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All Journal Equilibrium: Jurnal Pendidikan DERIVATIF Jurnal Ilmiah Universitas Batanghari Jambi Journal of Economic, Bussines and Accounting (COSTING) SEIKO : Journal of Management & Business JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Zona Manajemen: Program Studi Magister Sains Manajemen Universitas Batam International Journal of Environmental, Sustainability, and Social Science Journal of Coastal and Ocean Sciences Bahtera Inovasi Indonesian Journal of Engagement, Community Services, Empowerment and Development (IJECSED) International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Journal of Management and Digital Business Annals of Human Resource Management Research Journal of Governance, Taxation, and Auditing Zona Manajerial: Program Studi Manajemen (S1) Universitas Batam Studi Ekonomi dan Kebijakan Publik Jurnal Pengabdian Ibnu Sina Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Pendekar Nusantara Jurnal Penelitian Pendidikan Indonesia Journal of Multidisciplinary Academic Business Studies Journal of Multidisciplinary Academic and Practice Studies
Ngaliman, Ngaliman
Faculty Of Economics And Business Universitas Batam
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Physics Social Sciences Other

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Analysis of customer satisfaction of regional drinking water company Tirta Mulia Karimun the Riau Islands Ngaliman, Ngaliman; Rafiza, Raja; Khaddafi, Muammar
Journal of Multidisciplinary Academic Business Studies Vol. 2 No. 1 (2024): November
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomabs.v2i1.3510

Abstract

Purpose: This study aims to analyze the direct and indirect effects of product quality, volume, tariff, and service on customer satisfaction at PDAM Tirta Mulia Karimun, Riau Islands Province. Research Methodology: This study used a quantitative approach. The sample consisted of 200 respondents, who were analyzed using the SMARTPLS program. After validity and reliability tests were conducted, a hypothesis test was performed. Results: The findings show that product quality, volume, and service have a significant direct effect on customer satisfaction, while tariffs do not have a direct significant effect. However, product quality, volume, and tariffs each significantly affected satisfaction indirectly through service quality (p < 0.05). The overall model explained 70.4% of the variance in customer satisfaction. Conclusions: Customer satisfaction with PDAM Tirta Mulia Karimun is significantly influenced by product quality, volume, and services. Although tariffs do not directly influence satisfaction, they have a significant indirect effect on service. Improvements in water quality and volume are the most critical areas for increasing customer satisfaction. Limitations: This study was limited to customers of PDAM Tirta Mulia Karimun in one regency, which may affect the generalizability of the results to other regions or service providers. Contribution: This study provides empirical evidence of how indirect effects through service quality mediate customer perceptions, which can guide policy and operational improvements in regional water service companies.
The effect of education, training, and promotion on employee performance through job satisfaction in the inspectorate of Tanjungpinang City and Bintan District Haryanto, Eko; Wibisono, Chablullah; Catrayasa, I Wayan; Ngaliman, Ngaliman; Indrawan, Muhammad Gita
Journal of Multidisciplinary Academic and Practice Studies Vol. 1 No. 4 (2023): November
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomaps.v1i4.1772

Abstract

Purpose: The purpose of this study is to examine the relationship between education, training, and promotion on employee performance, mediated by job satisfaction. Methodology: The study utilizes a quantitative research methodology involving survey questionnaires administered to employees in the Inspectorate of Tanjungpinang City and Bintan District. Results: The results demonstrate a positive relationship between education, training, promotion, and job satisfaction. Job satisfaction also mediates the relationship between these variables and employee performance. By identifying the impact of education, training, and promotion on job satisfaction and employee performance, this study provides insights for organizations to improve human resource management practices and optimize performance. Conclusions: The findings highlight that education, training, and promotion significantly influence job satisfaction, which in turn enhances employee performance. Organizations must prioritize investment in these areas to create a motivated and productive workforce. Limitations: This study is limited by the sample size and geographical scope, impacting the generalizability of the findings. Reliance on self-reported data may also introduce bias, and external factors beyond the study’s control could affect outcomes. Contribution: This research enriches scholarly discourse by offering a nuanced understanding of how education, training, and promotion collectively impact employee performance through job satisfaction. It also provides practical recommendations for organizational stakeholders to design policies and programs that support sustainable employee development and performance improvement.
The influence of leadership, remuneration, competency on employee turnover intention with organizational culture as an intervening variable at Bank Ekonomi Rakyat Sejahtera Batam Ngaliman, Ngaliman; Catrayasa, I Wayan; Lie, Lie
Journal of Multidisciplinary Academic and Practice Studies Vol. 1 No. 3 (2023): August
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomaps.v1i3.2376

Abstract

Purpose: This study analyzes the influence of leadership, remuneration, and competence on employee turnover intention in BPR Sejahtera Batam, with organizational culture as an intervening variable. In the last five years, turnover intention in BPR Sejahtera Batam has increased significantly, reaching 21.05% in 2023. Research Methodology: This study employed a quantitative approach using census sampling of 111 employees. Primary data were collected through questionnaires with a Likert scale and analyzed using Partial Least Squares structural equation modeling (PLS-SEM) through SmartPLS 4. Results: Using primary data from 111 employees, this study found that leadership and competence did not significantly affect turnover intention, either directly or through organizational culture. In contrast, remuneration was shown to have a significant effect, highlighting the importance of compensation in employees' decisions to stay or leave the company. Organizational culture was not a significant mediator between remuneration and turnover intentions. Conclusions: Employees’ decisions to stay or leave are primarily determined by remuneration factors rather than leadership, competence, or organizational culture. Compensation aspects, such as salary, benefits, and bonuses, play a stronger role than other organizational factors in shaping turnover intentions. Limitations: This study focused on one organization with a relatively small sample size, which may limit the generalizability of the findings. Broader studies across multiple banks and regions are recommended. Contribution: This study provides practical insights for bank management to prioritize improvements in remuneration systems and employee welfare programs as effective strategies to reduce turnover intention.
The influence of motivation, work culture and work environment on performance through empowering managers of village-owned enterprises (Bum Desa) in the Riau Islands Province Maisuro, Maisuro; Ngaliman, Ngaliman; Indrawan, Gita
Journal of Multidisciplinary Academic and Practice Studies Vol. 2 No. 2 (2024): May
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomaps.v2i2.2474

Abstract

Purpose: This research analyzes the influence of motivation, work culture, and work environment on the performance of Village-Owned Enterprise Management (Bum Desa) with empowerment as an intervening variable in the Riau Islands Province. Research Methodology: The study used A quantitative survey of 302 BUM Desa managers (sampled from 1,245 using Slovin’s formula) was conducted. Data were collected via Likert-scale questionnaires and analyzed using PLS-SEM with SmartPLS to test validity, reliability, and direct and indirect effects. Results: In 2023, of the 249 villages in the Riau Archipelago, only 10 (4%) were advanced and 34 (8.5%) developing, with most still basic. Using data from 302 managers, the study found that work culture and environment had no significant effect on empowerment, but together with motivation, they significantly improved performance. Conclusions: Motivation is the most critical factor for improving managerial performance, whereas empowerment strengthens the link between organizational culture, environment, and outcomes. Limitations: The study was limited to one province, and the results may differ in regions with stronger institutional and infrastructural support. Contribution: This research contributes to the development literature by highlighting the role of motivation and empowerment in improving BUM Desa performance, providing insights for policymakers and village leaders to strengthen the organizational capacity.
The influence of communication, coordination, and bureaucratic leadership style in the planning, research, and development agency through interpersonal perception on the job satisfaction of regional apparatus employees in the Riau Islands Provincial Government Ngaliman, Ngaliman; Rahima, Sri; Catrayasa, I Wayan
Journal of Multidisciplinary Academic and Practice Studies Vol. 2 No. 4 (2024): November
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomaps.v2i4.2497

Abstract

Purpose: This study analyzes the influence of motivation, organizational commitment, and workload on job satisfaction of regional officials with competency as an intervening variable in the Riau Islands Province Regional Financial and Asset Agency. In 2023, 11,380 files (49.26 %) experienced delays in processing from SPP to SP2D for 3 – 10 days. Research Methodology: A quantitative approach with census sampling of 105 employees was used. Data were collected through questionnaires with a five-point Likert scale and analyzed using PLS-SEM (SmartPLS 4) to assess validity, reliability, and structural relationships. Results: Using primary data from 143 employees, this study found that motivation has no direct significant effect on job satisfaction. In contrast, motivation, commitment, and workload significantly influence competence, highlighting the importance of motivation in improving employee performance. Competence has also been proven to be a significant mediator between motivation, commitment, and workload on job satisfaction. Conclusions: Employee satisfaction is strongly shaped by effective communication and leadership, supported by positive interpersonal perceptions, whereas coordination contributes weakly. Limitations: This study focused only on one government agency with cross-sectional data, limiting generalization and temporal analysis. Contribution: This study highlights the mediating role of interpersonal perception, offering practical insights for strengthening communication and leadership to enhance satisfaction in public institutions.
Public accountant performance: The mediation role of organizational commitment Mursal, Mursal; Wibisono, Chablullah; Ngaliman, Ngaliman; Dewi, Nolla Puspita; Basri, Basri
Annals of Human Resource Management Research Vol. 5 No. 2 (2025): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i2.2869

Abstract

Purpose: This study aims to examine and analyze the direct influence of spiritual motivation, integrity, competence, organizational culture, locus of control, and organizational commitment on the performance of accountants at the Riau Islands Province Public Accounting Firm, and then indirectly test and analyze the influence of spiritual motivation, integrity, competency, organizational culture, and locus of control on accountant performance through organizational commitment. Research Methodology: The population in this study was 102 accountants using the census method, and the entire population was used as a sample. Quantitative data were collected using a questionnaire, and qualitative data were obtained by direct interviews with accountants. Results: From the research results it was found that of the six variables, the one that had the highest influence on performance was organizational commitment (t-value 6.321) and the lowest was spiritual motivation (t-value 2.507). Furthermore, spiritual motivation has the highest influence (t-value 21.893), and integrity has the lowest (t-value 3.467) on organizational commitment. Next, the position of organizational commitment plays the largest role in improving accountant performance and the smallest role is the spiritual motivation variable; the rest is influenced by other variables that were not examined in this study. Conclusions: The influence of dependent variables on independent variables is strong, as is the influence of dependent variables on intervening variables. In this research, all variables have a strong influence on the dependent and intervening variables. Limitations: The dependent variables of this study have not fully provided a definite role for organizational commitment on accountant performance; therefore, it is necessary to add other variables to clarify it.    Contribution: This study serves as a reference for developing an individual behavior model regarding individual characteristics, individual mechanisms, and what individuals produce in public accounting organizations that continue to experience changes in information technology from time to time in the context of reform for progress based on performance as an outcome.
The Influence of The Environment, Tariffs and Facilities on the Satisfaction of Flat Residents Under the Management of BP Batam With Service Quality as Variable Intervening YUNUS, Andi; NGALIMAN, Ngaliman; SAJIYO, Sajiyo
Journal of Governance, Taxation and Auditing Vol. 4 No. 1 (2025): Journal of Governance, Taxation and Auditing (July - September 2025)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v4i1.1570

Abstract

This research analyzes the influence Environment, Tariffs And Facilities Towards Satisfaction of Flat Residents Under the Management of Mr Batam With Service Quality As an Intervening Variable. Based on data from BP Batam in 2023, there are kabil flats 530 reports, yellow face flats with 613 reports, Batu Ampar flats with 610 reports, Sekupang flats with 487 reports, and Tanjung Uncang flats with 501 reports. This shows that there are still many flat residents who experience problems when inhabiting flats. Using primary data from 176 Flat Residents Under the Management of Mr Batam, this research found that Environment Nah has a direct significant effect on Flat Residents' Satisfaction, instead Rates and Facilities proven to have influence yang significant to Flat Residents' Satisfaction, additionally the Environment has an insignificant influence on Service Quality, but Trif and Facilities have a significant influence on Service Quality. Service Quality has a significant effect on the satisfaction of flat residents. The indirect influence of the environment has an insignificant influence on the satisfaction of flat residents through service quality, but rates and facilities have a significant influence on the satisfaction of flat residents through service quality. The proposed recommendation is to focus on scaling up Flat environment and improve the quality of services provided to flat residents.
Measuring the Performance of Batam City Government Using the Balanced Scorecard (BSC) Model PERMATASARI, Rizka Arsyntha; NGALIMAN, Ngaliman; YANTI, Sri
Journal of Governance, Taxation and Auditing Vol. 4 No. 1 (2025): Journal of Governance, Taxation and Auditing (July - September 2025)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v4i1.1571

Abstract

This study aims to measure the performance of the Batam City Government using the Balanced Scorecard (BSC) approach as a comprehensive performance measurement model. The BSC evaluates four main perspectives: financial, customer (public), internal processes, and organizational learning and growth. This study employs a qualitative descriptive approach, which is suitable for gaining an in-depth understanding of complex phenomena, particularly those related to organizational behavior and public administration. The research was conducted in Batam City, Indonesia, during the period from January to May 2025. The findings indicate that the implementation of BSC provides a holistic overview of budget management effectiveness, public service quality, internal process efficiency, and human resource development within the Batam City Government. The study also reveals that integrated performance measurement can enhance accountability, transparency, and the overall quality of governance. Therefore, the application of BSC in the public sector is considered a relevant strategic tool to support planning and more targeted decision-making.
The Effect of Competence, Information Technology and Complaint Handling on Customer Satisfaction Intervening Service Quality PURNOMO, Edy; NGALIMAN, Ngaliman; YANTI , Sri
Journal of Governance, Taxation and Auditing Vol. 4 No. 1 (2025): Journal of Governance, Taxation and Auditing (July - September 2025)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v4i1.1572

Abstract

The public satisfaction index value for the services of the Kijang Class III Port Authority and Harbormaster Office, Riau Islands, is in the poor category, due to customer satisfaction issues related to service quality, employee competence, information technology utilization, and complaint handling. This mixed-methods study aims to examine the relationship between competence, information technology utilization, and complaint handling on customer satisfaction in the intervening period. Service quality. It was concluded that competence, complaint handling, and service quality had a significant positive effect on customer satisfaction. Furthermore, competence and complaint handling had a significant positive effect on service quality. Then, the use of information technology had a positive but insignificant effect on customer satisfaction. Furthermore, complaint handling did not have a significant positive effect on service quality. Then, service quality was able to intervene in the influence of competence and information technology utilization in a significant positive way on customer satisfaction, but was unable to intervene in the influence of complaint handling on customer satisfaction. It is recommended to the leadership elements of the agency, among others, to optimize the condition of the technology infrastructure and create a training program to improve the basic skills of officers in using technology in communicating information to customers and prioritize the main targets of service performance to be oriented towards optimizing complaint handling.
Determination of Competence, Service Excellen, And Application of System Management Information on the Performance of District Employees in Karimun Regency Through Job Satisfaction as an Intervening Variable LIHARYANTI, Uci; NGALIMAN, Ngaliman; YANTI, Sri
Journal of Governance, Taxation and Auditing Vol. 4 No. 1 (2025): Journal of Governance, Taxation and Auditing (July - September 2025)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v4i1.1573

Abstract

The performance achievement of employees in the Karimun Regency Districts was not achieved according to the target, due to employee dissatisfaction, competence, excellent service and the application of management information systems. This mixed-method study aimed to determine the role of job satisfaction on competence, excellent service and the application of management information systems on employee performance. It was concluded that competence and positive job satisfaction significantly determine employee performance. Excellent service and the application of management information systems do not significantly determine employee performance. Furthermore, competence, excellent service and the application of management information systems positively and significantly determine job satisfaction. Then job satisfaction is able to intervene positively significantly with perfect determination of competence, excellent service and the application of management information systems on employee performance. This means that competence and satisfaction have a significant impact on employee performance. At the same time, excellent service and the application of management information systems have not had a significant impact. Furthermore, competence, excellent service and the application of management information systems have a significant impact on job satisfaction. Then job satisfaction can perfectly strengthen the influence of excellent service and the application of management information systems on employee performance, but competence can be partially strengthened.
Co-Authors - Afrizal -, Rika Regita Cahyani Achmad, Andi Afriyani, Nur Afwindra, Firdaus Ahadian Zulseptriadi Ali Sarpudin Amelia Widya Saputri, Meta Amit Silitonga Ana Faizah Andi M Lutfhi Anggraeni, Nina Astarizal, Astarizal Auzar, Silvia Balqis Balqis Bambang Satriawan BAMBANG SATRIAWAN Basri Basri Benni Sumarman Brian Kawasi Catrayasa, I Wayan Chabblullah Wibisono Chablullah Wibisono Chablullah Wibisono Desi Asmanianti Desi Efna Dewi, Nolla Puspita Diana, Kurnia Edy Purnomo Eka Maria Susanti Eko Haryanto Ely Kurniawati Etty Sri Wahyuni Eva Agustina Fachrudin Fachrudin Faizah, Ana Firaldi, Yukiko Fitri Sukmawati Friadi, John Friska Sihombing, Elisabet Gana Vige Ortega Gita Indrawan, Mohammad Habibi Habibi Handayani, Ika Fitri Hariansyah, Herry Hendra Aris Herbert Manurung Hijliansyah Marbun Hizam, Nurul I Wayan Catra Yasa Ihsan, Nurdin Indrawan, Gita Indrawan, Mohamad Gita Indrawan, Muhamad Gita Indrawan, Muhammad Gita Indrayani Indrayani Indrayani Indrayani Indrayani Indrayani Indrayani INDRAYANI INDRAYANI Iqbal Ramadhan Juniastito, Raynaldi Khaidir Khaidir, Khaidir Khairil Khairil Kurniawan, Ady Lie, Lie Liharyanti, Uci Liza Rickiany Lizania Syahputri Lubis, Erni Luthfi, Andi Luthfi, Andi M. Maisuro, Maisuro Mangara Marhaban Sigalingging Maria Maria Mawarni Mawarni Mistianasari, Dita Mistianasari, Dita Mistianasari Muammar Khaddafi Muammar Khaddafi Muhammad Gita Indrawan Muliana, Heppy Muliyanto, Muliyanto Mursal Mursal Mustika, Ita Naufal, Muhammad Ade Ngalimun, Ngalimun Ningrum, Meisy Pujianti Nur Andini Rianti Paradila Putri, Inggerit PERMATASARI, Rizka Arsyntha Prayitno, Cahyo PUJI LESTARI R.A. Widyanti Diah Lestari Rachman, Abd. Rafiza, Raja Rahima, Sri Raymond Raymond Rizki Hidayat Sajiyo Sajiyo, Sajiyo Sarmini Sarmini Sarmini Satriawan, Bambang Satriawan, Bambang Sawaluddin Sawaluddin Sepyenita, Sepyenita Setiyowati, Herny Sheptya Yusnta Putri Sihombing, Anggi Hartaty Silvia Vitri Siregar, Haposan Siti Fathonah Sri Yanti Sri Yanti Sri Yanti Suharto Suharto Sujono, Imam Sulikah Sulikah Sumiyati Sumiyati Susilo Budi Hartanto Syamsul, Sari Baiti Syamsurizal - - Wahyu Wahyudin Wayan Catra Y Wayan Catra Yasa, I Wayan Catrayasa, I Wibisono, Cablullah Windayati, Diana Titik Wirawan, Donny Yanti , Sri Yantri, One Yasa, I Wayan Catra YUNUS, Andi Zairina, Syarifah Zulkifli Eko Purwanto