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Journal : Journal of Management, Economic, and Accounting

Analisis Kualitas Pelayanan Publik Kantor Desa Cirebon Baru Kecamatan Seberang Musi Kabupaten Kepahiang Lestari, Winda; Susanti, Neri; Noviantoro, Rinto
Journal of Management, Economic, and Accounting Vol. 1 No. 1 (2022): Januari-Juni
Publisher : Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmea.v1i1.4

Abstract

Service quality is a dynamic condition associated with products, services, people, processes, and the environment that meet or exceed expectations. Service quality must be done by the company in order to be able to survive and to win the trust of the community. This study aims to analyze the quality of public services at Cirebon Baru Village Office, Seberang Musi Sub-District, Kepahiang Regency. This type of research is descriptive of a quantitative approach that uses the Community Satisfaction Index (CSI) method Number 14 of 2017 with data results in the form of numbers. The data were obtained through interviews with the data collection instrument in the form of a questionnaire with the population or sample of the village community of Cirebon Baru, Seberang Musi Sub-District, Kepahiang Regency with a total sample of 100 respondents. The results showed that the value of the Community Satisfaction Index (CSI) for the services of the office was 3.37 with a conversion rate of 84.25, with the quality criteria “Good (B)'. The results regarding public perceptions of service quality at Cirebon Baru Village Office, Seberang Musi Sub-District, Kepahiang Regency with 9 (nine) research indicators using the community satisfaction index, it was obtained the perception that the services provided were in "Good (B)" criteria.
Co-Authors Ade Fitri, Jufenti AGUS PURWANTO Ahmad Redho Ahmad, Srifatmawati Akhmad, Nuralam Aldin, Nayla Razkia Putri Alviolin, Elin Anantadjaya, Samuel PD Andi Sumangelipu ANDRI KURNIAWAN Andriamella Elfarissyah, Andriamella Anggi Widia Khairunnisa Anggraini Rini Ari Widyaningsih Arifin, Camelia Ananda Arrywibowo , Imam Asdiyanti, Asning Asih Ernawati Auradian Marta Azizi, Muhammad Bambang Subali Bhakti Gunawan Bizikrillah, Wahyu Arif Br Sitanggang, Uli Paramita Br. Nainggolan, Julita Citra, Wallika Decky Avrilianda Destria Efliani diniarti, fiya Dwinda Tamara Dzaky, Muhammad Nur Eko Handoyo Erna Susanti Fadila, Aura Nur Fadilah, Amelia Nur Fakhrul, Muhammad Fatihah , Nadya Layla Fauziyah, Tryana Fella, Fella Ginting, Randi Malik GS , Achmad Daengs Hafifah, Nabela Harahap, Nursaima Hartini Agustiawati, Hartini Hasibuan, Hasbi Anshori Hasrullah Hasrullah, Hasrullah Hendrawan, Yudi Herawati Herry Setiawan Hery Maulana Arif Husniyah, Husniyah Indri Yani, Rohma Sri Irwansyah Irwansyah Istikomah, Puput Jayanti Vioni Vista Juliarta, Vina Kartini Kartini Khairiyyahni, Sintia Khudin Anam, Sholih Leonard Dharmawan Maimunah Maimunah Mandala Putri, Heryn Matrissya Hermita Meliyana, Etika Mirnawati Mirnawati Misna Ariani Miswaty, Miswaty Mulyati, Yohana Fransiska Neri Susanti Nuah P. Tarigan, Nuah P. Nugroho, Wahyu Aji Nur Rahmawaty, Nur Nurlena, Nurlena Nurul Wardani Lubis Perwita, Prima Yuri Purba, Rohma Dearni Purnasari, Nina Putri, Nadya Zahara Putri, Yussi Rahman, Sauqina Alwafi Rahmi Aulia, Rahmi Rais, Ariandi Rama Dian Syah Ramadani, Indah Rizki Rena Fuji Erin Setyawati Rihfenti Ernayani Rinto Noviantoro, Rinto Rizany, Ichsan Romansyah Sahabuddin Safitri, Adinda Hariana Saidori, Amanda Samidah, Ida Samsilayurni, S Samsilayurni, Samsilayurni Seri, Herman Setijoadi, Setijoadi Sigit Mulyono Silva, Yana Simanjuntak, Aloysius Wisely Simanjuntak, Intan Juwita Claudya Sofiyanti, Ida Sofyaun, Ashari Sri Mukti Suhartini Sri Utami Sriwahyuni Suhatril, Ruddy J Suparman Surismiati, S Sutisna Riyanto Swandari Paramita Syah, Rama Dian Timotius, Elkana Tri Joko Raharjo Trilia, Trilia Tutik Yuliani, Tutik Vioni Jayanti, Vista Wahyuni Sri Walid, Ahmad Yenita Roza Yudi Abdul Majid, Yudi Abdul Yuliani, Esse Zahro, Lutfiah