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Faktor-Faktor yang Berhubungan dengan Loyalitas Pasien Rawat Jalan Puskesmas Simpang IV Sipin Kota Jambi Fitriani, Fitriani; Guspianto, Guspianto; Noerjoedianto, Dwi
Malahayati Nursing Journal Vol 7, No 5 (2025): Volume 7 Nomor 5 (2025)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/mnj.v7i5.20121

Abstract

ABSTRACT Puskesmas Simpang IV Sipin has experienced a decrease in the number of outpatient visits from 19,912 in 2021 to 5,375 visits in 2022.  This study aims to determine the relationship between brand image, ease of access and facilities with the loyalty of Puskesmas Simpang IV Sipin outpatients. This study is a quantitative study with a cross sectional approach. The population in this study were patients who had received outpatient unit services at the Puskesmas Simpang IV Sipin with a sample size of 102 outpatients calculated using the Lemeshow formula. The research time was from October to December 2024 at Puskesmas Simpang IV Sipin. Analysis was carried out using univariate and bivariate with the chi square test. The results showed that out of 102 respondents, the majority percentage of Simpang IV Sipin Health Center outpatients with a loyal category attitude was 81 (79.4%). There is a relationship between brand image and patient loyalty (pvalue = 0.004), there is a relationship between ease of access and patient loyalty (p-value = 0.004) and there is a relationship between facilities and patient loyalty (p-value = 0.001). It is concluded that brand image variables, ease of access and facilities are significantly related to the loyalty of Puskesmas Simpang IV Sipin outpatients. Keywords: Patient Loyalty, Brand Image, Ease of Access, Facilities.  ABSTRAK Puskesmas Simpang IV Sipin telah mengalami penurunan jumlah kunjungan pasien rawat jalan dari 19.912 pada tahun 2021 menjadi 5.375 kunjungan pada tahun 2022. Penelitian ini bertujuan unutk mengetahui hubungan antara brand image, kemudahan akses dan fasilitas dengan loyalitas pasien rawat jalan Puskesmas Simpang IV Sipin. Penelitian ini merupakan penelitian kuantitatif dengan pendekatan cross sectional. Populasi pada penelitian ini merupakan pasien yang pernah mendapatkan pelayanan unit rawat jalan di Puskesmas Simpang IV Sipin dengan jumlah sampel 102 pasien rawat jalan yang dihitung dengan rumus Lemeshow. Waktu penelitian dari bulan Oktober-Desember 2024 di Puskesmas Simpang IV Sipin. Analisis dilakukan menggunakan univariat dan bivariat dengan uji chi square. Hasil penelitian menunjukan dari 102 responden didapatkan mayoritas presentase pasien rawat jalan Puskesmas Simpang IV Sipin dengan sikap katagori loyal sebanyak 81 (79,4%). Ada hubungan antara brand image dengan loalitas pasien (p-value = 0,004), ada hubungan kemudahan akses dengan loyalitas pasien (p-value = 0,004) dan ada hubungan fasilitas dengan loyalitas pasien (p-value= 0,001). Variabel brand image, kemudahan akses dan fasilitas berhubungan secara signifikan dengan loyalitas pasien rawat jalan Puskesmas Simpang IV Sipin. Kata Kunci: Loyalitas Pasien, Brand Image, Kemudahan Akses, Fasilitas.
Determinants Compliance of Rubber Farmer for Paying Contributions Independent Health BPJS in Muaro Jambi Regency Nur Octaviani; Dwi Noerjoedianto; Arnild Augina Mekarisce
International Journal of Health Engineering and Technology Vol. 1 No. 3 (2022): IJHET-SEPTEMBER 2022
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (801.53 KB) | DOI: 10.55227/ijhet.v1i3.44

Abstract

The National Health Insurance Program organized by the Social Security Administering Body (BPJS) in accordance with the provisions of Law Number 24 of 2011 which is a government program is useful to support deterministic and comprehensive health insurance for all Indonesian people so that Indonesian people can live healthy, productive, and prosperous. It was also recorded for the number of BPJS membership per segment on September 30 in Jambi Province, as many as 2,637,537 people who became BPJS participants with a percentage of 74.66%, with a total of 641,323 PBPU Mandiri members. Based on data from BPJS Jambi City, the data in arrears in 2019 in Muaro Jambi Regency as a whole is 60.3%. The purpose of this study was to obtain an overview of the determinants of rubber farmer compliance in paying BPJS health contributions independently in Muaro Jambi in 2021. This study used a cross-sectional method, with a population of 75,437 and a sample of 106. In this study, bivariate analysis used the chi test. -square. The results of this study indicate that there is no relationship between the knowledge variable and the number of family members with the compliance of rubber farmers in paying independent health BPJS contributions, while there is a relationship between income variables, distance of payment places and perceptions with rubber farmers' compliance in paying BPJS independent health contributions.
Peningkatan Partisipasi JKN melalui Skema Pembiayaan Kolektif (Arisan Kesehatan) Komunitas Pekerja Informal pada Forum RT di Kelurahan Lingkar Selatan Kec.Paal Merah Kota Jambi Noerjoedianto, Dwi; Subandi, Andi; M. Ridwan
Jurnal Pengabdian Harapan Ibu (JPHI) Vol. 7 No. 3 (2025): Jurnal Pengabdian Harapan Ibu (JPHI)
Publisher : Sekolah Tinggi Ilmu Kesehatan Harapan Ibu Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30644/jphi.v7i3.1107

Abstract

Program pengabdian ini bertujuan meningkatkan partisipasi Jaminan Kesehatan Nasional pada pekerja sektor informal di Kelurahan Lingkar Selatan, Kecamatan Paal Merah, Kota Jambi melalui skema pembiayaan kolektif Arisan Kesehatan yang difasilitasi Forum RT. Permasalahan utama meliputi ketidakpatuhan iuran akibat variasi pendapatan, kendala pembayaran ketika kepala keluarga sakit atau berhalangan, keterbatasan pengetahuan dalam mengelola gotong royong untuk biaya kesehatan, serta perlunya perhatian berkelanjutan bagi kelompok informal. Metode kegiatan mencakup sosialisasi, pendataan dan validasi anggota, pemetaan status kepesertaan JKN, Focus Group Discussion lintas RT, pelatihan manajemen arisan kesehatan, pendampingan implementasi, validasi bulanan, serta monitoring dan evaluasi berkala. Hasil awal menunjukkan terbentuknya struktur Forum RT dengan seksi kesehatan, tersusunnya SOP inti pengelolaan arisan, meningkatnya pemahaman pengurus terhadap pencatatan dan transparansi, serta tumbuhnya minat pekerja informal untuk mempertahankan keaktifan JKN. Skema arisan kesehatan memperkuat solidaritas dan disiplin finansial keluarga sehingga berpotensi mendukung percepatan Universal Health Coverage di Kota Jambi.
UPAYA DETEKSI DINI DAN PENCEGAHAN PENULARAN TUBERKULOSIS MELALUI PENDEKATAN DOOR TO DOOR DAN EDUKASI MASYARAKAT DI DESA KASANG KUMPEH Kiki Andrean; Hendra Dhermawan Sitanggang; Dwi Noerjoedianto; Inggrit Vanesa; Tsaabitah Zakhirah; Puji Rahmiyati Awaliyah; Hasmil Arifqi; Rosiana Putri; Erika Vernanda Br Lbn Toruan; Naila Nur Ramadani; Yolanda Margarettha Silaban; Indira Harti; Ahmad Thohir Hidaya
Jurnal Riset Multidisiplin Edukasi Vol. 2 No. 12 (2025): Jurnal Riset Multidisiplin Edukasi (Edisi Desember 2025)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v2i12.1355

Abstract

This report examines efforts for early detection and prevention of tuberculosis (TB) transmission in Kasang Kumpeh Village, Kumpeh Ulu District, Muaro Jambi Regency, through a door-to-door approach and community education. The program aims to raise public awareness of the importance of TB screening, early detection, and adherence to treatment. Screening activities were conducted in three high-risk RTs, with results showing that most of the community had low knowledge about TB. Interventions were carried out by providing household-based education and engaging the community in prevention efforts through the SIMPATIK (Community Synergy for TB and Health Awareness) program. Additionally, tuberculosis preventive therapy (TPT) was given to high-risk families. Evaluation results showed significant improvement in the community's knowledge about TB after the intervention, and successful identification of potential cases of TB transmission.
Readiness for Electronic Medical Record Implementation at Simpang Kawat Public Health Center, Jambi City in 2024 Fazira Cahayatul Rahmi; Arnild Augina Mekarisce; Rumita Ena Sari; Andy Amir; Dwi Noerjoedianto
International Journal of Health Engineering and Technology Vol. 4 No. 5 (2026): IJHESS JANUARY 2026
Publisher : CV. AFDIFAL MAJU BERKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55227/ijhet.v4i5.544

Abstract

Human resources are the main asset that determines the success of Electronic Medical Record (EMR) implementation. This study aims to analyze the readiness for EMR implementation at Simpang Kawat Public Health Center, Jambi City in 2024 through the aspects of input, process, and output. This research used a descriptive qualitative method with in-depth interviews with informants selected purposively. Data collection techniques included interviews, observation, and documentation, with validity testing using source and method triangulation. In the input aspect, the quantity of human resources is sufficient, but routine training has not been scheduled. BOK funds are sufficient for monthly operations. Technical obstacles were found in the damaged generator. The service process is digital in accordance with PMK No. 24 of 2022. The output shows increased time efficiency and minimized data errors through the integration of NIK and BPJS. Overall, EMR implementation has been going well, but improvements are needed in supporting infrastructure, especially electricity backup, and periodic training to maintain the quality of digital services.  
Air Bersih, Sampah Terkelola : Membangun Ekonomi Berkelanjutan Melalui Pemberdayaan Masyarakat Widiastuti, Fitri; Nurhusna; Putri Irwanti Sari; Andi Subandi; Dwi Noerjoedianto
Jurnal Pengabdian Harapan Ibu (JPHI) Vol. 7 No. 3 (2025): Jurnal Pengabdian Harapan Ibu (JPHI)
Publisher : Sekolah Tinggi Ilmu Kesehatan Harapan Ibu Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30644/jphi.v7i3.1101

Abstract

Permasalahan akses air bersih dan pengelolaan sampah masih menjadi tantangan utama di berbagai desa di Indonesia, khususnya di Desa Kemuning Kabupaten Tanjung Jabung Barat, Provinsi Jambi. Masyarakat di desa ini, sebagian besar masih mengandalkan air sumur dan sungai yang kualitasnya tidak layak konsumsi, sehingga menimbulkan risiko penyakit berbasis lingkungan. Di sisi lain, sampah rumah tangga sering dibuang sembarangan tanpa sistem pemilahan, yang berdampak pada pencemaran dan rendahnya kualitas kesehatan masyarakat. Oleh karena itu, perlu edukasi dan pemahaman tentang penyediaan air bersih dan pengelolaan sampah rumah tangga, agar masyarakat mengetahui tentang pentingnya air bersih dan sanitasi yang akan menekan risiko penyakit dan menurunkan biaya kesehatan rumah tangga serta mendorong masyarakat untuk menjaga lingkungan agar tetap sehat dan lestari. Kegiatan pengabdian masyarakat ini dilakukan melalui pendekatan berbasis partisipasi masyarakat dengan tahapan sosialisasi, pelatihan, pendampingan, serta penerapan teknologi tepat guna. Hasil kegiatan ini menunjukkan adanya peningkatan pengetahuan akses air bersih melalui instalasi sistem penyaringan sederhana serta terbentuknya kelompok pengelola air dan sampah. Masyarakat juga mulai terbiasa memilah sampah dan memanfaatkan sampah organik menjadi kompos dengan menggunakan komposter. Kegiatan ini berkontribusi terhadap pencapaian Sustainable Development Goals (SDGs) dan sejalan dengan cita-cita Pembangunan Nasional ASTA CITA
FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN MINAT KUNJUNGAN ULANG PASIEN RAWAT JALAN DI WILAYAH KERJA PUSKESMAS TALANG BANJAR KOTA JAMBI aini, muthma; Noerjoedianto, Dwi; Mekarisce, Arnild Augina
Journal of Hospital Administration and Management (JHAM) Vol 6 No 2 (2025): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v6i2.788

Abstract

Repeat visit intention is an essential indicator of service continuity in primary healthcare facilities, reflecting patient perceptions of service quality, satisfaction, accessibility, and overall experience. The outpatient visit rate at Talang Banjar Health Center has shown fluctuations, indicating the need to identify factors influencing repeat visit interest. This quantitative study used a cross-sectional design with 106 respondents selected through accidental sampling. Data were collected using structured questionnaires and analyzed using the Chi-square test to examine relationships between service quality, patient satisfaction, accessibility, waiting time, and repeat visit intention. The findings showed that 63.2% of respondents had an interest in returning, while 36,8% did not. Significant relationships were found between repeat visit intention and service quality (p = 0.006; PR = 3.034), patient satisfaction (p = 0.001; PR = 4.348),  accessibility (p = 0.005; PR = 3.100). and waiting time (p = 0.001 ; PR = 3.912). These results indicate that improving service quality, enhancing patient satisfaction,  accessibility, and waiting time are crucial to strengthening patient interest in returning to the health center. Strengthening these aspects may support better service continuity in primary healthcare settings.
The Relationship between Family Socio-economic Status and Health Financing Practices at Abdul Manap Hospital, Jambi City Liza Syahputri; Dwi Noerjoedianto; Adila Solida
International Journal Of Health Science Vol. 2 No. 2 (2022): July: International Journal of Health
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijhs.v2i2.209

Abstract

The provision of health services is one way to meet the needs and demands of the community for health, in the process including health financing. There are six financing patterns applied, one of which is out of pocket financing and Social Health Insurance Administration Body. The ability to buy health services depends on the readiness of the family to finance the household, so socioeconomic status influences the use of health financing patterns. This study uses quantitative methods with a cross-sectional research design. The population is the head of the family who seeks treatment at Abdul Manap Hospital, with as many as 89 respondents. Data collection using a questionnaire and data analysis using chi-square. Based on the analysis, the variables that have a relationship with the pattern of Social Health Insurance Administration Body financing are income (p-value 0.000), occupation (p-value 0.003), number of family members (0.028), and asset ownership (0.000). Meanwhile, the one that does not have a relationship is education (0.276). The conclusion of this study is that income, occupation, the number of family members, and asset ownership have a relationship with the use of financing patterns, while education has no effect.
Relationship Determinants of Cadre Roles in Parenting Services for Toddler Families in Jambi City Andi Subandi; Dwi Noerjoedianto
International Journal Of Health Science Vol. 2 No. 2 (2022): July: International Journal of Health
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijhs.v2i2.233

Abstract

Toddlerhood is a golden era in children's growth and development because it is a period of real growth that influences and determines children's subsequent development. Through the Toddler Family Development (Bina Keluarga Balita/BKB) movement. Every family would be able to enhance their talents, particularly in caring for their toddlers and pre-school-aged children, to promote optimum child growth and development. Health cadres play a significant role in efforts to strengthen the community's capacity to reach optimal health status independently. This study seeks to identify the elements that influence the involvement of cadres in providing family care services for toddlers in the city of Jambi. This study used a quantitative, cross-sectional methodology. This study's population consisted of 450 cadres from the Toddler Family Development (Bina Keluarga Balita/BKB) program. This study's sample consisted of 81 the Toddler Family Development (Bina Keluarga Balita/BKB) cadres selected using Probability Sampling with Proportional Stratified Random Sampling. The chi-square test demonstrates that there is a correlation between the variables attitude (p-value = 0.001) and motivation (p-value = 0.002). Moreover, there is no correlation between knowledge and BKB cadres' roles (p-value = 0.180). Attitude and motivation variables are substantially associated with the role of the Toddler Family Development (Bina Keluarga Balita/BKB) Cadres in Jambi City. The Office of Population Control and Family Planning will hold online discussions. Hence, cadres are always aware of the most recent developments in activities of the Toddler Family Development (Bina Keluarga Balita/BKB). The Office of Population Control and Family Planning will monitor activities even when not on the ground. The Office of Population Control and Family Planning will reproduce books on the Toddler Family Development (Bina Keluarga Balita/BKB) so cadres can gain more knowledge and not rely solely on training experience.
Study on the Utilization of National Health Insurance Participants for Contribution Assistance Recipients Jambi City Dwi Noerjoedianto; Adila Solida; Arnild Augina Mekarisce
International Journal Of Health Science Vol. 2 No. 2 (2022): July: International Journal of Health
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/ijhs.v2i2.322

Abstract

The coverage of JKN PBI participation is higher than that of non-PBI participants, but the utilization of health services by JKN PBI participants in Indonesia is still relatively low. This study aims to determine what factors are related to the utilization of health services for PBI group National Health Insurance (JKN) participants in Jambi City. This study is a quantitative study using a cross sectional approach. The sample amounted to 106 samples with a sampling technique using accidental sampling. The independent variables in this study were education, occupation, knowledge, attitudes, perceptions of health conditions, affordability and information, while the dependent variable was the utilization of health services. Data were obtained by filling out questionnaires by respondents. Data analysis was performed using univariate and bivariate (chi-square) tests. The results of this study indicate that most of the 61.3% of respondents do not use health services. Based on statistical tests in this study indicate that factors related to the utilization of health services are knowledge (0.000), attitudes (0.003), perception of health conditions (0.012), and information (0.000). And there is no relationship between education (0.147), occupation (0.295) and affordability (0.787) with the utilization of health services for participants of the National Health Insurance (JKN) PBI group. There is a relationship between the variables of knowledge, attitudes, perceptions of health conditions and information with the utilization of health services for the participants of the National Health Insurance for the PBI Group in Jambi City.
Co-Authors Adila Solida Adriani Adriani Ahmad Thohir Hidaya Ahmad Thohir Hidayat aini, muthma Ainun Afifah Amelia, Deva Ameliza Qamara Dinda Amri Amir Andi Subandi Andi Subandi Andree Aulia Rahmat Andriyanti, Elisa Andy Amir Anita Rahmawati3 Arnild Augina Mekarisce Ashar Nuzulul Putra Asni Hasanuddin Astuti, Jesika Augina Mekarisce, Arnild Bachtiar, Najwa Budi Aswin Butar, Marta Butar Chandra, Dian Novita Cindy Izzati Damris Muhammad Dewi Friska Dian Meisafitri Diastanti, Yunita Difa Septian Lestari, Tiara Dwi, Guspianto Eko Prasetyo Elsa Volinda Sari Elsa Volinda Sary Endang Yuswatiningsih Erika Vernanda Br Lbn Toruan Evany, Abib Putra Farah Luthfiyah Putri Susanto Farras Hasalia, Afifah Fazira Cahayatul Rahmi Febi Rizka Eliza Ferdiansyah Feri Agustriyani Fikri Khairusshidqi Rizqullah Fitri Widyastuti Fitriani Fitriani Guspianto Guspianto Guspianto Guspianto Hadi, Syalaisha Anargya Halim, Rd Halim, Rd. Hartini, Iis Haryadi Haryadi Hasanuddin Hasanuddin Hasmil Arifqi Helmi Suryani Nasution Hendra Dhermawan Sitanggang Herwansyah . Herwansyah . Herwansyah, Herwansyah Hopiyatun Aulia Hubaybah Hubaybah Hubaybah, Hubaybah Iis Hartini Indira Harti Inggrit Vanesa Ismi Nurwaqiah Ibnu Istiani, Istiani Ivanna Tiur Nauli Nadapdap Jodion Siburian Julianda Elbarini Junaidi Junaidi Jurnal Syarif Kasyani, Kasyani Kencana, Yanuar Tree Kiki Andrean La Ode Reskiaddin Listiawaty, Renny Liza Syahputri M. Dody Izhar M. Ridwan M. Ridwan M. Ridwan M. Ridwan M. Ridwan Merliana Marbun Minapo, Achmad Shiddiq Muhammad Muhammad Muhammad Syukri Muhammad Taqwa Muhammad Taqwa Mukhdi, Fuad Ajrul Muldiasman, Muldiasman Nahda Agustina Naila Nur Ramadani Nasution, Helmi Suryani Novyandina, Jessyca Nugraha, Arrafi Nur Octaviani Nurhusna Nurul Hikmah Oka Lesmana Oka Lesmana S Oktavanie, Marshelly Ghea Parawansa, Nur Lutfiah Pebriani Pebriani Permatasari, Nadia Dwi Puji Rahmiyati Awaliyah Putri Irwanti Sari Putri S, Annisa Putri, Amelia Gustina Putri, Fitria Eka Qurrota A'yunin Rahmat Panyiwi Rd Halim Rd. Halim Rd. Halim Renny Listiawaty Rinaldi Daswito Rini, Willia Novita Eka Risty Ivanti Rizki Ibnu Rahmad Rosdiana Rosiana Putri Royyan, Nurmisbahur Roza Rizana S, Oka Lesmana Sabina, Nazwa Salshabila, Azahra Shafira Ainun Hafilda Shyafaatsya, Vifany Sellsa Silvia Mawarti Perdana Simamora, Mutiara Sintia Tri Handayani Sintya Dwi Anggraini Siti Suherni Sobihannur, Raisa Pasyah Sri Rahayu Sundari Sundari Suryani Nasution, Helmi Syafrila Wil Yantoni, Lara Tiara Kamila Dyanti Tona Aurora Lubis Tsaabitah Zakhirah Ummi Kalsum Ummi Kalsum Ummi Kalsum Viska Andini Widiastuti, Fitri Yantoni, Lara Syafrila Wil Yolanda Margarettha Silaban Yulia Frischa