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All Journal Daya Saing : Jurnal Ilmu Manajemen Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT Journal of Tourism Destination and Attraction jurnal ilmiah hospitality Jurnal Hospitality dan Pariwisata Jurnal Manajemen Pelayanan Hotel Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Inovasi Penelitian Jurnal Ilmiah Wahana Pendidikan Oikonomia: Jurnal Manajemen Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Jurnal Pengabdian Mandiri Nawasena: Jurnal Ilmiah Pariwisata Media Bina Ilmiah West Science Business and Management West Science Journal Economic and Entrepreneurship West Science Interdisciplinary Studies West Science Interdisciplinary Studies West Science Social and Humanities Studies Science Information System and Technology TRJ (Tourism Research Journal) Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal)
Nugraha, Rizki Nurul
National University Tourism Study Program
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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The Influence of Service Quality and Brand Image on Customer Satisfacation at BMR Tour And Travel Agent Nugraha, Rizki Nurul; Meini, Zumratul
West Science Information System and Technology Vol. 2 No. 01 (2024): West Science Information System and Technology
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsist.v2i01.845

Abstract

Tourism development is increasingly rapid with many increasing tourism trends. The increasing development of tourism causes an increase in demand for tours usually carried out by Tour and Travel, with this increase the quality of service and brand image is needed to produce customer satisfaction. This research uses descriptive quantitative methods to determine the magnitude of the influence of variables (X), namely Service Quality and Brand Image and variable (Y), namely Customer Satisfaction, using a regression research design. The data obtained by 30 respondents was then tabulated and analyzed using multiple linear regression tests using the SPSS version 22.0 program. The results of the research on the influence of service quality and brand image on customer satisfaction showed that the F-test results obtained were an F count of 55,523, which states that all Service Quality and Brand Image variables simultaneously and significantly influence the dependent variable (Customer Satisfaction).
The Influence of Attractions, Accessibility, and Facilities on The Image of The Peak Batu Roti Ciampea Tourism Object Achyarsyah, Padri; Nugraha, Rizki Nurul; Awaloedin, Dipa Teruna
West Science Information System and Technology Vol. 2 No. 01 (2024): West Science Information System and Technology
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsist.v2i01.846

Abstract

Puncak Batu Roti is a tourist attraction in Bogor Regency. The lack of diversity in tourist attractions causes fluctuations in the number of tourist visits. This title was chosen because Batu Roti Peak Ciampea is the specific location that wants to be researched, and this research tries to understand the factors that can influence the image of tourist attractions at that location. Batu Roti Peak is located on the Ciampea Limestone Mountain, Bogor. This peak is one of five peaks in the area, which also include Galau Peak, Lalana Peak, Arca Lima Peak, and Karang Gantung Peak. The location is about 17 km from the center of Bogor City. This research aims to see how tourist attractions (x) influence visiting interest (y) at the Puncak Batu Roti Tourist Attraction. Tourists who come to the Puncak Batu Roti Tourist Attraction are the objects of this research. Quantitative descriptive data analysis was used in this research. Data collected from the questionnaire was used for simple linear regression analysis. The research results show that the tourist attraction variable is in the good category with a percentage of 68.33% and the interest in visiting variable is also in the good category with a percentage of 2%. This result has a significant positive value, indicating that the more tourist attractions there are at the Puncak Batu Roti Tourist Attraction, the greater the interest in visiting. Researchers advise managers to develop new tourist attractions such as limestone educational tourism for elementary, middle and high school students by utilizing the property of local residents in the Puncak area. They also suggested building a Tourist Information Center (TIC) to provide information about all aspects of the Puncak Batu Roti Tourist Attraction for tourists.
Ciliwung River Resource Management And Ecotourism By The Ciliwung Community In Depok Dhia, Ahmad Naisaburi Bintang; Nugraha, Rizki Nurul; Riya, Rai
West Science Information System and Technology Vol. 2 No. 01 (2024): West Science Information System and Technology
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsist.v2i01.847

Abstract

The research entitled “CILIWUNG RIVER RESOURCE MANAGEMENT AND ECOTOURISM BY THE CILIWING COMMUNITY IN DEPOK” aims to identify resource management and eco-ecosystems in the Ciliwung River, and to find out what obstacles to resource and ecosystems management in Ciliwing Depok River. The research uses qualitative methods, with descriptive qualitational emphasis and SWOT analysis. Data collection is carried out with field observations, interviews, and literature studies. The results of the research show that the river resource management strategy implemented has the potential to be an attractive ecosystem destination. Through the environmental conservation, recreation, and education methods carried out by KCD, the river can provide significant benefits to the surrounding community and its surrounding environment. Tourist components such as attractions, accessibility, and facilities around the river are important factors in attracting tourists and supporting sustainable ecosystem development.
Cultural Tourism at the Gelora Bung Karno Main Stadium Erlangga, Aditya; Nugraha, Rizki Nurul
West Science Information System and Technology Vol. 2 No. 01 (2024): West Science Information System and Technology
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsist.v2i01.848

Abstract

Cultural tourism needs to be preserved as it can be a forum for future generations to continue to learn about local traditions and cultures amid rapid technological advances. Researchers use this title to identify the potential of cultural tourism at the Gelora Bung Karno Main Stadium (SUGBK). SUGBK was chosen as a locus because it is an important cultural landmark in Jakarta with various art and cultural activities. This research uses qualitative methods, with a qualitatively descriptive approach. Data collection is done through field surveys, interviews and literature studies. The need of this research is to explore the potential and impact of SUGBK cultural tourism on social, economic and cultural aspects. Socially, the stadium is a means of cross-cultural interaction and enriches people's insights. Economically, tourism creates business opportunities such as street sellers and souvenir sellers around the stadium. Meanwhile, from a cultural point of view, the various traditional art performances held at the stadium helped preserve the ancestral heritage.
Characteristics of Tourists Visiting Setu Babakan Awaloedin, Dipa; Achyarsyah, Padri; Nugraha, Rizki Nurul; Saleh, Muhammad Surya
West Science Information System and Technology Vol. 2 No. 01 (2024): West Science Information System and Technology
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsist.v2i01.849

Abstract

The research with the title "Characteristics of Tourists Visiting Setu Babakan" was chosen to understand more deeply the characteristics of tourists visiting a tourist destination. The success and sustainability of a destination is highly dependent on a deep understanding of geography, demography, psychography and tourist behavior. The research location is Setu Babakan, Srengseng Sawah, Jagakarsa, South Jakarta. The urgency of this research is to improve the tourist experience and optimize the utilization of Setu Babakan's resources. By analyzing tourist characteristics, Setu Babakan can plan development strategies more effectively and can increase the number of visits. The data collection method is by distributing questionnaires to 100 respondents who have been determined by the slovin formula, interviews with informants who are purposely selected, and literature from previous studies. This type of research data is quantitative and the approach used is descriptive quantitative. The results showed that most Setu Babakan tourists came from within the city, dominated by Gen Z and Millennial age groups with preferences for cultural tourism activities. Setu Babakan tourists are relatively middle economic level, intend to visit again, and are willing to recommend this destination to friends and family. Setu Babakan needs to improve facilities in accordance with tourist expectations.
Self-Regulation Successfully Increases Employee Perceiving a Calling at PT United Tractors TBK Jakarta Sarinah, Lisa; Nugraha, Rizki Nurul
West Science Information System and Technology Vol. 2 No. 01 (2024): West Science Information System and Technology
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsist.v2i01.850

Abstract

This study builds on Burnette’s SOMA model. The research was conducted to test the premise that a growth mindset of work predicts living a calling and to explore the mediating role of self-regulation in the influence of a growth mindset of work on living a calling. The process in Burnett’s SOMA model includes goal setting, goal operation, goal monitoring, and goal achievement. In this theoretical model, a growth mindset as a motivational construct predicts self-regulation. Data analysis uses the PLS method with the help of SmartPLS software. The research was conducted at PT United Tractors Tbk, located at Jl.Raya Bekasi KM 22 Jakarta, for three months. Research results: A growth mindset of work has a positive but insignificant effect on living a calling, with PValues of 0.244. A growth mindset of work positively and significantly affects self-regulation, PValues of 0.000. Self-regulation has a positive and significant effect on living a calling, with PValues of 0.002. It can mediate (full mediation) a growth mindset of work on living a calling on Employees of PT United Tractors Tbk Jakarta.
PEMANFAATAN INSTAGRAM SEBAGAI MEDIA PROMOSI HOTEL TERASKITA JAKARTA Nugraha, Rizki Nurul; Safira V, Anisa Yuni; Raditia, Widha
Jurnal Daya Saing Vol. 9 No. 1 (2023): Kinerja Organisasi, Perilaku Konsumen, dan Transformasi Layanan di Era Digital
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v9i1.1071

Abstract

Media sosial Instagram yaitu media yang dapat digunakan untuk mempromosikan suatu produk dan memperoleh informasi dengan menggunakan berbagai macam fitur layanan yang disediakan oleh Instagram. Hotel Teraskita Jakarta menggunakan dan memanfaatkan media sosial Instagram sebagai media promosi online. Metode yang digunakan penulis pada penelitian ini, yaitu metode kualitatif dengan teknik pengumpulan data melalui wawancara langsung terhadap narasumber internal Hotel Teraskita Jakarta, melakukan observasi terhadap akun media sosial Instagram @hotelteraskitajakarta, studi literature serta penelusuran data online. Hasil penelitian yang didapatkan menunjukkan bahwa Media Sosial Instagram merupakan media promosi online yang menguntungkan dan memberikan kesan yang baik terhadap hotel, karena dapat menciptakan citra hotel itu sendiri.
STRATEGI BAURAN PROMOSI UNTUK MENINGKATKAN HUNIAN KAMAR DI HOTEL REDDOORZ DEKAT BOTANI SQUARE MALL Nugraha, Rizki Nurul; Yudian, Rais A; Fadillah, Akbar
Jurnal Daya Saing Vol. 9 No. 1 (2023): Kinerja Organisasi, Perilaku Konsumen, dan Transformasi Layanan di Era Digital
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v9i1.1078

Abstract

Salah satu hotel di Kota Bogor yang berupaya meningkatkan tingkat hunian kamar adalah RedDoorz Hotel Near Botani Square Mall yang terletak di Kecamatan Bogor Timur, Kota Bogor Provinsi Jawa Barat. Upaya meningkatkan hunian hotel ini tentunya melibatkan strategi promosi degan harapan tingkat hunian semakin meningkat dari waktu ke waktu. Strategi promosi yang digunakan adalah Promotion Mix. Metode yang digunakan pada penelitian ini metode kualitatif, artinya penelitian berdasarkan pada data-data yang diperoleh lalu data tersebut dianalisis dan dideskripsikan secara terstruktur. Adapun data yang dipakai adalah data primer juga sekunder yang berasal dari hasil wawancara (primer) dan buku serta jurnal (sekunder). Dari data tersebut dapat dijelaskan bahwa Promotion Mix yang diterapkan oleh RedDoorz Hotel Near Botani Square Mall yaitu berupa; Periklanan, Personal Selling, Publisitas, dan Promo Penjualan sangat mempengaruhi tingkat hunian kamar.
PENGARUH KUALITAS PELAYANAN FRONT OFFICE TERHADAP KEPUASAN PELANGGAN PADA PENGELOLAAN HOTEL HORISON BEKASI Kresna Putra, Cahya Gilang Ananda; Fatimah, Dinda Putri; Nugraha, Rizki Nurul
Jurnal Daya Saing Vol. 9 No. 1 (2023): Kinerja Organisasi, Perilaku Konsumen, dan Transformasi Layanan di Era Digital
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v9i1.1079

Abstract

Dalam dunia perhotelan kualitas pelayanan yang diberikan dengan baik, cepat dan tepat dapat berpengaruh pada tingkat kepuasan dari para pelanggan. Suatu pelanggan akan merasa senang dan memiliki kepuasan jika mereka mendapatkan dan merasakan pelayanan yang terbaik oleh suatu hotel. Penelitian ini dilakukan bertujuan untuk mengetahui bagaimana dampak kualitas pelayanan front office terhadap kepuasan para pelanggan di Hotel Horison Bekasi. Indikator yang digunakan peneliti untuk mengukur kualitas pelayanan front office melalui 5 tahapan penilaian diantaranya 1) reliability, 2) responsiveness, 3) assurance, 4) empathy, 5) tangible, pada Hotel Horison Bekasi. Metode analisis data yang digunakan peneliti adalah deskriptif kualitatif. Berdasarkan analisis yang dilakukan peneliti dapat dikatakan bahwa kualitas pelayanan terdiri yang dari 5 tahapan yaitu 1) reliability, 2) responsiveness, 3) assurance, 4) empathy, 5) tangible, hal itu cukup berdampak besar pada kepuasan pelanggan selama menggunakan jasa layanan Hotel Horison Bekasi. Kata Kunci: Kualitas pelayanan, Kepuasan Pelanggan, Front Office, Hotel Horison Bekasi
The Effect of Tangible, Reliability, Responsiveness, Assurance and Empathy on Tourist Satisfaction in Dunia Fantasi Taman Impian Jaya Ancol After The Implementation of The Covid-19 Vaccination Kahfi, Gustian Al; Nugraha, Rizki Nurul
Jurnal Penelitian Pariwisata Vol 6 No 1 (2022): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v6i1.146

Abstract

This study aims to determine the tangible, reliability, responsiveness, assurance, and empathy for tourist satisfaction. The descriptive quantitative method uses a multiple linear regression analysis with the SPSS Program. The population in this study is the number of visitors in November and December 2021, with 545,312 people. The sample size used the Slovin formula with the results of 100 respondents. The sampling technique used is accidental sampling. The results showed that only the reliability variable partially had no significant effect on tourist satisfaction. Dunia Fantasi Taman Impian Jaya Ancol needs the implementation of strict health protocols, the availability of various interpretation boards, and regular maintenance of the cleanliness of tourist attractions to improve their performance in providing services to tourists. Continuous improvement in managing the execution of Dunia Fantasi Taman Impian Jaya Ancol will increase the positive image of tourist destinations, which is a long time will form tourist satisfaction. Keywords: Tangible, Reliability, Responsiveness, Assurance, Empathy, Tourist Satisfaction
Co-Authors Achmad Salam Adilla, Rosa Adinda Yuliani Aditya Erlangga Ahmad Naisaburi Bintang Dhia Aisyah Zhafirah Ajeng Aspuan Akbar Tegar Pratama Akwila, Tevila Alamsyah, Agung Aldi Alisya Nur Insani Amirzain, Mauhammad Rofiq Ananda Fadila Putri Ananda, Arsya Tri Ananda, Aulia Ananda, Tiara Martha Andini, Davi Ayu Anisa Purwati Anisa Sesar Yuni Purwati Apri Ramdani Ardani, Putri Aulia Ardi Mularsari Ardira, Maya Ayu Ardissa Dwi Eranti Arnold Yudi Nahlony Arsya Ananda Arsya Tri Ananda As-syifa, Muhammad Azfa Asep Kurniawan Aulia, Almaura Nur Auliah Nurlizah Auliah Nurlizah Awaloedin, Dipa Awaloedin, Dipa Teruna Azzahra, Febry Fatimah Bagus Syarifuddin Latif Bani Saad Bule, Yohana Gaius Cahya Gilang Ananda Kresna Putra Cecilia, Vita Choerunisa, Siti Cici Maria Sihombing Claudia Simponi Nehemia Simorangkir Dafrosa Dafrosa Dafrosa, Dafrosa Dela Safitri Delila Rambe Delila Rambe, Delila Dena Fitria Januarty Devitha Sondang Dewi, Dyah Handayani Dhia, Ahmad Naisaburi Bintang Diah Renno Sulistyo P Dina Fitriani Dipa Awaloedin Dipa Teruna Awaloedin Dipa Teruna Awaloedin Dipa Teruna Awaloedin Djandri, Mudhi’ah Zuhdiyyah Donald Benjamin Dwita Chika Wardani Dwita Chika Wardani Dyah Handayani Dyah Handayani Dewi Dyah Handayani, Dyah Eka Syah Putra Eka Syah Putra Erlangga, Aditya Eviana Tarigan Fadillah, Akbar Farrah Puspita F Fatimah, Dinda Putri Fauzi Achmad Riyadi Febry Fatimah Azzahra Fikri Virgiawan Firman Riza Dermawan Fitrani, Dina Fitria, Putri Maulida Fitriani, Dina Franika Br Manjorang Gustian Al Kahfi Gustian Alkahfi Gustian Hardika, Prama Hutahaean, Jhon Irvan F Hutahaean, Jhon Irvan Fadli I Gusti Kade Heryadi Angligan Indriani, Putri Irma Setyawati Irma Setyawati Irsyad, Kevin Muhammad Ismail, Vivaldy Januarty, Dena Fitria Jerubun, Emanuel Jhanufa, Adam Bina Isyba Joko Edwin Saputra Joko Edwin Saputra Joy Hendrick Wittsdy As Kahfi, Gustian Al Kahla, Hanifa Fahri Fadhilla Kevin Muhammad Irsyad Kevin Muhammad Irsyad Khaeriyah Khaeriyah, Khaeriyah Kresna Putra, Cahya Gilang Ananda Latif, Bagus Syarifuddin Liliana Dewi Liliana Dewi Liliana Dewi Lisa Sarinah Lisa Sarinah M. Liga Suryadana M. Surya Saleh M. Surya Saleh Madeline Ivanka Magdalena Leda Mawo Marina Erviani Mauhammad Rofiq Amirzain Maya Amelia Maya Ayu Ardira Methania, Ribka Muhammad Azfa As-syifa Muhammad Ramli Muhammad Ramli Muhammad Sholah Yazid Muhammad Surya Saleh Muhammad Surya Saleh Mularsari, Ardi Mulya, Muhammad Hafiz Nada Widya Candra Nurani Nehemia, Claudia Simponi Nurlizah, Auliah Nurmanto, Vanny Chang Nursalam, Cikal Nurul Hidayah NURUL HIDAYAH Olivia Yolanda Padri Achyarsyah Padri Achyarsyah Padri Achyarsyah Padri Achyarsyah Padri Achyarsyah Parera Yumnarizq Susilo Prama Hardika Prama Hardika Suyono Pratama, Akbar Tegar Pratiwi, Rahmadiani Prili Diana Rosa Prili Diana Rosa Putra, Eka Syah Putra, Suadi Sapta Putri Adinda Trisia Putri Indriani Putri Maulida Fitria Putri, Naifa Ananda R, Amanda M F Rachmad Rizky Trianto Raden Ajeng Dhea Ayu Salsabila Raden Ajeng Dhea Ayu Salsabila Raditia, Widha Ragil Ryadi Rahmadiani Pratiwi Rai Riya Rai Riya Ramadhani, Fahira Ramadhannu, Syaldisa Ramadhanti, Suci Ramdani, Apri Ramli, Nasrullah Reza Ardian Putra Rifky Setiawan Rigy Dyantika Rivaldo Lucas Waworundeng Rivaldo Lucas Waworundeng Riya, Rai Riyadi, Fauzi Achmad Rizal, Arsyeaf Rosa Adilla Ryadi, Ragil Saad, Bani Safira V, Anisa Yuni Safitri, Dela Sahrian Samsi Saleh, M. Surya Saleh, Muhammad Surya Salim Zuhdi, Muhammad Salsabila Shafa Salsabila, Raden Ajeng Dhea Ayu Sannindra, Akristi Eni Saputra, Vironika Agustin Saraswati, Fannisa Rahayu Sari Butar-butar Sari Meilina Butar-Butar SARINAH, LISA Selvy Remilenita Sesar Yuni Purwati, Anisa Setiawan, Rifky Shafa, Salsabila Shendy, Muhammad Ilham Sheva Aulia Sidik Ihsannudin Sifa Sukowati Simorangkir, Claudia Simponi Nehemia Siti Choerunisa Soraya, Zahra Suadi Sapta Putra Subur Karyatun Suci Ramadhanti Sukesi, Ajeng Aspuan Sukma, Nilam Sukowati, Sifa Suryadana, M. Liga Susilo, Parera Yumnarizq Suyono, Prama Hardika Syah Putra, Eka Talitha Daffa Azzahra Tarabunga Angelyca Tarigan, Eviana Tevila Akwila Tevila Akwila Tiara Martha Ananda Tine Yuliantini Titi Kusmayanti Tomas Jorgi Tria Husnul Chotimah Trisia, Putri Adinda Ulfi Maranisya Utami, Dinda Novanda Vanny Chang Nurmanto Vanny Chang Nurmanto Venda Irlani Vickrham Achmad Vickrham ShahJehan Achmad Vironika Agustin Saputra Vita Cecilia Vivaldy Ismail Wikey Damai Yanti Wittsdy AS, Joy H endrikh Wulan, Wulan Yohana Gaius Bule Yohana Yohana Yohana Yohana Yolanda, Olivia Yudian, Rais A Yuliani, Adinda Yuni Purwati, Anisa Sesar Yuni Trisnawati Zahra Soraya Zaqi, Muhammad Zumratul Meini Zumratul Meini