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Elisatris Gultom
Universitas Padjadjaran
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Journal : JUSTISI

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Legal Review of Consumer Rights in Product Sales Through the Bundling System Rohaedi, Rosalia Alima Utami; Susilowati Suparto; Elisatris Gultom
JUSTISI Vol. 11 No. 2 (2025): JUSTISI
Publisher : Fakultas Hukum Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/js.v11i2.3952

Abstract

The study aims to determine consumer rights in product sales through an adverse bundling system and dispute resolution efforts to maintain rights. The focus of the problem is the fulfillment of consumer rights and their resolution, both in court and out of court. The method of research used by the author is normative juridical, which examines theories, concepts, legal principles, and laws and regulations related to the research topic. Novelty of this research is the gap in the implementation of product sales strategies carried out by business actors with the GCPL Law in implementing a bundling system that forces consumers to buy products in packages. This emphasizes empowering weak consumers in the face of adverse conditions. Often the product sales strategies found can benefit consumers in shopping, thus making this research different from previous studies. The results showed that according to the GCPL, business actors should not force consumers to buy products with a bundling system, because it can reduce consumer comfort when shopping. In implementing the bundling system, it is natural to pay attention to the GCPL so as not to cause harm to consumers. Consumers also have the right to security, honest information about product conditions, and the right to choose goods according to the exchange rate stated in the GCPL Law. Conclusion, consumer protection can be carried out through LPKSM supervision seen from the obedience of business actors as prevention. Legal efforts that can be taken by consumers include peaceful settlement, BPSK, or court through a tort lawsuit.
Co-Authors A.A.P*, Karina Widyadhari Aam Suryamah Adi Kristian Silalahi Adinda Marianti Adinda Shafiyah Adristi, Dhia Novita Adzkia, Iqta Al-Ghiffari, Fakhruddin Aleksander, Aleksander Amalina, Filzah Risky Aman Wibawa Ginting Anita Afriana Anita Afriana Anita Afriana Anita Afriana Ardiansyah, Erpan Ari Mariyana Angriyani Aria Wirajuna Arief, Deswal Ariman, Renaldi Arizal Pahlawan Arrisman, Arrisman Asenar Asenar Audrey Adyuta Putri Azzahra, Shadrina Ghaisani B., Trifena Jessica Bainal Munthaha, Alif Baraba, Badar Beny Anang Prihantoro Bernadetta Satyaayu Regitaningtyas Kalaj Boy Aditya Prakasa Buala Jefry Cindi Elvina Azarine Claude Makasuci, Fially Damos Wiratua Tampubolon David Parulian Sinurat Deviana Yuani Deviana Yuanitasari Deviana Yuanitasari Deviani Yuanitasari Dian Handayani Dian Priharyanti Diandra Syifa Rahman Disyon, Huta Diva Davina, Nathania Elfrieda Aysha Javin Ema Rahmawati Emma Yovela Sipahutar Erna Rahmawati Eureka Inola Kadly Fachrurozi, Aal Feira Wafi Sakina Fially Claude Makasuci Fikri Fadhil, Muhammad Gani Munggaran Genias, Kriffirgy Valian Giani Prani Putri Prasasti Gitta Nurvy Auliya Handayani, Marini Tri Handryas Prasetyo Utomo Hania Arvalia Hardiyanti, Talitha Kirana Hatami, Raka Fauzan Helza Nova Lita Helza Nova Lita Hessy Oktiarifadah Hilmawan, Edi Humam Putra Hurruzia, Khansa Huta Disyon Huta Disyon Ikhwan Nul Yusuf Maulana Intan Zahirah Januar, Marcelino Jeffrey Thomas Lubis Jefry, Buala Jofit, Jhaviera Latifa Joshua Alexander Kalaj, Bernadetta Satyaayu Regitaningtyas Kalila, Sheza Vanisha Kamillah, Ananda Syifa Karina Widyadhari A.A.P* Karnosaputra, Yanto Liasta Dewi, Reza Lina, Alya Louis Alfred Hasudungan Lubis, Muhammad Azmi Farid Marianti, Adinda Mas Putra Zenno Januarsyah Maulana, Ikhwan Nul Yusuf Mia Yulia Fitrianti Miranda, Maudy Mirza Marali Mochamad Ramdhan Pratama Muhammad Agung Muhammad Akram Rafii Latuconsina Muhammad Rafli Aprideano Muhammad Ridwan Mulyana, Silvia Sofiatunnisa Nabilla Syafira Nadela Angelina Nadia Tuljanah Nianda Dinilah Arifah Niken Febriani Safitri Nisrina Hanun Nun Harieti Nur Abdul Rahman Roy Nurjannah, Mira Nyulistiowati Suryanti Pahlawan, Arizal Permana, Sudaryat Permatasari, Yanti Pratiwi, Aulia Wira Pujiyono Pujiyono Pupung Faisal Puteri Nurjanah Puteri Nurjanah Puteri Nurjanah Putra, Nouval Rivaldi Putri, Zakiyah R., Bismo Irmanendra Rahmah, Siti Marsha Zahida Ranti Fauza Mayana Razaqa Dhafin Reza Liasta Dewi Rezki Mulya Risya Ainun Rohaedi, Rosalia Alima Utami Rosa Darman Roy, Nur Abdul Rahman Rukmana, Yenni Yunithawati S., Afifah Dara S., Jose Jeremy Safitri, Niken Febriani Salsabil Qodrunnada Salsabila, Raddine Samosir, Tony Richard Alexander Saputra, Febrianto Saskia Kusumawardani Savirra Satriadi Sela, Natalie Siagian, Afrialdo Silitonga, Yoas Panggawa Sinta Dewi Sinta Dewi Rosadi Siti Rohani Siti Rohani Somawijaya Somawijaya Sudaryat Sudaryat Sudaryat Permana Sudaryat Sudaryat Sudaryat Sudaryat, Sudaryat Sukma Fadila Sumayyah Suryamah , Aam Susilowati Suparto Susilowati Suparto Syahbaniar, Alia Putri Syaqira Putri Tarsisius Murwadji Taufiqurrohman, Moch. Marsa Tri Utomo Wiganarto Tsary Arrofi, Dinda Yusuf Tubagus Kudrat Kun Ulkhaq, M Rifqy Dhiya Vidya Kartika Ayuningtias Wiganarto, Tri Utomo Yorika, Muhammad Syarafi Izazi Yuanitasari, Deviani Zahirah, Intan ⁠Sudaryat, ⁠Sudaryat