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Febrianty, Febrianty
Universitas Malahayati
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Journal : ETIKONOMI

 1 
The Effect of Service Quality and Tax Sanctions on Service Satisfaction Hendra Hadiwijaya; F. Febrianty
ETIKONOMI Vol 18, No 2 (2019)
Publisher : Faculty of Economic and Business

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (279.552 KB) | DOI: 10.15408/etk.v18i2.7428

Abstract

This study aimed to analyze the effect of service quality and tax sanctions on service satisfaction and its implementation on compliance to pay personal vehicle tax. This study uses Structural Equation Modeling (SEM) as tools of analysis. The result shows that service quality affects service satisfaction, and it implies compliance with the personal vehicle tax payable compliance. Besides that, the tax sanctions affect service satisfaction, and it implies compliance with paying personal vehicle tax. Tax sanctions are a prevention tool for violations committed by taxpayers, If Service Satisfaction fails to meet expectations, and taxpayers will feel dissatisfied. If Service Satisfaction is in line with expectations, taxpayers will feel satisfied. If Service Satisfaction exceeds expectations, taxpayers will be very satisfied.JEL Classification: K34, M31
Co-Authors A. Jalaluddin Sayuti A. Jalaludin Sayuti A. Jalaludin Sayuti Abdillah, Fredika Abdul Nesser Hasibuan Abdul Rahman Acai Sudirman Aci Murhad Ahmad Ari Gunawan Sepriansyah Ahmad Muhammad Thantawi Ahmad Rosadi Ana Rusmardiana Ananta, Ronan Fasha Andi Desfiandi Andi Reni Anggraini, Putri Annisa, Mutiara Lusiana Arien Agustin Aswin Aswin Ayu Syafitri Azdy , Rezania Agramanisti Azmarani, Utami Barovih , Guntoro Budilaksono, Sularso budzana, Arya D Tri Octafian D. Divianto Darmawi Darmawi Devita Gantina Dewi , Euis Puspita Dina Dinata Divianto Divianto Divianto Divianto Divianto Divianto Divianto Dwi Wahyu Anggraini Eka Lestari Elly Susanti Euis Mufahamah Euis Puspita Dewi, Euis Puspita Fahmi Ajismanto Fahmi Ajismanto Fahrul Nurzaman Farida Farida Farista, Gita Fatmariani Fatmariani Fatmariani Febrian, Dimas Fitra Br Sihombing, Dame Elsya Gorda , A. Guntoro Barovih Guntoro Barovih, Guntoro Hagia Qatrunnada Hamzah, Ruth Samantha Harfinolla Amabel Kirani Harkandi Kencana, Woro Hendra Hadiwijaya Hendra Rotama Iftita Haz Qurnia Indah Setya Ramadhanti Indradewa, Rhian Iswandi Idris Jovan Febriantoko Jovan Febriantoko Kasman Bakry Kasman Bakry Kencana, Woro Harkandi Kurniawan, Hidayat Lestari Wuryanti Medy Antika Mr. I Gede Eko Putra Sri Sentanu Muhammad Irfan Pratama Muhammad Muhammad Muhammad Rafiq Munawara Munawara Munawara, Munawara Mutiara Lusiana Annisa Naufal, Faiz Akram Ahmad Nita Rahmawati, Nita Nizirwan Anwar Nuraisyah Nuraisyah Nurzaman, Fahrul Octafian, D. Tri Pramujati, Galih Iman Putri Anggraini Putri Utami Putri Utami Putri, Yecha Febrieanitha Rahyono Rahyono Rahyono, Rahyono Rahyono Ramadhini, Putri Aulia Rani Septiawati ranita refi refianti Reni Anggainy Rezania Agramanisti Azdy, Rezania Agramanisti Rezania, Rezania Ridha Afina Rita Martini S. Salmiah Sabila, Elga Chantika Saharani Saharani Saharani, Rizkhy Pramutya Sayuti, A. Jalaludin Sejati, Hiro Sepriansyah, Ahmad Ari Gunawan Siti Komaria Siti Komaria Siti Komsiah, Siti Sopian sopian Sudirman Sudirman Supitriyani, Supitriyani Surahmat Surahmat, Surahmat Suryani, Ni Suwarno, Muhammad Anno Suwartane, I Gede Agus Sya'ban, Gema Awal Syafitri, Ayu Syarif Permana Salingkat Thantawi, Ahmad Muhammad Tiur Simanjuntak Tiur Simanjuntak Triyana Putri Tutut Handayani Umi Rahmawati Wati, Reffika Winda Sari Woro Harkandi Kencana Wulandari - Wuryanti, Lestari Yobi Nagoya Pratiwi Yuliansyah Yuliansyah