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All Journal Sosiohumaniora Ilmu Administrasi Publik ARISTO Syntax Literate: Jurnal Ilmiah Indonesia JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora JURNAL PENDIDIKAN TAMBUSAI Patria Artha Management Journal JISIP: Jurnal Ilmu Sosial dan Pendidikan Syntax Idea Journal of Governance and Local Politics (JGLP) SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Jurnal Darma Agung jurnal syntax admiration Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Fokus: Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang Jurnal Ilmiah Administrasita' JURNAL ILMIAH GLOBAL EDUCATION Edu Sociata : Jurnal Pendidikan Sosiologi Formosa Journal of Social Sciences (FJSS) Jurnal Pendidikan dan Ilmu Sosial Takuana: Jurnal Pendidikan, Sains, dan Humaniora Jurnal Sosial dan Sains Jurnal Pendidikan Indonesia (Japendi) Innovative: Journal Of Social Science Research Journal of Social Knowledge Education (JSKE) PUBLICUS: JURNAL ADMINISTRASI PUBLIK Journal of International Multidisciplinary Research Mimbar Administrasi Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik Community Services: Sustainability Development FisiPublik: Jurnal Ilmu Sosial dan Politik
Selanno, Hendry
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Pengaruh Prinsip Good Governance dan E-Service terhadap Kepuasan Masyarakat dalam Menggunakan Aplikasi Mobile JKN di Badan Penyelenggara Jaminan Sosial (BPJS) Kesehatan Cabang Kota Ambon Nadhia Safira Mansur; Hendry Selanno; La Madjid
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.338

Abstract

This study examines the influence of good governance principles and e-service quality on public satisfaction in using the Mobile JKN application at BPJS Health, Ambon City Branch. The rapid development of digital public services requires government institutions to ensure that technology-based services are supported by effective governance practices. This research aims to analyze how the implementation of good governance and the performance of digital services contribute to users’ perceptions and satisfaction with the Mobile JKN application. A quantitative approach was employed using multiple linear regression analysis to assess the relationship between the independent variables and public satisfaction as the dependent variable. The results indicate that good governance has a significant positive effect on public satisfaction (β = 0.421; t = 5.701; Sig. = 0.000), as does e-service quality (β = 0.510; t = 6.909; Sig. = 0.000). Simultaneously, good governance and e-service quality significantly influence public satisfaction, as evidenced by an F-value of 145.328 with a significance level of 0.000. The coefficient of determination (R²) of 0.861 indicates that 86.1% of the variation in public satisfaction can be explained by the two independent variables, while the remaining 13.9% is influenced by other factors outside the model. These findings highlight that the integration of sound governance practices and high-quality digital services is essential for improving user satisfaction in technology-based public health services. Strengthening governance mechanisms and continuously enhancing digital service performance are therefore crucial strategies for increasing public satisfaction with the Mobile JKN application.
Pengaruh Kepemimpinan Etis terhadap Kinerja Adaptif Pegawai: Peran Mediasi Etos Kerja pada Kantor Kecamatan Kairatu Kabupaten Seram Bagian Barat Marcoroy Lekawael; Hendry Selanno; Hengky Virgo Richardo Pattimukay
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.429

Abstract

This study aims to analyze the influence of ethical leadership on employees' adaptive performance with work ethic as a mediating variable in the Kairatu District Office, West Seram Regency. The research approach used is quantitative, associative with survey data collection with cross-section data types. The population used in this study were all employees of the Kairatu District Office, West Seram Regency, totaling 46 people. The sample is part of the number and characteristics possessed by the population. The sampling method is full sampling. Data were analyzed by path analysis. The results of the study concluded that ethical leadership was proven to have a positive and significant influence on the adaptive performance of employees in the Kairatu District Office, West Seram Regency, both directly and through work ethic as a mediating variable. In addition, ethical leadership also has a positive and significant effect on employee work ethic, which in turn directly improves their adaptive performance. This shows that ethical leadership not only encourages a high work ethic but also strengthens employees' adaptability in facing changes and challenges in the workplace.
Structural Model of Antecedents and Consequences of Inpatient Satisfaction at dr. M. Haulussy Ambon Regional Hospital Vinsa Delia Luhulima; Tehubijuluw Zacharias; Hendry Selanno
Jurnal Pendidikan Indonesia Vol. 6 No. 1 (2025): Jurnal Pendidikan Indonesia (Japendi)
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v6i1.6521

Abstract

This study aims to analyze the structural model of antecedents and consequences of inpatient satisfaction at RSUD dr. M. Haulussy Ambon. The research approach used is quantitative, associative with cross-section data collection, and ex post facto methods. The population used in this study were all non-BPJS inpatients at RSUD dr. M. Haulussy Ambon during June-August 2024. The sample determination was purposive as many as 100 non-BPJS inpatients at RSUD dr. M. Haulussy Ambon. Data were analyzed using path analysis.The results of the study indicate that (1) the patient satisfaction variable empirically becomes an intervening variable that is able to mediate service quality, hospital image and price perception towards the trust and loyalty of inpatients; (2) patient satisfaction variables do not only act as independent or dependent variables but are able to act as variables that are able to mediate the involvement of antecedent variables to consequence variables; (3) service quality, hospital image and price perception are antecedent variables to patient satisfaction: (4) inpatient trust and loyalty are consequence variables of patient satisfaction.
STRATEGI PENCEGAHAN DAN PENANGANAN STUNTING DENGAN PENDEKATAN PENTAHELIX BERBANTUAN ANALYSIS HIERARCHY PROCESS DI KECAMATAN SERAM BARAT Bertje Akollo; Stanislaus Kostka Ohoiwutun; Hendry Selanno
FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang. Vol 24 No 1 (2026): FOKUS : Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas K
Publisher : Universitas Kapuas Sintang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51826/fokus.v2024i1.1796

Abstract

This study aims to formulate a strategy for preventing and handling stunting with a pentahelix approach assisted by analysis hierarchy process in West Seram District. This study was designed in a quantitative form and used a survey method. The respondents of this study consisted of officers involved in the strategy for preventing and handling stunting in West Seram District, as many as 5 academics from the field of social welfare science and the field of public administration as many as 5 people, stunting observer communities as many as 2 people, the government (1 Health Office and 1 Bappeda) and 2 information media. . The data analysis used was AHP analysis which is an analysis method used to determine the priority order of a plan. The results of the study concluded that preventing and handling stunting in West Seram District requires a holistic and strategic approach, considering the complexity of the challenges faced. Weaknesses such as ineffective coordination, inaccurate data, and low public awareness must be addressed immediately through short-term strategies such as strengthening multi-sectoral cooperation, public awareness campaigns, and data updates. These steps will provide a strong foundation for broader interventions, while increasing public participation in supporting stunting programs. Cross-sector collaboration involving the media, celebrities, the private sector, and local communities is also key to driving rapid and effective behavioral change.
Impact of Job Satisfaction and Organizational Culture on Service Quality in Central Maluku Regency Edward Teubun; Hendry Selanno; Elake Nataniel
Journal of Social Knowledge Education (JSKE) Vol. 6 No. 4 (2025): November
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v6i4.2330

Abstract

Purpose of the Study: This study aims to examine the influence of job satisfaction and organizational culture on improving service quality at the Investment and One-Stop Integrated Service Office of Central Maluku Regency. The focus is to determine which internal factors significantly drive better public service quality. Methodology: The study applies a quantitative approach using a survey method. Data were collected with structured questionnaires from 38 employees for the independent variables and 100 service users for service quality. Multiple regression analysis and hypothesis testing were performed using SPSS software to evaluate variable relationships. Main Findings: The results show that all independent variables collectively have a significant effect on service quality. However, partial testing indicates that only job satisfaction has a positive and significant impact on service quality. Employee performance shows a negative and non-significant effect, while organizational culture does not significantly influence service quality improvement at the Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu the Investment and One-Stop Integrated Service Office of Central Maluku Regency. Novelty/Originality of this Study: This study highlights the contrasting effects of internal organizational factors on public service quality by showing that job satisfaction is the only significant driver. The finding provides new insight into prioritizing human resource policies in public service institutions where organizational culture and employee performance may not directly enhance service outcomes.
THE INFLUENCE OF EMPLOYEE COMPETENCE AND RISK MANAGEMENT SYSTEMS ON THE QUALITY OF FINANCIAL STATEMENTS AT THE REGIONAL FINANCIAL AND ASSET MANAGEMENT AGENCY (BPKAD) OF WEST SERAM REGENCY Siti Khotijah; Mohamad Arsad Rahawarin; Hendry Selanno
SOSIOEDUKASI Vol 15 No 3 (2026): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v15i3.7549

Abstract

This study aims to analyze the influence of employee competence and the risk management system on the quality of financial statements at the Regional Financial and Asset Management Agency of West Seram Regency. High-quality financial reporting is essential to ensure transparency, accountability, and effective regional governance. However, recurring audit findings related to asset administration, reconciliation processes, and documentation indicate weaknesses in both human resource capacity and risk control mechanisms. Therefore, this research examines how these two factors contribute to improving financial reporting quality. The study employs a quantitative approach with an associative design. Data were collected through structured questionnaires distributed to all 52 employees involved in financial management and reporting processes, using a saturated sampling technique. The data were analyzed using multiple linear regression, supported by validity and reliability tests as well as classical assumption tests. Hypothesis testing was conducted through t-tests to measure partial effects, an F-test to assess simultaneous effects, and the coefficient of determination to evaluate explanatory power. The results indicate that employee competence has a positive and significant effect on financial statement quality. The risk management system also has a positive and significant effect. Simultaneously, both variables significantly influence financial reporting quality, with a very high coefficient of determination, indicating strong explanatory power. The study concludes that improving employee competence and strengthening risk management systems in an integrated manner are essential strategies for enhancing the reliability, transparency, and accountability of regional financial reporting.
Co-Authors Adriana Padang Ahmad Rosandi Sakir Aknes Melani Nunumete Alan Julian Putra Komala Alyona Alfa Maximille Tutuhatunewa Alhamid, Muhammad Rizki Aminah Bahasoan Anama, Rustam Arief Rahman Arnold Titahena Bahasoan, A. Bahasoan, Aminah Balgis Al-Amudi Bastian, Izak Berny Jofranz Metwaan Bertje Akollo Dortje L Y Lopulalan Edward Teubun Elake Nataniel Firdausi, Hasan Hakim Talaohu, Rahman Hamid, Alwin La Hamin, Kamsal Hengky Virgo Richardo Pattimukay Herry Men Carl Haurisa Hukul, Wiwin J.A. Ufie Jeanly Waisapy Jeanly Waisapy Jeanly Waisapy Johan Lubis, Rilla Anggriani Johar Isnain Jonferdinan Saragih Josep Antonius Ufi Julia Th Patty Julis Nahuway Jusuf Madubun K.F. Asiqien Karepesina Karepesina, K.F. Asiqien Kastanya, Mordy Hizki Kiat, M. Sulaiman Kubangun, Arjuna Yusuf Maulana La Madjid La Madjid LAURENS, SAMSON Leasa, Elsa Lubis, Rilla Anggriani Johan Madubun, J. Madun, Hikmawaty Marcoroy Lekawael Megawati Manik Mezak Wakim, Mezak Mike J Rolobessy Mike J Rolobessy Mike. J. Rolebessy MOHAMAD ARSAD RAHAWARIN Mohamad Arsad Rahawarin Mohamad Arsad Rahawarin Muhammad Isa Pelu Muhammad Isa Pelu Muhammad Putra Lumaela Myla Libran, Resya Nadhia Safira Mansur Namakule, Rufiani Utari Nataniel, Elake Normawati Normawati Normawati Normawati, Normawati Nurul Hazanah Rusli Husen OHELLO, MARLON ELFIANUS Ohoiwutun, St.K. Ohoiwutun, Stanislaus Kostka Ohuiwutun, Stanislaus K. P. Sahetapy Padang, Adriana Pattimukay, Hengky Pattimukay, Hengky Virgo Richardo Patty, Jafar Patty, Julia Theresia Pentury, Emeria Petronela Sahetapy Rahawarin, Ichlazul Amal Rahawarin, M Arsad Rahawarin, M.A. RAHAWARIN, MOHAMAD ARSAD Rahmad Rahmad Rahmah, Annisa Rahman Hakim Talaohu Rasviana, Vera Rejaan, Silvius Rengifurwarin, Zainal Abidin Renwarin, Husna Renwarin, Martinus Resya Myla Libran Reyaan, Edmundus Rizal Rolobessy, Mike J. Rugayah Alhamid Rumailili, Muh. Fauzan Sahetapy, P. Sahetapy, Petronela Saimima, Jamdi Samson Laurens SAMSON LAURENS Sangadji, Bharatayuda Junipratomo Selanno, Della Michelle Silawane, Djamiah Simatauw, Fandry Siti Khotijah Soselisa, Pieter S. Soulissa, Fandi Stanislaus Kostka Ohoiwutun Sukur, Dilly Ardiany Tehubijuluw Zacharias Tehubijuluw Zacharias Tehubijuluw Zacharias Teubun, Edward Tuhelelu, Nurul Fatah Tupan, Joselina Ufie, J.A. Umar, Syarif V.R Pattimukai , Hengky Vera Rasviana Vinsa Delia Luhulima Wahab Tuanaya WAISAPY, Jeanly Wance, Marno Zacharias , Tehubijuluw Zacharias, Tehubijuluw Zainal Abidin Rengifurwarin Zulfian Zulfian