Article Per Year (5 Year)
p-Index From 2021 - 2026
4.238
P-Index
This Author published in this journals
All Journal Dia: Jurnal Administrasi Publik Syntax Literate: Jurnal Ilmiah Indonesia Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara JAKP (Jurnal Administrasi dan Kebijakan Publik) Jurnal Inovasi Ilmu Sosial dan Politik Restorica: Jurnal Ilmiah Ilmu Administrasi Negara dan Ilmu Komunikasi Societas : Jurnal Ilmu Administrasi dan Sosial Pena Justisia: Media Komunikasi dan Kajian Hukum Perspektif Komunikasi; Jurnal Ilmu Komunikasi dan Komunikasi Bisnis Jurnal Pemerintahan dan Politik JIIP (Jurnal Ilmiah Ilmu Pendidikan) Jurnal Syntax Imperatif : Jurnal Ilmu Sosial dan Pendidikan Indonesian Journal of Social Research (IJSR) Jurnal Cahaya Mandalika Moestopo International Review on Social, Humanities, and Sciences (MIRSHuS) Jurnal Instruktional Jurnal Administrasi Pemerintahan Desa Jurnal Iso Prosiding Konferensi Nasional PKM-CSR Kajian Ilmu Sosial Riwayat: Educational Journal of History and Humanities PUBLICUS: JURNAL ADMINISTRASI PUBLIK Causa: Jurnal Hukum dan Kewarganegaraan HUMANUS : Jurnal Sosiohumaniora Nusantara Ekossistem IJSS: International Journal of Social
SATISPI, EVI
Unknown Affiliation
Religion Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Nursing Public Health Social Sciences Other

Published : 31 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 31 Documents
Search

 1   2   3   4 
Baznas Reputation Management To Restore Public Trust : (A Case Study on McDonald’s Indonesia’s Donation for Palestine) Purwakananta, Mohamad Arifin; Patrianti, Tria; Satispi, Evi; Purnamasari, Oktaviana
International Journal of Social Sciences Vol. 1 No. 2 (2025): IJSS: International Journal of Social Sciences
Publisher : STEBIS Bina Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51805/ijss.v1i2.420

Abstract

Reputation management is a crucial element in maintaining and restoring public trust in philanthropic organizations. This study aims to analyze the reputation management strategies implemented by the National Amil Zakat Agency (BAZNAS) in responding to controversies surrounding donations by McDonald’s Indonesia to Palestine. The research employs a qualitative method with a case study approach. Data were collected through in-depth interviews, document analysis, and participant observation, and analyzed using triangulation to ensure validity. The findings reveal that BAZNAS employed three primary strategies to restore public trust: (1) Transparent Communication, by providing clarifications through mass media and digital platforms to educate the public about the donation fund management mechanisms; (2) Strategic Collaboration, through partnerships with independent parties for audits and evaluations; and (3) Branding Enhancement, through campaigns emphasizing BAZNAS's commitment to humanitarian values and sustainability. These findings indicate that a holistic approach focusing on communication and strengthening institutional values can effectively mitigate negative impacts on an organization's reputation. This study contributes theoretically to the field of reputation management in philanthropic organizations and offers practical implications for similar institutions in addressing trust crises.
Co-Authors Abdul Rahman Abdul Rasyid Abdur Rahim, Abdur Agus Suradika Agusinta, Lira Ahmad Supriyadi Albarbassy, Ma’mun Murod Alpy, Math Andiani, Devia ANDRIANSYAH Andriansyah Andriansyah Andriyansyah, Andriyansyah Anggono, Ignatius Wahyu Anggraini, Dewi Ratih Apriansyah, Joli Arif Saefudin Aruni, Fidhia Asep Setiawan Azhari Aziz Samudra Bafagih, Mohammad Ridha chairuddin, Shinta Wahyuni Dida Nurhaida Endang Sulastri Fahlevi, Rizal Firmansyah, Yasef Habibi, Fikri Harmonis Hermansyah, Andi Iskandar Iskandar Izzatusholekha Izzatusholekha JUMARTO Maulana, Akhmad Taufan Melati, Vinca Muhammad Gusti Muhammad Syafii Muksin, Zainal Murod, Ma'mun Mutiara, Herlina Nani Nurani Muksin Noer, Khaerul Umam Novianita Rulandari Oktariani, Andina Oktaviana Purnamasari Pranpantja, Yuda Purwakananta, Mohamad Arifin Ramadhan, Uno Ristiawati, Tia Rita Rahmawati Rokaiyah, Rokaiyah Sadar Sadimin Sadimin Salam, Rahmat Samudra, Azhari Aziz Samudra Selvira, Rizka Setiadin, Setiadin Sri Yunanto Subariyanto, Subariyanto Supangkat, Gatot Syukri Taslim, Muhamad Taufiqurahman, Taufiqurahman Taufiqurokhman Taufiqurokhman , Taufiqurokhman TAUFIQUROKHMAN, TAUFIQUROKHMAN Tria Patrianti Tria Patrianti Trustisari, Hastin Tuti, Retnowati WD. WD Tuti, Retnowati Widiastuti, Nany