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All Journal Reaktor Jurnal Bahan Alam Terbarukan Science and Technology Indonesia Jurnal Ilmiah Ekonomi Islam JAUR (Journal of Architecture and Urbanism Research) JURTEKSI Ilomata International Journal of Management Journal of Dehasen Educational Review Cakrawala Linguista Ilomata International Journal of Management Kode : Jurnal Bahasa AKSARA: Jurnal Bahasa dan Sastra Lensa: Jurnal Kependidikan Fisika Jurnal Kewirausahaan, Akuntansi, dan Manajemen TRI BISNIS Aceh Journal of Community Engagement (AJCE) Jurnal Riptek EJOIN : Jurnal Pengabdian Masyarakat Innovative: Journal Of Social Science Research Filogeni: Jurnal Mahasiswa Biologi Proceeding Seminar Nasional IPA DIMASEKA Management Studies and Business Journal Jurnal Riset Ilmiah NURSE: Journal of Nursing and Health Science JP2N: Jurnal Pengembangan Dan Pengabdian Nusantara Relevan : Jurnal Pendidikan Matematika Journal of Health Education Law Information and Humanities JES-TM Social and Community Service
Amanda, Putri
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Journal : JURTEKSI

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BPJS PATIENT SATISFACTION SERVICE QUALITY USING THE SERVQUAL METHOD Amanda, Putri; Pilliang, Rizaldi; Parini, Parini
JURTEKSI (jurnal Teknologi dan Sistem Informasi) Vol. 10 No. 3 (2024): Juni 2024
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurteksi.v10i3.3119

Abstract

Abstract: Gambir Baru Kisaran Community Health Center is the only one in the Gambir Baru range. Data on visits by BPJS Health participants to the Gambir Baru Kisaran Community Health Center in 2023 from January – December there are 3,048 BPJS participants. If the puskesmas services provided to the community are very good for BPJS patients, more and more BPJS participants will utilize health services and share information with the community about the benefits of BPJS Health serving General Polyclinics, Dental Polyclinics, Pharmacy Installations, Nutritionists, Outpatient and Maternity Care. Based on future problems such as the length of service time at the patient reception counter that patients receive is longer than the estimated time in the clinic SOP, namely 10 minutes, clinic staff must behave 5S (Smile, Greet, Regards, Polite and Polite) when serving patients, the process of taking medicines takes a long time after the patient has completed a health examination, the health center must provide services according to the wishes and understand the needs of patients, medical personnel and other staff, and can help if there are problems with patients, medical personnel take appropriate action and quickly, so it is necessary to carry out an evaluation as an effort to improve the quality of clinical services. he results of calculating the reality answers and expectations of patients/respondents at the Gambir Baru Health Center to 16 questions, the results of the decision recommendations are that 4 attributes must be improved and 12 more attributes must be maintained from 201 respondents-patients/patients at the Gambir Health Center.Keywords: bpjs patient satisfaction; servqual method; web-based. Abstrak:. Puskesmas Gambir Baru Kisaran adalah satu satunya yang berada di gambir baru kisaran. Data kunjungan peserta BPJS Kesehatan di Puskesmas Gambir Baru Kisaran Tahun 2023 dari bulan Januari – Desember ada 3.048 peserta BPJS. Jika pelayanan puskesmas yang diberikan pada masyarakat sangat baik tehadap pasien BPJS, maka akan semakin banyak peserta BPJS yang memanfaatkan pelayanan kesehatan dan berbagi informasi kepada masyarakat tentang manfaat dari BPJS Kesehatan melayani Poli Umum, Poli Gigi, Instalasi Farmasi, Ahli Gizi, Rawat Jalan dan Bersalin. Berdasarkan permasalahan di masa yang akan datang seperti lama waktu layanan di loket penerimaan pasien yang diterima pasien lebih lama dari waktu estimasi yang ada pada SOP klinik yaitu 10 menit, petugas klinik harus berprilaku 5S (Senyum, Sapa, Salam, Sopan dan Santun) pada saat melayani pasien, proses pengambilan obat yang memakan waktu lama setelah pasien selesai melakukan pemeriksaan kesehatan, pihak puskesmas harus memberikan pelayanan sesuai dengan keinginan dan memahami kebutuhan pasien, tenaga medis dan petugas lainnya, serta dapat membantu jika ada permasalahan pasien, tenaga medis melakukan tindakan secara tepat dan cepat, sehingga perlu dilakukan evaluasi sebagai upaya peningkatan kualitas layanan klinik. Hasil dari perhitungan jawaban realita dan harapan pasien/responden Puskesmas Gambir Baru terhadap 16 pertanyaan, hasil rekomendasi keputusan adalah 4 atribut harus ditingkatkan dan 12 atribut lagi harus dipertahankan dari 201 responden- pasien/pasien di Puskesmas Gambir.               Kata kunci: berbasis web; kepuasan pasien bpjs; metode servqual.
Co-Authors Abdul Azis Abdul Jabbar Abdurrohim, Nur Adeswastoto, Hanantatur Adriyana, Rika Afrilda, Nur Hayati Agfanisa, Rahma Agus Supriyanto Alhumairo, Kamila Amelia, Anita Andreansyah, Ilham Aqwa Naser Daulay Ardeny, Anisa Nur Faizah Asniar Asniar Asruri, Selfi Bhrata, Pramudya Dhana Bukhori, Ahmad Al Butar, Bunga Butar Butar, Effira Fatin Zahra Butar Chalid, Muchamad Dani Prastiwi Darmanto, Dinda Zihan Milfah Dayanti, Elis Dewi, Tike Murti Sari Dhanu Ario Putra, Dhanu Ario Diana Natalia Eldino, Habib Mulia Elisa Fazira Erlida Amnie Fahri, Rifa Fania, Yunita Farah Dineva R Farizan, M. Ariiq Fitri Rachmawati Fitri, Normelia Hadita, Hadita Haerul Pathoni, Haerul Halisyah, Mila Hamka, Ahmad Hana, Duwi Hapzi Ali Hari Eko Irianto Haris, Amnan Heriyanti, Andhina Putri Husna, Askia Azminatul Ifah Munifah Isrofah izky, Alfaroel Jamal Basmal, Jamal Jayawarsa, A.A. Ketut Julianti, Nursafika Khoirun Kholil, Putri Alifa Kusumaningrum, Wida Banar Maidani, Maidani Mardani, Bisma Alfian Marlina, Resti Mega Rahmi Meiliani, Siska Ayu Mentari, Puji Rizana Ayu Merry Rullyanti, Merry Mubarak, M Dzaky muhammad Syahbudi, muhammad Nabila, Muna Nanang Masruchin Nasution, Sahara Aulia Navanti, Dovina Ni Nyoman Sawitri Nugraha, Bachtiar Rama Ardhi Nugroho, Miftah Nur Fadhilah Nur Faizah Nurahim Rasudin Nurdianah, Dinda Nurhayati Nursal, M. Fadhli Ogya Arya Putra, Akmal Pakpahan, Luis Richardo Parini, Parini Pilliang, Rizaldi Pratama, Liona Surya Putra, Agus Alisa Putra, Chistophorus Indra Wahyu Putra, Yosep Eka Rahiidah, Jihaan Shabri Rahma, Annisa Rahmawati, Ambar Rahmawati, Aprilia Dwi Ramadhani, Dwi Oktabella Ramadhani, Ilas Remilda Armika Vianti REZA PAHLEVI Rianto, Muhammad Richo Rini Riastuti, Rini Rinta Kusumawati, Rinta Riyadhul Fajri Roza Yulida Roziafanto, Ahmad Nandang Rusi Ulfa Hasanah SAFITRI, LIDIA Saputra, Fadri Dwi Sitepu, Rimna Sintalina Siti Agustina, Siti Sumarlam Sumarlam, Sumarlam Suryaningrum, Irnanda Syaharani, Alfiana Syahputra, Muhammad Faqih Syamani, Firda Aulya Syamsurizal - - Tambunan, Tiffany Meira Trida Ridho Fariz Ulfa M. , Mahdalena Vani, Ziviska Vianaza, Vianaza Winarni, Efid Winasih, Sri Suryani Yuprapti Zahra, Raudahtul Zulkifli Zulkifli