJEMEN DAN BISNIS EKONOMI
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jmbe-itb.v3i1.2816

Abstract

This paper analyzes the impact of business ethics violations on the reputation of PT Garuda Indonesia, Indonesia's national airline. This research examines various cases of business ethics violations that have occurred in the company, including corruption, misuse of funds, and flight safety violations. The analysis shows that business ethics violations have led to a decline in public trust, financial losses, and damage to the company's international image. This paper also discusses reputation recovery strategies that PT Garuda Indonesia can implement, such as good corporate governance, increased transparency and accountability, and effective public communication programs. This research highlights the importance of business ethics in building and maintaining corporate reputation, and provides recommendations for PT Garuda Indonesia to prevent future business ethics violations and rebuild public trust.
Enhancing Service Quality Through Employee Training and Development: A Literature Review Nisifa Prila Anisa; Rizqi Angelika Sumardi; Nabilla Kusuma Dewi; Mohamad Zein Saleh
JURNAL RISET MANAJEMEN (JURMA) Vol 2 No 4 (2024): December : Jurnal Riset Manajemen
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v2i4.2549

Abstract

This study aims to analyze the contribution of employee training and development to improving service quality from a company perspective. Service quality is an important factor in retaining customers and creating a competitive advantage. Effective training helps employees develop the technical and interpersonal skills necessary to provide responsive and empathetic service, which are two important dimensions in service quality assessment. The results of the study show that employee training and development have a positive impact on the company. This study concludes that employee training and development is an important strategy that can improve the quality of service and the company's competitiveness in the market.
Analisis Strategi Manajemen Jasa dalam Meningkatkan Kepuasan Pelanggan di PT Gojek Indonesia Advent Chandra; Felicia Tiffani Kojongian; Mohamad Zein Saleh
Anggaran : Jurnal Publikasi Ekonomi dan Akuntansi Vol. 2 No. 4 (2024): Desember : Anggaran: Jurnal Publikasi Ekonomi dan Akuntansi
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/anggaran.v2i4.1061

Abstract

This study aims to analyze the service management strategies implemented by PT Gojek Indonesia to enhance customer satisfaction. Using a qualitative approach based on literature review, the research explores the relationship between service quality, service diversification, and technological innovation in shaping customer experiences. The findings reveal that service management strategies, such as quick booking features, real-time tracking, and digital payment solutions via GoPay, significantly influence customer satisfaction. Service variations like Go-Ride, Go-Car, and Go-Food enable Gojek to meet diverse customer needs, while a focus on reliability and security assurance fosters user loyalty. The study highlights the importance of continuous innovation and quality improvement to maintain Gojek's competitive position in the online transportation service market.
The Role of Service Management in Enhancing the Competitiveness of PT. Telkom Indonesia, Tbk Mifthakhul Fauzi Minarso; Muhammad Farrel Ardyanto; Intan Natalia; Mohamad Zein Saleh
Jurnal Ilmu Manajemen, Bisnis dan Ekonomi Vol 2 No 2 (2024)
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jimbe.v2i2.361

Abstract

This research aims to analyze the role of service management in increasing the competitiveness of PT. Telkom Indonesia, Tbk in the competitive telecommunications industry. Using a qualitative approach based on a literature review, this research explores various strategies, such as digitalization of services, technological innovation, and improving the quality of customer service. The research results show that PT Telkom has succeeded in increasing its competitiveness through implementing management strategies, including developing technological infrastructure, big data-based data analysis, and service diversification. Factors such as superior customer experience, partnership strategy and innovation culture also play an important role in strengthening the company's position in the domestic market and opening up global expansion opportunities. In conclusion, the service management strategy implemented not only increases customer satisfaction but also supports digital transformation in Indonesia.
Pelanggaran Etika Bisnis dalam Eksploitasi Tenaga Kerja di Industri Fashion Global Merek Shein Berlian Selvia; Aurelle Latisha Hardana; Mohamad Zein Saleh
Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce Vol. 3 No. 4 (2024): Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/digital.v3i4.3512

Abstract

The global fashion industry has experienced rapid growth, driven by a business model that prioritizes fast production and affordable prices. However, this success is often built on labor exploitation practices, as seen in Shein, a global retail company from China. An investigation by Public Eye revealed violations regarding excessive working hours and inadequate wage payments within the company’s supply chain. This study aims to analyze the business ethics violations in Shein’s labor practices, the impacts on workers and the supply chain, and provide recommendations for improvement. The research was conducted using a qualitative method based on literature review. The findings indicate violations of business ethics principles and applicable international labor standards. The recommendations include implementing stricter supervision, operational transparency, and enhancing workers' welfare. This research contributes significantly to encouraging the adoption of more responsible and sustainable business practices.
Analisis Kesuksesan Pemasaran Global pada KFC : Kajian Literasi Tasya Alivia Putri; Fikri Syahrul Ramadhan; Danendra Amantha Widhia; Mohamad Zein Saleh
Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce Vol. 3 No. 4 (2024): Digital Bisnis: Jurnal Publikasi Ilmu Manajemen dan E-Commerce
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/digital.v3i4.3521

Abstract

Global marketing has become one of the keys to success for international companies, including KFC. This article discusses KFC's success in marketing its products globally, starting from the strategies implemented to the challenges faced. This analysis includes a discussion of global marketing concepts, a brief profile of KFC, and special strategies that have made this brand known throughout the world. The research was conducted using a literature review method to understand how KFC has succeeded in adapting to different markets. It is hoped that this article will provide insight into the importance of global marketing for the success of international business.
Dampak MEA (Masyarakat Ekonomi Asean) Terhadap Pertumbuhan Ekonomi Indonesia di Era Globalisasi Alya Adofianti Hermana; Harsya Maulana Fajrin; Yayu Nova Reva; Mohamad Zein Saleh
Inisiatif: Jurnal Ekonomi, Akuntansi dan Manajemen Vol. 4 No. 1 (2025): Januari : Inisiatif : Jurnal Ekonomi, Akuntansi dan Manajemen
Publisher : Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/inisiatif.v4i1.3455

Abstract

The ASEAN Economic Community (AEC) is a form of economic integration in the Southeast Asia region which aims to create a single market and joint production base. The aim of this research is to analyze the impact of AEC on Indonesia's economic growth in the era of globalization. The methodology used in this research is a literature review that focuses on economic growth trends before and after the implementation of AEC. The research results show that the MEA has had a positive impact on the Indonesian economy, including increasing exports, foreign investment, and developing strategic sectors such as trade, services, and micro, small and medium enterprises (MSMEs). However, strengthening the competitiveness of local industry and improving the quality of human resources is a big challenge. With the right policies, the AEC can be an opportunity to strengthen Indonesia's position in the global market while simultaneously improving people's welfare in a sustainable manner
Co-Authors Adistria Putri Aditya Narayan Advent Chandra Agung Wirakusuma Agung Wirakususma Alya Adofianti Hermana Amanda Putri Prasetya Andreans Bagaskhara Aurelle Latisha Hardana Awang Rivaldo Azra Nabila Berlian Selvia Ceicilia Ceicilia Chrisly Alyssa Cindy Firstiananda Deka Daffa Dwi Saputra Daffa Quthbir Robani Danendra Amantha Widhia Dania Oktaviani Daniel Vieri Delfi Anggreyani Desy Fitriyani Devyasri Nusa Handayani Dewi Sri Dhafa Herlambang Wisanggeni Elia Cahyani Fachrizal Satrio Putro Yuwono Farhan Gani Fauzan Putra Gani Febriyano Ade Ilham Felicia Tiffani Kojongian Fikri Syahrul Ramadhan Fitria Rahmadhani Ghani Abdur Rahman Ghinaa Putri Adizka Harsya Maulana Fajrin Heykel Revelyn Fahrezy Husein Mizar Pratama Indah Chairunnisa Inka Sabila Juliamida Intan Natalia Ivana Nabila Putri Jessenia Kayla Putri Joshua Valerio Kansa Kamalia Khresna Adityo Fathor Laura Theodora Loviga Lukman Hakim M. Rafi Meylia Adillah Mifthakhul Fauzi Minarso Millen Kaur Muhammad Athilla Ghifary Muhammad Fahmy Mayadi Muhammad Farrel Ardyanto Muhammad Iqbal Revilliano Trisandri Muhammad Raviandra Antares Nabilla Kusuma Dewi Nisifa Prila Anisa Novi Pujiastuti Ramadhani Oktavian Tri Pandowo Pascal Kharua Albari Rama Iqbal Yudhistira Sujana Rayhan Arief Widitya Rizki Mulya Ardana Rizky Jaya Capriyansyah Rizqi Angelika Sumardi Sania Eka Yanti Sayed Haikal Fuad Silmi Aulia Alkautsar Syafna Hanifa Iskandar Tarisa Aulia Ananda Tasya Alivia Putri Tazkiyyah Nururrohmah Tombang Daulat Ni Roha Harianja Ulwan Taqi Laudza Vidiyana Anggrayni Yayu Nova Reva Yoga Aditiya Pratama Yuga Arya Kencana Zidan Maulana