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All Journal JSEH (Jurnal Sosial Ekonomi dan Humaniora) Jurnal Review Pendidikan dan Pengajaran (JRPP) Jurnal Abdi Ilmu PERSPEKTIF Jurnal Ekuivalensi Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmiah Manajemen Kesatuan Enrichment : Journal of Management JURNAL ILMIAH SIMANTEK GANDRUNG: Jurnal Pengabdian Kepada Masyarakat JBMR: Journal of Business and Management Review Journal of Social Science ProBisnis : Jurnal Manajemen CEMERLANG :Jurnal Manajemen dan Ekonomi Bisnis Journal of Social Science Journal of Management and Social Sciences JAMPARING: Jurnal Akuntansi Manajemen Pariwisata dan Pembelajaran Konseling Mount Hope Global Economic Journal Journal Accounting International Mount Hope IJMA Jurnal Price : Ekonomi dan Akuntasi J-CEKI Journal of Business Integration Competitive Jurnal Mahkota Bisnis (Makbis)
Novirsari, Emma
Universitas Mahkota Tricom Unggul
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Journal : PERSPEKTIF

 1 
PERSEPSI MASYARAKAT TERHADAP KUALITAS PELAYANAN PUBLIK PADA SISTEM ADMINISTRASI MANUNGGAL SATU ATAP (SAMSAT)KELILING DI UNIT PELAYANAN TERPADU (UPT) DINAS PENDAPATAN PROVINSI SUMATERA UTARA (DISPENDASU) MEDAN UTARA Novirsari, Emma
PERSPEKTIF Vol 2, No 2 (2013): Perspektif Juli
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (243.78 KB) | DOI: 10.31289/perspektif.v2i2.115

Abstract

The government as the provider of the public service has put some efforts to provide excellent service that have been expected by the people. Therefore the government of North Sumatra Province, under North of Medan revenue departement tries to deliver excellent service based on law number 25 year 2009. Hence, one single roof administration system has launched a mobile samsat. However North of Medan revenue departement has observed and received some complaints from the people about the mobile samsat. Generally, this study utilize descriptive qualitative method, by this research, it has attained some findings about the public perception at service in North of Medan revenue departement and how this mobile samsat outreach the expected excellent service based on the law number 25 year 2009.
PERSEPSI MASYARAKAT TERHADAP KUALITAS PELAYANAN PUBLIK PADA SISTEM ADMINISTRASI MANUNGGAL SATU ATAP (SAMSAT)KELILING DI UNIT PELAYANAN TERPADU (UPT) DINAS PENDAPATAN PROVINSI SUMATERA UTARA (DISPENDASU) MEDAN UTARA Novirsari, Emma
PERSPEKTIF Vol 2, No 2 (2013): Perspektif Juli
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v2i2.115

Abstract

The government as the provider of the public service has put some efforts to provide excellent service that have been expected by the people. Therefore the government of North Sumatra Province, under North of Medan revenue departement tries to deliver excellent service based on law number 25 year 2009. Hence, one single roof administration system has launched a mobile samsat. However North of Medan revenue departement has observed and received some complaints from the people about the mobile samsat. Generally, this study utilize descriptive qualitative method, by this research, it has attained some findings about the public perception at service in North of Medan revenue departement and how this mobile samsat outreach the expected excellent service based on the law number 25 year 2009.
PERSEPSI MASYARAKAT TERHADAP KUALITAS PELAYANAN PUBLIK PADA SISTEM ADMINISTRASI MANUNGGAL SATU ATAP (SAMSAT)KELILING DI UNIT PELAYANAN TERPADU (UPT) DINAS PENDAPATAN PROVINSI SUMATERA UTARA (DISPENDASU) MEDAN UTARA Emma Novirsari
PERSPEKTIF Vol 2, No 2 (2013): PERSPEKTIF - July
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v2i2.115

Abstract

The government as the provider of the public service has put some efforts to provide excellent service that have been expected by the people. Therefore the government of North Sumatra Province, under North of Medan revenue departement tries to deliver excellent service based on law number 25 year 2009. Hence, one single roof administration system has launched a mobile samsat. However North of Medan revenue departement has observed and received some complaints from the people about the mobile samsat. Generally, this study utilize descriptive qualitative method, by this research, it has attained some findings about the public perception at service in North of Medan revenue departement and how this mobile samsat outreach the expected excellent service based on the law number 25 year 2009.
PERSEPSI MASYARAKAT TERHADAP KUALITAS PELAYANAN PUBLIK PADA SISTEM ADMINISTRASI MANUNGGAL SATU ATAP (SAMSAT)KELILING DI UNIT PELAYANAN TERPADU (UPT) DINAS PENDAPATAN PROVINSI SUMATERA UTARA (DISPENDASU) MEDAN UTARA Emma Novirsari
PERSPEKTIF Vol. 2 No. 2 (2013): PERSPEKTIF - July
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/perspektif.v2i2.115

Abstract

The government as the provider of the public service has put some efforts to provide excellent service that have been expected by the people. Therefore the government of North Sumatra Province, under North of Medan revenue departement tries to deliver excellent service based on law number 25 year 2009. Hence, one single roof administration system has launched a mobile samsat. However North of Medan revenue departement has observed and received some complaints from the people about the mobile samsat. Generally, this study utilize descriptive qualitative method, by this research, it has attained some findings about the public perception at service in North of Medan revenue departement and how this mobile samsat outreach the expected excellent service based on the law number 25 year 2009.
Co-Authors Adi Harianto Agus Susanto Ahmad Fadli Ahmad Fadli Ahmad Rivai Albert Amin Hou Aming , Baso Moder Anita Anita Anita Marselina Purba Ayu Julsari Baehaqi Br Ginting, Berupilihen Cahyadi, Devin Chaniago, Sabaruddin Darwan Tanady Debora Tambunan Deby Siska Oktavia Pasaribu Devia Febrina Dewi Rafiah Pakpahan Djohan, Deva Emanuella Marpaung Fauzia Mei Salsabillah Fiqrida Amalia Gabrio Agata Kaban Hamjah Arahman Hardianto Butarbutar Hartono, Rickcent Hendry Hervina Sihombing, Ester Ika Puspa Satriany Indra Budiman Jefri Pranata Jenni Kristina Br Panjaitan Juliansyah, Roni Junary, Vivi Garcia Justin Alexander Kristiawan, Billie Lee, Michelle Lilia, Wirda Liona, Jeslyn Lola Rossa Br. Hutauruk Loren Simbolon Maduma Sari Sagala Mahyuddin Mahyuddin Manda Dwipayani Bhastary Marthalina BR Tarigan Martin May, Vanessa Mega Sanjaya Mona Lisa Muhammad Fathoni Muhammad Fathoni Muhammad Salim Muda Simanjuntak Nasib Nidya Banuari Nur Kesuma Nurmaidah Ginting Nurmaidah Ginting, Nurmaidah Permana, Jaka Pratiwi Eka Sari Pulungan, Delyanti Azzumarito Putri, Nadila Ratih Amelia Ratih Amelia, Ratih Rivai, Ahmad Rizky Widya Robin Roni Juliansyah Rosinta Romauli Situmeang Rosinta Romauli Situmeang, Rosinta Romauli Sari, Meylia Simanjuntak, Demak Claudia Yosephine Simanjuntak, Demak Claudia Yosephine Sinaga, Reflianta Br Sky, Vincylia Smilewon, Stanley Stanislaus Yoni Stevan Rejekiman Gea Stevani Steven Gea Sungguh Ponten Pranata Surya Maulana Syahfendy, Harman Tandyono, Jessica Tanie, Jesslyn Theodora, Eka Martyna Tony Honkley Tony Honkley Widy Hastuty HS Wirda Lilia Yovie Ernanda Yuda Raviansah Silalahi