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Irvan Arif Kurniawan
Universitas Islam Syekh-Yusuf
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Journal : Public Service And Governance Journal

 1 
Penerapan New Public Service (NPS) dalam Pelayanan Identitas Kependudukan Digital (IKD) di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Tangerang Trisya Walza Rizkita; Rifdah Silawarti; Bagus Sajiwa; Muhamad Rizqi Priatna; Irvan Arif Kurniawan
Public Service and Governance Journal Vol. 6 No. 1 (2025): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i1.2468

Abstract

In response to the major impact of rapid developments in the era of globalization on the public service paradigm, many government institutions have implemented the New Public Service (NPS) concept. This concept is community-oriented and prioritizes the principle of innovation to create more efficient and responsive public services. To understand and analyze the implementation of the New Public Service (NPS) in Digital Population Identity (IKD) services at the Tangerang Regency Dukcapil Office, this research uses a qualitative approach with descriptive methods and is based on the seven NPS principles initiated by Denhardt J.V & Denhardt R.B (2003). The research informants came from the Population Administration Information Systems Section. Data collection techniques are carried out through interviews, observation and documentation. The implementation of the New Public Service (NPS) in the Tangerang Regency Dukcapil Disdukcapil in IKD services has generally illustrated an effort to create a better public service environment, sensitive to community needs, and respecting the rights of citizens. However, the research results show that there is still one principle that has not been implemented, namely "Value people, not just productivity." Therefore, to maximize results, continuous efforts are needed to increase public awareness, provide adequate resources, and utilize the latest information technology in public services.
Co-Authors AA Sudharmawan, AA Agus Iwan Mulyanto Agus Iwan Mulyanto Ahmad Murodi Ahmad Murodi Ahmad Sabili Huda Ajniver Hamnur Zebua Aldo Junianto Alifia Nur Ramadhani Amelia Anggraini Amin Fendi Rahmelan Andin Febrianti Anggih Perian Guswan Putra Anggita May Putri Kiswanto Aniza Lestari Ranama Annemarie Fatimah Fauziyah Annisa Putri Aprilia, Indri Okshana Aramita Dinah Idelia Arfina Maghfira Ari Suseno Aulia Surya Pertiwi Aulia Yuniar Azzahra, Ratu Khairun Baby Novega Aprilianti Badar, Refly Bagus Sajiwa Bella Eka Setianingrum Budi Setiawan Caesar, Muhammad Ridwan Dafyar Eliadi Hardian Darozah, Alivianisa Arfa Dede Yusman Eko Prasetyo Eko Prasetyo Eni Apriliani Erialdy . Fadhlillah, Muhammad Rizqi Fauziah, Nurul Shinta Fauziyah, Annemarie Fatimah Fauziyah, Nur Ficky Faysa Permata Rhahmadiahti Fikri, Sudana Filza Gita Maharani Firdiyani, Fitria Ghina Ummu Kultsum Hasanah, Tamimatul Hilman Hilman Hilman Hilman Ilham Aji Pangestu Ilmi Sulistiati Anisa Inas Sofia Latif Indah Agustin Pradana Indri Lestari Intan Nurfadhillah Isma Nuzullani Isnadya Muharromah Kodariyah, Lailiyah Luluatul Fuadah Mach . Murodi Machrunnisa, Machrunnisa Maghfira, Arfina Maharani, Yuswita Safa Marissa Krianayanti Bunga Putri Mazya, Thita Moralitha Mita Mulyana Sari Muhamad Rizqi Priatna Muhammad Rizqi Fadhlillah Muhammad Thoriq Ramadhani Muharromah, Isnadya Muhtadi, Yudi Mulyani Mulyani Murodi, Ahmad Natashia Salsabila Natashia Salsabilla Nataya, Azlya Salsabila Nissa Nurhasanah Novi Alviani Nur Ficky Fauziyah Nurul Shinta Fauziah Orlando Taruna Pratama Pangestu, Ilham Aji Puri, Rekha Silvia Puspasari, Hilda Putri Wahyuningsih Rantau, Muhammad Ibrahim Ratu Khairun Azzahra Ratu Khairun Azzahra Refly Badar Regi Rizki Fauzi Riana, Inda Ricca . Rosalinda Rieka Adelia Rifdah Silawarti Risma Amelia, Risma Riyan Wijaya Kusuma Rizkyka Rahma Danti Salsabila, Natashia Salsabilla, Natashia Santoso, Seno Sari, Dewi Munika Sari, Putri Alfiyyah Savira Fajar Meyriyanih Siti Alvina Maulidah Siti Jumiati Siti Khopipah Siti Rafa Siti Wahyuni Rahmawati Siti Zubaidah Sulistia Sulistia Suseno, Ari Tazkia, Siska Rahayu Indri Tria Rama Nabila Trisya Walza Rizkita Tuti Haryanti, Tuti Ulfa N, Siti Ulfah, Siti Nurlaili Vivi Charunia Wati Widodo Widodo Wijoyo Hartono Yayuk Wulandari Yusman, Dede Yusuf, Yusmedi Yuswita Safa Maharani Zahra, Hanifa