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All Journal DERIVATIF Jurnal Ilmiah Universitas Batanghari Jambi Journal of Economic, Bussines and Accounting (COSTING) SEIKO : Journal of Management & Business JRTI (Jurnal Riset Tindakan Indonesia) JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Zona Manajemen: Program Studi Magister Sains Manajemen Universitas Batam Journal of Coastal and Ocean Sciences Bahtera Inovasi International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Journal of Management and Digital Business Annals of Human Resource Management Research Zona Manajerial: Program Studi Manajemen (S1) Universitas Batam Studi Ekonomi dan Kebijakan Publik Jurnal Pengabdian Ibnu Sina Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Pendekar Nusantara Jurnal Penelitian Pendidikan Indonesia Journal of Multidisciplinary Academic Business Studies Journal of Multidisciplinary Academic and Practice Studies
Ngaliman, Ngaliman
Faculty Of Economics And Business Universitas Batam
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Physics Social Sciences Other

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CORPORATE IMAGE MEDIATION BETWEEN TRUST AND MANAGERIAL CAPABILITIES TOWARD CUSTOMER SATISFACTION (Empirical Study of the Customer of Familie Hotel in Metro City) Ngaliman Ngaliman
Derivatif : Jurnal Manajemen Vol 12, No 1 (2018): April
Publisher : Universitas Muhammadiyah Metro Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24127/jm.v12i1.265

Abstract

This research is motivated by the importance of customer satisfaction measurement using trust variable and managerial capability through company image. The research method used is explanatory survey and primary data. The sampling technique used questionnaire with likert scale to 150 respondents in Hotel Familie 2 Metro. Testing instrument requirements used include test validity and reliability test. Testing instrument analysis include lilifores normality test, homogeneity, linearity and regression significance. The tool used to test is the Structural Equation Model (SEM) and use the Linear Structural Relationship (LISREL) program which is a statistical program package for the structural equation model. Based on the findings of the research, it is known that trust does not affect the company image, managerial ability has a positive effect on the company's image, trust does not affect customer satisfaction, managerial ability has a positive direct effect to customer satisfaction, and corporate image has a positive effect on customer satisfaction. Keywords: trust, managerial ability, corporate image, customer satisfaction.
PENGARUH HARGA, PROMOSI DAN KUALITAS PELAYANAN TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN DI PELNAS PT. DUTA BAHARI SENTOSA Maria Maria; Ngaliman Ngaliman
Zona Manajemen: Program Studi Magister Sains Manajemen Universitas Vol 7 No 2 (2017): AGUSTUS
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (490.8 KB) | DOI: 10.37776/jzm.v7i2.60

Abstract

This study aimed to examine the effect of pricing, promotion and service quality on consumer purchasing decisions. This study uses three independent variables, price, promotion and service quality with the dependent variable is the consumer purchasing decisions. The use of variables in this study is expected to determine how the process is going on and what the driving factors behind consumer purchase decisions on the PT. Duta Bahari Sentosa. Passenger ship samples Allya Express 1, 94 peoples. Samples were taken by sampling techniques. Data analysis method used is quantitative analysis, validity, reliability test, classic assumption test, multicoloniarity test, heteroscedasticity test, normality test, multiple linear regression analysis, t test, f-test coefficient of determination R2. Based on the results of data analysis showed that: the variable price has a significant impact on consumer purchasing decisions sig value of the t test of 0.018 < 0.05 promotion variables have a significant effect on consumer purchasing decisions with a value of 0,007 t test sig > 0.05 and the variable quality of service have a positive but not significant influence on consumer purchasing decisions sig t test value of 0.280 > 0.05. Based on the calculation Test f, together variable price, promotion and service quality has a positive and significant impact to the value of F sig 0.005 < 0.05.
EFFECT OF SUPERVISION AND QUALITY OF SERVICE ON EMPLOYEE WORK PRODUCTIVITY AT THE HARBORMASTER AND PORT AUTHORITY OFFICE CLASS III KIJANG Abd. Rachman; Inggerit Paradila Putri; Indrayani Indrayani; Ngaliman Ngaliman
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 2 No. 1 (2022): January
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v2i1.143

Abstract

This study is intended to analyze the work productivity of employees at the Harbormaster and Port Authority Office Class III Kijang. By using the variables of supervision and service quality to analyze the effect on the employee's work productivity. The population in this study were employees at the Harbormaster and Port Authority Office Class III Kijang. The samples taken in this study were 30 respondents. Data collection was used by the questionnaire method, namely by providing a list of questions to the respondents. The results of this study indicate that supervision and service quality affect the work productivity of employees at the Harbormaster and Port Authority Office Class III Kijang where the R value is 0,683(68.3%). While the R-square coefficient = 0.467 so that the coefficient of determination (R2) = 46.7% can be calculated. For the partial test (t test) it was found that the supervision was accepted, with a significant value of 0.035 < 0.05, the quality of service was accepted, so that a significant value of 0.000 < 0.05 was obtained. While the simultaneous test is obtained Fcount > Ftable or 11.807 > 3.34 and Fsig level 0.000 < 0.05 then Ha accepted.
DETERMINATION OF COMPETENCE, INDIVIDUAL CARACTERISTICS, EDUCATION AND TRAINING ON SATISFACTION WORKING THROUGH THE PERFORMANCE OF EMPLOYEES IN HR DEVELOPMENT AGENCY KARIMUN DISTRICT Ady Kurniawan; Indrayani Indrayani; Muammar Khaddafi; Ngaliman Ngaliman
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 2 No. 1 (2022): January
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v2i1.144

Abstract

Competency-based HR management is a must, as a paradigm of the approach that is considered the most urgent to emphasize that the human element is the main element of organizational success. However, organizations to be able to provide quality state civil servants in order to support the achievement of the goals and objectives of the organization with high performance standards need to continuously improve the mtu and quality of its human resources. In addition, the competencies possessed by each employee individually can support the implementation of the organization's vision and mission through the strategic performance of government organizations. In this research, the title under study is: Competence Determination, Individual Characteristics, Education and Training on Job Satisfaction through Employee Performance at the Karimun District Human Resources Development Agency.
THE INFLUENCE OF A TRANSFORMATIONAL LEADERSHIP STYLE, EXPERIENCE, WORK SATISFACTION AND ORGANIZATIONAL COMMITMENT TO ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN PUBLIC WORKS AND SPATIAL PLANNING OF KARIMUN REGENCY Cahyo Prayitno; Ngaliman Ngaliman; Heppy Muliana; Nurul Hizam; I Wayan Catra Yasa
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 2 No. 1 (2022): January
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v2i1.162

Abstract

The purpose of this study was to determine the effect of Transformational Leadership Style, Experience Level, Job Satisfaction, Organizational Commitment to Organizational Citizenship Behavior at the Public Works and Spatial Planning Office of Karimun Regency. This type of research is descriptive quantitative. The sample population in this study amounted to 66 responden and the data collection technique used the technique of proportionate stratified random sampling where the technique is used if the population has members / elements that are not homogeneous and stratified proportionally. The data were collected using a questionnaire that had been tested for validity and reliability. Based on the research results, there are twelve conclusions that are relevant to the problems studied in this study.
THE EFFECT OF COMPETENCE, COMMUNICATION AND MOTIVATION ON PERFORMANCE OF BATAM UTARA TAX OFFICE’s EMPLOYEE Herny Setiyowati; Indrayani Indrayani; Ngaliman Ngaliman; Ngalimun Ngalimun
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 2 No. 1 (2022): January
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v2i1.164

Abstract

Employees in carrying out their duties and functions are expected to provide the performance expected by the organization. The elements that affect performance include employee competence, communication and employee motivation in carrying out their duties and functions. This condition is also expected to give the same result to the Batam Utara Tax Office. To determine the effect of competence, communication, motivation on the performance of the employees of the Batam Utara Tax Office. The sample of the study amounted to 50 people, this study obtained the results Y = 7.582 + 0.036x1 + 0.414x2 + 0.293x3 +e. With an R2 value of 0.625 (62.5%). The competence variable has an insignificant positive effect on performance of 0.036, a significant level of 0.829 is greater than 0.05, the hypothesis Ho is rejected and Ha is accepted, the conclusion is the hypothesis is rejected. the hypothesis Ha is accepted and Ho is rejected, the conclusion of the hypothesis is accepted. motivation has a significant effect on work performance of 0.293 significant level 0.033 smaller than 0.05 the hypothesis Ha is accepted and Ho is rejected, the conclusion is the hypothesis is accepted. Competence, communication and motivation affect employee performance Simultaneous Test (F test) of 17.809 with a significant value of 0.000 where the value is smaller than 0.05. Hypothesis Ho is rejected and Ha is accepted.
EFFECT OF PRODUCT, QUALITY OF SERVICE, AND FACILITIES ON PATIENT SATISFACTION IN PUSKESMAS RANAI–NATUNA Inggerit Paradila Putri; Ngaliman Ngaliman; Bambang Satriawan
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 2 No. 1 (2022): January
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v2i1.165

Abstract

The purpose of this research was to analyze the Patient santifaction at the Health Center Ranai – Natuna. This research uses the variables of products, service quality, and facilities to analyze the influence of patient santifaction. The population of this research are patient at the Health Center Ranai – Natuna. While the sample taken in this research were as many as 100 people drawn from the population. The collected data used questionnaire method is to provide a list of questions or questionnaires directly to respondents. The results showed that the R Squer value was 0.818 or 81.8% of this value. It can be seen that the product, service quality and facilities have an effect on patient satisfaction by 81.8% while the remaining 18.2% is influenced by other factors that are not examined. The results of the research based on the T test for the product had a significant value of 0.161, service quality was 0.308 and facilities were 0.489 and seen from the analysis of the coefficient of determination it was stated that the product, service quality, and facilities had an effect of 81.8% on patient satisfaction at the Health Center Ranai - Natuna.
THE INFLUENCE OF LEADERSHIP STYLE, WORK ETHIC, ORGANIZATIONAL CULTURE AND JOB SATISFACTION ON THE PERFORMANCE OF EMPLOYEES PT. LAMAN MINING Elisabet Friska Sihombing; Bambang Satriawan; Indrayani Indrayani; Muammar Khaddafi; Ngaliman Ngaliman
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 2 No. 2 (2022): April
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v2i2.179

Abstract

The purpose of this research is to find out the influence of Leadership Style, Work Ethic, Organizational Culture and Job Satisfaction on Employee Performance of PT. Laman Mining. The subject of this study was an employee of PT. Laman mining of the sample to be taken is determined by the Slovin formula. The number of Employees of Laman Mining is 50 people. By using slovin formula with a margin of error of 5% obtained results with a presentation rate of 95%. The data was obtained by questionnaire system using likert scale. The results of this study show that leadership style, work ethic, organizational culture and job satisfaction have a positive effect on the performance of employees PT. Laman Mining. (4) The direct influence of Leadership Style (X1) on Employee Performance (Y) has a parameter coefficient of -0.165 (negative), so there is a negative influence where the more Authoritarian The Leadership Style (X1) the lower the Employee Performance (Y) and the Value P Award (X1)) on Employee Performance (Y) is -0.196> 0.05 so that it can be said that the influence of Awards on Employee Performance is insignificant. (4) The magnitude of the influence of Leadership Style (X1), Work Ethic (X2), Organizational Culture (X3) and Job Satisfaction (X4) on Employee Performance (Y) is determined by r² value, r² value on job satisfaction (Y) is 0.984 which means the influence of Leadership Style (X1)), Work Ethic (X2), Organizational Culture (X3) and Job Satisfaction (X4) on Employee Performance (Y) is 98.4%. then there is a negative influence where the more Authoritarian Leadership Style (X1) the lower the Employee Performance (Y) and P value Reward (X1) on Employee Performance (Y) is -0.196 > 0.05 so that it can be stated that the influence of Awards on Employee Performance is insignificant (4) The magnitude of the influence of Leadership Style (X1), Work Ethic (X2, Organizational Culture (X3) and Job Satisfaction (X4) on Employee Performance (Y) is determined by r² value, r² value to job satisfaction (Y) is 0.984 which means the influence of Work Motivation (X1)), Work Ethic (X2), Organizational Culture (X3)and Job Satisfaction (X4) on Employee Performance (Y) is 98.4%.
THE INFLUENCE OF LEADERSHIP STYLE, WORK ETHIC, ORGANIZATIONAL CULTURE AND JOB SATISFACTION ON THE PERFORMANCE OF EMPLOYEES PT. LAMAN MINING Elisabet Friska Sihombing; Bambang Satriawan; Indrayani Indrayani; Muammar Khaddafi; Ngaliman Ngaliman
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 2 No. 3 (2022): June
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v2i3.258

Abstract

The purpose of this research is to find out the influence of Leadership Style, Work Ethic, Organizational Culture and Job Satisfaction on Employee Performance of PT. Laman Mining. The subject of this study was an employee of PT. Laman mining of the sample to be taken is determined by the Slovin formula. The number of Employees of Laman Mining is 50 people. By using slovin formula with a margin of error of 5% obtained results with a presentation rate of 95%. The data was obtained by questionnaire system using likert scale. The results of this study show that leadership style, work ethic, organizational culture and job satisfaction have a positive effect on the performance of employees PT. Laman Mining. (4) The direct influence of Leadership Style (X1) on Employee Performance (Y) has a parameter coefficient of -0.165 (negative), so there is a negative influence where the more Authoritarian The Leadership Style (X1) the lower the Employee Performance (Y) and the Value P Award (X1)) on Employee Performance (Y) is -0.196> 0.05 so that it can be said that the influence of Awards on Employee Performance is insignificant. (4) The magnitude of the influence of Leadership Style (X1), Work Ethic (X2), Organizational Culture (X3) and Job Satisfaction (X4) on Employee Performance (Y) is determined by r² value, r² value on job satisfaction (Y) is 0.984 which means the influence of Leadership Style (X1)), Work Ethic (X2), Organizational Culture (X3) and Job Satisfaction (X4) on Employee Performance (Y) is 98.4%. then there is a negative influence where the more Authoritarian Leadership Style (X1) the lower the Employee Performance (Y) and P value Reward (X1) on Employee Performance (Y) is -0.196 > 0.05 so that it can be stated that the influence of Awards on Employee Performance is insignificant (4) The magnitude of the influence of Leadership Style (X1), Work Ethic (X2, Organizational Culture (X3) and Job Satisfaction (X4) on Employee Performance (Y) is determined by r² value, r² value to job satisfaction (Y) is 0.984 which means the influence of Work Motivation (X1)), Work Ethic (X2), Organizational Culture (X3)and Job Satisfaction (X4) on Employee Performance (Y) is 98.4%.
THE EFFECT OF EMOTIONAL INTELLIGENCE, QUALITY OF HUMAN RESOURCES AND WORK DISCIPLINE ON EMPLOYEE PERFORMANCE WITH JOB SATISFACTION AS AN INTERVENING VARIABLES IN THE BATAM SPECIAL KSOP OFFICE Firdaus Afwindra; Indrayani Indrayani; Muammar Khaddafi; Ngaliman Ngaliman; Chablullah Wibisono
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 2 No. 3 (2022): June
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v2i3.260

Abstract

The purpose of this study was to analyze the effect of emotional intelligence, human resource quality and work discipline on employee performance with job satisfaction as an intervening variable at the Batam Special KSOP Office. The study population consisted of 98 civil servants and 34 honorary Batam Special KSOP Office. The sample selection method used is stratified random sampling, which is sampling from a stratified random population based on a certain level of frequency of all members of the population in this study the sample is honorary employees. The distribution of the questionnaire was carried out on 34honorary employees of the Batam Special KSOP Office. The data analysis technique used to solve the problem in this resear ch is quantitative analysis technique, namely path analysis with the application of multiple linear regression models using the help of the SPSS 24.0 program. The results of this study indicate that Emotional Intelligence and Work Discipline have a significant positive effect on Job Satisfaction while the Quality of Human Resources has a negative and insignificant effect on Job Satisfaction. Then, Emotional Intelligence has a positive and significant effect on employee performance. Quality of Human Resourcessignificant negative effect on Employee Performance. Furthermore, work discipline and job satisfaction have a positive and insignificant effect on employee performance.
Co-Authors Abd. Rachman Ady Kurniawan Afriyani, Nur Afrizal Afrizal Ahadian Zulseptriadi Ali Sarpudin Amit Silitonga Ana Faizah Andi M Lutfhi Andi M. Luthfi Andi M. Luthfi Astarizal Astarizal Astarizal Astarizal Balqis Balqis Bambang Satriawan Bambang Satriawan BAMBANG SATRIAWAN Bambang Satriawan Bambang Satriawan Bambang Satriawan Bambang Satriawan Basri Basri Brian Kawasi Cahyo Prayitno Catrayasa, I Wayan Chabblullah Wibisono Chablullah Wibisono Chablullah Wibisono Desi Asmanianti Desi Efna Dewi, Nolla Puspita Diana Titik Windayati Diana Titik Windayati Diana, Kurnia Dita Mistianasari Dita Mistianasari Mistianasari Donny Wirawan Eka Maria Susanti Eko Haryanto Elisabet Friska Sihombing Ely Kurniawati Etty Sri Wahyuni Eva Agustina Fachrudin Fachrudin Faizah, Ana Firaldi, Yukiko Firdaus Afwindra Fitri Sukmawati Friadi, John Gana Vige Ortega Habibi Habibi Haposan Siregar Hendra Aris Heppy Muliana Herbert Manurung Herny Setiyowati Herry Hariansyah Hijliansyah Marbun I Wayan Catra Yasa I Wayan Catra Yasa I Wayan Catra Yasa Ika Fitri Handayani Imam Sujono Indrawan, Gita Indrawan, Mohamad Gita Indrawan, Mohamad Gita Indrawan, Muhamad Gita Indrawan, Muhammad Gita Indrayani Indrayani Indrayani Indrayani INDRAYANI INDRAYANI Indrayani Indrayani Indrayani Indrayani Indrayani Indrayani Indrayani Indrayani Inggerit Paradila Putri Iqbal Ramadhan Khairil Khairil Lie, Lie Liza Rickiany Lizania Syahputri Lubis, Erni Maisuro, Maisuro Mangara Marhaban Sigalingging Maria Maria Mawarni Mawarni Meta Amelia Widya Saputri Mohamad Gita Indrawan Muammar Khaddafi Muammar Khaddafi Muammar Khaddafi3 Muliyanto, Muliyanto Mursal Mursal Naufal, Muhammad Ade Ngalimun Ngalimun Nina Anggraeni Ningrum, Meisy Pujianti Nolla Puspita Dewi Nur Andini Rianti Nurul Hizam PUJI LESTARI Rafiza, Raja Rahima, Sri Raymond Raymond Raynaldi Juniastito Raynaldi Juniastito Rika Regita Cahyani - Rizki Hidayat Sarmini Satriawan, Bambang Satriawan, Bambang Sawaluddin Sawaluddin Sepyenita, Sepyenita Sheptya Yusnta Putri Silvia Vitri Siti Fathonah Sri Yanti Sri Yanti Sri Yanti Sri Yanti Suharto Suharto Sulikah Sulikah Sumiyati Sumiyati Susilo Budi Hartanto Syamsurizal - - Wahyu Wahyudin Wayan Catra Y Wayan Catrayasa, I Wibisono, Cablullah Windayati, Diana Titik Zairina, Syarifah Zulkifli Eko Purwanto