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Fatkhuri, Fatkhuri
Prodi Ilmu Politik FISIP UPN Veteran Jakarta
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Journal : Public Service And Governance Journal

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Penerapan E-Samsat dalam Pelayanan Pajak Kendaraan: Tantangan dalam Penerapan Sistem Pajak Online di Jakarta Zahra Hanifah Salma; Bella Ola Shakira; Mega Arinda Pramessella; Agustina Fita Lestari Sitanggang; Fatkhuri Fatkhuri
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.2881

Abstract

This study aims to analyze the challenges in implementing e-Samsat as a form of digitalization of motor vehicle tax services in Jakarta. E-Samsat is an information technology-based public service innovation designed to simplify the online tax payment process, improve the efficiency of public services, and support local government transparency and accountability. This research uses a descriptive qualitative method with a literature study, which examines various sources such as scientific journals, policy reports, and related articles. The results show that challenges in implementing e-Samsat can be categorized into internal and external challenges. Internal challenges include limited technological infrastructure, weak system integration between agencies, dependence on one bank partner, and concerns over data security. Meanwhile, external challenges include the low digital literacy of the community, the lack of government socialization, and the tendency of the community to continue using conventional methods or intermediary services. This research confirms that the successful implementation of an online tax system depends not only on technological readiness, but also on the government's active role in building digital education and strengthening cross-sector collaboration. An adaptive and participatory policy approach is needed so that this program can embrace all levels of society, especially groups that are not familiar with online taxation.
Co-Authors Abdul Ghofur Adinda Nabila Adzzahra, Fadhia Chalisha Afrimadona Afrimadona Agustina Fita Lestari Sitanggang Ahmad Baedowi Ahmad Zakki Abdullah Ahmad Zakki Abdullah Alena, Kayla Putri Alifah Jasmine Kallista Remanu Amalia Pratiwi Ananda Dewi Andini Nathania Putri Anisti , Caritas Nadya Anugrah, Abigail Anak Ardi yanto Ariesty, Shelma Mutia Arsyi, Alila Ayu, Rahma Azura, Athalia Azzahra, Bunga Indriani Bagus Dwi Andhika Bella Ola Shakira Bunga Indriani Azzahra Cariss Nayla Dhiyayl Haq Charren Galuh Indraswari Cindy CINDY CINDY Clarissa Fortuna Paripurna Dewi, Ananda Dewi, Intan Ayu Kusuma Dody S. Truna Dwi Desky Setiawan Fadila , Yusuf Fathira Rachma Fathur Al Araafi Febriyanti, Aisyah Fita Lestari, Agustina Fitriah, Maulidah Galang Putra Susilo Gema Pertiwi Gilbert Sinaga , Daniel Gufron Dymas Wicaksono Hadinugroho, Dwi Septian Hafiz Zaki Hanifan Handoko, Dewa Nugraha Hannah, Neng Haryanto, Tiara Julianti Huroidhoh, Salma Ivansyach, Raissa Kevin Kayla Salsabilla Farroza Keisha Nahda Tsabitah Khalifa Nur Khaliq Pohan Kusmana, Daffa Meazza Layyina, Tsalitsa Haura Linggar Vandito, Revo Majida, Iqlima Ghaitsa Maula Pratiwi, Hindry Mega Arinda Pramessella Misbah, Revalyza Mochamad Atami Ridwan Mochamad Atami Ridwan Mohammad Rafatta Umar Muhammad Darmawan, Muhammad Muhammad Kemal Arashka Muhammad Sadam Mulyady, Santi Nadira Cahyaning Tias Naila Ahmad Najwa Adhwa Ramadhani Nandari, Tarissa Naufal Rafi’i Nufus Nayla Febrina Putri Nazla, Adinda Nuala Aisharani Kinasih Londo Nufus, Naufal Rafi Nugraha, Dewa Nur, Fadilah Nurdin Nurdin Nurdin Nurdin Nursadiyah, Nekha Fatimah Optafiyacha, Siti Atika Pertiwi, Gema Pramadito Rasendriya Dwitama Prastin, Ismoyo Sekar Priyudha, Fuan Yuniar Putri, Nayla Radhita Rasya Anindya Ragilia Dwi Ragilia Dwi Pradita Rahma Apasha Rahma Syakira Ayu Rahmat, Aulia Annisa Rai, I Nyoman Aji Suadhana Ramanda Sheva Aurellia Razaqa, Dhafin Faza Reivania Calista Restu Rahmawati Revalyza Misbah Ria Febriyanti, Agnes Ridwan Rika Dewi Rika Dewi Sartika Riska Aura Ajib Rizky Putri Anggraini Sadjijo, Priyono Safira, Alisa Sagitha Dwi Herliany Salwa Alfira Setiawan, M Chairil Akbar Shanti Darmastuti Silvana Putri Priageng Sinaga, Kezia Marlinata Sipangkar, Stephani Supratman Supratman Supratman Supratman Syabita, Elsa Syahrial Syarbaini Syallika Nurussyahadah Syifa Annisa Yaniar Tia Nur Aisyah Tias Rahma Dewi Tobing, Anju Tsalitsa Haura Layyina Tupen, Devita Larasati Uripatul Muapipah Widodo, Angelic Jovita Yahya, Azka Alycia Zahra Hanifah Salma