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Financial Technology dan Customer Relationship Management dalam Meningkatkan Loyalitas Pelanggan Suradi
Business Perspective Journal Vol. 5 No. 2 (2025): Business Perspective Journal
Publisher : Prodi Administrasi Bisnis FISIP Universitas Tulang Bawang Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/s0gcqs86

Abstract

The rapid development of science and technology in today's digital era has influenced human behavior patterns in accessing diverse information and various electronic service features. One technological development currently under study in Indonesia is Financial Technology (FinTech). The purpose of this study is to determine 1) the influence of fintech on Customer Relationship Management, 2) the influence of Customer Relationship Management on Customer Loyalty, and 3) the influence of Customer Relationship Management on Customer Loyalty. This research method is library research, which is conducted using literature in the form of research books, journals, and previous research findings. The results of the literature review concluded that fintech influences Customer Relationship Management, CRM influences Customer Loyalty, and fintech influences Customer Loyalty. Keywords: fintech, Customer Relationship Management, Customer Loyalty
Peran Subsektor Peternakan terhadap Perekonomian Lampung Tahun 2020-2023 Asek, Ambo; Suradi
Business Perspective Journal Vol. 5 No. 2 (2025): Business Perspective Journal
Publisher : Prodi Administrasi Bisnis FISIP Universitas Tulang Bawang Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37090/2jks7067

Abstract

The livestock subsector in Lampung Province is the subsector with the largest economic growth compared to other subsectors. The average economic growth of the livestock subsector is 6.2%, and it is the largest compared to other subsectors. This indicates that this subsector plays a crucial role in Lampung's economy. The purpose of this research is to analyze the livestock subsector's role in the Economy of Lampung Province during the 2020–2023 period. This study employs a quantitative descriptive method using a secondary data analysis approach. The research location is focused on Lampung Province. The secondary data utilized are the value of the Gross Regional Domestic Product (GRDP) for all sectors and the GRDP of the livestock subsector in Lampung Province, presented at constant prices (ADHK/Constant Price Basis). The data were obtained from the Central Bureau of Statistics (BPS) and the Provincial Livestock and Animal Health Office of Lampung. Data analysis was performed using the Location Quotient (LQ) method. The research findings indicate that the livestock subsector constitutes a base and leading sector in the economic structure of Lampung Province. Keywords: livestock subsector, Location Quotient (LQ), base sector, GRDP, Lampung province
Kajian Literatur: Faktor Penyebab Kesulitan dalam Pemahaman Konsep Matematis pada Siswa Eka Yatri, Alya; Suradi; Danial
Lattice Journal : Journal of Mathematics Education and Applied Vol. 5 No. 2 (2025): Desember 2025
Publisher : Universitas Islam Negeri Sjech M. Djamil Djambek Bukittinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30983/lattice.v5i2.10469

Abstract

This study aims to analyze and identify various previous research findings related to students' difficulties in understanding mathematical concepts. This study used a literature review method with a qualitative descriptive approach. Data were obtained from 15 previous research journals published between 2020 and 2025. The results of the study indicate that students' difficulties in understanding mathematical concepts are caused by cognitive, affective, metacognitive, and pedagogical factors. Cognitive factors relate to students' inability to connect basic concepts with their application in new contexts, while affective factors include anxiety, low motivation, and lack of self-confidence in learning mathematics. In addition, low metacognitive abilities cause students to have difficulty planning, monitoring, and evaluating their thinking processes. From a pedagogical perspective, the use of learning methods that still focus on procedures and memorization also worsens students' conceptual understanding. This study emphasizes that low mathematical conceptual understanding results from the interaction of psychological factors, pedagogical factors, and the characteristics of mathematical concepts, which are abstract and hierarchical and require symbolic, visual, and verbal representational abilities, particularly in topics such as Systems of Linear Equations in Two Variables, geometry, fractions, and matrices.   Penelitian ini bertujuan untuk menganalisis dan mengidentifikasi berbagai hasil penelitian terdahulu yang berkaitan dengan kesulitan siswa dalam memahami konsep matematis. Penelitian ini menggunakan metode penelitian kajian literatur dengan pendekatan deskriptif kualitatif. Data diperoleh dari 15 jurnal penelitian terdahulu yang dipublikasikan dalam kurun waktu 2020 sampai 2025. Hasil kajian menunjukkan bahwa kesulitan siswa dalam memahami konsep matematis disebabkan oleh faktor kognitif, afektif, metakognitif, dan pedagogis. Faktor kognitif berkaitan dengan ketidakmampuan siswa mengaitkan konsep-konsep dasar dengan penerapannya dalam konteks baru, sementara faktor afektif meliputi kecemasan, rendahnya motivasi, dan kurangnya rasa percaya diri dalam belajar matematika. Selain itu, kemampuan metakognitif yang rendah menyebabkan siswa kesulitan dalam merencanakan, memantau, dan mengevaluasi proses berpikirnya. Dari sisi pedagogis, penggunaan metode pembelajaran yang masih berfokus pada prosedur dan hafalan turut memperburuk pemahaman konsep siswa. Kajian ini menegaskan bahwa rendahnya pemahaman konsep matematis merupakan hasil interaksi antara faktor psikologis, pedagogis, dan karakteristik konsep matematika yang bersifat abstrak, hierarkis, serta menuntut kemampuan representasi simbolik, visual, dan verbal, khususnya pada materi seperti Sistem Persamaan Linear Dua Variabel (SPLDV), geometri, pecahan, dan matriks.
Analisis Disparitas Sanksi Tipikor dalam Pengelolaan Dana JKN: Studi Kasus Putusan Nomor 27/PID.SUS-TPK/2025/PT BDG Siti Kuraesin; Syahrul Anwar; Suradi
Al-Zayn: Jurnal Ilmu Sosial, Hukum & Politik Vol 4 No 1 (2026): 2026
Publisher : Yayasan pendidikan dzurriyatul Quran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61104/alz.v4i1.3057

Abstract

Penelitian ini bertujuan untuk menganalisis Putusan Nomor 27/PID.SUS-TPK/2025/PT BDG terkait Mantan Kepala Puskesmas R. Erna Siti Nurjanah dalam penyalahgunaan Dana Kapitasi Jaminan Kesehatan Nasional (JKN), dengan fokus pada penerapan sanksi pidana, penetapan uang pengganti, dan penanganan disparitas antara tuntutan Jaksa dan vonis Majelis Hakim. Penelitian ini menggunakan pendekatan yuridis normatif dengan studi dokumen putusan pengadilan dan regulasi terkait, termasuk Permenkes Nomor 6 Tahun 2022 tentang Dana Kapitasi JKN. Hasil penelitian menunjukkan bahwa disparitas sanksi muncul akibat perbedaan interpretasi unsur niat jahat dan penyalahgunaan kewenangan, sementara upaya pemulihan kerugian negara menjadi faktor meringankan vonis. Putusan ini menekankan pentingnya proporsionalitas sanksi, perlindungan hak pegawai, dan akuntabilitas pengelolaan Dana Kapitasi, sehingga menciptakan preseden integratif antara aspek retributif, restoratif, dan regulatif dalam tindak pidana korupsi di sektor pelayanan kesehatan dasar.
Integrasi Moda Transportasi Air Dalam Operasi Militer: Kajian Perbandingan Operasi Normandia Dan Tantangan Geografis Indonesia Wibowo, Harry; Suradi; Sugiri
Jurnal Syntax Fusion Vol 6 No 02 (2026): Jurnal Fusion: Jurnal Nasional Indonesia
Publisher : CV RIFAINSTITUT

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54543/fusion.v6i02.508

Abstract

Water transport integration is a critical prerequisite for military mobility in Indonesia as an archipelagic state; however, geographic fragmentation, uneven readiness of ports and landing points, and limited capacity of implementing units continue to constrain system-wide interoperability. This study aims to assess the current condition of water-transport integration in supporting Indonesia’s military mobilization, to identify key success factors of integration drawn from the Normandy Operation as a conceptual benchmark, and to formulate priorities for strengthening integration to improve mobilization effectiveness in an island environment. The research adopts a qualitative approach through a case study design and comparative analysis. Data were collected from interviews, field observations, and a review of policy documents, doctrine, and strategic literature. The findings indicate that operational integration has been implemented in practice, yet it has not been institutionalized as a comprehensive system, particularly in the standardization of procedures, readiness of port nodes, and continuity of cross-element coordination. Lessons from the Normandy Operation underscore the importance of integrated planning, adaptation to infrastructure constraints, and consistent command-and-control coordination. In conclusion, strengthening governance for integration, improving the readiness of key infrastructure nodes, and establishing sustainable coordination mechanisms are essential to enhance water-transport-based military mobilization in Indonesia.
EFEKTIVITAS DESTINASI WISATA INDOOR DALAM MENGANTISIPASI PERUBAHAN MUSIM DAN MENJAGA CITRA PARIWISATA YOGYAKARTA Ajie Wicaksono; Suradi; Anton Triyantoro
JURNAL MATA PARIWISATA Vol. 5 No. 1 (2026): March 2026
Publisher : PUSLITABMAS - BATAM TOURISM POLYTECNIC

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59193/jmp.v5i1.504

Abstract

The tourism sector in Yogyakarta is highly vulnerable to seasonal changes and extreme weather due to its heavy reliance on outdoor attractions, which negatively impacts destination image. This study aims to examine the effectiveness of indoor tourism destinations in mitigating the risks of extreme weather and maintaining Yogyakarta's tourism image. A quantitative explanatory approach was employed using Structural Equation Modelling (SEM) based on Partial Least Squares (PLS). Data was collected from a sample of 400 domestic tourists who visited at least two indoor destinations in Yogyakarta during the peak rainy season. The analysis reveals that the effectiveness of indoor facilities and weather anticipation capacity directly and significantly affect tourism image with path coefficients of β = 0.285 and β = 0.240, respectively. The combination of indoor facilities, weather mitigation, and tourist experience explains 71.5% of the variance in destination image (R² = 0.715). Furthermore, tourist experience acts as a significant partial mediator between indoor facilities and tourism image (β = 0.171), and between weather anticipation and tourism image (β = 0.157). In conclusion, developing climate-responsive indoor infrastructure, combined with high-value tourist experiences, is a fundamental strategy for building regional tourism resilience.
Co-Authors Agus Setiyono Ahmad Zaki Akh Fajar Rahman Ali, St. Nur Khalifah Ali Amir, Aprilianto Andriyani Agus Anton Triyantoro Anton Triyantoro Aprilianto Amir Asdar Asek, Ambo Aulia Nisa’ul Khoir Awi Bernard Chintami D.A, Amaliah Cici Sucianingsih Cyintia Masdya Arista Danial Dendi Ramdani Muslim Denny Hermanto Desdiani Djam'an, Nurwati Eka Yatri, Alya Erwinda Gracya Laman Fahlevi, Diega Chandra Firrizqi, Muh.Yaasiinul Fitri Jihad Aminah Fitria Nurul Mutmainnah Fitriani Dewi Galang Pratama Erlangga Gestuti, Sri Sukarni Ghina Farida Gilang Sujaman Hamda Hamzah Upu Hanafie, Ahmad Hanifah Nurhayati Harry Wibowo Haslindah, Andi Ilahi, Anugrah Ilham Minggi Iris Rengganis Isnayanti B, Nur Jemmy Satria Nugraha Jumarni Jusman, Sri Widia Azraki Latief, Rusman M. Ansyar Bora Maulana Hasanudin Mizani Ahmad Mohammad Sadikin Muhammad Ade Syam Agung Muhammad Zainudin Muhammad, Nurul Jihad Mutiara Ramadhani Nabila Subur Rizkia Novita Ardiyanti Ningrum Nur Faris Prih W Nurhayati Nurjati Chairani Siregar Nursyati Peri Setiawan Pratiwi, Triajeng Ajeng Putra, Olyvinanda Diaz Putri C. Eyanoer Putri Maharani Rahma Aisah Rifkah Chaerunnisa M Rosidah Rusli Rusli Sabdaningsih, Aninsitia Samsuridjal Djauzi Sartika, Ella Sheila Dewi Ayu Kusumaningtyas Siti Kuraesin Soefijanto, Totok Amin Sofyan Al-Hakim Sugiri Suhaimi Suhartina Suharto, Nuraimah Sunaryo Syahrul Anwar Syahwal, Apriliani Syarifatunnisa Syarifatunnisa Syarifuddin Baco Tahir Tehuayo, Haris Trisno, Andi Trisno Umara Firman Rizi D Wicaksono, Ajie Yadi Janwari